Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,606 total complaints in the last 3 years.
22,044 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I was playing ges at funrize.com and had won $700 in Amazon credit from them. They wanted me to give them the phone bber off of my Amazon account and I could not remember how to access my account so I opened a new account with just my phone number. So I use. Some of the credit on a few things one of them being a renewed Note 10 because I really do need. A new phone and I had about $200 left. So ** decided to order two egift cards one for Chillis and one for ********* and that is when they suspended my account. I have tried calling and getting this resolved for a week now and I have to explain the issue to a new person each time and I have no access to my past orders or anything. Amazon keeps saying to turn in proof of ownership of the card I used so I sent them a screenshot of the winning page from funeize.com and they keep saying they want the card I used I never connected a card to this account and they do not seem to understamd that and keep pushing me to another person to be put on the back burner for 24 hours this is very frustrating I want my cell phone and the remaining $200 on my account. Amazon has basically robbed me of all that.
Business Response
Date: 11/01/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2022-10-13.

Customer Answer
Date: 11/15/2022
Hello,
As regards to my complaint against Amazon and them saying they have emailed me asking for information that is a lie. There is no email connected to my account only my phone number <************> . I have called and told them this several times and each time they say they will make a note about only contacting me through text, which they still have failed to do so. When they originally locked mybaccount they wanted my banking information a bank statement which I never connected my bank account or a card all I had linked to my account was the Amazon Credits I had won from Funrize Casino. I sent then a screen shot from the website showing where they credited my account and they say that was not good enough. This is not right Amazon has stolen $500 from me and I am not able to get into direct contact with an account specialist. I have specifically asked for a direct line or email to that department and they tell me they have no way to contact that department directly and to wait for them to contact me in ***** hours and they never do. I have had them tell me this at least 4 times and I still never hear anything back definitely never recieve an email because I only used my number on my account no email.
If they want to keep my account locked for whatever reason fine because I do not ever want to purchase anything from them again but I do however want my $500 that they have stolen from me.

Thank you,
***********************

Business Response
Date: 01/19/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 19/1/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:10/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sewing machine that costed me $200, Ive been constantly checking the order and then it said it was delivered to front desk even though my apartment building doesnt have that and the delivery driver didnt even follow my instructions. Ive called Amazon and they said I had to file a police report (even though it wasnt my fault). Then I asked to be transferred to a supervisor and then he went on hold and never came back. This was really inconvenient and stressing as I wanted to gift it to someone for a wedding , and got s***** customer service.
Business Response
Date: 10/18/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from order #***-7212699-7013024.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time. You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before Wednesday, 23 November 2022 and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon prime video ****** is currently running a promotion at https://www.atasteofmiddle-earth.com/?fbclid=PAAaYDVTR0ypLEsVrAiWeMLWkb-3PZxPIJV8qSGe8_fJUBugutlmoDK_H0CocWhich appears to be disingenuous. They are offering 300 free meals to be claimed in 3 equal drops (100 each day) at 8 pm est on October 7,8,9. The form to submit goes live and I have submitted it on October 7th and 8th and it goes through but then dont send a confirmation and when I inquire they say I didnt qualify even though I submitted right at 8 pm est on the dot. I have reached out to them multiple times through email and on social media. I am filing with the bbb to investigate as it appears they are running a contest where participants can not actually receive a prize when entering. Either they never had any prizes at all as no one on social media has claimed to have qualified or they are allowing bots to claim all the prizes. Either way this is unethical. Amazon is a big company and shouldnt be allowed to do this. I am attaching photos of there posts adverting the contest. It is of note that thru get between ***** likes each. Given this interest in the contest it makes no sense that there wouldnt be enough boxes to go around. Even accounting for that some people enter to win and dont like the post there isnt enough interest shown to justify someone who applied right at 8pm when the first come first serve contest opens, would not qualify. Unless something unethical is going on behind the scenes.
Business Response
Date: 11/29/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've mentioned that they were unable to open the link that you've shared. They've requested you to share an updated link.

