Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,616 total complaints in the last 3 years.
22,044 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a drill from Amazon that said it would come with a plastic carrying case in the box. This is what the "What's in the box" section says.This is the link to the product.https://www.amazon.ca/DEWALT-DCD740C1-20-volt-Li-Ion-Compact/dp/B0052MII3C/ref=sr_1_2?crid=1ZGXLTZHZU0OS&keywords=dewalt%2Bright%2Bangle%2Bdrill&qid=1665444922&qu=eyJxc2MiOiIzLjMyIiwicXNhIjoiMi4yOSIsInFzcCI6IjIuMDMifQ%3D%3D&sprefix=dewalt%2Bright%2Bangle%2Bdrill%2Caps%2C90&sr=8-2&th=1 What's in the Box:(1) DCD740 right angle drill (1) 20-Volt **** 1.5 Ah compact lithium-ion battery (1) 30-Minute fast charger (1) Belt hook (1) Plastic storage and carrying case It arrived without the carrying case so I requested a return/refund. Amazon told me that the product is ineligible for return and thus I can't get a refund due to some policy that they wouldn't disclose. On the product page, and on the order / checkout pages there was no indication that this product was final sale anywhere. I've tried to speak to them but they keep disconnecting me or sending me in circles. At one point I joined a live chat where they just ignored me for over 10 minutes. I think it's incredibly misleading to take advantage of customers and cheat them out of their money like this, since they're willingly selling products that aren't matching their descriptions and then ignoring that issue and s******* me over based on their unrelated policy. Regardless of whether or not it's returnable, if you're sending me something different to what I ordered I deserve the option to decline or get a refund.
Business Response
Date: 11/03/2022
Hello,
We have requested the seller provide return authorization and information, issue a credit, or explain why no credit is due. Please allow up to 10 days for the seller to respond to our request. Once we have an update, we will contact the customer via their registered email address.
Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon suspended my account because our supplier filed intellectual property claims against all its sellers to eliminate competition. We provided proof to amazon regarding this issue but our account was not reeinstated, we just want our seller account reeinstated, our account is under *********************
Business Response
Date: 10/12/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/12/2022 04:36 PDT.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/12/2022

Complaint: 18195166

I am rejecting this response because: we have submitted over 20 plans with detailed explanations and proof of why there was intellectual property violations but we seem to get a robotic response and not a human, due to our supplier taking over the listings and claiming we used the their pictures for the listing but on amazon there is only one listing per product and you have to use the picture on the listing.

Sincerely,

***************************
Business Response
Date: 10/16/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 16, 2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/18/2022

Complaint: 18195166

I am rejecting this response because:
we have sent over 10 responses, our account was suspended in 2019 we no longer have a relationship with the supplier that caused the issue, we have sent them the letter the supplier sent to its buyers regarding the selling of its products on amazon after we were suspended for a violation of intellectual property. amazon is asking for a letter of permission from the supplier when we no longer sell their products and clearly do not want people selling their products on amazon anymore since they sell them themselves now.
Sincerely,

***************************
Business Response
Date: 10/28/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 28, 2022.

Thank you,

Amazon.com Seller Performance
Customer Answer
Date: 10/28/2022

Complaint: 18195166

I am rejecting this response because: i do not wish to list those items again, they keep on asking me for written permission from our old supplier to sell these things when amazon already knows we can no longer sell that brand on there, we do not wish to sell that anymore just our wholesale items for fba

Sincerely,

***************************
Business Response
Date: 11/09/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 28, 2022 & November 9, 2022.

Thank you,

Amazon.com Seller Performance
Customer Answer
Date: 11/10/2022

Complaint: 18195166

I am rejecting this response because:
They want me to get a license approval letter from a vendor i have not done business with since they did not allow its distributors to sell their items on amazon, this is going in circles we submitted the reason and proof of the issue in the past, but we cannot provide permissions for something we no longer sell, we do not have access to our account so we cannot do changes to products.
Sincerely,

***************************
Business Response
Date: 11/15/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.

Thank you,

Amazon.com Seller Performance
Customer Answer
Date: 11/17/2022

Complaint: 18195166

I am rejecting this response because: I have submitted everything, they ask for illogical information, like permission from vendors to sell products we no longer sale and can't sell due to vendor not allowing Amazon sellers to sell their products any longer.

Sincerely,

***************************
Business Response
Date: 12/07/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/09. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/08/2022

Complaint: 18195166

I am rejecting this response because: we have submitted over 50 appeals and it seems they do not understand that we no longer sell those products and the supplier will not work with third party sellers anymore, how are we supposed to get permission to sell those products, Amazon wants us to get a letter with permission, it is not logical.

