Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,662 total complaints in the last 3 years.
22,071 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon buyer account was previously locked which also caused my seller account to be locked. I recently got the buyer account reinstated by verifying payment information. However, upon trying to log into my seller account, I receive this error message: "Not Authorized. We don't have a seller account associated with that email address."The issue I am facing is that I have over CAD $900 in the account that I need to have disbursed to me. The funds would have been sent to me a long time ago, except I need to change bank deposit information since the bank account currently on file has been canceled. I have reached out to amazon Seller Support for months, but my messages have never been acknowledged.
Business Response
Date: 10/13/2022
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
https://sellercentral.amazon.ca/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Regards,
Amazon
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 16th, 2022 I ordered a dress from Amazon's 3rd Party Seller- Waterdress Order # ***-6051533-9615442. The item arrived in a timely manner, but due to fit, we chose to return the dress on 9/22/2022. This dress was originally advertised as eligible for a "FREE RETURN" however, the 3rd party seller refused to provide me with an accurate label. The return had to be sent in by October 12th in order to get the refund. So, I paid out of pocket $11.14 to ship the product back to the address provided by the seller. The FED EX Tracking document shows delivered 9/27/2022. After filing an A to Z Claim once, it was denied stating the seller wanted more information. I then resubmitted all of the attached documentation again to the seller. Now my claim is being evaluated again. Amazon **************** is refusing to help me with the refund until the A to Z claim is processed. Meanwhile, my **** is being charged for $49.99 and interest while Amazon continues to provide poor customer service. I've tried conversing with seller, Amazon **************** and neither has been remotely helpful. Amazon Seller is from ***** and will not cooperate or speed up the return process.
Business Response
Date: 10/13/2022
Hello *****

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I can understand the disappointment caused due to the return and refund of Clothfun Off Shoulder Short Homecoming Dresses for Women with Pockets Simple A Line Satin Prom Dress for Juniors Green 8.

I've checked and see that full refund was issued on $70.84 when your A-Z Guarantee Claim was approved. This refund was issued to your **** Card on October 12, 2022 and will be processed with in next 3-5 business days.

Regarding the return shipping charges; As we're unable to issue refunds directly on orders placed with third party seller, I've added a $11.14 gift card to your Amazon.com account to cover the return shipping charges.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We hope to see you again soon.
Best regards,

**************
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress from Ryanth Bridal, Third Party Seller of Amazon ORDER # ***-0511405-8158640 on August 16th, 2022 for $83.93 On September 9th, 2022, I requested a return through Amazon and the return was approved in the amount of $76.48. Ryanth Bridal provided me the attached return labels and it was returned within the window of October 17th. ************* states they did not receive the return. I have filed 2 A to Z complaints within Amazon's **************** that were rejected due to stating they didn't get the item. ************* states the shipment was not sent to the correct address and refuses to help. After numerous customer service complaints with ********************** directly, they have promised to refund my $83.93. However, after the 3-5 business days they stated the refund would be issued, I still do not have a refund. I've been holding interest on a credit card for nearly 2 months for a dress that was not true to size. At this point, I've even asked for half my money back as previously offered and ****** Bridal will not cooperate. Ryanth Bridal is a ***** based company who is a 3rd party seller within Amazon.
Business Response
Date: 10/28/2022
Hello,

The item from order 113-0511405-8158640 purchased by buyer from the seller on the marketplace should have been returned directly to the seller. However, it was delivered to a different address. A refund for the partial amount ($41.97) was issued to the payment method used to place order 113-0511405-8158640.

Sincerely,
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a purchase I had made (order #***-4684221-6586601), totaling $1,178.79. Amazon received my return on August 29, 2022, however, it has been well over a month and I still have not received my refund. My account has also been closed due to "misuse" and could be causing the issue. However, I have gotten in touch multiple times with an Amazon Account Specialist and all they do is reinstate my account for 72 hours to check the refund request status. This is pretty much useless and does not solve the issue at all. On my account, it is confirmed that they received the item, but again, but no refund has been issued and it has been WELL OVER the specified timeframe for processing a refund.
Business Response
Date: 10/19/2022
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 19th October 2022. This email confirms that the refund has been issued for ******* USD to the original payment method.

