Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,650 total complaints in the last 3 years.
22,047 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Amazon teams,I want to file a complaint concerning my Amazon seller account deactivation. Amazon deactivated my account due to the related accounts issue. I admitted it and explained why this problem occurred and what I'd done to fix it. My last appeal was rejected, but I contacted the Account Health team, which re-reviewed my appeal and sent it for additional investigation on 07/20/2022 (in the Case ID ************. After more than two months of waiting, I was informed that the second review was completed, and my appeal was rejected again.I disagree with this decision as far as I provided all the requested information, and I proved that my account is no longer connected with another account. However, the investigating team didn't take into consideration my arguments. I'd like to initiate a new review and kindly ask you to activate my account. I've attached my last appeal and a supporting document that were previously sent to Amazon. Please, take a look.Sincerely,******************
Business Response
Date: 10/13/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 13, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My AMAZON ACCOUNT IS ***************** I am an Amazon seller, and Amazon has disabled my seller account. However, my account complies with Amazon's policies, and I have not violated Amazon's policies. Therefore, I hope Amazon can restore my account.I sent an email to Amazon, but I didn't receive any reply from Amazon.
Business Response
Date: 10/12/2022
Hi Team,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 12, 20222.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/13/2022

Complaint: 18195769

I am rejecting this response because:I provided Amazon with the necessary information. However, I did not receive any reply

Sincerely,

***************
Business Response
Date: 10/30/2022
Hello from Amazon,

We do understand your concern, however, we did not receive valid details. Please resubmit your concern with valid account details.
Customer Answer
Date: 11/01/2022

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Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote out the complaint in full,for reason the submit ****** didn't work so just in case you did receive it good ,if not I'm going to rewrite it again.(FYI)I'm only filing one complaint against Amazon . com no matter how large they are they can't just take my money and give me nothing in return!They won't even allow me access to the correct account I've have endless chats about this issue no resolution, I've spoken to over a dozen reps although they purposely avoid most of my inquiries
Business Response
Date: 10/13/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern related to the gift card balance usage.

I apologize for any inconvenience caused.

In this case I'd request you to uninstall and reinstall the Amazon app and then try to use your Amazon pay balance. If it still doesn't work, Please login in to Amazon website from a desktop browser and try using the gift card balance.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/18/2022
Given the chance you've read all my emails.Because I can't look into my current usage Amazon account affiliated with my current cellphone # ************* the cellphone # before this one was ************** some years back.There are so many issues going on with this current account I've become somewhat confused about which order within the last (45days) where (3items)we're prepaid for of course we're deemed undeliverable by Amazon .I don't know if those funds were returned to my debit card or not.But I'm assuming and disputing the charges that were charged on 9/30/22 ... Therefore so that there's no confusion about the approx total amount I am requesting $117 from debit card if those items that were undeliverable but have been deliberately force to be paid anyway.Amazon knowing full well that I am not responsible for their errors and /or delivery flaws or inconsistency.I believe that between 9/2022-10/2022 I purchased (3) gift cards so that where some of the confusion has happen in my memory but never the less.I feel I'm owed approx $150 -$153 from Amazon bring a total of around $300. Approx:pls help me find me monies/funds in putting a end to this roller coaster merry go round and vicious cycle Amazon has created upon my account.This is business and once again it started with a Amazon rep that lied on me in writing,that rep stated that I said that I never ordered the Ripped torn jacket.Which I did and explain the urgency of the delivery,that never happened !Because the rep took the responsibility of making a unsolicited /unwanted decision on my behalf without asking me first by phone,text not E-mail.When I discovered that the item wasn't being delivered and why I called /chatted with a Amazon customer service rep and told them exactly this"who are you to make a decision in relations to what I do and don't want.I almost left out this prudent piece of information.
Customer Answer
Date: 10/19/2022
This is all that I can see from transaction (via) Amazon

