Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,603 total complaints in the last 3 years.
22,044 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 21st I reached out to Amazon to find out why I wasnt getting the two day shipping anymore that I pay for with prime and I got harassed by their employee. Since then, I have tried to find an email address to send the complaint to and either get an email where it gets kicked back to me or the staff says there isnt a way to get in touch and they will note it in the system. I dont want to be paying for a service I am not receiving and their customer service is less than helpful.
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. This is definitely not what we expected to have happened. I've forwarded your feedback to the concern team to avoid it happening again.

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment. You may see longer delivery date when the item is not available in the nearest location or the address/item isn't eligible for the selected shipping method.

In general, most items eligible for free shipping are also eligible for Amazon Prime shipping benefits, but only if the item and the shipping address match the eligibility requirements specified in the Amazon Prime Terms & Conditions (http://www.amazon.com/primeterms).

More information about Amazon Prime is available on our Help pages:

http://www.amazon.com/gp/help/customer/display.html?nodeId=********

We're aware that our delivery services reflects on our business as a whole, I've taken this shipping issue and the chat experience with our associate as a feedback and forwarded it to our specific department, We'll investigate this issue further and take appropriate action for the improvements to give the best experience with your future orders.

I appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business: Amazon.com Transaction Date: SEP.17,2022 Order#: 114-5721224-7557004 Amount Paid: $133.92 Restocking fee: $119.99 (the entire price of the item bought)Attached are 2 jpg of the screenshots.I have not contacted Amazon. There return policy did not make it appear there would be a problem with this return.I made a mistake to buy the Windows 11 CD because I did not know my computer did not have the hardware.The CD would not install on my computer.I believed there wasn't any problem to return the CD. I would simply buy Windows 11 after I solved the hardware issue.I was shocked and very upset at this devious 'restocking fee' excuse showing up on my return.I returned a perfectly good product, one which I had absolutely no use for and bought by mistake.All seemed well and in order until I saw the attached screenshots.Note: I am not good at communicating because I suffer from Autistic Spectrum Disorder.I try to understand what is implied by others but I can't do it unless I'm looking at the person speaking.The Amazon return policy (on the website) appears figurative wording.Being upset and autistic I can't think straight and contacting them would only make it worse.I decided to call on the BBB for help and request you contact them and ask for my complete $119.99 return.In my view this was devious business practice. My brother, not autistic, believed as well this was a devious business practice.I don't normally go around telling people I have ASD unless I have to. I don't think it's any of Amazon's business to know I have ASD.Amazon should not go about such devious practice. This 'restocking fee' should be very clearly stated in the return policy.Here's the link to the 'Items that can't be returned' webpage:https://www.amazon.com/gp/help/customer/display.html/?nodeId=**************** You will see it is not specific.Thank you for your help.*************************** *******************
Business Response
Date: 10/17/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience with the Order No: 114-5721224-7557004.

I've processed a refund today Monday, October 17, 2022 at 10:51 AM (PDT). Refund amount : $126.36
Usually it takes 3-5 business days to process a refund to Original payment method.

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=114-5721224-7557004.
We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a hot tub from Amazon which came with a cover, because Amazon dont ship this product to ****** I had to get a freight forwarder to ship it to me. After six weeks I received my hot tub but it was missing toe cover, so I reached out to Amazon and they said they are not responsible for the missing cover the vendor is so I reached out to the vendor and they said that Amazon is responsible because they do their own shipping. Called Amazon back and they could do nothing for me because they dont cover anything over 30 days. I told them I have all the pictures when it was received and the cover was not delivered. They just stole money from me, I paid for this product and didnt get all the items and Amazon will not be responsible. I want them to be held accountable for everyone whos buying product from them. They should at least give the product that people pay for.
Business Response
Date: 10/19/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry your item arrived but missing cover. We didn't expect this to happen with the item Essential Hot Tubs 40-Jet Edgewater EX Hot Tubs. Since this item was sent to a freight forwarder, I recommend contacting your freight forwarder for more details.

Also, you're welcome to visit our ************** (https://www.amazon.com/returns) to print a domestic label and send your item back for a refund. If you are returning internationally, you'll need to arrange your own ship method to the address on the label.

For more information about freight forwarders visit:

https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18193994

I am rejecting this response because: Amazon dose their own delivery and ship to ****** has photos of item delivered and no cover is shown in any photos only 1 item was delivered. As Amazon did the initial delivery with no cover it is the responsibility of Amazon to cover the item and cost to have this item delivered to my freight forwarder.

