Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,729 total complaints in the last 3 years.
22,109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order and item on October 7th it was supposed to be delivered On Oct 8th but the driver left it in the hallway of an apartment building I been calling since the 8th and spoke to at least 20 different people and I keep getting the run around nobody is willing to help me so i basically got no products and lost my money because Amazon customer care team is refusing to help me
Business Response
Date: 10/14/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund for the order. You will see the refund in 5 business days.

You will receive an email as soon as the refund processing is complete from our end.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking to trade in an existing echo show. I did the trade in on the website, where I instantly got a $20 credit and 25% off a new echo product. I went to buy a new echo and it did show the 25% off and the $20 credit being applied, great. What I preferred to do was to pay with an installment, but when I chose that option the $20 credit was not applied anymore, only the 25% off, so the monthly payment was higher as I didn't receive the $20 credit factored into the monthly installment payment. I went on customer service chat, was transferred around to 6 representatives who provided zero help to what I thought would be a yes or no answer as to if I could even do it or not, I finally asked for a supervisor because I was sick of getting transferred with no resolution who told me the $20 credit would get applied after the original device was receive back to amazon. Wrong, I literally was looking at the $20 credit already applied and ready to go, so the person, a supervisor, didn't take the time to read the previous correspondence. I even emailed them screenshots of each scenario, uploaded here. I spent an hour explaining and re-explaining my issue with no resolution and finally disconnected. I want an explanation as to why I could utilize the $20 credit without the installment payments, but not with the installment payments, and compensated for my HOUR of time wasted. Very dissatisfied with Amazon currently.
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the gift card balance usage when placing the order with installment option. I'm sorry for the inconvenience caused.

Currently gift card balance can not be used in combination with installment payment option. It will either allow you to pay in full with gift card balance or pay in installment without gift card. I understand this is the information that you were looking for and that should have been shared but did not happen. I apologize for that. I've forwarded the feedback to my team for necessary action on this matter to avoid it in future.

To compensate for this hassle, I've added $10 credit on your account. This will be automatically applied on your next order for the item sold and shipped by Amazon. You will see them at checkout when placing an eligible order.

For more information about promotional credits, including the terms and conditions of use go to:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, this is in regards to Order #***-9409440-2733028. This order was shipped via *** and the tracking number is 1Z81RF024273711244. I have tried to get my package from *** but they have been unable to find it. I was supposed to get a call from *** when they ************, tracking shows it is being sent back to Amazon. I tried calling Amazon for help but they have not been helpful :( I just want a refund for my order now since it won't come in time for my vacation. I don't want to do a charge back so please help me.
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the undelivered order. I'm sorry for the inconvenience caused.

I can see the *** carrier held the package with them until Oct 11 and confirmed to us that it was awaiting a pickup from their location however as per the latest update on Oct 12, they are now returning it back to the seller. Currently the package is in transits.

I request you to please wait until it is delivered back to the seller or Amazon ****** center. Once it is received, a refund will be issued on your account and you will be notified via email with the refund details. *** normally returns the orders within 5-7 days and soon after we get it, a refund will be issued.

I request you to please contact *** for any further updates on this tracking or you may wait for the above timeline for the refund to be issued. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18206575

I am rejecting this response because they did not help at all. Told me to contact UPS.

Instead I will contact my bank now.

Sincerely,

******************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com has blocked me from writing reviews of purchased items with no explanation given other than unusual activity. I emailed them for clarification and received no answer.
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the restrictions on reviews.

Upon checking, I do not see any restrictions on your account and there are no emails sent about "unauthorized" activity on your account in the past 6-7 months. If these restrictions are applied on any other account, I request you to please share the registered email id of that account to get this checked and help you further.

I'd also request you to please share the date of the latest email you have received from us regarding the reviews restrictions.

Looking forward to get the details to help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18206556

I am rejecting this response because: I still cant write reviews. I never claimed that Amazon sent emails to me. In my original complaint I explained that when I try to write a review I get a pop up message that says ** prohibited from writing reviews due to unusual reviewing activity.

Sincerely,

*****************
Business Response
Date: 10/21/2022
Hello,

This is a follow up email on the reviews issue.

As I escalated this to our team, they have restored the access on the account and you should be able to write the reviews. Confirmation email sent on Saturday, October 15, 2022 at 10:58 PM (PDT).