Customer Answer
Date: 10/21/2022
I recently received a message from Amazon's Cars Support Services (via) out dated account from 2021,which I forgot to close in 2021.But it's the only way to communicate with Amazon not other account information is accessible! Moving on,the card support service rep sent me a message on how to apply a Amazon gift card.I've already done that as your records show information about both gifts card,that I've already applied an spent a portion on the last order I received.My concern is why I am unable to access this information showing the balance.I'm only able to see and access the incorrect out dated account.Which I've already emailed bbb a copy of the order history which states that I haven't placed an order in three months, statements from direct express can provide (proof) to show that this information not true.But these transaction only apply to my debit card which Amazon collected what I believe to be a fraudulent charge of approx $117.00 on 9/30/22. Once again that has nothing to do with the gift card where my balance should be @ $150 including the credit I was to receive for a hoodie sent by Amazon fulfillment the jacket is the wrong size and color.I was told to keep the hoodie and donate it to charity.Reguardless ,I do have that tracking # from **** to further prove that I have been receiving some items not all ordered, shipped by Amazon and we all know that we pay for items as soon as there shipped whether you receive them or not.Here is that tracking # from 10/3/22

Business Response
Date: 10/25/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry for the inconvenience this has caused.

The e-mail address you contacted us with doesn't have any Amazon gift card balance that you described . We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address of your Amazon account which has the gift card balance, Please write from that e-mail address, so that I will take necessary actions.

Please share the charge ID for the fraudulent charge of $117 and the order number for hoodie so we can research and help you with this issue.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

We look forward to hearing from you!

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Customer Answer
Date: 10/26/2022
First,I'd like to say once again that every Amazon I spoke to (over150 times) through chats and by phone reps are very aware that not only do I not have access to my Amazon account. They won't give it to me ! They won't disclose this information to me.I've followed every instructions given by the reps. ** how to reconnect with account I applied the gift cards.Surely the world knows that Amazon does not accept COD cash on delivery.The tracking number is. Included below. For this last delivered package (via) post office , according to Amazon the refund of all order's if granted will be returned in the same ( method of payment ) According to Amazon I haven't placed an order in (3months) The Amazon reps ********* also fully aware that I don't have the item # for the hoodie ,it only can be seen by the customer through the customers ********************** account viewing recent order.I haven't been able to access that account for all of these weeks.This package only had (2) of the items I originally ordered. out of the 4 or 5 items I ordered, one of the items a hat was on back order until November 2022 which is understandable.The woman's hoodie that was shipped in the package with the sweat pants is the wrong color and size. The remaining items were deemed undeliverable by Amazon . So I never received those those items that why I questioned the force payment of $117.00 by Amazon I on 9/18/22 from my debit card from Amazon. I still questioned it, we're those funds /charges/ extracted from my debit card issued by Direct Express for the items that were deemed undeliverable were they charge to my debit card or gift cards (ect) before they shipped,they had to have been paid for in full my next question is how were these item paid? The amount I paid did include the balance of a previously used gift card for the order that arrived previously before this one and all it's never ending on going issues & questions! The previous balance before the two gift cards below were applied .There was a balance of $20 plus some change,plus the two separate gift cards I purchased from ********** while visiting in ********* ,******.I'll resend those message from the the supervisor (******** )whom said she would give me a refund. I told her at the time I would get back with her about the refund.She doesn't have an extension, and I don't have a oder number,item # not account number and could not get this information from Amazon some how they've convince everyone they come in contact with that the gift card never existed or was applied to someone else's account,how then was it possible for me to receive the partially filled order I couldn't speak directly to that particular supervisor again but I do have these chats and I do have a save voice message from an Amazon rep,whom acknowledged my gift card balance of $102. plus some change As a rule of thumb Amazon when given a refund it's returned in the same method of payment in originally form from which it was originally paid.I paid by gift card.At the time that was the only form of payment available to me.And if you listen to the recording of the Amazon rep, her given instructions of how to look into that account didn't give me access,nor will anyone at Amazon give me access.She not only tell me the balance , but she also clearly stated when this order was placed and how it was paid for.
Customer Answer
Date: 10/28/2022
My phone didn't type out my words correctly.A woman's pair of lounging pants.Amazon has only reach out to me to show any type of concern was on those two instances.once by phone (via) Ms ******** & once by chat with ******** . At best I'm requesting that Amazon give me a voucher with a code that can be used on any account baring my name for what's due to me.I'm asking that items I'm to receive be the correct items without any flaws or damage.I believe that Amazon could have quite possibly mistakenly charged my debit card without realizing or checking to see if there was another method of payment while they awaited for Direct Express to put my account in the active mode again .My belief is that they anxiously became impatient,jump the gun an force the release of payment which in by doing so also stop the transit of the package as a safe guard just in case,Direct Express didn't make corrections in a timely fashion.Because all (5) items should have been on the same order format and deducted from the only accessable funds I had available which was the gift card balance. I'm requesting that those funds be returned to my debit card. These issues are fixable,but Amazon hasn't or may never step up to the platform and take the responsibility.So much time has passed, let's resolve these issues in a reasonable amount of time.including $5(+) some change to complete the refund of the first (woman's long denim jacket)ordered.The refund that was applied to my debit card account according to Derect Express was $39.99 which does not included tax .I'm not concern about the few dollars I earn being a prime customer or at least before these issues many reps made that reference ******* our conversations in the pass over the phone. I don't feel like a prime customer at ************************** is not being attentive enough to this customer.Thank you.If I received my debit card statement for the month of September and after viewing them and find no errors or inconsistency,I will contact Amazon directly and apologize.Because the complaint in reference to my debit card . Because I'm speaking hypothetically.Thank you BBB for all of your efforts, patience.It's been a rough road