Sincerely,
********
Amazon.com
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As part of the Prime Early Access deal on Oct 11, 2022, I subscribed to Amazon Prime - which you had to do to get access to the deals - and then added a few Magic the Gathering products to my cart. When I went to checkout just a few minutes later, the prices of most of the items had gone up in price. In the most significant example, a set box of Innistrad Midnight **** had increased in price from $63 to $94. Other items were just flat out unavailable. It's incredibly scammy to get me to sign up for Amazon's membership to get access to a deal and then blanket the consumer with price increases at checkout that negate the deal entirely. ***** disappointed in that as a business practice. Unless Amazon is willing to honor the $63 price on the box I'll just cancel my Prime membership and shop elsewhere.
Business Response
Date: 10/13/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Prime Early Access deal.

I'm sorry you weren't able to take advantage of the Prime Early Access deal before the promotional discount's timed checkout expired. Prime Early Access Deals promotional discounts are only valid during the displayed time period and expire when the displayed time period ends.

All Prime Early Access deal on Amazon.com are available in limited quantities while supplies last. Although I can't apply the discount since the deal is sold out, I can confirm you're set up to take advantage of future Prime Early Access deals as a member of Amazon Prime.

The deals are available, one per customer, until the promotion period for the deal ends or all deals are claimed. Prime Early Access Deals are time-sensitive and are only for a short time or until all of the savings offers are claimed.

When other customers hold all the promotional discounts for a Lightning Deal, you'll see a Join waitlist button and the status bar shows that 100% of the promotional discounts are held in other customer carts or have been used to purchase the deal.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 10/13/2022

Complaint: 18197241

I am rejecting this response because:
First, the response does not address the core of my complaint, which is the bait and switch tactic by trying to get me to subscribe to Prime and then upcharge for the products I subscribed to get. Second, the response does not even understand how the Amazon system works I guess, because according to their description adding the items to my cart should have reserved them for me to buy. It didn't. They just showed up at the more expensive price.
In any event, Amazon did later offer a deal on the box at $69 that I was able to get, so pretty close to the original deal of $63. A $6 Amazon credit for the difference will resolve the complaint.

Sincerely,

*******************************
Business Response
Date: 10/20/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Prime Early Access deal.

We're sorry for any misunderstanding. Item should be added to the cart and purchased in order to avail the deal price. Adding the items to your cart does not reserve the deal price.

However as an one time exception for you I've issued a $6.00 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item among several items over the span of some years with this online company but the most recent item that prompted me to file this complaint regarding terrible customer service and product delivery issues was when I placed an order as a Prime member, which means that the item and order should arrive in 1 days' time for a half-top cover for my vehicle. This order was placed by me on October 1, 2022, Order # ***-854865-4214634 and I paid $21.08 for the item. I received an email telling me that my product should arrive to me on October 3, 2022, shipping to my address of ************************************************************************, only to get their and no item found. I began calling to Amazon immediately on October 4, 2022, and I spoke with representative ****** inquiring about where my item is and why is this problem keep happening when I order with Amazon. Amazon has a bad reputation for giving its customers the run-around and not following through with their promises, ever! Here is what has been happening in my case as it pertains to this product item: Delivery of damaged/defective products /delay; None delivery of products; Delivery of unoriginal products Delay in initiating refund/return against refundable items. Some of the most common complaints I have against this company is Unresponsive customer support and account verification issues despite giving all the appropriate documentation. Why does it sometimes seem like prices keep going up and the level of customer service keeps going down? In this economy I want to make sure that every dime I spend is warranted. I want my monies back for this item. Besides Amazon is set up in the way coming from a consumer's standpoint that there is no easy way to get in touch with a customer service representative, and the representatives arent very helpful in resolving customer issues. ********************** doesn't offer a convenient way for customers to give feedback or complaints about its products.
Business Response
Date: 10/25/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you regarding your order #***-8548658-4214634.