Sincerely,

***************************
Initial Complaint
Date:10/10/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I inform you that ASIN B09NZKD24V (** marketplace) was deactivated in error on September 30. Warning notification indicated this ASIN infringes design patent no. ******* of the "rights owner" ****. I enlisted the support of the Law Firm to disprove this false fact.As you may see from the official ** government patent agency, the actual owner of design patent no. ******* is Longda ******************************* Additional contact (for services) is HAIWAI CONSULTING **** According to the official ** companies registry, the Longda ****************************** owners are ***** Lu (director), and **************** (director). HAIWAI CONSULTING *** owner is ******************** (director). No mention of the rights owner "****", as indicated in the notification, is found in the actual patent holder no. *******, nor in additional contact person.Thus, the complainant acts as a liar, exposing herself as the rights owner of design patent no. *******. This fact already indicates the absence of a truthful complaint process.Also, I would like to provide additional facts for erroneous ASIN deactivation. On April 28, this ASIN was deactivated for the same erroneous reason - design patent no. ******* (it was Complaint ID **********). On April 29, I successfully reinstated this ASIN.On September 13, this ASIN was deactivated again for the same erroneous reason - infringe design patent no. ******* (it was Complaint ID ***********. On September 14, this ASIN was successfully reinstated again. I attached screenshots of the first and second warning notifications, and reinstatement notifications. Please, review it.Two times I already proved to Amazon that ASIN B09NZKD24V does not infringe the design patent no. *******. I successfully reinstated this ASIN on April 28 and September 14.Therefore, I request you reinstate ASIN B09NZKD24V since this ASIN deactivation was in error. I will be forced to apply to the Arbitration Court in case of failure to act on the part of Amazon.
Business Response
Date: 10/12/2022
Hello,
We have decided to reinstate this ASIN/Seller's listings and an email was sent to them informing them of this decision on 12/10/2022 10:47 BST.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order on 10/10/22 total was $63.10. I had a $6 promotional coupon for a multiplug and I had a $6.08 reward balance through discover I used. I also used my discover card to pay for the rest of the order. Amazon then also took my entire gift card balance as well of $45.13 saying the used that towards the order. Even the invoice does not show the gift card balance being used. Contacted several reps through chat and phone. Even spoke with a supervisor over the phone. Each person refused to fix the issue. The supervisor needs fired the way he talks to people. I was able to partially cancel the order but they refused to cancel the whole order. They also refused to even look into the gift card issue just kept saying it was used for the order. Where though?! It most definitely was not used towards the order. My order was definitely not over $100. They can't charge someone's CC and then double charge and take a gift card balance too! Each person I spoke with was highly unprofessional and needs looked into as well.
Business Response
Date: 10/13/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your request about the gift card balance that was used on your order. I'm sorry for the inconvenience caused.

I've shared your feedback with our team about the bad experience you had with us for the necessary action and I can see the gift card balance was released back on your account after you have canceled some of the items from the order. Current Gift Card Balance on the account is: $45.13.

You should be able to use this balance at checkout while placing any order on Amazon.com

If you still have any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 9, 2022, I ordered Seagate Storage Expansion Card for Xbox Series X|S 2TB Solid State Drive - NVMe Expansion SSD for Xbox Series X|S (STJR2000400) Order #: 114-5793982-8506659 and paid $381.59 for the expansion card and a 3 year warranty on data recovery for the device. I chose "Same Day Guaranteed Delivery" option for shipping. When it didn't arrive I contacted Amazon on October 10, ************************************************************************************ transit. Contacted and was told that they would process the refund immediately but only for the device and not the warranty. After being transferred to a whole bunch of other CS agents finally got a supervisor who indirectly informed me that device was not refunded when it was supposed to be refunded from the get go. And after multiple attempts to get refunded for warranty on said device too, multiple agents transferred me back and forth telling me that they'll give me less of an account promotional credit than what I actually paid for the warranty. Finally to the last Supervising Agent. He told me that refund had never been placed on item/s and asked if I wanted it refunded to where I replied, "it was supposed to be refunded with the first agent." also different agents took me back & forth telling me that they would issue me a $5 Credit another offered me a $10 credit & then the final agent offered me a total of $15 credit but the first $5 credit was put on my account for the inconvenience of not having my Guaranteed Same Day Delivery. I'm tired of Amazon Always trying to pull one over on people, because they're so cheap. I can't even get the refund bcuz supposedly the item is still in transit but it has gotten lost in transit. That's not my fault. Amazon is getting shadier and shadier & I'm sick of ******** sure 3/4 of their users are sick of it. If Amazon is going to put "Guaranteed Same Day Delivery" on an item, they need to back it up by giving full refund if it doesn't show up same day.
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. This is definitely not what we expected to have happened. I've forwarded your feedback to the concern team to avoid it happening again.

I've checked on the order details, I can see a full refund was successfully issued on your account for both the order as well as the warranty service order. These refunds were issued on Monday, October 10, 2022 at 1:29 PM (PDT) and should be reflecting within 5 business days back to on your original payment method. Emails confirmation sent on Monday, October 10, 2022 at 3:31 PM (PDT) for "Xbox card" and Monday, October 10, 2022 at 5:33 PM (PDT) for "Warranty order".

I appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a third-party seller on Amazon and they have locked me out of my account. The last email I received accused me of misusing Amazon's services by issuing refunds or disbursements without sufficient justification. I did issue refunds and disbursements to several buyers, but every refund was justified and the orders I canceled after confirming shipment were the result of my poor inventory management practices. I could better defend myself if I had access to Seller Central to account for orders and tracking and to view reports. I sent Amazon a file of every refund Ive given and the reason why but since I do not have access to Seller ********** can't be 100% sure if some orders were refunded because of *** losing it or I was unable to fulfill the order. Plainly, I am innocent and Amazon is not allowing me to defend myself. Can you help?
Business Response
Date: 10/12/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/11/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 10/13/2022

Complaint: 18193478

I am rejecting this response because: Amazon indicated they sent me a message containing the required information to complete their review. I did not receive an email on 10/11/22 or after. It's possible this message was sent to my internal Amazon account, to which I do not have access. Their poor communication practices and excessive enforcement of my account without the ability to defend myself (because I do not have account access) is exactly why I reached out to you in the first place. My issue has not been resolved.

Sincerely,

***************************
Customer Answer
Date: 10/18/2022
Hello,
My complaint has been resolved, please remove the message I sent to the business.
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have left numerous messages and complaints with Amazon about leaving my deliveries in the lobby mailroom of my apartment building. I am partially disabled / handicapped and the Amazon ************************** that delivers packages for Amazon does not follow my instructions by leaving my packages at my apartment door. I leave very specific and detailed instructions asking that all my deliveries be left at my apartment door. My instructions are continuously disregarded. With each complaint I make directly to Amazon, nothing is done.
Business Response
Date: 11/13/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the delivery problem you reported, and I appreciate you making us aware of your experience. We use valuable feedback like yours to continually improve delivery performance by all the carriers. In order to address your concerns, Ive forwarded the details you shared to the ******** Service Provider for immediate improvement.

Rest be assured, appropriate action will be taken against the delivery agent and instructions will be followed accordingly.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the whole month of May, fraudulent charges were being made on my account. I didn't notice until the statement came, for which I immediety called my credit card company to dispute. Eventually, the credit card favored with me. The charges equaling over five thousand dollars are for ridiculous items like apple ipads, smart watches, and drones. Items I have never purchased before, and are very unlikely to buy. I called several times, only to be told I will get an email, and the email would say the same thing, and then I'd call and round and round we would go. After not receiving a response, I recently called again. This time the representative told me she talked to the "account specialist" who said "no, these were your purchases". I don't get to speak to them, I am just told I owe $5,000 or else my account is irretrievable. Unfortunately, this means I can't use any of the home products with amazon connection that I've purchased like me echo dot. I also solely rely on income through twich.tv. Because my account is now on hold, and can no longer be linked to twitch, that too is effecting me. The biggest complaint I have is how many times I have called. These should all be on their log. Would I go through all that trouble if I HAD made those purchases? Its outrageous!
Business Response
Date: 10/22/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized purchases and account access. I'm sorry for the inconvenience caused.

I've reported the issue to our team and I see they have reinstated the account. You should be able to login to it now. Once logged in, it may prompt you to change your password (if not already changed) and everything should work normal. The unauthorized orders were removed.

I request you to please try and login now, if you get any issues, please let us know, we'll be happy to help you.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/23/2022

Better Business Bureau:

Even though the issue was resolved, It took several calls, several emails, and finally, I didn't get any kind of movement until I filed this complaint. There seems to be a breakdown somewhere in the system.

Sincerely,

**** Click
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a dog crate, I have prime so shipping should have been 2 days. I was notified it would arrive today I called to get an update and I spoke with a gentleman I asked him to cancel my prime account because they didnt abide by the shipping I was promised. The gentleman cancelled my order without my knowledge and now my item isnt shipping at all. I am livid as this was a dog crate for my service animal. I ordered my product on the 1st of october, shipping should have been only 2 days. Now I have an unauthorized cancellation as well as no dog crate coming. I want this correcting immediately as I am a disabled veteran I cannot purchase a new one now until November because they stiffed me. This dog crate is for my husbands service animal, he has strokes. I needed this crate and not only did they just cancel my order without notifying me I have to wait an entire other month to order it because they cancelled it without speaking to me. I never gave them authorization to cancel my order, I was hung up on by multiple employees, and when I asked the woman I called back for the mans name who hung up on me and cancelled my order she said she cant give it to me because she cannot pronounce it. This is digusting and unprofessional when I spend tons of money with this company. I will be taking my business elsewhere moving forward. I have cancelled all my memberships. However, I want FREE shipping on my order that had free shipping to begin with but they cancelled my order without authorization.
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. This is definitely not what we expected to have happened. I've forwarded your feedback to the concern team to avoid it happening again.

I understand you needed the dog crate however as its already canceled, while we do not have the option to reinstate the order, I request you to please place a new one, please wait until it is shipped, once done if you are charged for shipping, please reply to this email, I'll help you get a refund for the shipping charges.

I appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.