Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,751 total complaints in the last 3 years.
22,167 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was at the beach in ** on my email amazon was lock to suspicious issue, got home there was 2 necklaces that i was charge for ****** each, they was cheap not worth anything i explain to fraud at amazon i didnt order it. i still have the necklaces didnt open them cant send back. credit amazon said it was ship to my address i had to order it, all i want is that to be taken off my account total ******* and some change, i can send the items back to amazon if they will do that. i cant afford to be charge that i recently have caner and taking radation treatments hope u can help thank u *************************** ****************************************************************** 423 566 ****
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized order and I'm sorry for the inconvenience caused.

I've tried finding the order and transaction details on your account however I could not locate it. In this case, I request you to please share the charge id with us. It will be 9 digits alphanumeric id which will be available on your billing statement.

It will help us locate the transaction and order and we'll be able to help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18205995

I am rejecting this response because:

Sincerely,
Amazon said they couldn't find any charges for these two items, so how was I charge and the items are here at my house . don't think amazon trying to help
*****************************
Customer Answer
Date: 10/26/2022
I sent you numbers that amazon credit card gave me this should help u find the items that was ship to me that I didn't order. 114-955621-4660239. 111-6422082-6653810 thank u *****
Business Response
Date: 11/01/2022
Hello,

Thank you for providing the order numbers. I can see the account where the orders were placed does not exist now (it was closed) hence we have no option to initiate any return and the transaction status shows charge disputed in August.

If you believe that an unauthorized party may have accessed your account to place this order, please send an email with the order# to [email protected] from your registered email id. An account specialist will investigate and take any necessary actions. You will not be held responsible for any disputes that we found to be the result of unauthorized use of your Amazon account and it will be settled in your favor.
Thank you for your understanding.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18205995

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 16, 2022, I called Amazon and stated that I had not received my package that was supposed to be delivered on September 15 but then was delayed to September 16. I called because I received an email stating my package was delivered and signed by me. However, I was not home and never signed for a package, and when I got home, the package was nowhere to be found. A door tag was left on my door, which did not make sense if a package was delivered. I called Amazon immediately to inform them that a package was delivered, but I was not home, and I did not sign for it, nor did I have the package. I was informed to wait until September 20, 2022, to see if the package showed up. I was informed if the package did not show up, I would be fully refunded, or my item would be replaced. I called on September 20, 2022, and was informed that I needed to wait an extra day and to call back. On September 21, 2022, I called but was told that I needed to file the police report, which I was initially not told. I told the representative that Amazon wasted time because if they had reached out to *** on September 21, when I originally called and stated my package was missing to see where my package then it would have been easier for them to track it. However, Amazon refused and told me to wait until the 20th. I also informed the representative on September 21 that I was never told I needed to file a police report. I asked what I should stay in my police report, and I was told to say that the package was stolen, which I refused. When I called the sheriff's department to file a report, I was informed that the package couldn't be missing. It was never delivered. I filed a police report and emailed it to Amazon. I received an email that stated on October 9 that I would receive a full refund if I did not call back. I called on October 10 because I did not receive my refund, and then I was just told that I needed to wait and received zero feedback on when I would get my refund.
Business Response
Date: 10/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund. I'm sorry for the inconvenience caused.

I've requested a full refund back to the original payment method. Please allow 3-5 business days for this refund to be reflected on your bank statement. You will receive an email once the refund is completed.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-2014835-2717014