Also they've mentioned that the link was from a third party website and for more information regarding the promotion you should reach out to them.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/30/2022

Complaint: 18188801

I am rejecting this response because: the business has not provided any solution to my issue. The link provided is not a third party link nor is it created by me. It was posted by the official Amazon prime ****** Instagram account and therefore if it it is no longer active then the business has deactivated it on their end. Perhaps to you get out of actually solving my issue. They took months of follow to come to the conclusion that they have no solution. They need to actually spend their time rectifying my issue.

Sincerely,

***************
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 30, 2022 I was targeted in a phishing email which showcased that my Amazon online account has been compromised. In order to protect myself I went online and changed my password and then filled out the appropriate information to close my account. I am extremely concerned as this has not happened and I am at a financial risk. I just ask that Amazon close my account immediately.
Business Response
Date: 10/11/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and we understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep renewing my membership every time I cancel.
Business Response
Date: 10/11/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, however we are unable to determine the exact membership you are referring to.

Please share the details of the membership with us, so that we can review it and assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was double charged for an item that was purchased on Amazon and I am requesting a refund for the double charge.Initial purchase 4/23 for $623.50.ARTICLE A: Item was returned to Amazon and a refund issued on 5/3/2022 for $623.50.Card holder issued a fraud claim and Amazon billed me an additional $623.50.Amazon due to the claim sent me an email that I owe the $623.50 to re-instate my account.On June 1st. I made the payment of $623.50. My account was re-instated but the card holder still does not have their claim refund. At this point we have paid an extra $623.50.After viewing the card holders bank statements the fraud claim was not processed for $623.50.On August 2nd I got an email from Amazon stating that they investigated the matter and will shortly issue the non-refunded amount of $623.50.After multiple calls I still do not have my refund of the extra payment.Please intervene with Amazon.
Business Response
Date: 10/25/2022
Hello,

We issued a refund in the amount of $623.50 on 2 May, 2022 after we charged the customer's payment card, with their authorization, to pay the disputed amount on 16 April 2022.
You can view the refund details at the following link: https://www.amazon.com/gp/css/summary/print.html/?&orderID=114-9548357-8604258
If you have any additional questions regarding the credit card dispute, please contact the card issuer. Meanwhile the customer's account is active, they should be able to sign in and place orders normally.
We sent a confirmation to the customer's registered email address on 2022-10-25.

Sincerely,
********
Amazon.com
Customer Answer
Date: 11/01/2022
Good afternoon!

This issue is still not resolved. I received an email with the same details of the first purchase. However, they are not acknowledging that they asked me to submit a second payment for an item I do not have to deactivate my account. This second payment was done in June 1, 2022. This is the return Im asking for. I sent them an email about the issue and I still have not heard back. Please advice if there is something else I need to do.
Thank you,
******

Begin forwarded message:
From: *********************************** <********************>
Date: October 25, 2022 at 8:40:27 AM EDT
To: [email protected]
Subject: Re: 114-9548357-8604258 Amazon.com Charge Dispute Funding Decision
Good morning ********,

Yes, I know that part. However, my account was suspended and I had to make an extra payment on June 1, for the amount of ******. For the same item, which I do not have.

Please let me know if you need any more information.

Sent from my iPhone

On Oct 25, 2022, at 6:50 AM, [email protected] wrote:

Hello,

My name is ********, and I am a member of the Amazon Account Services team. I am writing regarding a Better Business Bureau (BBB) complaint that was filed on your behalf.

We are contacting you regarding order 114-9548357-8604258. We issued you a refund in the amount of $****** on 2 May, 2022 after we charged your payment card, with your authorization, to pay the disputed amount on 16 April 2022.

You can view the refund details at the following link:
https://www.amazon.com/gp/css/summary/print.html/?&orderID=114-9548357-8604258

If you have any additional questions regarding the credit card dispute, please contact your card issuer.

