Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,689 total complaints in the last 3 years.
22,055 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Venta LW45 humidifier on Amazon website in ******. And I requested a refund and returned the product to Amazon via Canada post. On Oct 4th, the *********** delivered the product to Amazon center, but several days passed, I receive no refund and no update on Amazon's website, still shows "product on its way back". I also contacted with Amazon customer service before, but each time they gave me different answers. One agent told me once they received the products, the refund will be processed 3-5 business days. Another told me that I have to wait for 14 business days. However, Amazon's website shows it will process the refund 7 days after receiving the items. I do not know when I can receive my refund. They keep on occupying my money.
Business Response
Date: 10/12/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and see that you are having a query related to VENTA LW45 Original Humidifier.

Upon checking I see that refund of CDN$ ****** has been issued to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is *********************** and I am contacting you all for multiple concerns I have about some of amazons practices and some of its employees practices. I have been a customer of ******************** products for some years now and I even have an amazon firestick that is to let you know that I am coming from an honest place as a paying customer. On multiple occasions I have had some not so good experiences with the amazon market place and that includes the grocery department and clothing items etc. I have had my personal account hacked and other unknown people had access to my funds illegaly and still I haven't left Amazon. I I have experienced discrimination through that company example: On September 30 2022 there was a package of mine including 2 items a turquoise blue oasky and some clear eye guard glasses were supposed to be delivered to me and yet was thrown out in the rain at another address opposite of where I live. I called amazon letting them know that I never recieved my package and that I would like them to redeliver it or give me a refund for those missing items.The customer service representative "encouraged me" to just "ask my neighbors" have they seen that package and to wait another day to see if it would "show up" and if it didn't then I should call back and let them know I still didnt get. So I called back on multiple occasions and they said that the "system showed that the package was "delivered to the "right address" and I assured them that it did not and that the picture of where they put it was clearly not my address and they told me that they "we're not able" to help me with a refund or a redelivery of my items. Also I most recently ordered my son school shirts and uniform pants and other clothing items and I want to let you know that in that order they sent my son a literally dirty/used school shirt in a package the collar was wrinkled/bunched up even in the package with dirt stains on it so I took. a picture. They also by hand switched out undwrwear.
Business Response
Date: 10/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with our support and the order delivery.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 31, 2022, I ordered two ACDelco GM Original Equipment ******* Front Suspension Strut Assembly. Order number 111-4860574-8087458. The total for both parts was $945.10. The items were shipped separately on September 2, 2022. I only received one via *** on September 7, 2022. I kept tracking the other part which was stationary in ************, **. After waiting a week to see if it would arrive. I contacted Amazon to inform them that I never received the part. I was refunded $472.55 on September 19, 2022 for the item that never arrived. Since I only had one part in hand that was delivered it was useless for me to keep because I was unable to complete the car repair that required the struts to be changed in pairs. I brought the package to a *** drop off location and it was shipped back to Amazon on September 20, 2022 and received by Amazon on September 23, 2022. I was told to wait 14 days for return to be completed and refunded. Its been 14 days and I have yet to receive my refund of $472.55. I received emails saying my refund was completed on September 19, 2022 but that was for the part that never arrived. I need refund for part that was returned. Now they're telling me to wait until October 21, 2022. It shouldn't take this long nor should I have to go through this for a item that was returned and received by Amazon.
Business Response
Date: 10/12/2022
Hello ********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return of ACDelco GM Original Equipment ******* Front Suspension Strut Assembly.

I apologize for the inconvenience that you've experienced in this case.

The return must be both received and processed for a refund to be issued. Once the carrier has received the item, for most items it can take up to 2 weeks for us to receive and process the return and up to 30 days in some cases. If you haven't been issued a refund by October 21, 2022, please write back so we can investigate what happened to your return.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a green cardigan from Amazon for $26.53. It didnt fit so I returned the item within the return window. On October 7th i contacted amazon, asking about my return. The person apologized for the delay, and said they refunded me my money. On October 8th not only had I not received my refund, my return for the item was cancelled. So i contact chat again, I explain that i just want my refund, and tell them how the employee cancelled my return without my consent, therefore keeping me from getting m refund. After an hour chatting, I was told i would need to wait two more weeks and contact them again. The issue with that is if i wait 2 more weeks my return window will close, and i wont have the product or the refund. I also explained that i make a lot of returns to amazon and when something slips through and I dont get refunded I normally, just contact chat, they see that there is tracking and they refund me my money. She then told me that she was just following procedure. So I guess the 10 other people from the past werent following procedure. They also wouldn't acknowledge that the original employee cancelled my return and fix the issue. So now here i sit, with no refund, no cardigan, and my account says that i never even asked for a refund, and I'm 2 days away from the return window closing. I cant reopen the return case because i have nothing to return. Its already in transit to amazon. Also, when i asked why i was told by the original employee that i would be refunded in 24 hours , they said that theyre sort i was mislead into thinking that i was getting my refund. As you can see there was nothing misleading. All i want is my $26.53 back. I returned the item i want my refund period. Also, I apologize if my pictures are out of order
Business Response
Date: 10/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with our support and the order return.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18185668

I am rejecting this response because: me and my husband both use his Amazon prime account. The email its under is *********************************

Sincerely,

***********************
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the registered email id.

I've checked on it and I can see the order was successfully refunded on your account as Amazon gift card balance on Wednesday, October 12, 2022 at 12:33 PM (PDT) for $26.53 and you have utilized that balance to place a new order on Wednesday, October 12, 2022 at 3:59 PM (PDT) for $25.57; Remaining Balance: $0.96 is available on your account.