I appreciate your time and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The little people that are there trying to get rid of customers that have a reason to complain and by deleting the customers password and forcing them to endure their security questionaire, know from the beginning these questions are based on a proven weakness so they come up with questions based on parts of the customers account used to make shopping easier, but with people with head injuries they are guaenteed to fail. So much of the account is set up so the customer doesn't have to memorizy things they want to buy in the future, have a detailed descrition of everything you need to know about an item, if needed in the future and the list of items purchased if you need something about it in the future, a god send for those of us that have had the ability to remember these on our own.But security questions are based on these things that was *** need in the future, and lessen the need for us to remember, the questions are there purposely to keep us from regaining access to our account at anytime this bunch called ************************** clowns needs to eliminate people that are owed money from being overcharged for goods and services. It's also there if the clowns want to eliminate specific people from buying from Amazon. I'm asked questions they know I can't answer because of a TBI suffered memory is practically non-existent. I have been overcharged for prime for years, I was never changed the fee for people on public assistance, even when the person I spoke to stated they would take care of it, I was always overcharged, I wasn't about to completely alienate my only source for grocery delivery, so other than the times I called with problems with delivery I didn't, more often then not, call specifically about the overcharge and of course I had more important things on my mind.I've been denied access to my account for almost a year now and the things I would order regularly I have at a much greater expense. I just want my account back, and whats owed me.
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the difficulty you encountered while trying to access your Amazon.com account. For your protection, we're only able to make account changes when we can confirm the request is coming from the account holder. Ensuring the security of our customer account information is our top priority and were not willing to take any short cuts where your privacy is concerned.

The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account. I understand it is difficult to answer however they are required to pass the security on the account for any help.

I request you to please call us and verify the details that are required for successful verification on the account. You can reach out to us through the following numbers.

-English support: ************

-Spanish support: ************

We are available between 3:00 a.m. and 8:30 p.m. PST for this support.

We are unable to share any further details on this matter. For any information, you may refer to the email we have sent on August 8, 2022.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon...refused to provide the service by removing a product from its online sales-floor while CLAIMING THAT either a d**** listed under sex-toy-dildo category was a pesticide product or its product description explaining the product's ease of cleaning with soap or toy cleaner was a "pesticidal claim" or an "anti-bacterial claim".Amazon refused to review or falsely claimed to have reviewed the product description while deceptively asking me to review a product image for possible inclusion of pesticide related contents in an effort to mislead me into thinking that Amazon had a reason to believe...(I was)...listing a pesticide product or...making "pesticidal claims" through my product listing.Amazon subsequently reversed its own decision stating that my product or its description did not contain...pesticide products or..."pesticidal claims"...which Amazon...used to justify its refusal to render the service it promised in exchange for my money. The product being mentioned is, and has been, the only product being sold via Amazon's service and it constitutes 100% of merchandise that Amazon was hired to provide its advertised services. The absence of (performance) by Amazon lasted from October 4 to October 12 of 2022.I have REQUESTED Amazon either (1) to return my money accounting for the days on which Amazon did not perform the promised service, a refund, or (2) to extend the service period of current month by the number of days over which Amazon did not perform the promised service, a delivery.Amazon confirmed its refusal against both (1) and (2) on basis that having uninterrupted access to the Amazon Seller Central website is considered having used "business tools and benefits"--even when benefit of gaining sales-exposure to consumers was not provided and also when all functions to make sales-exposure of my product possible were disabled on the website.Above statements are being shared to leave public record of response, or lack of thereof, by Amazon.
Business Response
Date: 10/27/2022
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/27/2022.

For more information on this policy, the customer can search for ******************** gift cards - Terms & Conditions on the Amazon shopping website.

Sincerely,

Amazon.com
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 pairs of shoes. Order# ***-1924676-5100221. The order was originally to be delivered the 10/8 by 4:45 and I waited. I called customer serv when it didnt arrive. Then it changed to 7:30-10. After 10 I called then was told it was to be delivered by noon the next day. I was told the driver ran out of gas. The person called dispatch. But that am looked that am and it said delivered by 10 pm. I made a bunch of calls as I had a wedding that Sunday at noon. The calls were not helpful. Then I called and spoke to a supervisor. She told me for my trouble she refunded me and said keep the shoes when I get them. The next day it said refund but return it. So I called back Cust serv and the guy said I didnt have to return them, ignore the message. The next day I got an email saying return. I called again and then was told I would be charged if I didnt send it back. I tried to explain what I was told and the supervisor told me I was told wrong! I felt they would not listen. Why wont they honor what they told me. They have a recoding of the calls. Some were even rude and hung up on me.
Business Response
Date: 11/18/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've ensured that you will not be charged for the order. Just to recap, a refund was already issued for the item in the amount of $63.80 on October 9, 2022. Please keep the item as you were promised.