Business Response
Date: 11/02/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern related to the gift card balance usage and account login issues.

I've reached out to the appropriate team and received an update stating that there is no email id nor phone number associated with your Amazon account. Hence we are unable to send you reset password link so that you can login to your account.

We cannot add information to an account. In this scenario, the only option will be to create a new Amazon account.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Initial Complaint
Date:10/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As I try to post a question on Amazon account, I get an error saying that Amazon has noticed some unusual activity and have removed reviews and to get more information need to contact an email listed on the error. I post very few reviews and only when I really like the product, hence I am not sure why my account was blocked. I tried contacting Amazon via the email provided in the error message for the community help but have not heard back despite 2 follow-**** My concern is not that I am not able to post any reviews since I hardly post reviews, although I want to start posting multiple reviews to become an influencer, my challenge is that I am not able to ask questions to get more information about the product, if required.
Business Response
Date: 10/23/2022
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am sick to death of your delivery service. One of my primary factors when choosing products from Amazon is the delivery date. It is beyond frustrating when items do not come in time.Sometimes the delivery window will just continued to get pushed back all day long and then the item just doesnt arrive that day.Some days the package will actually show that it is less than 10 stops away. I can see where it is and then suddenly the map disappears.Every time I contact customer service they give me vague non answers and just apologize. Apologies do not fix the issue. I am contacting customer service for resolution. Yet I never get a direct answer. This is extremely frustrating and something needs to improve. Be more realistic with your delivery guidelines, be more strict with your drivers, give your customer service better tools or provide more information in the app. Do something to be better.
Business Response
Date: 10/12/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern related to the delivery issues for your orders.

I'm sorry you've had such a experience. We take reports such as yours very seriously.

I'll take this as a feedback from you and will forward it to the appropriate team for further review on it. We'll make sure that this is not repeated.

I've issued a $20.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 26th, 2022 was the last email received by this company. I called and filled a form over the phone due to discrimination and defamation. Discrimination because I'm been targeted by your department using lies about my account order history and refunds. Defamation because your team is lying about how many refunds I've requested. Like I stated before in previous emails. I only had requested 1 full refund from a package I did not received (and I received a warning from your team stating that my account could be closed for the refund i've requested that ONE time. Even though I only had requested 1 refund at that time I strongly believe you have me mistaken for somebody else. I work for the **** and I deliver your Amazon packages every single day on my route. The other 2 refunds are issues made by Amazon and I have no control over none of them. You guys sent me a package missing 1 item and I claimed it since I paid for something I did NOT received. Then a package was delivered (wide open) to me, because 1 of your carriers mistakenly miss delivered it to another address, retrieved it and delivered to me afterwards. This is the item I'm asking for a refund to be granted. I'm still working with Afterpay (My Method of Payment) for a refund but it is a dead end. It is very unprofessional of you to treat someone who deliver your packages every day like you have. Trust me, I wont treat those packages the same of this issue is not resolved. I have the power to scan them and returned them for any reason and then customer will stop using ********************. You guys are discriminating against me for no reason. Please stop, I have not violated any amazon agreement. It is my right to claim any missing, not delivered, or even lost item/packages no matters how old or new my account is. I will be contacting your superiors about this defamation and discrimination issues and complaint on every single platform about this. I still have the police report I was asked to file.
Business Response
Date: 10/19/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 October, 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 10/23/2022

