Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,666 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,Please, forward attached documents to Amazon for reviewing. I believe my issue will be fixed soon.Thanks!
Business Response
Date: 01/18/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/18/2023 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 6, 2022, I was charged for my Amazon Prime membership for a total of $150.68. I did not recognize this as a true charge so I started investigating on my account, when I discovered it was for my annual membership. The discrepancy is the amount of "tax" that was charged, a total of $11.68. ******** tax rate is 6%, which means the charge for taxes should have been $8.34. I was overcharged $3.34. I contacted customer service via chat, and was passed from person to person to person, as they all were telling me they could not help me. I was on chat for a total of about 53 minutes with still no resolution. I was also on phone customer service for a total of 29 minutes. Still no resolution and they all were saying they couldn't help me. NOTE: none of these reps were in *************, as I asked, and asked to speak with someone in *******, and was told they could not transfer me to anyone in *******. Meanwhile, I went back to 2018 to check my charges for my Amazon Prime, and discovered, I was also overcharged in 2021, 2020, and 2019. 2018 had the appropriate 6% tax rate. I am requesting my overcharge for my current 2022 charge, but also for the overcharges in 2021, 2020, and 2019, where Amazon just charged a blanket $10 for taxes, when the amount for those years should have been $7.14 each year. so overcharged $2.86 each each year. The following are the Order numbers:2022-D01-6284574-5174631 Overcharged $3.34 2021-D01-4794115-1805040 Overcharged $2.86 2020-D01-3769675-1033805 Overcharged $2.86 2019-D01-1334891-5501031 Overcharged $2.86 TOTAL overcharge for last 4 years + $11.92 Requesting to be refunded $11.92 AND to have the tax rates set correctly for not only my account, but for all the millions of Amazon customers that are being overcharged. Not a single customer rep could tell me what the taxes are for, and the amount they were supposed to be. They just kept sending me to someone else.
Business Response
Date: 10/21/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the sales tax for prime subscription.

Effective July 1, 2019, the ***************** enacted legislation and Amazon.com Services **** has been instructed by the ******************* of ******* that the sale of Amazon Prime is subject to the ******** Telecommunications Tax. In reviewing your previous renewals of Amazon Prime, we've confirmed the rate of 8.4% is correct.

We determine whether tax applies to your digital subscriptions based on the tax laws associated with your billing address.

You may find the following links helpful:

https://revenue.ky.gov/Business/Telecommunications-Tax/Pages/default.aspx

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a seller on Amazon. Not long ago Amazon blocked all the accounts I owned, accusing me of violating the policy. Their policy states: Only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. All accounts were in good standing. For the appeal, they asked me for information on all of these accounts and I provided it. I have nothing to hide, so I provided documentation of the purchase of all of these businesses (I was not the original owner of the other accounts).Each time I was turned down and asked for more documents. After sending the last appeal I was told that the account could not be reinstated. I didn't ask them to restore all accounts, I only appealed from my own account. Help me with this issue. Could you please contact Amazon to review my situation and the possibility of unlocking my account?Thank you very much in advance!
Business Response
Date: 10/13/2022
Greetings from Amazon Executive Seller Partner Relations Team.

If the Seller is appealing an action taken on the account, the Seller should submit the appeal by clicking the Reactivate your account button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If the Seller wants to submit additional information, click the View appeal button and submit additional information as requested.

If the Seller is appealing an action taken on the listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (https://sellercentral.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings the Seller wants to appeal.
3. Click the Appeal button next to the record to submit the appeal to reactivate the listings.

If the Seller want to submit additional information:
1. Click the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If the Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if the Seller believes there has been an error, please submit an explanation to [email protected] . The explanation should include the following information:
-- Evidence or examples that demonstrate the refunds the Seller have issued were requested by customers.
-- Evidence that the Seller have sufficient funds in the account to cover the cost of refunds that they have issued.

