Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,800 total complaints in the last 3 years.
22,161 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
october 4 2022 i ordered organ vegan protein shakes from Amazon. i paid using my EBT card. The items were never delivered . Amazon page stated undeliverable . there was noting wrong with the address. I paid with EBT card $53.00 i called 6 times for a refund i was hung up on or disconnected 3 times . As well when i asked to speak with supervisor they never called me back. ION the Amazon page first it said i paid with my Ebt. then a few hours later it said di paid with my VISA.One representative stated the refund was process and it take 7 to ten days. I am world trade center survivor going into surgery . I needed medically/nutrition wise what i ordered. Now, because of 7 to ten day refund i will not have what i need . NO one was helpful on the phone. No one. or i was disconnected or hung up on. I still dont know status of refund was refund applied? what happened to the shipment and which card was refunded . It is not acceptable.Not the refund status , not the undeliverable not the unhelpful representatives, not amazon supervisor. .Where is my refund? they make it impossible to find order # or cop/paste order so i can show you
Business Response
Date: 10/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order # ***-6508132-1280220. Upon reviewing the order details and refund status,I see that order marked as undeliverable and returned back to seller , I see that the refund of $53.98 issued to you on Monday, October 10, 2022 at 3:26 AM (PDT) and the refund confirmation email also sent to your registered email on Monday, October 10, 2022 at 5:29 AM (PDT).

You'll receive the refund with in in 2-3 days.

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID= ***-6508132-1280220

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seller Brand Application was submitted 10/06/2022 After a series of what seems to be superfluous email notices, on 10/09/022, someone from *****, an outsourced group said: " We have received the response from the internal team and they inform that Investigator Rejected: The images of the product and/or packaging are not real-world (ex. images are computer generated, marketing quality, or digitally altered). "However my application was submitted by photos of the product taken from me with a time stamp. Therefore, I am requesting an honest review of the application as stated in the guidelines rather than assumptions, or bias presumptions. Furthermore to mitigate such misunderstandings, seller applications should be able to use the "reapply" button on the website. On the other hand if it is not an honest review re: the checklist for the brand application but a way to deny sellers for what seems to be no real apparent reasons (in this case incorrect) than it may be considered discriminatory practices.
Business Response
Date: 10/16/2022
Greetings from Amazon Executive Seller Partner Relations Team.

We have received an update that the brand Ti Leaf Creatives have been created in our systems on behalf of seller and they should not have any issues listing under the brand moving forward.

Additional authorization requests my be required if they plan to request product id exemption or plan to list under certain products categories.

Have a pleasant day!
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is holding my money hostage. I have had several issues with them. They seem to not want to do business correctly. I have ordered several items from them and when the items are not delivered they make it seem as if it is my fault. *** is to blame. I left specific delivery notes and they were not followed and it had my packages to be stolen. I installed cameras on my property to catch the thieves and the issue was not theft. It was *** saying they were delivering my packages and they were not. Amazon closed my account and does not want to issue me a refund for my remaining gift card balances and told me I can only make digital purchases and when I try to make digital purchases they cancel the order. My money is in limbo and they refuse to refund me. I just want my money back. I shouldn't have to get a lawyer to get my situation handled. This is a billion dollar company and they are holding ****** dollars and won't let me spend it or give it back to me. I need help
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the gift card balance refund. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My account email address is: ************** I desperately need the help of Account Specialist. My account has been hacked from ****. The hacker used my Amazon account to buy a gift card and sent it to an email I didn't know. Now I cannot log in to my account. Account Specialist has temporarily locked my account I know what abnormal activities exist in my account, which leads to my account being locked. My account was hacked and I am the victim. Amazon should unlock my account when I can prove that I am the owner of the account.The attachment is proof that I am the owner of this account, please review my attachment and reinstate my account!When I regain access to my account, I will modify my account password and enable two-step authentication to enhance the security of my account.I am very angry and disappointed. I did nothing wrong but Amazon locked my account more than 1 month. I hope Amazon can unlock my account as soon as possible.Sincerely,Liminhui
Business Response
Date: 10/13/2022
Hello from Amazon.com,
According to our records, the Seller has regained access to their Selling Account.
The Seller can feel free to contact Selling Partner Support should there be any further issues.
Regards.
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:10/09/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Amazon order 112-0779273-3965066 (order copy attached)On Oct 3, 2022 I returned (2) items to Amazon.com via ***.Proof of *** tracking shows the package was received at Amazon's *******, ** warehouse on Oct 5th (Proof of delivery attached)To date I was only refunded for one of the items. The 2nd item (MV Merry tapered Jeans, Size 26) was in the same package with proper return paperwork and has not been refunded. I have reached out to Amazon as I believe it's an oversight by the return personnel but they have not been able to assist me.The amount due to be refunded (with IL sales tax) is $172.66
Business Response
Date: 10/25/2022
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-10-25. This email confirms that the refund has been issued for $172.66 to the original payment method.

Sincerely,
********
Amazon.com
Customer Answer
Date: 10/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online purchase on 9/29/2022 for the amount of $118.34. On that same morning I looked at my bank account and discovered that I was charged twice for the same amount and called Amazon and spoke with a representative by the name of ****, who looked at my account and saw the same two charges. He advised that he will process my refund for the second $118.34 and that it will take 3-5 business days before it's back in my account. To date I haven't received the additional $118.34 from my account and have spoke with several other representatives including a supervisor stating that there's only charge on my account. I advised them all that I received an email from ****, stating that the refund was processed. Still to no avail. One of the representatives advised me that I will need to check with my bank because maybe they put a hold on my account for the second amount and although I knew that wasn't the case I called my bank anyways and was told that both charges for the amount of $118.34 have cleared. I sent an email to *************, @[email protected] to see if I can get him to look into this and return my money to my account.
Business Response
Date: 10/11/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order payment issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that there is no one charge on the order from our end. The other one should be an authorization only which will be reverted to the card.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18189946

I am rejecting this response because: My financial institution has absolutely nothing to do with my payment missing from my account!