Sincerely,

***************************
Business Response
Date: 12/13/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.

Thank you,

Amazon.com Seller Performance
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back on August 18th 2022 I ordered a batmobile lego kit. Instead I received a regular sports car. I immediately ordered a replacement and amazon shipped it out the next day. However on September 30th I was billed $113.19 because they did not receive the return. I have my printed receipt from kohls that states otherwise. I have tired chatting with customer twice spanding about 8 days.
Business Response
Date: 10/12/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the LEGO Technic The Batman - Batmobile.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $113.19 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 items from Amazon. I returned both items. I dropped off at *** on 9/29 #**** ***********************************************************. They received one but not the other. I have contacted 5 times thru chat and received 5 different answers. Once I was told by a supervisor that I need to call *** which I did and they were no Amazon must contact us per our contract. I feel like Im lying about $60 products by customer service. When I contact first time it said return on their page but after first conservation it went back to just delivered to my house. I give them the tracking number Im told I could have canceled and keep the number and try to get my money and keep product. Motets travel companion planner in mustard color. Tracking number 1zr9y3179074066853, order number 113-7389810-2278625 Help I dont know how to get them to understand I cant return the item as I dont have it. That they need to open an investigation with ***.
Business Response
Date: 10/12/2022
Hello ***,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Moterm Companion Traveler's Notebook Cover.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $64.19 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pair of boots to send to someone who gifted them. I also ordered another unrelated pair for myself. Both were the wrong size. I sent the other pair across the country and I was told they are the wrong size. I contacted Amazon and they want the shoes to be returned that I sent. This is not possible as I don't know the person who gifted them and it would be medium to high-complexity and effort to get them back aside from the cost of postage to return them to me. I already sent money to the recipient for them to buy the right size. I would have to ask for the money back and the shoes. They sent the wrong item and should replace it without having to make me figure out a manner of which to send them back from across the country. I cannot contact the recipient, I must make that clear and it is not close, i am several states away/
Business Response
Date: 10/12/2022
Hello ****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern related to the return of the Boots.

I'm so sorry for the inconvenience you've faced.

I've checked and see that this is a returnable item, return is required for us to issue the refund.

We'll not be able to take any action on it from our end without the return.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Complaint: 18194962

I am rejecting this response because:
You sent the wrong item and it had caused me financial hardships. It is ridiculous that i oredered two apirs and bith were the wrong size but i unfortunately sent the one pair put before i knew and i had to pay to replace the item and then have it shipped back me to.
I believe Amazon should own up to there mistake on their customers.

Sincerely,

*****************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an a portable generator from Amazon.com on Oct 3rd.On the page it clearly states in case of defective unit, it can not be returned(since it is gasoline unit), BUT can get refund or replacement. Item arrived on the 7th of Oct. I have not been able to make this unit to turn on. I contacted Amazon. The are refusing to honor its defective replacement policy. I have called more than 10 times. All the times they are telling me to contact factory for repair.This unit was sold by Amazon, shipped by them as well. I have also contacted the factory for response, I have been asking them to direct me to anywhere on the prodcut page, that indicates this "Unseen policy".Here is the link;https://www.amazon.com/dp/B08L45W2V9?psc=1&ref=ppx_yo2ov_dt_b_product_details.
Business Response
Date: 10/12/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the issue with the *************** Equipment ****** ****-Watt Dual Fuel Portable Inverter Generator, Ultralight" you recently received.

I see that this is the second item from the same manufacturer you purchased on Amazon.com which is being reported as defective. We have issued a returnless refund for the first one on August 14, 2022. However, for this second one, we request you to contact the manufacturer and explain them the issue. If they are unable to resolve the issue with the generator, please ask them to email you the reasons for the same and include the serial number of the product.

Once you receive that email, please reply to this email with the screenshot of the email. Please make sure the From email address is visible in the screenshot. You can also forward this email to them.

Even though this product is delivered with in 30 days, we need to make sure the manufacturer is unable to fix the issue before we could take any further action.

Manufacturer Phone: **************

And also you haven't mentioned that if you had contact Amazon Product Support regarding this issue. If you haven't spoken with them, please contact Amazon product specialist for additional help by following these steps:
1. Go to Your Orders and find the order for your item. Click "Get product support."
2. Select "Get help from Amazon" and Click "Call me" or "Chat now" and enter your phone number if necessary.

If our product support team is unable to help, please ask them to add notes about the troubleshooting done by them.

