Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,466 total complaints in the last 3 years.
21,528 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My account email address is: ************** I desperately need the help of Account Specialist. My account has been hacked from ****. The hacker used my Amazon account to buy a gift card and sent it to an email I didn't know. Now I cannot log in to my account. Account Specialist has temporarily locked my account I know what abnormal activities exist in my account, which leads to my account being locked. My account was hacked and I am the victim. Amazon should unlock my account when I can prove that I am the owner of the account.The attachment is proof that I am the owner of this account, please review my attachment and reinstate my account!When I regain access to my account, I will modify my account password and enable two-step authentication to enhance the security of my account.I am very angry and disappointed. I did nothing wrong but Amazon locked my account more than 1 month. I hope Amazon can unlock my account as soon as possible.Sincerely,Liminhui
Business Response
Date: 10/13/2022
Hello from Amazon.com,
According to our records, the Seller has regained access to their Selling Account.
The Seller can feel free to contact Selling Partner Support should there be any further issues.
Regards.
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:10/09/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Amazon order 112-0779273-3965066 (order copy attached)On Oct 3, 2022 I returned (2) items to Amazon.com via ***.Proof of *** tracking shows the package was received at Amazon's *******, ** warehouse on Oct 5th (Proof of delivery attached)To date I was only refunded for one of the items. The 2nd item (MV Merry tapered Jeans, Size 26) was in the same package with proper return paperwork and has not been refunded. I have reached out to Amazon as I believe it's an oversight by the return personnel but they have not been able to assist me.The amount due to be refunded (with IL sales tax) is $172.66
Business Response
Date: 10/25/2022
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-10-25. This email confirms that the refund has been issued for $172.66 to the original payment method.

Sincerely,
********
Amazon.com
Customer Answer
Date: 10/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online purchase on 9/29/2022 for the amount of $118.34. On that same morning I looked at my bank account and discovered that I was charged twice for the same amount and called Amazon and spoke with a representative by the name of ****, who looked at my account and saw the same two charges. He advised that he will process my refund for the second $118.34 and that it will take 3-5 business days before it's back in my account. To date I haven't received the additional $118.34 from my account and have spoke with several other representatives including a supervisor stating that there's only charge on my account. I advised them all that I received an email from ****, stating that the refund was processed. Still to no avail. One of the representatives advised me that I will need to check with my bank because maybe they put a hold on my account for the second amount and although I knew that wasn't the case I called my bank anyways and was told that both charges for the amount of $118.34 have cleared. I sent an email to *************, @[email protected] to see if I can get him to look into this and return my money to my account.
Business Response
Date: 10/11/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order payment issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that there is no one charge on the order from our end. The other one should be an authorization only which will be reverted to the card.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18189946

I am rejecting this response because: My financial institution has absolutely nothing to do with my payment missing from my account!

Sincerely,

***************************
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just spent close to 50min on the chat portal with Amazon customer representatives. I was transferred from **** -> ****** -> ***. Finally *** told me I had the wrong department and attempted to pass the buck again. I ended the farcical charade of customer service.I have injured my knee and am on crutches. I was requesting a pick up of a return because it is a large box and I would have to tie it to my hp and drag it behind me while I used crutches to get to the *** store.Instead, I was told that a return pick up could not be scheduled and I was responsible for the return.First of all, this was a product with a misleading advertisement on Amazon. Second, Amazon is refusing to take any responsibility for selling me a bait-and-switch product!Imagine if I sold someone a piece of trash and then rrefused to take it back. Is this the new and improved Amazon with old snakeoil salesman tactics wrapped in internet technology?
Business Response
Date: 10/11/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* return pickup issues.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that there is no pickup option for this order return.

The only option I see is the dropoff and if there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18189899

I am rejecting this response because:
They have not addressed my complaint in any way, shape, or manner.

Sincerely,

***********************
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned an item with Amazon. The only option available for the return was *** pick, Amazon picked up the item and did not process my refund. Attached screenshot from amazon customer service.*** already picked up the item on 26th of Sept. I have attached email conversation of Amazon and also attached receipt from ***.Instead of solving the issue, Amazon ******** Care Agent "************" cancelled my return request without my consent so that in my Amazon account - it's appearing like I never returned the item. It's instead asking me to return the item again and suggested me to contact ***.
Business Response
Date: 10/11/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return for the Order ID: *******************.

I've checked and see that the refund for this order has been initiated on Monday, October 10, 2022 at 8:54 PM (PDT) to the original payment method.

Refund will be credited within 3 to 5 business days.

Hope this information helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Order no. 111-3221032-5057835 I purchased product from Amazon in April. When I checked my Amazon account the purchase was deducted from my card in May and I suspected it being g fraud or a double purchase. I contacted my bank and Amazon for fraud. My bank issued a $634 provisional credit pending their investigation, Amazon canceled the order and my bank canceled the card. In May, my bank took back the credit and I have been contacting Amazon about the money owed to me. They were having problems refunding the money back to my card. After several attempts, I contacted my bank and they confirmed that Amazon did not issue a credit on a closed card and instructed me to ask for a check. On June 2, Amazon's Billing Team sent me a e-mail telling my bank to close out my dispute/claim in my favor, but the bank indicated that I should be dealing with Amazon, because they owe me the money. It's been 6 months and they keep promising to refund me.
Business Response
Date: 10/25/2022
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2022-10-25. This email confirms that the refund has been issued for $599.00 to the original payment method.

Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 11/01/2022
See attached
Business Response
Date: 11/16/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Please accept our sincere apologies for the delay.Kindly confirm if we can issue a refund in the form of a Gift certificate.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 11/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB:I wish to complain about Amazon ***************** especially supervisor ********* in ***** and the whole group of reps there. Talk about unprofessional and rude individuals. I called regrading order #***-0980741-3010623, which was marked undeliverable for unknown reasons to me. That order was refunded, yet Amazon is asking me to return items I never received, so I called for clarification and to complain about my new order #***-2582219-6982616, being marked undeliverable yet again. I am complaining because these reps in ***** are extremely rude and unprofessional and do not understand most of the times the issue and/or how to provide a resolution without interrupting every other sentence. I always ask to be transferred to an American rep due to their lack of professionalism and people skills. Maybe its a cultural thing, I really dont care. I just expect a certain level of customer service and ********************** isnt providing such most of the times and ***** excluding all the issues I have with my deliveries and their drivers not being able to follow simple delivery instructions. ********* (the supervisor in a 3rd world country) was extremely rude to me and Id like for the call I placed on 10/09/2022 at 4pm to be reviewed by a Manager or a QA Manager rather, and I expect all employees to be held accountable and coached or terminated. I do so much business with Amazon for many years now. I believe that this behavior is unfair because customers shouldnt be forced to speak to a rep ***** lacking professionalism and people skills and that barely speaks English. Its unacceptable when it comes to doing I would like a written statement explaining your Amazons position and what will they do about my complaint.I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days I will file complaints with the appropriate consumer agencies and will consider dismissing our business relationship once and for all.
Business Response
Date: 10/11/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the shipments on your orders being marked as undeliverable and have looked into the issue in detail. We regret any misunderstanding when you reached **************** on this issue but will not be able to issue any additional refunds at this time.

Customer satisfaction is our top priority, and we actively review communications in this regard. Let me assure you that the tone and content of the message would be reviewed.

In this case, I confirm the undeliverable shipments returning to seller have already been refunded. In case a refund was issued in error for any shipment(s) / item(s), you can return them or reach **************** to request a charge be processed.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18189611

I am rejecting this response because:
It doesnt address the issue of all these 3rd world reps picking up customer service calls being so unprofessional and extremely rude. I want to know what number or what time is best to call to reach someone in America that works for Amazon. I didnt care for the refund (since the order was never delivered, it was bound to be refunded).

Sincerely,

*******************************
Initial Complaint
Date:10/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is not a transaction issue. I called to make sure my ex husband was not using my account. **** was the manager that took the phone call. Was rude and told me to call back in. I asked to be transferred to another manger and she refused. She then put me on silence an an indefinite hold. This is unacceptable.
Business Response
Date: 10/11/2022
Hello ****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the issue you asked about using the information provided. I regret the aggravation faced that you shared when you contacted on the issue.

In case there is any ordering activity on the account, we are not able to identify who of the users who has access to the account have placed them. In this case, I would recommend you log in to your account and see if there are any orders that you did not place yourself.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released. Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

For more information on choosing a strong password, please review the following Help page:
http://www.amazon.com/gp/help/customer/display.html?nodeId=********

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/09/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 5 items on October 8th,2022,the items I choose were promised next day delivery which would be October 9th,soon as I placed my order the delivery date changed to October 10th by 10pm.I carefully choose items for next day delivery for grandsons birthday and Amazon did not uphold their agreement.This is deceitful and not fair!! I called in to speak to a agent about this after I placed my order and was told it would still be received the next day even though Amazon is saying Monday October 10th,I didnt receive the order so I called again October 9th and was told by a different agent I would not get it until Monday!! Lies and deceit on part of Amazon.I want something done about this.If I pick certain items for next day delivery dont change it once I purchase.My heart is broken for my grandson because he didnt get his gifts on time.stop with the deceit
Business Response
Date: 10/11/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry for any misunderstanding regarding your order placed with next day delivery. Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment. Our shipping times are based on a variety of factors. You may want to check the weekend delivery settings for your address here: https://www.amazon.com/a/addresses

Sign up to receive order shipping status via text by visiting: https://www.amazon.com/gp/css/notifications

You would be able to view the correct estimated delivery date on the order confirmation email. In case your order is too late to be usable, you can cancel, refuse delivery or return the order for an applicable refund. You would find the options on your order details page.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an Item to amazon which was purchased on my credit card. Rather than crediting my credit card for the return they applied the credit to a DIGITAL Amazon shopper's card which I can ONLY USE ON AMAZON.
Business Response
Date: 10/11/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared on the mode of refund on your order and have looked into the matter in detail. We will not be able to reissue the refund on this order as the gift card balance has been used.

The refund was issued on Wednesday, September 21, 2022 and the funds were applied to your orders 111-6212246-8509868 placed Wednesday, September 21, 2022 and 111-7974581-0389045 placed Monday, September 26, 2022.

I would request you to carefully review the refund mode to avoid any issues in future. You could also reach **************** to reissue the refund to your original payment method in case the gift card balance is not used.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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