Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,651 total complaints in the last 3 years.
22,070 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: October 10th Money: I bought an apple watch series 7 (Order #***-0352818-3747409) by using my recent purchased amazon gift cards Problem: Amazon closed my account and cancelled my order without a refund. Now I cannot log into my account and I cannot get the apple watch or my money back.Amazon Account number (email address): ******************* Appeal: I want my Amazon account to be reactivated and received my purchased item.
Business Response
Date: 10/19/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18198448

I am rejecting this response because:Amazon did not send me my purchased item, at the same time it did not return my money back. I paid this item by my own money but Amazon closed my account and never send me the Apple Watch. (No money back also)

Sincerely,

*******************
Business Response
Date: 11/01/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 11/14/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up a wedding registry with Amazon. At the end, if you meet the criteria for # of sales, you get a promised completion discount code. On my account, as I am now a Prime member, it says I can get 20% off a one-time order for Amazon-sold and shipped items up to $1,500 **** $300 discount). However, the discount code didn't work and Amazon said it is a glitch and I should only get 10% because I wasn't a paid prime member at the time of my wedding. I think Amazon should honor this discount (which is still listed in my account because I AM a paid prime member now). I meet all the criteria, it's outlined in my account, there doesn't seem to be any legit reason for them to not honor the code. They are a billion dollar company and we are talking about the difference of $150 (if I were to even max out the code). Weddings are expensive and my registry gave them funds that would have otherwise been given to another store had I not chosen Amazon.
Business Response
Date: 10/27/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about wedding registry completion discount percentage.

Eligible Non-Prime customers that have received $500 or more in purchases from their Amazon Wedding Registry, receive a one-time 10% discount on a single order up to $1000 that can be used after customer's wedding (maximum discount of up to $100 USD).

Eligible Amazon Prime members that have received $500 or more in purchases from their Amazon Wedding Registry, receive a one-time 20% discount on a single order up to $1500 that can be used after the members wedding (maximum discount of up to $300 USD). This offer excludes trial and Household members.

The discount eligibility is automatically calculated by the system. The completion discount code email was sent on September 26, 2022 and your paid Prime Membership started on October 10, 2022 which makes your account eligible for only 10% completion discount.

You can find more details and terms and conditions here:

https://www.amazon.com/wedding/mp/completion-discount?ref_=hit_wr_mp_cmpd

Hence, I can confirm that discount you have received is correct. We're unable to offer any further discount regarding this matter. I'm sorry about any disappointment this may have caused .

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called amazon to get some information on an Ipad and the person send me the Ipad without my consent. I immediately returned it and have a proof of delivery. The tracking number was 128FX5817252189 and it was delivered on Sept. 21, 2022 at 1:00 p.m. They still have not refunded my money. I tried to resolved this myself to no avail. I hope you can help me.
Business Response
Date: 10/23/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the return of an Amazon order.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-0923227-8477057, I RETURNED THE ***** BUT STILL NOT REFUNDED, *** PICKED UP THE PACKAGE AND TOLD ME IT WILL REFUNDED SOON, ITS MORE THAN 2 MONTHS PASSED, STILL WAITING FOR THE REFUND.EVEN I AM NOT ABLE TO ACCESS MY ACCOUNT
Business Response
Date: 11/10/2022
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10 November, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a telephone through Amazon and I was attempting to buy a case for it four times not once not twice but four times I have been sent the wrong case and they keep telling me to send it back and they'll refund my money I'm not going to keep wasting my gas it cost me $5 every time I want to run up to the box to return something that they have messed up and they're telling me that I have to return it and keep returning this s*** and it's not my fault they're sending the wrong product completely in this last product was not only the wrong product but it was used because it was opened probably from the last poor soul that tried to purchase a case through them I just want my money back that's all and I'm done with them I am completely done with them.And I want the money on my credit card not on the gift card because I'm not buying anything else from them I am just completely done with them there's no more business for me and I'm taking anybody that'll listen with me
Business Response
Date: 10/13/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

When you have issues with the order, you are welcome to return the items back to us. We do take care of the issues and work on them on case to case basis.

Incorrect items shipped do reflect on the reputation of the sellers. We encourage you to submit your valuable feedback on the product and sellers whenever you wish to share the feedback.

I would request you to please return the item back to us for a full refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Prime Shipping, the fact that they have items listed and guarantee shipping all over the website. And have several instances where they have not satisfied their claims. I spent $40 for an item and waited a week for it. Their excuse is that it wasnt available at a nearer location. But they didnt update my delivery information until I reached out to them. And asking me to wait in total two weeks for an item that was guaranteed in 4 days. This is the second time in less than 30 days. I feel they should be made to change the language used to describe their services.
Business Response
Date: 10/28/2022
Hello *********************,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointment caused due to the shipping of your order for Drive Medical ***** Non Tilt Top Overbed Table, Silver Vein.

Firstly, I would like to inform that we calculate delivery estimates by adding the transit time to the estimated shipping date. An order placed Prime Two Day Shipping is expected to be delivered with in 2 business days after it is shipped out. Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment. The shipping method time starts when the item ships. For example, it takes up to two business days after an item ships to reach you with Two-Day Shipping.

In this case, the delivery estimate of Saturday, October 8, 2022 - Tuesday, October 11, 2022 when you placed the order is the best we could provide at that time. Unfortunately due to unforeseen reasons the shipping of the order was delayed. I'm sorry, you haven't received updated delivery until October 11, 2022. This doesn't happen usually.