Unfortunately, we're unable to take any action on this order without the email from the manufacturer confirming that they couldn't resolve the issue.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18194930

I am rejecting this response because:
Hi *****,

Thanks for the response back.
I have entered into a legal deal with amazon, and I have not done anything wrong per the purchase agreement. Where both parties should act upon the terms that has spelled out in it. I paid for the prodcut, seller"Amazon" sold per deal agreement. This is a legal deal that both parties are bonded by.
I am only asking that Amazon adhere to its policy of return/replacement for defective item. I was unfortunate to have this thing that happens to twice.
1-I have called Amazon Tech support, and was directed to return **** all of the time
2-I have contacted factory for help since Oct, 8th and have sent the proof of purchase and still waiting for the next step. I also have contacted Amazon "Tech support" and was forwarded to return ****.
3-If this is and was Amazon policy, it should have been stated "this unseen policy" and I would not have proceed with purchase. I always trusted Amazon market place and this time too.
4-As for buying the same brand, unfortunately only this brand in my search came up with dual fuel feature.
5-With this"UNSTATED RETURN, EXCHANGE POLICY", I feel I am robbed and losing the 30 days option that was promoted in the purchase agreement.
Therefore I still ask the Amazon to honor the policy that itself promoted

Sincerely,

Allen
Initial Complaint
Date:10/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bait-and-switch type scam. I searched on Amazon.ca for "A3 scanner flatbed." I found a Plustek model for $445.46 that promised "FREE delivery" underneath it. I was on the Amazon.ca ******** site while logged in with my Amazon.ca ******** account. I got excited and did a lot of research about it, and came back to Amazon.ca to purchase it. But when I clicked the link to add it to my cart, I noticed there were almost $50 of delivery fees being charged. That's when the nightmare started. I contacted Amazon via chat to explain the issue, expecting them to honour the free shipping promise. Instead I was passed around to 5 different people who refused to help and who didn't care that it was advertised as coming with "FREE delivery." They tried to say it was because my address wasn't showing, which is ludicrous, since I was logged into my Amazon.ca ******** account, no different than after I clicked the item. When I pressed the Search button, it knew exactly where I was searching from. They're just refusing to honour the advertisement for free delivery. This is a classic scam, advertising something for free and then hoping people won't notice the extra charge added to the order. For a resolution, I simply want the free delivery as advertised, with the $48.68 delivery charges refunded to me after purchase or as an account credit.
Business Response
Date: 10/12/2022
Hello *****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery charges for Plustek A3 Large Format Flatbed.

Upon checking I see that the website clearly says that $48.68 Shipping & Import Fees Deposit will be applicable for this item as it is being shipped from outside ******.

Unfortunately we will not able to waive off or issue a refund for shipping charges in this case.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Complaint: 18194866

I am rejecting this response because:
Amazon's argument is that the delivery charges are shown on the item's page, AFTER you click the item in the search results. I'm not disputing this. My point is that BEFORE you click the item to purchase it, the search results clearly promise "FREE delivery" for this item. I'm logged into the Amazon.ca ******** site with my ******** account set to ship to a ******** address, so there was no confusion there about countries. A company cannot ethically promise you free shipping for an item and then try to slip in almost $50 worth of hidden delivery charges that are only visible AFTER you click the "FREE delivery" item in the search results. It is easy to miss seeing the shipping charge and purchase the item thinking that you're getting the free delivery as originally promised. I think it's a smart idea for Amazon to stop promising free delivery on items that have delivery charges. But in the meantime, I feel it is entirely equitable to not pay delivery charges on an item that promises free delivery and then sneakily tries to charge you for it later.
I would like refunded after purchase or credited now the difference between the $494.14 being charged in my cart (not including taxes) and the $445.46 that the item was originally advertised for. This comes to $48.68. I see Amazon has already recognized they are in the wrong, as they've raised their price to $467.73 to include Customs fees that were supposed to be included in the "free delivery" promise. And yet they are still promising free delivery in in the search results and slipping in a shipping charge when you click the item, hoping no one will notice. This is a hugely unethical scam, and I should only have to pay the $445.46 plus free delivery that the item was originally advertised for, as per my attached screenshot.

Sincerely,

*************************
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon to explain that i cannot update my personal contact information on the App or Website and the male Amazon representative said he couldnt either and told me to add a payment method on the site first to update my contact information. He said his name was ****. He gave me misleading information. The error message that pops up when i try to update my contact info. Says basically in order to update my contact info i need to set a different residential address for my digital purchases. That makes no sense and its like he was trying to get me to do that so he can steal money or make purchases off my account. Please look into this. Attached is a photo of the error message i get everytime i try to update my info.
Business Response
Date: 10/28/2022

Hello Cinque,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about linking the payment method when you tried to update your contact information in your Amazon.com account.

When you add or modify a shipping address in your account, you may be asked to link a payment method to that address. I was able to find your call with our customer service representative ****. I would like to inform that the information you have received from him is correct. Your payment information is encrypted and stored in secure servers and is not visible to us. We cannot sign in to your account to make purchases either.