You may use the remaining balance on your future purchases. If you still have any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refund for the alternator I sent back.Amazon states I sent back a used one that is wrong brand. See emails. And pics. Amazon employees are the most incompetent filth on this planet. AMAZON STATES I SENT BACK A DELPHI ALTERNATOR AND NOT AN AC DELCO ALTERNATOR. AC DELCO ALTERNATORS ARE STAMPED WITH DELPHI. THEY ARE THE SAME COMPANY. I SENT IT BACK BECAUSE IT WAS USED AND NOT WORKING. Products on Amazon Renewed are backed by the Amazon Renewed Guarantee. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product if it does not work as expected. This guarantee is in conjunction with Amazon's standard return policy that applies to most products. IM DEMANDING MY $152 BACK TO MY ORIGINAL CARD ASAP.
Business Response
Date: 10/20/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern related to ACDelco Gold 334-2491A Alternator, Remanufactured.

Based on the results of our investigation, we wont be able to provide a refund for this order as the item that was returned shows years of use.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/25/2022

Complaint: 18185666

I am rejecting this response because:
(1) Amazon initially stated the wrong part was sent back. Now Amazon does not mention anything about wrong part. They stated I sent back a delphi brand alternator and not an AC DELCO brand that was originally shipped. AC DELCO OWNS DELPHI AND AC DELCO ALTERNATORS ARE STAMPED WITH "DELPHI". Amazon doesn't have the staff with the experience necessary to decide these issues and ultimately deny refunds when the return policy specifically states that a customer can return any product within a specified time frame to recieve a full refund if not completely satisfied. Which is what I have done. Amazon is failing to comply with their own standards and promises to customers.
(2) if Amazon will not refund my money due to the Alternator being faulty/used, why as a paying customer should I settle for my money going to a faulty/used part? This is why I returned the alternator. IT WAS FAULTY AND DID NOT APPEAR NEW.
(3) Amazon has refunded other customers due to faulty/used alternators being shipped. Per customer reviews and pictures. What makes this situation different? Policy is policy!

Amazon is Refusing to honor their own customer satisfaction guarantee policy by not refunding my money. I have complied with return policy time frames and shipping requirements.
this is theft avd my next position will be in small claims court seeking exponentially more than just the amount of the alternator if not refunded immediately. Amazon has absolutely no business holding peoples money based on inexperienced staff.

Sincerely,

***************************
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/29/22 I ordered and paid for a babydoll case from Amazon. This week a small package arrived that looked like a book and was addressed to me. I opened it and it was a paper doll with clothes that stick on. I assumed someone sent it to my granddaughter and gave to her. Few days later I decided to track my package. Here it was that paper thing. Amazon will not refund my money or send what I ordered because I threw the packaging in the garbage. This is an error of one of their employees. They need to question them. They will not refund my money or send the case that I ordered. It is so obvious in the picture of Amazons delivery that the doll case cant fit in the envelope. Please help me!
Business Response
Date: 10/12/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and see that you are having a query related to Adora ******* Girls 18-inch Doll Accessories Rolling Bag.

I'm so sorry for the inconvenience you've faced.

For this I've processed a refund of $37.61 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a blink outdoor wireless video camera and blink outdoor doorbell camera. Package was shipped and fulfilled by Amazon with same day shipping. Package was not damaged nor stolen or tampered with. Never received the doorbell but did get the outdoor camera set. Contacted Amazon MULTIPLE TIMES and Im told not only can I not be refunded they refuse to replace an item they never sent saying their terms and conditions mean to contact the carrier but Amazon is the carrier and delivered the package. Ive been given the run around multiple times and told of well. This is THEFT! I want my money or my item! They say they are not responsible for stollen orders. THE ***** WAS NEVER STOLLEN, THE **** WAS NEVER IN THE SHIPMENT TO BEGIN WITH!
Business Response
Date: 10/12/2022
Hello *****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Blink Video Doorbell.

I apologies for any inconvenience caused.