Complaint: 18195567

I am rejecting this response because:
Amazon have no ground basis on their "lies" about violating terms and conditions, no proof had been provided otherwise. You can NOT close someone's account if the person asked for a legit refund and to prove this I had entered into contract with a lawyer firm to subpoena this information. Amazon account specialist are rude, baseless people that do not care whether a customer will suffer from their sudden childless decision. These are people that work from home while feeding babies, performing chores, and or even on their personal phone while "looking" into someone's account. Their lack of professionalism will sink them to the ground and I hope, I really hope they get sued into oblivion for bad business practice, violating their own promise to the public, violating the agreement between customer-business while a ********************** membership enter into effects, and many more.
I'm moving my business to ***** they do have the same products at a better price and they do not sent customer to an "Specialist-who?" *** earned person that don't do anything else than look for the must minimum detail to tag/***** that account to another account and close the account using baseless arguments and lies. My story will be known. I do hope this response is sent to Amazon. I want to let them know I won't rest until the whole world know what kind of a business they are. All this business tactics are part of an agenda where customers satisfaction do not matters anymore. Canceling account for a couple of refunds, blocking refunds because the account is closed and customer service / account health team can't access anymore but only specialist that will splatter their toxic hypocrisy, taking the whole year Prime money paid upfront and not returning it after account closure, redirecting customers to the ***************** for baseless police reports, are examples this Amazon is not the same business I started using on 2008 when I first ordered my first book for school. My profound deception towards a business ran "mostly online" by another cultures affect deeply the whole business model of what Amazon was. My most sincere condolences to all those customers affected by these people.
PD, I'm still moving forward with litigation tho.

Sincerely,

*****************
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 26 2022 I received the last email from Amazon with continuous lies about my order history and how many refund I've requested. I called and filled a form over the phone due to discrimination and defamation.Discrimination because I'm been targeted by your department using lies about my account order history and refunds.Defamation because your team is lying about how many refunds Ive requested.Like I stated before in previous emails. I only had requested 1 full refund from a package I did not received (and I received a warning from your team talking about my account could be closed for the refund i've requested at that time, while that was only my first refund. Even though I only had requested 1 refund at that time, I strongly believe you have me mistaken for somebody else. I work for the **** and I deliver your Amazon packages every single day on my route.The other 2 refunds are issues made by Amazon and i have no control over none of them. This is why your company keep telling me about it. You guys sent me a package missing 1 item and I asked for it.Now a package was delivered (wide open) to me, because 1 of your carriers mistakenly miss delivered it to another address, retrieved it and delivered to me after. This is the item I'm asking for a refund to be granted. I'm working with afterpay for a claim.It is very unprofessional of you to treat someone who deliver your packages every day like you have. Trust me, I wont treat those packages the same if this issue is not resolved. I have the power to scan them and returned them for any reason and then customer will stop using ************************ guys are discriminating against me for no reason. Please stop, I have not violated any amazon agreement. It is my right to claim any missing, not delivered, ot lost item/packages no matters how old or new my account is. I will be contacting your superiors about this defamation and discrimination issue.
Business Response
Date: 11/01/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* have conducted business on amazon for many years, and also sell on their platform. I completely forgot to check the status of my return for order: 112-1997201-3378651. I have yet to receive any notification of refund, and my financial institution has not reflected any refunds whatsoever for items returned. I would like to know why that is and what I need to do to obtain the aforementioned refund.With regards,
Business Response
Date: 10/18/2022
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items in order 112-1997201-3378651.

I apologize for the inconvenience that you've experienced in this case.

I've issued refund for the returned items to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wheelchair from a third party through amazon. I received it in an extremely damaged box. The item was also damaged. I contacted Amazon customer service and was told it was not returnable to them and t contact the seller. I called the seller and was referred back yo amazon. I paid 160+ for an item that I cannot use or return!
Business Response
Date: 10/13/2022
Hello **********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Drive Medical Blue Streak Lightweight Wheelchair.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that refund of $171.85 was issued to your original payment method on Tuesday, October 11, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

In this case, there's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 22nd I ordered a pair of airpod pros from Amazon for $195.28 I decided I didnt like them so I refunded them through **** *** picked up my package on September 28th And when they picked it up they nor Amazon or *** provided me a tracking number for my package. Its now October 10th and Ive yet to receive anything from both Amazon and *** Concerning the tracking number I called *** today in October 10th and tried to get in contact with customer support regarding my tracking number and problem the automated system hung up on me after saying without a tracking number I cant be helped.
Business Response
Date: 10/12/2022
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Apple AirPods Pro.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $195.28 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* Corner

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