If you still get any issues, please get back to us by replying to [email protected]

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family purchased 6 Alfoia air purifiers over the course of 3 months. Two of these were refunded due to being defective, however, we still have 4 more. Recently Amazon stopped shipping the air purifiers to buyers in Ca and now has a warning on their website: This product does not meet ********** air cleaner regulation requirements, and cannot be shipped to **********. Of course we were very alarmed at this and requested a return exception as these do not comply with our States regulations. I was told that due to the thirty day return policy that they cannot be returned, even though it was Amazon who illegally shipped this to me in the first place. We have reached out to the seller for a refund, however, our concerns have been ignored. The only information about this company is found on the Amazon website and does not include an email or telephone number. We would like Amazon to take back these illegal and harmful air purifiers and refund our money as we believe that they are now causing us additional health issues as well. For reference the last 4 of the six order numbers are: ****, ****, ****, ****, ****, and ****. Keep in mind that we have received a refund for two of the purifiers listed.
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the Air Purifiers order.

I've reported the issue to our team and have initiated return for all the remaining 4 orders for that item for a refund. Return instructions sent on your registered email id. Please return those 4 orders with their respective labels within 7 days from today (10/14/2022) so that once the items are received, a refund will be issued.

If you get any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18206531

I am rejecting this response because it would appear that Amazon is charging me a restocking fee to return the air purifiers that were illegally sold to me, per their own website rules. I feel that it is only fair that I receive a pre paid shipping for each air purifier and that I receive a full refund, not a refund where a restocking fee is required. I am requesting that Amazon give me the full refund thats I deserve and pay for the shipping fee as well. Amazon needs to come clean as this wasnt as fair as they tried to make it out to be. I would love to receive a response and actual assistance with this matter.

Sincerely,

*************************
Business Response
Date: 10/21/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the restocking fee.

Since the return window has expired for these items, it does not allow us to remove the fee however I'm willing to help you get a full refund on this order. To get this fulfilled, I request you to please return the order, once it is received, processed and refunded please get back to us by replying this email, I'll help you get a refund for the restocking fees applied on your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/14/22, I placed an order for some shoes and some other items at Amazon. I returned the shoes and Amazon gave me a $27.04 refund and applied it to my gift card balance. So I had a $27.04 gift card balance. On 9/22/2022, I placed an order on Amazon for 3 items. I paid with the order using my Amazon gift card balance of $27.04 and paid the balance using my credit card. $25.98 of my gift card balance was applied to my Canon ink order and $1.06 of my gift card was applied to the shoe order that was cancelled. Two of the items I never received and I cancelled the the shoe order. The details for the cancelled shoe order do not show up in my account. I did not receive any of the items from Amazon. Amazon credited my credit card back for the credit card charge but they will not refund me my $27.04 that I used from my Amazon gift card balance to pay for the order. I have called numerous times and the response I get from Amazon is that the funds have been returned to my gift card but they haven't. My gift card balance is $0. This is what it says on my account. Your Gift Card Balance: $0.00
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the gift card balance and I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/15/2022

Complaint: 18206424

I am rejecting this response because:
This is not a solution to the problem. They are only asking for my email account associated with my Amazon account so they can research this. I have sent them my email address associated with my Amazon account.
Sincerely,

*********************
Business Response
Date: 10/22/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have received your registered email details and as we communicated on Monday, October 17, 2022 at 6:28 PM (PDT), the issue was resolved as I was able to add that missing gift card balance on your account.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-7781312-7113066 I never received the refund associated with this order, online CSR claim this was refunded via gift card. However I requested the refund via original payment method.I need refund to my original payment method, I can not take gift card as a refund nor I have requested.See below poor customer service provided by your CSR.
Customer Answer
Date: 10/31/2022
****************
Business Response
Date: 11/03/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued instantly to your Gift Card.

