Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,539 total complaints in the last 3 years.
- 21,485 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/12/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 1, 2022, I placed an order for 6 items, one of which was a flan pan. The total of the order was $103.70, $22.25 of which was for the flan pan. On Amazon's website, the pan was clearly pictured with 3 parts: the pan, the lid, and a cooling rack. When I received the item, the cooling rack was missing. I contacted Amazon via their chat and was told they would ship the missing rack. I received another parcel from Amazon a few days later, but instead of including the missing rack, it included just the pan and lid again - which I already had! I initiated a phone call with Amazon and was told I would be refunded within 3 to 5 business days, and would need to ship 1 of the items back within 30 days. I was put on hold, and when the operator came back, she said I would need to return it in 7 days. I said that I did not have a printer, and that 30 days would be no problem, but 7 days might be. She told me to call back for another label if I could not ship it within 7 days, which I said was fine. After the call, I received an e-mail saying that my refund would be issued 7 days after the return is received (significantly longer than what I was told on the phone). I don't know why Amazon thinks they can hold my money for that long when they never even shipped me the whole item. I attempted to leave a negative review for the product, claiming that it was falsely advertised as including a rack. Today (10/12), I received an e-mail saying that since my review was of the seller, not the product, it would not be posted. My review was not of the seller, but of a product that is being falsely advertised. There are other reviews complaining of the same issue, but I feel that Amazon is unwilling to post too many critical reviews. If Amazon wants customer reviews on their site, they should be required to post ALL reviews, including critical ones.Business Response
Date: 10/13/2022
Hello *********************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern about the missing item and the review.
I apologize for the inconvenience that you've experienced in this case.
As you've mentioned that you've received the incorrect item in the replacement, I'll go ahead and initiate the refund for it to the original payment method which was used.
Also, I'll surely take this as a feedback from you regarding the product review and forward it to the appropriate team for further review.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Arun
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made my payment! It posted . Yet they closed my card . I get told I have to reapply for a new card . This is ridiculous! I want my original account fixed !Business Response
Date: 10/13/2022
Hello *************************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and but couldn't find the exact issue on the account.
Could you please elaborate the issue in order to assist further.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Arun
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/13/2022
Complaint: 18201646
I am rejecting this response because:they responded too fast. I just emailed them the issue in great detail. They need this addressed and I need BBB to stay on top of it.
Sincerely,
*************************Customer Answer
Date: 10/18/2022
This should not get closed! See attachment sent to AmazonBusiness Response
Date: 10/27/2022
Hello *************************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
As per the update from the team, there is no visibility or access into your billing issues.
You'll need to reach out directly to the card issuer for more information on the closed card.
Please contact Synchrony Bank's Amazon Store ********************* at ************** or via chat at https://syncbank.com/amazon; click on the Chat for Help logo on the top right corner (24 hours a day, 7 days a week).Regards,
Arun
Amazon.comCustomer Answer
Date: 10/28/2022
Complaint: 18201646
I am rejecting this response because:
I have reached out to synchrony repeatedly.
they tell me to go through Amazon. They need to own it and address the issue instead of switching blame.
Sincerely,
*************************Initial Complaint
Date:10/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Sir or Madam, Amazon deactivated my selling account, stating that I violated its Dropshipping policy and the Seller Code of Conduct. We faced an emergency with our warehouse that led to the violation. I tried to explain it in my Plan of action, but Amazon didnt accept it. Following Amazon policies, every seller has a chance to reactivate their account by providing a precise and strong Plan of action addressing an issue. My Plan of action is strong enough, and I did my best to fix the problem and prevent it in the future. I kindly ask you to review the Plan of action attached and review it again. This business is crucial for my team members, who have the only source of income via this Amazon business, and me.Business Response
Date: 10/13/2022
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We took these actions because the seller was in violation of our Code of Conduct policy and Drop-Shipping policy.
Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 02, 2022. We notified the seller of this decision by email on that day.
The funds in the sellers account were not eligible for transfer until September 30, 2022. The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.
Sincerely,Amazon.com Seller Performance
Initial Complaint
Date:10/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I received the email "Your Amazon.com account has been reinstated". My Amazon account was finally unlocked. I have seller account and now I don't any ** stores to choose.I called my amazon manager and he said that my seller account is locked because I haven't logged in for more than 1 year, so my account may be emptied by Amazon's system.I suspect that my account has been locked for a long time, which has caused my refund rate to be too high. Please ask Amazon to restore my seller data. I need to go in and complain or explain.. Please Amazon team review my account and restore my seller data as soon as possible. thanks Amazon voluntarily emptied my data, violating my privacy rights, and I still have a lot of money and inventory in my account. Please restore my account data.My account is Bes-*******************Business Response
Date: 01/04/2023
Hello,
We understand that you would like to reinstate your account, thank you so much for your patience. We understand how important account restoration is to you, and we are honored to assist you.
The review team has now completed the review, and according to the final results, your account does not currently meet the criteria for resuming sales.
Action had already been informed to you by our team upon investigation.
We have also reviewed there is investigation number for this issue: ***********. We tried to get the content to help you, but the system tells us that we don't have permission to *******. Please find this case number and check your email to see how to proceed next.
We take your questions very seriously and understand your feelings, so we will respond to you after repeated investigation and repeated confirmation. Please be assured that we are also eager to help you as much as possible, but we must also comply with the relevant work processes and requirements.
Customer Answer
Date: 01/05/2023
Complaint: 18201578
I am rejecting this response because:I regret seeing Amazon's inaction again. My account was stolen and locked for a long time. When I resumed my account, I found that my sales site was removed. No one told me what happened? I am a seller and I have the right to visit my sales account. If I can't access my sales background, I can't check my orders and handle my funds, and my payment will always be in Amazon's hands. This is Amazon's shameless behavior to illegally occupy my funds.
If Amazon thinks I am not right, I should enter my account and appeal. Instead of deleting my seller account, this is an illegal occupation and does not appeal to me! This is a very rogue behavior!
Please restore the authority of my seller's account immediately, otherwise I will take legal behavior to safeguard my rights!
My account is **********************
Sincerely,
*************Business Response
Date: 03/27/2023
Hello,
We reviewed this sellers appeal and can not reinstate the seller account at this time. We have already worked on this account and informed the seller.
Thanks,
Amazon.com Seller PerformanceCustomer Answer
Date: 03/27/2023
Complaint: 18201578
I am rejecting this response because:I did nothing, and then I couldn't log into my seller account. Then Amazon told me I couldn't recover! What is this the reason!
Please immediately restore my seller data, which infringes on my money and the right to know! I don't know what my account is in right now!
My Amazon account is for **********************.
Sincerely,
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