Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,738 total complaints in the last 3 years.
22,166 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the whole month of May, fraudulent charges were being made on my account. I didn't notice until the statement came, for which I immediety called my credit card company to dispute. Eventually, the credit card favored with me. The charges equaling over five thousand dollars are for ridiculous items like apple ipads, smart watches, and drones. Items I have never purchased before, and are very unlikely to buy. I called several times, only to be told I will get an email, and the email would say the same thing, and then I'd call and round and round we would go. After not receiving a response, I recently called again. This time the representative told me she talked to the "account specialist" who said "no, these were your purchases". I don't get to speak to them, I am just told I owe $5,000 or else my account is irretrievable. Unfortunately, this means I can't use any of the home products with amazon connection that I've purchased like me echo dot. I also solely rely on income through twich.tv. Because my account is now on hold, and can no longer be linked to twitch, that too is effecting me. The biggest complaint I have is how many times I have called. These should all be on their log. Would I go through all that trouble if I HAD made those purchases? Its outrageous!
Business Response
Date: 10/22/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized purchases and account access. I'm sorry for the inconvenience caused.

I've reported the issue to our team and I see they have reinstated the account. You should be able to login to it now. Once logged in, it may prompt you to change your password (if not already changed) and everything should work normal. The unauthorized orders were removed.

I request you to please try and login now, if you get any issues, please let us know, we'll be happy to help you.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/23/2022

Better Business Bureau:

Even though the issue was resolved, It took several calls, several emails, and finally, I didn't get any kind of movement until I filed this complaint. There seems to be a breakdown somewhere in the system.

Sincerely,

**** Click
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a dog crate, I have prime so shipping should have been 2 days. I was notified it would arrive today I called to get an update and I spoke with a gentleman I asked him to cancel my prime account because they didnt abide by the shipping I was promised. The gentleman cancelled my order without my knowledge and now my item isnt shipping at all. I am livid as this was a dog crate for my service animal. I ordered my product on the 1st of october, shipping should have been only 2 days. Now I have an unauthorized cancellation as well as no dog crate coming. I want this correcting immediately as I am a disabled veteran I cannot purchase a new one now until November because they stiffed me. This dog crate is for my husbands service animal, he has strokes. I needed this crate and not only did they just cancel my order without notifying me I have to wait an entire other month to order it because they cancelled it without speaking to me. I never gave them authorization to cancel my order, I was hung up on by multiple employees, and when I asked the woman I called back for the mans name who hung up on me and cancelled my order she said she cant give it to me because she cannot pronounce it. This is digusting and unprofessional when I spend tons of money with this company. I will be taking my business elsewhere moving forward. I have cancelled all my memberships. However, I want FREE shipping on my order that had free shipping to begin with but they cancelled my order without authorization.
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. This is definitely not what we expected to have happened. I've forwarded your feedback to the concern team to avoid it happening again.

I understand you needed the dog crate however as its already canceled, while we do not have the option to reinstate the order, I request you to please place a new one, please wait until it is shipped, once done if you are charged for shipping, please reply to this email, I'll help you get a refund for the shipping charges.

I appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 5th i placed an order for thermal printer labels that were on one day prime, meaning they would be here on 6th!! (i pay handsome fee for prime and that is the purpose of paying the price extra for prime service/to get items next day or in 2 days) ITEM was supposed to be here 6th. Everyday the date changed, today, still no sheets, Amazon will not refund my money because of some internal mess about being available to cancel etc. I have tried LITERALLY for 3 days and spending hours and hours calling customer service/chatting etc. and no refund. It is not my problem they were not shipped, and not my problem that Amazon has some sort of issue or glitch with their system, I was treated like no one cared, like no one gave a c*** if I was refunded or not. I called corporate, got switched right back to the clueless ones who made me call Corporate to begin with. Corporate did not listen to me either. Total of my order was about ***** but it IS NOT THE POINT what the coast was, the treatment I got and the disregard they showed me was appalling!!!!!!! They are seeing the item is not being shipped and has not been shipped, i explained I ordered them elsewhere no longer in need of them, they cancelled them but guess what I was told it would still take 48 hours to hear back WHEN I WILL GET MY MONEY BACK. Even though Amazon has all the information and proof (of sorts) that I will did not, will not be, and cancelling the order themselves, I AM STILL GOING TO HAVE TO WAIT 2 DAYS TO SEE WHEN I WILL GET MY REFUND AND THEN WAIT ON THEM TO DO THE REFUND ANT THAT USUALLY TAKES 7 TO 10 DAYS TOO. All this when in reality, they should have given me back my money on October 6th, when they failed to deliver my labels! This type of business behavior is just NOT ACCEPTABLE!!!!!! I FEEL THAT AMAZON SHOULD GIVE ME A HUGE COMPENSATION FOR TREATING ME THIS WAY AND NOT REFUNDING ME WHEN THIS ALL GOES SO AGAINST GOOD BUSINESS PRACTICES AND ETHICAL AND MORAL BEHAVIOR.
Business Response
Date: 10/15/2022
Hello ***,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on your delayed delivery and have reviewed the matter in detail. We will not be able to issue a refund on the order or for Prime in this matter.

The payment on the order referred to, Order ID: *******************, was declined when it was placed on 10/05/2022 and was only approved on 10/07/2022 causing the delay on the order.

We're unable to determine why your bank declined our attempt to charge your card. A charge can fail for many reasons, here are some things to check:
- Have you entered the credit card number correctly, without any transposed digits?
- Have you entered the correct expiration date? Has the date expired?
- Have you entered the billing address and phone number that match those associated with your credit card?
- Have you exceeded your credit limit?
- Has your credit card recently been reissued with a different credit card number and/or expiration date?

You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases. If the card has been updated, we'll need that information.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 17, 2022 I ordered two fish finders manufactured by Lowrance, model Elite-9 Ti2. Not until after I placed the order was I informed that the units were not available and they would notify me by email when they were ready to be shipped. Several weeks passed without an update on their status. I began calling their customer service and was given the same answer that they did not know when the units would be available. After the third or fourth call and getting the same response, I asked to speak to a supervisor and obtained a commitment that they estimated the units would be shipped the first week of October. I received one of the two units on October 1, 2022; the second unit's shipping date is unknown. I gave them until this week the second week in October and called back. They still do not know when the item will be available.Amazon is still advertising the units at a higher price; one of the recommendations that they made during the ***** round of calls was for me to cancel the orders and reorder (at the higher price).
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the "Elite-9 Ti2-9-inch Fish Finder Active Imaging 3-in-1Transducer...." item.

I've checked on it and I can see the item is still unavailable in stock and our team is trying to get the inventories soon to ship all the pending orders for this item. I understand this is inconvenient to wait for this long and I'm sorry for that.

Please be assured, once the inventories are available, it will be shipped to your address and you will be notified via email with the tracking and estimated delivery date. Currently on the website, this item is available through a third party seller hence it could not be shipped. The one you have ordered is sold and fulfilled by Amazon and we are working to get the stocks for the delivery soon.

I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. With that being said they should not have advertised the item for sale when it was not in stock. I am thinking it was intentional as they later asked me to cancel the order and reorder (when the price had gone up.)

Sincerely,

*********************
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase (3) sets of gift cards at $100 a piece. They were running behind on delivery so I cancelled them. I received a message I would receive a refund! I never received the item or refund so after several weeks I reached out. I contacted customer service on 5 occasions each time them telling me I would receive a refund in the form of a gift card. However, it never arrived! Order: 112-2729001-5179407.
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your request regarding the gift card order. I'm sorry for the inconvenience caused.