Saturday, September 3, 2022 : $53.92

We are unable to change the refund in this case as it was an instant refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon at 5:26 P.M. CST and made my last phone call to them at 7:49 P.M. CST. However, I was on the phone the whole time during that time frame and spoke to about 10+ different agents. Some of the names I collected were ***, *****, ******, ******, and *******. NONE OF THEM WERE ANY HELP, AND GAVE ME THE CONSTANT RUNAROUND! I ordered a Sonic the Hedgehog 2 movie in 4k UHD, yet I received the package (damaged box) and it was a blu ray movie. The agents pretty much insinuated that I was lying in various words and demanded that I email them "proof" photos, which I obliged. Then that wasn't good enough, they then told me to email photos of the Amazon box (which I did, but they kept claiming to not received the photos). Once I spoke to ******* (claimed to be a supervisor) and an agent before her, she told me that they could only refund the item and I needed to return it or I'll be charged for the item(WHICH I SHOULDN'T HAVE TO BE INCONVENIENCED DUE TO AMAZON MAKING THE ******* Therefore, I had to repurchase the item (WHAT IF I DIDN'T HAVE THE ***** TO DO SO?) I AM HIGHLY FRUSTRATED THAT I'VE SPENT ALMOST 3 HOURS OF MY EVENING ON THE ***** WITH YOUR ASSOCIATES AS IF I'M A **** CRIMINAL! All I wanted was to exchange the item and your employees would not assist.
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience you had to go through regarding your order for "Hedgehog 2 movies". This is definitely not what we expected to have happened and I'll be sure to pass your feedback to our team for necessary action.

I've checked on the order details and I can see you a replacement wasn't available for that item and we could only issue a refund on it upon return. I see you have returned the order and I appreciate your efforts and time taken to get this returned to us. I see a full refund for that item has been issued on your account back to the original payment method. The refund should reflect within 3-5 business days on your billing statement.

Rest assured, your feedback is shared with the concern department and we'll continue to work on it to give you better experience in future. I'm sorry again for the hassle.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18206488

I am rejecting this response because:
This is a generated apology and you could care less. I can't get my time back unfortunately after talking to your imbeciles that you call employees.
Un-sincerely,

***********************
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-0333401-5238603 , I never received this order however I was charged for this item. I have contacted Amazon numerous times yet CSR is unable to help.Item was sent to Amazon Hub Counter, however it was sent back to Amazon, I was told to wait for automatically refund, however the refund never came.Please help! TaoTronics Pedestal Fan, Oscillating Standing Fan with Remote Control, Quiet 9 Speed Levels 9-Hour Timer 3 Wind Modes 14-inch ****************** ******** Cooling Floor for Bedroom and Home Indoor Use
Business Response
Date: 10/20/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 114-0333401-5238603. We have researched this matter and confirmed that the dispute in question has been resolved in your favor. Therefore, we will not be able to reimburse you.

Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting your card issuer. For more information, visit the page: www.amazon.com/gp/help/customer/display.html?ref_=hp_bc_nav&nodeId=G59PXSUWUFR92NUQ.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 10/20/2022

Complaint: 18206446

I am rejecting this response because: it was not resolve, please elaborate what dispute? I still need my refund

Sincerely,

Toy Toyu
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account ********************* was put on hold on 09/28/22 after I redeemed four $500 amazon gift cards total $2000 into my account in the evening of 09/27/22. I tried to call amazon customer service three times, nobody help me to unblock my account. I purchased the 4 gift cards using my own credit cards because my local grocery store ( Kroger) run a promotion in September.( They offered 4 time fuel points for gift cards purchase). I have attached my receipts from Kroger store.My desired settlement: unblock my amazon prime account so I can continue to make purchase and watch the free movie. ( I joined amazon prime in May,Prime charge is $139). If they cannot unblock my account. please get my gift card value back to me and refund my prime membership fee. It is really not fair just ignore a loyal customer like me, a mom who constantly placed orders for everybody in a big family. Thank you!
Business Response
Date: 10/25/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 10/25/2022

Complaint: 1820620
If amazon dont want me to be a customer, please issue me refund of the ************************** gift card balance I just redeemed into my account!
Thank you!

Sincerely,

*********************
Business Response
Date: 11/09/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Business Response
Date: 11/16/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Business Response
Date: 11/23/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 11/03/2022.

Sincerely,
Amazon.com
Business Response
Date: 11/29/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com

Business Response
Date: 01/15/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Customer Answer
Date: 01/24/2023

Complaint: 18206209

I am rejecting this response because: I bought the gift cards using my own credit cards from my local store. Please let the manager step in review my case and issue me full refund. Thank you!

Sincerely,

*********************

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