We're here to help
If you have questions about this action, please contact us at https://sellercentral.amazon.com/help/hub/support. Additionally, please find general guidance for creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610 and please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/200386250).
Customer Answer
Date: 10/14/2022

Complaint: 18195975

I am rejecting this response because:
Instead of evaluating the information I provided earlier, I received general instructions on how to file an appeal. I have been doing this for the last two months. That is not why I contacted the BBB. I want the higher departments to review my account situation and make their decision.

Thank you!

Sincerely,

***********************
Business Response
Date: 10/28/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Sincerely,
Amazon - Seller Performance
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need the help of Amazon Account Specialist Team to solve the problem I am facing. My Amazon account was hacked. After careful investigation, I found the reason is that password of my Amazon account is the same as other websites, such as my email provider. After being stolen, illegal people used my account to purchase a gift card, which resulted in my account being locked.Please review my attachment. I have attached evidence of account theft and proof that I am the account holder.Please restore my account as soon as possible! When I regain access to my account,I will reset my account password and enable two-step authentication to enhance the security of my account.My account was hacked and I am the victim. I think Amazon should unlock my account when I can prove that I am the owner of the account. I have send all my information to Amazon before, but now I still can't log in to my account. I am very helpless and disappointed. So I turn to BBB for help. Please help me!My account email address: ****************** Sincerely,**** Qiuxiang
Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 10/19/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 10/20/2022

Complaint: 18195939

I am rejecting this response because:
My account was hacked and I am a victim. I have provided all the evidence that I am the owner of this account, so I think no reason for Amazon to continue locking my account.

I am an Amazon third party seller. Now all the items in my store are selling normally, and I have a lot of goods in the Amazon FBA warehouse, but I have been unable to log in to my account for more than four months, so I am very urgent to restore my account to continue my business. I hope you can understand my mood!

I sincerely hope that the account specialist team will carefully review the information I provided in the attachment and restore my account as soon as possible! Thank you very much!

Sincerely,

*************************
Business Response
Date: 11/10/2022
Hello

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the temporary hold on your account.

I've checked and see that our Account Specialist restored full access and emailed you the confirmation on November 8, 2022 at 9:04 AM (PST).

Please reset your password and try to sign in to the account.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Prime Membership with Amazon in the past and I still have Prime Membership now. With Prime Membership in the past, Amazon usually delivered packages within one-to-three days at the latest. This year, and for the past months, they have been using *** to deliver packages and *** is very slow, also *** DO NOT drive their trucks on Saturdays and Sundays, which makes the deliveries even slower. I even emailed my complained to their CEO ******************* and *******************. However, both ******************* and ******************* passed my complaint to their Executive Customer Relations and their Executive Customer Relations DO NOT CARE. What is the point of having Prime Membership when Amazon keeps using *** to deliver packages and they do not listen to the complaints of their customers ? I am requesting Amazon to use your Amazon Flex contractors or any independent contractors actually drive Amazon trucks to deliver my packages from now because these drivers are actually faster than *** and they do drive on Saturdays and Sundays
Business Response
Date: 11/09/2022
Hello,

I am ******* from Amazon.com.

I've checked your correspondence on this issue. To help you with this, I have escalated your feedback on this issue to our team and we will ensure to get the issue resolved.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 11/09/2022

Complaint: 18195913

I am rejecting this response because: it has been months since I first emailed my complaint to Amazon CEO and ******************** This issue has been escalated inside Amazon company but the Executive team of Amazon just does NOT care. Now, THIS employee of Amazon is saying that he is escalating it again ?! It just shows to the BBB that the Executive team of Amazon does NOT care.

Sincerely,

Thien-an Ta
Business Response
Date: 11/12/2022
Hello,

I am ******* from Amazon.com.

I'm sorry for the inconvenience caused to you with the delivery issues. I have escalated this issue to the logistics team and updated the information to help to get the orders delivered to you on Saturday and Sunday as per your preference.