I have successfully replaced the item to you with fastest shipping available. You'll receive a confirmation email regarding the replacement order to the email id associated with your Amazon account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following was an email sent to the owner of Amazon, after customer service failed to notify me if a print error was corrected and the customer was eventually sent the correct content of my book (Religion, Brainwashing, or Spirituality (Your Choice), sold on Amazon through their print on demand feature.Subject: Has the Correct Material Been Sent to Customer toajassy Sep 9 Details Hello,I understand you are much busy but thank you and your designated personnel for taking the time to read the attached inquiry and helping to find a resolution.Please note that the same letter was mailed to the corporate office, but it was returned with a sticker that stated to contact customer service.While I do appreciate the suggestion, that step had already been taken, but to no avail. Thus, the reason for the my contact with corporate.Also, I will suggest that instead of the front desk personnel or whomever may have received and read the mail, suggesting for me to contact customer service, perhaps the letter should have been forwarded to customer service. In turn, customer service could have contacted me, since it has been very difficult in receiving an answer when contacting various customer service ********************** within Amazon.Simply, did the customer who allegedly received the incorrect material inside the book, eventually receive the correct publishing.
Business Response
Date: 10/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding your book review and the help to the customer who received incorrect content. I'm sorry for the inconvenience caused.

We have taken a necessary action on the customer's complaint when it was brought to our notice however unable to share any action details with any sellers / publishers / owners / writers for privacy and security of the buyer's account.

Regarding the review, weve investigated the review "The contents don't match the title." for the "Religion, Brainwashing, or Spirituality (Your Choice)" and looked into your previous correspondence with us, Weve determined that this review is within our Community Guidelines (available here http://www.amazon.com/review-guidelines) and will not be considered for the removal of that review.

I appreciate your understanding and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a repeated default that upset me this last time before no longer doing business with them. I have ordered items and made a purchase based on an agreed date of delivery. Only after the date have I decided to go further. My heater was due 10/6/22. It got pushed out til 10/7/22. I waited for my heater (it has already started getting cold here. I checked on the 6th and it said the 7th at 8pm. Closer to 8pm I check and it says, 9pm. 8:55pm I check and it says the (8th - 13th and if you dont get it on by the 13th we will refund you on the 14th). When I want to complain it Im told to contact the Seller 1st, I do - the Seller says I will not get my heater until the 14th possibly yet most likely on the 17th. I had ordered my son journals the date agreed was 10/13/22 and when I checked my heater I saw the date was shifted to the 16th. Amazon can not lock orders in with erroneous promised dates to accept your funds and then default on the agreed dates. This goes on its not the first two times this has happened - I am just very upset about these two orders. Im told by ****** I have to wait two more days for the Seller that has the message in the system to tell me they can not send it sooner (buying time and further delays). Im also told it is up to the Seller to refund me and I have to wait for the response of the seller. If this isnt enough I also have to wait for the processing of my refund 3-5 additional days to the 2 days of wavering with the Seller and 2 days in the defaulted date of my heater being delivered. Yet if I let them refund me in Amazon credit I can have it back in minutes. Locking my money and the order in with no attentions to honor the agreed date of delivery. With our technology and Amazons technology and advancement I know they knew they were not able to fulfill my order when I ordered it. This should be absolutely illegal. This takes away from other stores based on a fraudulent promise to deliver. I want a heater now.
Business Response
Date: 10/11/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the delay in delivery of your order for ****************** Fireplace Insert Wall Mounted Freestanding Heater with Remote Control, 1500/750W (30 inch, Black)".

I've checked and see that this item was shipped directly from the seller's inventory directly. When the order is sold and shipped by seller directly, our customer service team cannot issue refunds directly. Firstly, we need to contact the seller and give the seller 2 business days to respond. If in case the seller is unwilling to help, we can file an A-Z Guarantee claim for a refund.

If an order misses the estimated delivery date, our system automatically updates the delivery estimate which is 3-5 business days from the initial delivery date. However, the delayed orders are usually delivered with in next 1-2 business days.

Even though you were asked to wait until October 14, 2022, this particular order is delivered on October 8, 2022 which is the day after the estimated delivery date.

I hope you have received the shipment. You can review the ***** tracking information here:

https://www.fedex.com/fedextrack/?trknbr=278758737026&trkqual=12024~278758737026~FDEG

If you have not received the order, you can file A-Z Guarantee claim. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.

Regarding the order for journals; it looks like you are referring to the Order ID: *******************; this order is placed with Prime Two Day Shipping. With two day shipping the orders are expected to be delivered within 2 business days after they are shipped. This order has already been shipped and is expected to delivered on the promised delivery date of October 13, 2022.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 24, 2022, I placed an order with Amazon.com for two Tauri watch cases: Order ?112-4350426-4893808) for $17.16, and order (?112-4418360-6867416) for $17.16. On September 28, 2022, I received this order. On September 29, 2022, I received authorization from Amazon to return these items. On September 30, 2022, I returned these items via *** as instructed.Today I contacted Amazon by chat and by phone and asked about my missing refund. I was given a lot of conflicting information, even told that I'd already been refunded, and then told that I could not receive a refund.I've received terrible service from Amazon **************** reps ************************** ********, and *******. I also received terrible service from all of the phone reps that I spoke to on October 7, 2022 from my cell phone.I need to get a refund from Amazon for $34.32, and I'd like them to call me and explain why I am being mistreated in this matter.
Business Response
Date: 10/11/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern regarding the refund towards your return of 2 x TAURI 2 Pack Hard Cases.

I've checked and see that both the orders has already been refunded to your Amazon.com Gift Card balance which is the original payment method. The 2 x $17.16 has been refunded on October 7, 2022.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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