I've forwarded your feedback to our concerned department for consideration. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

We have issued refund of $21.08 to your gift card balance on Monday, October 10, 2022.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-8548658-4214634

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had returned an item over a week ago and was told that by 10/10/2022 I should receive my refund and Amazon still is not processed a refund at all I have emails as proof
Business Response
Date: 10/13/2022
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Power Stop KOE2387.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that the refund of $204.57 was issued to your original payment method on Wednesday, October 12, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dresser on Amazon and it says it was delivered October 7, 2022.Which it was not. I confirmed with my apt building security and mail room that nothing was delivered. Large items have to go through security to deliver to my apt. I called Amazon on the 7th and told them the item was not delivered and was told it was a third party seller and I needed to reach out to them first and then after 48 hours they could help process a refund. I reached out to the seller and was told I could process a refund after 48 hours. Which did not happen I reached out to AMAZON again after 48 hours and they said I needed to wait 2 more days to help with my refund.So I did. Just got off the phone with Amazon and they said they couldnt help me. Great.
Business Response
Date: 10/13/2022
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Dresser.

I apologize for the inconvenience that you've experienced in this case.

Upon checking I see that A to Z Guarantee Claims has been granted and refund of $362.03 has been issued to your original payment method on Wednesday, October 12, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an amazon Kindle for my elderly mother. The kindle has never left the house. I also purchased the two-year protection program which literally expired 2 months ago. The kindle paperwhite will not turn on and after being on the phone with Amazon for hours (disconnected several times and I had to call back and restart the entire process), there is "nothing they could do for me." To get me off the phone the guy offered to trade in the old device and gave me an extra 10% discount, but there is a standard 20% discount with any trade-in so it was a bogus resolution. Also, the trade-in value is a joke at only $5! I am very disappointed with Amazon regarding this purchase. I know my overall spend with them is probably just a drop in the bucket, but they really don't care about their customers which is a shame. If I had the option to get the replacement anywhere else I would have. I will not be renewing my prime membership this year that's for sure!
Business Response
Date: 10/25/2022
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Kindle Paperwhite.

Since the order was placed two years ago, We are unable to provide a replacement for this.

Unfortunately we can't do more than what has already been offered, however as a gesture of goodwill I applied a $20 promotional certificate to your account.

This amount will automatically apply the next time you order an item shipped and sold by Amazon.com. You won't need a claim code. For more information about using your promotional certificate visit: http://www.amazon.com/help/promotionalcertificate

Thanks for choosing Amazon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item, Backpack Trolley Wheeled Cart, on Amazon.com on 9/26 and looking at my bank account noticed it posted on the 9/28. Days later looking at my bank account again, noticed a second charge for the same amount from Amazon on 9/29. I contacted Amazon about it and they informed me that once the item was delivered it would be corrected and the second charge refunded.The item was delivered on 10/2, I contacted Amazon on 10/3 to ask if they had initiated the refund and the person I chatted with said they saw the two charges and explained that it would be taken care of within 7 days. I ended up returning the item and received the refund on 10/5, however, no refund for the second charge. Today, 10/11, contacted Amazon again to ask about refunding me for the second charge and they informed I had already been refunded for the item, I explained to them that I was charged twice for the same item and they insist that they did not and that I was already issued a refund for returning the item.I explained that my bank shows two charges from Amazon.com for the same amount and I can see the money was deducted from my balance so it's not a mistake. They insist they did not charge me so I am seeking to have the amount of $43.29 refunded to my account.I check my bank account weekly and can only imagine if I had not done so, they would get away with charging double for some items. I am uploading screenshot of the two charges that posted on my account and the refund for returning the item, only one refund has been received so far.
Business Response
Date: 10/12/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with charge for your Amazon order.

I verified we only charged you once for your order. You may be seeing the card authorization in addition to the charge. The authorization should be removed from your statement soon; it might take around **** business days for the charge to reflect back.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/12/2022

Complaint: 18196619

I am rejecting this response because: The response they provided is the same response they gave me on Monday 10/03/22, it's been 8 business days from that date and amount charged has yet to be removed from my account and the money credited back. I've had to open a charge dispute with my bank since Amazon refuses to release the charge so it can be credited back. My bank acknowledged that both were charges made by Amazon and hopefully they can get them to release the charge or Amazon will have taken money from me without my authorization.

Sincerely,

*************************

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