Sincerely,

***************************
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just spent close to 50min on the chat portal with Amazon customer representatives. I was transferred from **** -> ****** -> ***. Finally *** told me I had the wrong department and attempted to pass the buck again. I ended the farcical charade of customer service.I have injured my knee and am on crutches. I was requesting a pick up of a return because it is a large box and I would have to tie it to my hp and drag it behind me while I used crutches to get to the *** store.Instead, I was told that a return pick up could not be scheduled and I was responsible for the return.First of all, this was a product with a misleading advertisement on Amazon. Second, Amazon is refusing to take any responsibility for selling me a bait-and-switch product!Imagine if I sold someone a piece of trash and then rrefused to take it back. Is this the new and improved Amazon with old snakeoil salesman tactics wrapped in internet technology?
Business Response
Date: 10/11/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* return pickup issues.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that there is no pickup option for this order return.

The only option I see is the dropoff and if there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18189899

I am rejecting this response because:
They have not addressed my complaint in any way, shape, or manner.

Sincerely,

***********************
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned an item with Amazon. The only option available for the return was *** pick, Amazon picked up the item and did not process my refund. Attached screenshot from amazon customer service.*** already picked up the item on 26th of Sept. I have attached email conversation of Amazon and also attached receipt from ***.Instead of solving the issue, Amazon ******** Care Agent "************" cancelled my return request without my consent so that in my Amazon account - it's appearing like I never returned the item. It's instead asking me to return the item again and suggested me to contact ***.
Business Response
Date: 10/11/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return for the Order ID: *******************.

I've checked and see that the refund for this order has been initiated on Monday, October 10, 2022 at 8:54 PM (PDT) to the original payment method.

Refund will be credited within 3 to 5 business days.

Hope this information helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Order no. 111-3221032-5057835 I purchased product from Amazon in April. When I checked my Amazon account the purchase was deducted from my card in May and I suspected it being g fraud or a double purchase. I contacted my bank and Amazon for fraud. My bank issued a $634 provisional credit pending their investigation, Amazon canceled the order and my bank canceled the card. In May, my bank took back the credit and I have been contacting Amazon about the money owed to me. They were having problems refunding the money back to my card. After several attempts, I contacted my bank and they confirmed that Amazon did not issue a credit on a closed card and instructed me to ask for a check. On June 2, Amazon's Billing Team sent me a e-mail telling my bank to close out my dispute/claim in my favor, but the bank indicated that I should be dealing with Amazon, because they owe me the money. It's been 6 months and they keep promising to refund me.
Business Response
Date: 10/25/2022
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2022-10-25. This email confirms that the refund has been issued for $599.00 to the original payment method.

Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 11/01/2022
See attached
Business Response
Date: 11/16/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Please accept our sincere apologies for the delay.Kindly confirm if we can issue a refund in the form of a Gift certificate.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 11/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB:I wish to complain about Amazon ***************** especially supervisor ********* in ***** and the whole group of reps there. Talk about unprofessional and rude individuals. I called regrading order #***-0980741-3010623, which was marked undeliverable for unknown reasons to me. That order was refunded, yet Amazon is asking me to return items I never received, so I called for clarification and to complain about my new order #***-2582219-6982616, being marked undeliverable yet again. I am complaining because these reps in ***** are extremely rude and unprofessional and do not understand most of the times the issue and/or how to provide a resolution without interrupting every other sentence. I always ask to be transferred to an American rep due to their lack of professionalism and people skills. Maybe its a cultural thing, I really dont care. I just expect a certain level of customer service and ********************** isnt providing such most of the times and ***** excluding all the issues I have with my deliveries and their drivers not being able to follow simple delivery instructions. ********* (the supervisor in a 3rd world country) was extremely rude to me and Id like for the call I placed on 10/09/2022 at 4pm to be reviewed by a Manager or a QA Manager rather, and I expect all employees to be held accountable and coached or terminated. I do so much business with Amazon for many years now. I believe that this behavior is unfair because customers shouldnt be forced to speak to a rep ***** lacking professionalism and people skills and that barely speaks English. Its unacceptable when it comes to doing I would like a written statement explaining your Amazons position and what will they do about my complaint.I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days I will file complaints with the appropriate consumer agencies and will consider dismissing our business relationship once and for all.
Business Response
Date: 10/11/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the shipments on your orders being marked as undeliverable and have looked into the issue in detail. We regret any misunderstanding when you reached **************** on this issue but will not be able to issue any additional refunds at this time.

Customer satisfaction is our top priority, and we actively review communications in this regard. Let me assure you that the tone and content of the message would be reviewed.

In this case, I confirm the undeliverable shipments returning to seller have already been refunded. In case a refund was issued in error for any shipment(s) / item(s), you can return them or reach **************** to request a charge be processed.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18189611

I am rejecting this response because:
It doesnt address the issue of all these 3rd world reps picking up customer service calls being so unprofessional and extremely rude. I want to know what number or what time is best to call to reach someone in America that works for Amazon. I didnt care for the refund (since the order was never delivered, it was bound to be refunded).

Sincerely,

*******************************

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