For the disappointing experience with this order, I've added a $25.00 gift card to your account. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PURCHASED A Frigidaire EFIC237 Countertop Crunchy Chewable Nugget Ice Maker, 44lbs per day, Auto Self Cleaning, Black Stainless. WHEN IT ARRIVED I PULLED IT OUT OF THE *** AND RECEIVED A DAMAGED PRODUCT AND NOT WHAT I ORDERED. I IMMEDIATELY TRIED TO CONTACT CUSTOMER SERVICE AND NOTHING. I WAS TOLD TO FOLLOW THE PROMPTS TO SEND IT BACK AND THEY WOULD SEND ME THE CORRECT ****. A REFUND WAS ISSUED AND NO PROMBLEMS, STILL WAITING FOR THE CORRECT ****.AFTER A MONTH WENT BY I WAS CONTACTED BY EMAIL THAT THEY WERE GOING TO CHARGE ME FOR THE **** AND NOT SEND ME THE PURCHASE UNTIL I SENT THE CORRECT MACHINE BACK.I HAVE SPOKE TO AMAZON IN **************** AND THEY TOLD ME TO CONTACT BBB FOR RESULTS.
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the "Frigidaire EFIC237 Countertop Crunchy Chewable Nugget Ice Maker..." order.

I've checked on it and I can see the team have investigated this issue and we found that an incorrect item was received at our return center. The team requires the correct item to be returned and we have requested the same over email.

I request you to please send the correct item to us, once it is received, it will be processed and you will be notified. If the correct item is not returned, we might have to re-charge your card. We are unable to share any further insight on this matter.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18197916

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORDERED SEVERAL ****S I RECIEVED THE *** INSIDE THE *** WAS 3 ***** FOR MY LITTLE YORKIE DOG AND A ***** LIGHTER FOR MYSELF INSIDE THE THE *** WAS OBLY THE ***** THE OTHER **** WAS MISSING. I BEEN A LONG TIME AMAZON CUSTOMER AND SPENT OVER ***** EVERY YEAR FOR SEVERAL YEARS AND NEVER HAD A PROBLEM LIKE THIS. I CALLED SEVERAL TIMES ALREADY FOR WEEKS AND GET TRANSFERED TO OTHER **** ABOUT FILLING OUT INCIDENT REPORT. I DID EXACTLY WHAT THEY WANTED AND ANOTHER WEEK GOES BY AN NO REFUND I WILL NEVER SHOP AGAIN AT AMAZON FOR HORRIBLE CUSTOMER SERVICE STILL WAITING FOR MY ***** REFUND AND WEEKS GO BY AND NO ANSWER AND WHEN I CALL I GET THE RUN AROUND. PLEASE HELP I WONDER HOW MANY OTHER PEOPLE ARE DEALLING WITH THIS NONSENSE. AS YOU SEE THAT PICTURE I SENT THE **** IS **** LAST 4 NUMBER IS THE ***** LIGHTER THAT I SHOULD HAD GIVEN THE REFUND A WHILE AGO AND EVERY TIME I CALL NOBODY WANT TO HELP ME PLEASE HELP ME
Business Response
Date: 10/13/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the item. You will receive an email once the refund is complete. The refund will be seen in the original payment method within 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item I ordered was canceled and the rlrhird part seller shipped it anyway. Amazon will not refund me the money. The shipper sent me a mailing lable,without postage, it's going back to ***** and the **** wants $18.00 to send it back. Amazon will not help
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the return of the seller fulfilled order. I'm sorry for the inconvenience caused.

I've checked on it and I can see the cancellation request was submitted on the order however the order was far down the shipping stage and could not be canceled resulting in shipment of the items.

If you have already received the items, I request you to please return the order and share the return receipt with us, we'll help you get a refund for the return shipping charges along with the refund on the order. If you haven't receive it yet, I request you to please refuse the delivery when carrier arrives at your address so that it will be automatically returned to the seller for a refund.

I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A complete lack of care regarding customer satisfaction and resolution! For over 2 years I have been attempting to get a bit of technical assistance (first email was sent in March of 2020). All I want to do is write a review of the products I purchased from Amazon. I have called and emailed repeatedly and I have not been able to get any resolution. Last week I spoke to a 'supervisor' by the name of ****, she promised me a callback and I never got it. I am on hold right now with the same department talking to another 'supervisor' who tells me that all she can do is escalated this issue and someone will get back to me. How is it that it takes more than 2 years to fix such a simple issue? I'd be happy with a call or an email telling me that they are working on the issue.
Business Response
Date: 10/13/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked your request about the reviews and I'm sorry for the inconvenience caused.

I can see that our team removed your review because we have noticed some unusual reviewing activity on your account. We place limits on it to preserve trust in customer reviews.

To learn more about this policy, go to Community Guidelines:
http://www.amazon.com/review-guidelines

For any product/item, once we remove a review that does not comply with our guidelines, the reviewer may not submit any new reviews on the same product hence you will not be able to add a new review on it again.

We are unable to reverse this decision or share any additional insight on this matter. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18197562

I am rejecting this response because: this all started with a message stating: "We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]." This message popped up the VERY FIRST time attempted to write a review. Since that time in 2020 I have asked for the reason behind this decision and all I have gotten is the exact same message. I am still waiting for the reason. What did I do to earn this exclusion from writing reviews? After 2 years of no resolution, I submitted this complaint via the BBB website. Almost immediately I got a response from Amazon and it still says the exact same thing and no explanation as to why this happened. I want an explanation and the ability to write reviews.

Sincerely,

*********************

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