This will be updated for all your future orders shipped to the address that are added to your account.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Customer Answer
Date: 11/15/2022

Complaint: 18195913

I am rejecting this response because: I demand ACTION ACTION ACTION ACTION ACTION, not words from email. This issue has been escalated. I first emailed my complaint to Amazon CEO in Spring 2020. It has been more than six months. Amazon Executives know. THIS ONLY PROVES TO THE BBB THAT AMAZON EXECUTIVES DID NOT CARE. THIS IS NOT ACCEPTABLE. It usually does not take up to six months to solve this issue and they still have not solved it yet even I filed a complaint to the BBB.

Sincerely,

Thien-an Ta
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Amazon teams,I want to file a complaint concerning my Amazon seller account deactivation. Amazon deactivated my account due to the related accounts issue. I admitted it and explained why this problem occurred and what I'd done to fix it. My last appeal was rejected, but I contacted the Account Health team, which re-reviewed my appeal and sent it for additional investigation on 07/20/2022 (in the Case ID ************. After more than two months of waiting, I was informed that the second review was completed, and my appeal was rejected again.I disagree with this decision as far as I provided all the requested information, and I proved that my account is no longer connected with another account. However, the investigating team didn't take into consideration my arguments. I'd like to initiate a new review and kindly ask you to activate my account. I've attached my last appeal and a supporting document that were previously sent to Amazon. Please, take a look.Sincerely,******************
Business Response
Date: 10/13/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 13, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,My AMAZON ACCOUNT IS ***************** I am an Amazon seller, and Amazon has disabled my seller account. However, my account complies with Amazon's policies, and I have not violated Amazon's policies. Therefore, I hope Amazon can restore my account.I sent an email to Amazon, but I didn't receive any reply from Amazon.
Business Response
Date: 10/12/2022
Hi Team,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 12, 20222.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/13/2022

Complaint: 18195769

I am rejecting this response because:I provided Amazon with the necessary information. However, I did not receive any reply

Sincerely,

***************
Business Response
Date: 10/30/2022
Hello from Amazon,

We do understand your concern, however, we did not receive valid details. Please resubmit your concern with valid account details.
Customer Answer
Date: 11/01/2022

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Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote out the complaint in full,for reason the submit ****** didn't work so just in case you did receive it good ,if not I'm going to rewrite it again.(FYI)I'm only filing one complaint against Amazon . com no matter how large they are they can't just take my money and give me nothing in return!They won't even allow me access to the correct account I've have endless chats about this issue no resolution, I've spoken to over a dozen reps although they purposely avoid most of my inquiries
Business Response
Date: 10/13/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern related to the gift card balance usage.

I apologize for any inconvenience caused.

In this case I'd request you to uninstall and reinstall the Amazon app and then try to use your Amazon pay balance. If it still doesn't work, Please login in to Amazon website from a desktop browser and try using the gift card balance.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/18/2022
Given the chance you've read all my emails.Because I can't look into my current usage Amazon account affiliated with my current cellphone # ************* the cellphone # before this one was ************** some years back.There are so many issues going on with this current account I've become somewhat confused about which order within the last (45days) where (3items)we're prepaid for of course we're deemed undeliverable by Amazon .I don't know if those funds were returned to my debit card or not.But I'm assuming and disputing the charges that were charged on 9/30/22 ... Therefore so that there's no confusion about the approx total amount I am requesting $117 from debit card if those items that were undeliverable but have been deliberately force to be paid anyway.Amazon knowing full well that I am not responsible for their errors and /or delivery flaws or inconsistency.I believe that between 9/2022-10/2022 I purchased (3) gift cards so that where some of the confusion has happen in my memory but never the less.I feel I'm owed approx $150 -$153 from Amazon bring a total of around $300. Approx:pls help me find me monies/funds in putting a end to this roller coaster merry go round and vicious cycle Amazon has created upon my account.This is business and once again it started with a Amazon rep that lied on me in writing,that rep stated that I said that I never ordered the Ripped torn jacket.Which I did and explain the urgency of the delivery,that never happened !Because the rep took the responsibility of making a unsolicited /unwanted decision on my behalf without asking me first by phone,text not E-mail.When I discovered that the item wasn't being delivered and why I called /chatted with a Amazon customer service rep and told them exactly this"who are you to make a decision in relations to what I do and don't want.I almost left out this prudent piece of information.
Customer Answer
Date: 10/19/2022
This is all that I can see from transaction (via) Amazon