I hope I was able to resolve your issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/09/22 i purchased a $***** amazon gift card in order to buy a few idems today at 5:pm 10/12/2022 Amazon blocked acess and closed my account Amazon also deleted all my Amazon tablets Amazon dot and Amazon firestucks I had with them this is worth more than ******* worth of equipment I paid for... I asked amazing to return my ***** to the credit card I paid it with since it's my money and they canceled the order..Amazon refused to do so so I want my money back and the money back from all equipment and devices they deitavted
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account and refund for the gift card order. I'm sorry for the inconvenience caused.

I can see the team have already reviewed your request about the account and conducted another review for consideration however I'm sorry, we are unable to reinstate this account.

Regarding the gift card balance, I see you have placed an order before the account was closed, a partial balance was already used on it from your available gift card balance for the payment. The remaining balance of $60.07 is still available on your account. This is not refundable and not transferable. You will be able to use this balance for any digital purchases.

We are unable to reverse this decision. For any further details, you may refer to the email we have sent on your registered email id on Wednesday, October 12, 2022 at 2:53 PM (PDT). I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/15/2022

Complaint: 18205782

I am rejecting this response because:
Amazon has deactivated ****** worth of deices i had with them four amazon fire sticks, 1 amazon Eco Dot, they made it difficult for me to use its not working two fire tablets i had with them they also only limited me to using my money on sttuff that i don't use. As i said i want a refund... but now i noticed after paying for devices over 6 years they rendered it useless Can Amazon explain what law says they can take products customers paid for when they close an account?

Sincerely,

*********************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon permanently closed my Amazon account for reasoning of requesting too many refunds. I have sent many emails and phone calls trying to explain the situation that shows clear evidence and have been unsuccessful and receive the same automated email every time.When my Amazon packages were being delivered, the photo of proof of delivery showed an apartment door with decorations, such as flowers, wreath, or doormat. My apartment had none of these things and most of the time it was in a complete other apartment building. I requested a few refunds because I did not receive my delivery or have access to try to obtain my delivery from another apartment building due to security. The delivery photos for each delivery is my evidence that is not being looked at or taken seriously. My apartment at the time was not clearly marked of the address, and I have since then moved to a new location that is clearly addressed. currently my Amazon account is open however I am unable to make any purchase, only access digital media I had already paid for. I am writing to you today to frustration and in hopes of regaining access to Amazon
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account closure. I'm sorry for the inconvenience caused.

I've checked on it and I can see an appeal was already submitted and our team re-investigated this issue however based on the results, we are unable to reverse the decision. For any further information, please refer to the email we have sent on your registered email id on Tuesday, October 11, 2022 at 3:17 AM (PDT).

We are unable to share any further insight on this matter. We appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/14/2022

Complaint: 18205639

I am rejecting this response because when Ive been emailing Amazon support services, no one has addressed the clear evidence of the deliveries being dropped off at the wrong location. All I get are automated emails, and no reasonable explanation as to why the evidence is not even being considered.

Sincerely,

*******************************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After I purchased two facial sprays and several boxes of masks early this morning, I received a notice this morning that my account was closed. This made me very confused because everything was moving very normally. I am pleading with amazon to restore my account. I am amazon's loyal customer. I have never asked for a refund or used a gift card to purchase a gift card and I have always been a member of amazon prime. Also for humanitarian reasons. I am currently suffering from severe depression. I was hospitalized for a month for suicide and still see a psychiatrist twice a week to this day. And I have been unable to walk independently until now due to osteomyelitis last October. Therefore, I rely heavily on online shopping and most of my online purchases come from Amazon, and I still have a gift card balance of over $1300 on Amazon so closing my Amazon account would make my life extremely difficult in the future. Again, I ask that you can help me reinstate my amazon account, not only because I do not have any violations, but also for my survival.
Business Response
Date: 10/18/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 18/10/2022.