I've issued a full refund on your account for those ********* gift cards as "Amazon Gift card balance" on your account. This will be available on your account in next 2-4 hrs. You will receive an email once the refund is completed. I appreciate your time and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report the inhibition of my fundamental right to conduct business by Amazon. This needs to stop, and I am seeking help from third parties to help me get justice.For my verification on the ** marketplace, Amazon required my passport and credit card statement. The credit card raised questions.First, I sent a credit card statement from Payoneer because that was my company Aclicor LLCs credit card. Amazon rejected it. Later, when I read their policy, I understood that Amazon doesnt accept statements from financial service providers or online digital banks. So, I cannot send the business Payoneer credit card statement for verification.Next, I changed the credit card to the one that was issued to my name as the owner and primary contact of the company. I sent a credit card statement for this card. I thought that it would work because, in the US, single-member LLCs are considered sole proprietorships for tax purposes. However, Amazon rejected it as well because the address in it was my residence address, not the companys.So, I have submitted everything I can by now. Neither of the credit cards is acceptable for Amazon, even though they are authentic. My previous submissions show that Amazon charged my Payoneer card $40. And from my personal card, I paid for my companys utilities. This means they both are valid, working properly, and used for my business.In Seller ********** could see the link that said I could create a case with Seller Support to discuss if I dont have the needed documents. I tried to do that, but all I received was an automatic response saying that I chose an incorrect path to appeal.I have all the needed documents, they are all valid and authentic. However, Amazon rejects them every time. This is a violation because I was deprived of the right to conduct business without any valid reason.I ask you to conduct an investigation and either accept the documents I have already submitted or accept a utility bill as proof of address.
Business Response
Date: 10/12/2022
Hello ACLICOR STORE,

Your submission has been reviewed and your account has been reactivated.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App: https://itunes.apple.com/gb/app/amazon-seller/***********
-- Android App: https://play.google.com/store/apps/details?id=*************************************.android&hl=en_GB
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My business account with the email ************************ was recently demoted to personal. Amazon did not issue any type of warning nor a detailed explaination of why they made this decision.My business adhere to all rules and TOS or will initiate a plan of action to fix any issues that Amazon might have with the account. Please reverse this decision and reinstate my business account.
Business Response
Date: 10/21/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the business account.

Upon checking, we found this account was removed from Amazon Business because it was closely related with other accounts that were removed in violation of Section 14 of the Amazon Business Feature Terms and Conditions. This action cannot be undone for this account, and we cannot restore previously removed accounts.

For more details about the Amazon Business Accounts Terms & Conditions, visit this page:
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=G5P4WEC4RW345KS3&qid=1643386410921&sr=1-6

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************* the owner of the ***** ******* Sales store which was deactivated on June 26, 2022. This document is written in order to request the release of my withheld funds.My store has already completed the 90 days established to be able to have the reimbursement of my funds since Amazon considers that I should no longer sell on its platform, I make the formal request for the release of my funds.I have uploaded the information to Amazon and have not gotten a concise response so I need the release of my funds.Gross ***** ************** ************* ******************************************************************* ***********************************************
Business Response
Date: 10/21/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase with Amazon on June 25 in the amount of $577. I returned the entire order but only received a partial refund of $360. I contacted customer service and was told they have not received the full return and to give it 30 days. Its now October and I still have not received my refund. I also placed several other orders afterwards and returned them due to size. I also received a partial refund for those items as well and was told they were damaged which isnt true. I then started recording every item I purchased and returned to Amazon and was still given a partial refund because the items were damaged out. In my video you can see where I didnt even open the item. I purposely purchased it just to prove that Amazon is committing fraud with their customers. I have videos to prove it. I am requesting full refund if all my items I returned and investigation on their customer service department. This is fraud !
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18191742

The email address associated with my amazon account is *********************** One of the order numbers is 111-9241166-9369061. I will provide the other order numbers once I speak to a representative from amazon customer service.

Sincerely,

*********************
Business Response
Date: 10/26/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-9241166-9369061. We apologize that you haven't yet received a refund for the item(s) you returned from your order. We're happy to assist you further, in order to continue, we need some basic information to get started.

Please reply to this the email with your responses to the following questions in English or Spanish. You have to reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be completed before this date: October 28, 2022. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

Please reply with the following completed template to include both the questions and your associated answers:

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? **** pickup, *** drop off, mailed with ***** or ************* *************** Hemes, Royal Mail, etc.):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my things off Amazon for my business and never received my items and I just lost everything during the hurricane so Im starting over I dont have money to waste when Im trying to support me and my daughter
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

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