Customer Answer
Date: 10/21/2022
I recently received a message from Amazon's Cars Support Services (via) out dated account from 2021,which I forgot to close in 2021.But it's the only way to communicate with Amazon not other account information is accessible! Moving on,the card support service rep sent me a message on how to apply a Amazon gift card.I've already done that as your records show information about both gifts card,that I've already applied an spent a portion on the last order I received.My concern is why I am unable to access this information showing the balance.I'm only able to see and access the incorrect out dated account.Which I've already emailed bbb a copy of the order history which states that I haven't placed an order in three months, statements from direct express can provide (proof) to show that this information not true.But these transaction only apply to my debit card which Amazon collected what I believe to be a fraudulent charge of approx $117.00 on 9/30/22. Once again that has nothing to do with the gift card where my balance should be @ $150 including the credit I was to receive for a hoodie sent by Amazon fulfillment the jacket is the wrong size and color.I was told to keep the hoodie and donate it to charity.Reguardless ,I do have that tracking # from **** to further prove that I have been receiving some items not all ordered, shipped by Amazon and we all know that we pay for items as soon as there shipped whether you receive them or not.Here is that tracking # from 10/3/22

Business Response
Date: 10/25/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry for the inconvenience this has caused.

The e-mail address you contacted us with doesn't have any Amazon gift card balance that you described . We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address of your Amazon account which has the gift card balance, Please write from that e-mail address, so that I will take necessary actions.

Please share the charge ID for the fraudulent charge of $117 and the order number for hoodie so we can research and help you with this issue.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

We look forward to hearing from you!