Meanwhile your account is active, you should be able to sign in and place orders normally.

---
********

Business Response
Date: 11/17/2022
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-11-11. This email confirms that the refund has been issued for $623.50 to the original payment method.

Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:10/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since Amazon started their own delivery service "PRIME Delivery there has been consistent issues and I'll explain. Delivery instructions are provided. In our case its on the front of a covered Porch. We have a side load garage which means they have to deliver from the mailbox and walk around the sidewalk to the front porch taking perhaps 3 minutes. What is happening is a number of bad things.1) They deliver to the wrong address and we are still charged. They put items in front of a closed garage and they are either damaged because they aren't visible or they put them there in the rain. They will sometimes put them in the yard and say to their supervision they were either placed in a safe place or handed to the resident. This has been the case even when we aren't home. I have over the past few months called numerous times snd lodged complaints about Prime Delivery in this area snd each time Ive been brushed off, apologized to using the same scripted line and told it would be elevated and I contacted with a resolution. Nothing has happened. There has been no changes and no call backs. This has got to change as the next time a package is lost, damaged or misplaced I will file for damages
Customer Answer
Date: 10/12/2022
This complaint is focused squarely on Prime Delivery. There are numerous orders over a 9 month period where orders were placed in the wrong location, placed in insecure area. Delivered to the wrong address. Amazon had to be contacted on each item and in most cases they refunded the cost but over time at least 5 complaints have been filed to which there has been no action. All I want is for them to be alerted to what they should already know and fix their Prime **************** that originates in ********* ********. I suspect they will again take no action or respond with they have no records of issues. The worst theyve done is stated they handed the order to the resident when we werent home. Amazon knows where to address this issue asking for scores off order number is a frustrating evasion of taking responsibility.
Business Response
Date: 10/21/2022
Hello ****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the email on the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18188272

I am rejecting this response because:

Sincerely,

*********************
My name is registered on the account. My email associated with the account is ********************** I provided a description of what Prime Delivery was doing. I provided the origin of where the deliveries were coming from. I alerted Amazon numerous occasions who responded they would elevate and never did. And theorders are too numerous to list but if you did your job you would see all the s**** **** This is an evasice technique not to resolve issues but to defkect and is the worst kind of way to treat a longtime Prime member
Initial Complaint
Date:10/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon Prime on Oct 2. The order has not shipped and no additional information is available. I have contacted Amazon customer service 3 times and have been told the same thing every time: We can not cancel this order, even though it has not been shipped. Amazon has no idea when the order may be shipped, even though it was ordered on a 2-day delivery and fulfilled by Amazon.
Business Response
Date: 10/20/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I apologize for the inconvenience caused to you in this regard.

Upon checking the order I see that order #***-4363580-5960201 has been cancelled on Wednesday, October 12, 2022

You haven't been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank.

Please contact your bank to clarify how long they hold authorizations for online orders.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item and it was canceled by Amazon. Amazon has failed to refund me. Order #***-9288215-7031428
Business Response
Date: 10/20/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, upon checking the order #***-9288215-7031428 I see that a refund of $69.27 has been issued for the order on Tuesday, October 11, 2022.

The refund was issued to the original payment method, which typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-9288215-7031428

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.

Sincerely,

***************************
Initial Complaint
Date:10/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged a different credit card without notifying me.. the initial charge showed that they charged the first card.. I called credit card company and told them about the charge and they had to change card number.. after a day I realized what Amazon did and call the credit card company and told them it was an authorized charge.. now Im locked out of my Amazon account.. for 2 days .. called multiple times and nothing.. Amazon has multiple credit cards on there servers plus a bank account of mine that I cant access.. absolutely insane.. this is by far the worst customer service I have ever seen
Business Response
Date: 10/27/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you in this matter.

After reviewing I see that the concerned team has reached out to you in this matter and resolved the issue. They've reinstated your account as well.

If you need further assistance in this matter then please feel free to reach out to us.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com

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