Since there was only one address in your account when you tried to modify it, our system suggested to add another address before you could delete this address. Since you have added another address to your account, you can deactivate the other address which has your old contact information.

There is no further action we could take in this case as we're not seeing suspicious activity in your account. We appreciate your understanding in this matter.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/29/2022

Complaint: 18194876

I am rejecting this response because: i did add my updated info and its still not letting me delete or edit my old information. Attached a screenshot so you can see i tried it this morning again 10/29/22. Fix this issue please.

Sincerely,

*************************
Business Response
Date: 11/01/2022
Hello Cinque,

Thank you for writing back to **.

Due to account security reasons, I'm unable to make any changes in your Amazon.com as this email address isn't the one associated to your Amazon.com account. Hence, I request you to write to us from the email address associated with the account and mentioned the above Complaint ID in the subject line.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18194876

I am rejecting this response because:There must be a delay because i already wrote to you from my email associated with my Amazon account and you have not replied to me yet. Reply as soon as possible thank u.

Sincerely,

*************************
Customer Answer
Date: 11/02/2022
I already replied with my email address, and here is my email again for the third time. I sent it on here and ***** from amazon told me to also email him back from his email [email protected] my email associated with my amazon account is *******************
Business Response
Date: 11/02/2022
Hello *****************,

Thank you for writing to us.

I've deleted the old address in your account. Your Amazon.com account's address book is updated as well.

Please go to Your Account (www.amazon.com/your-account) and click "Addresses" at the top of the page to review the active address in your account.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/08/2022
To whom it may concern,

A representative from Amazon named ***** said he has updated my information on my amazon account yet i still cant delete my old telephone number from the account. He said i can do it but i cant and he hasn't responded. Here is the screen shots of my account error messages.

This is the error message and i dont understand why its telling me to set a different address for digital purchases. I only have amazon prime if thats considered a digital purchase but i don't make digital purchases on amazon. Please update my account info. That number ************ is old.
From,
*************************

Business Response
Date: 11/14/2022
Hello *****************,

I'm writing in response to the additional information provided on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As I mentioned in my previous email, there is only one address in the account which is the new address you added on October 10, 2022 at 4:02 PM (PDT). The phone number associated with your account is also updated to the new phone number.

I request you to sign in to your Amazon.com account via a web browser and if you are still seeing two addresses, please send us a screenshot of the address book you are seeing before you try to remove the address.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is deliberately lengthening the return time of delays to cause people to return less items. Out of around **** dollars spent I returned one item. Amazon is claiming it takes two weeks after the item is received to get my refund. The items return tracking shows it has already been delivered to the wharehouse but amazons system shows they dont have it. I want my money back and I want it now. I have already cancelled my amazon membership and you are lucky I dont cancel and refund the ************************************************ my queue that are refundable. Your customer service agents are a joke and your managers are even more worthless. The managers cant do anything the low level indians can do so whats the point of even having them? Give me my money back for my item now.
Business Response
Date: 10/13/2022
Hello ***********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/13/2022
Hi ******, thats because the supervisor "chetta" canceled my return even after I had already shipped the package out of spite to get back at me. I have already made a report with the supervisor of this manager.

Business Response
Date: 10/20/2022
Hello ***********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Bur-Cam 506532SS HP dual application jet pump.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $228.76 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has always had a 2 day shipping policy. When I signed up and paid my account the policy was 2 day shipping. They are now trying to change the policy without notifying customers. Shipping is now taking 4 days. This is not what they advertise!
Business Response
Date: 10/12/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Prime shipping benefits.

Were sorry for any misunderstanding.

In general, most items eligible for free shipping are also eligible for Amazon Prime shipping benefits, but only if the item and the shipping address match the eligibility requirements specified in the Amazon Prime Terms & Conditions (http://www.amazon.com/primeterms). If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

Products eligible for Amazon Prime will be designated with the blue Prime logo in your search results, on the product page, in the order pipeline, and at check-out. Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

Some Amazon.com products are excluded; for example, oversize or heavy items, items regulated as hazardous materials, and other items with special shipping characteristics. Some products sold and shipped by sellers also do not qualify for Prime shipping.

Amazon Prime shipping benefits apply to eligible items shipped to addresses in *****************, APO/FPO addresses with **** ZIP codes, and ***********.

More information about Amazon Prime is available on our Help pages:

http://www.amazon.com/gp/help/customer/display.html?nodeId=********

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/14/2022

Complaint: 18194597

I am rejecting this response because: as stated before, this is a change to their policy that recently happened. When I paided for my prime membership this was not the current policy. I believe they are being "sneaky" and not upfront with customers about this change. It is not "my" misunderstanding that is the problem, it is your change in policy that is a problem.

Sincerely,

***************************

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