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Customer Answer
Date: 10/26/2022
First,I'd like to say once again that every Amazon I spoke to (over150 times) through chats and by phone reps are very aware that not only do I not have access to my Amazon account. They won't give it to me ! They won't disclose this information to me.I've followed every instructions given by the reps. ** how to reconnect with account I applied the gift cards.Surely the world knows that Amazon does not accept COD cash on delivery.The tracking number is. Included below. For this last delivered package (via) post office , according to Amazon the refund of all order's if granted will be returned in the same ( method of payment ) According to Amazon I haven't placed an order in (3months) The Amazon reps ********* also fully aware that I don't have the item # for the hoodie ,it only can be seen by the customer through the customers ********************** account viewing recent order.I haven't been able to access that account for all of these weeks.This package only had (2) of the items I originally ordered. out of the 4 or 5 items I ordered, one of the items a hat was on back order until November 2022 which is understandable.The woman's hoodie that was shipped in the package with the sweat pants is the wrong color and size. The remaining items were deemed undeliverable by Amazon . So I never received those those items that why I questioned the force payment of $117.00 by Amazon I on 9/18/22 from my debit card from Amazon. I still questioned it, we're those funds /charges/ extracted from my debit card issued by Direct Express for the items that were deemed undeliverable were they charge to my debit card or gift cards (ect) before they shipped,they had to have been paid for in full my next question is how were these item paid? The amount I paid did include the balance of a previously used gift card for the order that arrived previously before this one and all it's never ending on going issues & questions! The previous balance before the two gift cards below were applied .There was a balance of $20 plus some change,plus the two separate gift cards I purchased from ********** while visiting in ********* ,******.I'll resend those message from the the supervisor (******** )whom said she would give me a refund. I told her at the time I would get back with her about the refund.She doesn't have an extension, and I don't have a oder number,item # not account number and could not get this information from Amazon some how they've convince everyone they come in contact with that the gift card never existed or was applied to someone else's account,how then was it possible for me to receive the partially filled order I couldn't speak directly to that particular supervisor again but I do have these chats and I do have a save voice message from an Amazon rep,whom acknowledged my gift card balance of $102. plus some change As a rule of thumb Amazon when given a refund it's returned in the same method of payment in originally form from which it was originally paid.I paid by gift card.At the time that was the only form of payment available to me.And if you listen to the recording of the Amazon rep, her given instructions of how to look into that account didn't give me access,nor will anyone at Amazon give me access.She not only tell me the balance , but she also clearly stated when this order was placed and how it was paid for.
Customer Answer
Date: 10/28/2022
My phone didn't type out my words correctly.A woman's pair of lounging pants.Amazon has only reach out to me to show any type of concern was on those two instances.once by phone (via) Ms ******** & once by chat with ******** . At best I'm requesting that Amazon give me a voucher with a code that can be used on any account baring my name for what's due to me.I'm asking that items I'm to receive be the correct items without any flaws or damage.I believe that Amazon could have quite possibly mistakenly charged my debit card without realizing or checking to see if there was another method of payment while they awaited for Direct Express to put my account in the active mode again .My belief is that they anxiously became impatient,jump the gun an force the release of payment which in by doing so also stop the transit of the package as a safe guard just in case,Direct Express didn't make corrections in a timely fashion.Because all (5) items should have been on the same order format and deducted from the only accessable funds I had available which was the gift card balance. I'm requesting that those funds be returned to my debit card. These issues are fixable,but Amazon hasn't or may never step up to the platform and take the responsibility.So much time has passed, let's resolve these issues in a reasonable amount of time.including $5(+) some change to complete the refund of the first (woman's long denim jacket)ordered.The refund that was applied to my debit card account according to Derect Express was $39.99 which does not included tax .I'm not concern about the few dollars I earn being a prime customer or at least before these issues many reps made that reference ******* our conversations in the pass over the phone. I don't feel like a prime customer at ************************** is not being attentive enough to this customer.Thank you.If I received my debit card statement for the month of September and after viewing them and find no errors or inconsistency,I will contact Amazon directly and apologize.Because the complaint in reference to my debit card . Because I'm speaking hypothetically.Thank you BBB for all of your efforts, patience.It's been a rough road

Business Response
Date: 11/02/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern related to the gift card balance usage and account login issues.

I've reached out to the appropriate team and received an update stating that there is no email id nor phone number associated with your Amazon account. Hence we are unable to send you reset password link so that you can login to your account.

We cannot add information to an account. In this scenario, the only option will be to create a new Amazon account.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Initial Complaint
Date:10/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As I try to post a question on Amazon account, I get an error saying that Amazon has noticed some unusual activity and have removed reviews and to get more information need to contact an email listed on the error. I post very few reviews and only when I really like the product, hence I am not sure why my account was blocked. I tried contacting Amazon via the email provided in the error message for the community help but have not heard back despite 2 follow-**** My concern is not that I am not able to post any reviews since I hardly post reviews, although I want to start posting multiple reviews to become an influencer, my challenge is that I am not able to ask questions to get more information about the product, if required.
Business Response
Date: 10/23/2022
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am sick to death of your delivery service. One of my primary factors when choosing products from Amazon is the delivery date. It is beyond frustrating when items do not come in time.Sometimes the delivery window will just continued to get pushed back all day long and then the item just doesnt arrive that day.Some days the package will actually show that it is less than 10 stops away. I can see where it is and then suddenly the map disappears.Every time I contact customer service they give me vague non answers and just apologize. Apologies do not fix the issue. I am contacting customer service for resolution. Yet I never get a direct answer. This is extremely frustrating and something needs to improve. Be more realistic with your delivery guidelines, be more strict with your drivers, give your customer service better tools or provide more information in the app. Do something to be better.
Business Response
Date: 10/12/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern related to the delivery issues for your orders.

I'm sorry you've had such a experience. We take reports such as yours very seriously.

I'll take this as a feedback from you and will forward it to the appropriate team for further review on it. We'll make sure that this is not repeated.

I've issued a $20.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************

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