Sincerely,
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18205647

I am rejecting this response because:After I submitted detailed payment information and evidence of my id to confirm that the credit card I had previously added belonged to me, Amazon re-found a reason to deny me access to the account. I guess it might be because of the $1000+ gift card balance still left in my account. My response to this is that I have only had this one account with Amazon since the beginning of 2020 and it was only recently that I opened another account to contact your customer service.

Sincerely,

***************************
Business Response
Date: 11/16/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Mark
Amazon.com
Initial Complaint
Date:10/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 12, I accidentally joined Amazon Prime membership (monthly plan $*****) and placed an order (free delivery). I found out I made a mistake and canceled my Prime membership immediately. After I canceled Prime membership, I canceled that free delivery order as well. However I was told I can only be refunded for $7.5 for the membership, since I have placed a free delivery order. I have already canceled that order which means I did not use any of the Prime benefits at all, I would like a full refund of the Prime membership which is *****, thanks
Business Response
Date: 10/13/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime membership refund.

I've gone ahead and issued the remaining refund of $7.49 back to your original payment method making it a total Refunded amount: ***** USD.

This refund should reflect within next 3-5 business days on your billing statement.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/17/22, I had purchased a set of tires, and the installation service from Amazon for 605$ Received the tires and they were the incorrect size. When I returned the tires, I only got 1 return label. *** had me attach all 4 tires together to be sent with the 1 label. Once Amazon received the tires, they only issues a refund for 1. I have been insulted by their customer service department, and told to wait for over a month for an investigation. Idk what to do, Ive talked to customer service multiple times and they tell me to return the rest of the items. And refused to refund the installation service that was never performed.
Business Response
Date: 10/13/2022
Hello ****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/17/2022

114-5065790-1491455
**********************
317 ************** ******* *********
38112.
this is a house hold account I share with my father. I am *********************, he is **************************;
Business Response
Date: 10/22/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for replying with the order number for your tires order and I was able to review it in detail. The response provided earlier was correct, we will need the rest of the tires to be returned for a refund to be processed on them.

On the Order ID: *******************, 4 separate prepaid *** Dropoff labels were issued on Saturday, September 17, 2022, one for each tire. The tracking only shows one of them was used and the carrier information shows only one was processed.

I would recommend you reach the carrier and use the other 3 labels to return the rest of the tires. Unless the rest of the tires are received and confirmed, we will not be able to issue a refund.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18205363

I am rejecting this response because:

Sincerely,

*********************

i have returned all of the tires.
there was a mistake on my end, I could only find 1 label. And when I carried the tires to **** they told me all 4 tires had to be attached to be sent on one return label. So thats what I did.
i returned all 4 tires with 1 return label.
I am requesting photo proof of what Amazon has received. Please present a picture of the return. Im sure this will resolve the issue .
either there is 1 tire, or 4 tires.

ups reports delivering the 4 tires as 1 item.
i have also contacted my bank, and they are working to cancel the original charge for the tires, and if these doesnt work my lawyer has a demand letter ready to be sent to Amazon.
amazon is responsible for the business it conducts.
You cannot refuse to answer a legitimate inquiry.
Business Response
Date: 11/05/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see your concern and have reviewed in detail the return tracking as well as the return processing notes, the earlier response was correct.

The ************** received one item (1 tire) and *** Tracking # 1ZA1W2269022916735 weight shows **** lbs, which verifies ************* received just one item.

In this case, I would refer you to reach *** to locate and return the 3 tires to you which you could return for a refund. As this was not an Amazon error, we are not able to offer a refund without the returns being received.

Regarding the installation service, you could reach **************** or request a refund if an option is available from our order details page. We can be reached 24/7 over chat or call.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.