Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,734 total complaints in the last 3 years.
22,166 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/17/22, I had purchased a set of tires, and the installation service from Amazon for 605$ Received the tires and they were the incorrect size. When I returned the tires, I only got 1 return label. *** had me attach all 4 tires together to be sent with the 1 label. Once Amazon received the tires, they only issues a refund for 1. I have been insulted by their customer service department, and told to wait for over a month for an investigation. Idk what to do, Ive talked to customer service multiple times and they tell me to return the rest of the items. And refused to refund the installation service that was never performed.
Business Response
Date: 10/13/2022
Hello ****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/17/2022

114-5065790-1491455
**********************
317 ************** ******* *********
38112.
this is a house hold account I share with my father. I am *********************, he is **************************;
Business Response
Date: 10/22/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for replying with the order number for your tires order and I was able to review it in detail. The response provided earlier was correct, we will need the rest of the tires to be returned for a refund to be processed on them.

On the Order ID: *******************, 4 separate prepaid *** Dropoff labels were issued on Saturday, September 17, 2022, one for each tire. The tracking only shows one of them was used and the carrier information shows only one was processed.

I would recommend you reach the carrier and use the other 3 labels to return the rest of the tires. Unless the rest of the tires are received and confirmed, we will not be able to issue a refund.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18205363

I am rejecting this response because:

Sincerely,

*********************

i have returned all of the tires.
there was a mistake on my end, I could only find 1 label. And when I carried the tires to **** they told me all 4 tires had to be attached to be sent on one return label. So thats what I did.
i returned all 4 tires with 1 return label.
I am requesting photo proof of what Amazon has received. Please present a picture of the return. Im sure this will resolve the issue .
either there is 1 tire, or 4 tires.

ups reports delivering the 4 tires as 1 item.
i have also contacted my bank, and they are working to cancel the original charge for the tires, and if these doesnt work my lawyer has a demand letter ready to be sent to Amazon.
amazon is responsible for the business it conducts.
You cannot refuse to answer a legitimate inquiry.
Business Response
Date: 11/05/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see your concern and have reviewed in detail the return tracking as well as the return processing notes, the earlier response was correct.

The ************** received one item (1 tire) and *** Tracking # 1ZA1W2269022916735 weight shows **** lbs, which verifies ************* received just one item.

In this case, I would refer you to reach *** to locate and return the 3 tires to you which you could return for a refund. As this was not an Amazon error, we are not able to offer a refund without the returns being received.

Regarding the installation service, you could reach **************** or request a refund if an option is available from our order details page. We can be reached 24/7 over chat or call.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items to make hand made soap which they claim were delivered on Oct 5th. They were not. We have a doorbell camera, no delivery was made. I notified them about this and was told to wait until Oct 10th to get a refund/replacement. On the 10th, still no packages. I contacted them again and was told I would be getting a refund to my original payment method. They then sent me emails requesting info about the orders which I had to send numerous times. Then they told me I wasn't getting a refund because it's the carriers fault. Amazon was the carrier for these packages, not an outside delivery company, their OWN. I already filed a dispute with my credit card company regarding this. I also filed a police report since Amazon requested that I do. Why? I don't know since they are the ones who lost the packages. They have on numerous occasions delivered my packages to a neighbor's house, a house on another street with the same house number. Those are just the ones I'm aware of because the residents are kind enough to deliver them to the correct address. Who knows how many other places my packages have been delivered to. How hard is it to read a street name and house number?? Give me what I ordered or give me my money back. I'm not paying for items you handed off to someone else.
Business Response
Date: 10/21/2022
Hello **********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed your appeal on the BBB Complaint and reviewed it detail. We will not be able to issue a refund at this time.

It's very important to us that our customers receive the products they purchase from Amazon.com. We appreciate your business and regret that these items haven't been delivered to you. Lost shipments are certainly inconvenient for you and costly for Amazon.

While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:
- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

We advise you to contact your local authorities in order to pursue this matter further:

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:
* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18205073

I am rejecting this response because: I filed a police report like asked and gave you the information. Report number, police **** name and address and phone number. I was then told it was not valid after sending it over 4 different times. I have the emails to prove it. My items still have not been delivered and you refuse to do anything to remedy the situation but are keeping my money. I have filed a dispute with my credit card company and will continue to dispute until my it's are received or refunded. I won't pay for things I did not get. You wanted a police report, I gave you one. Fix the issue.

Sincerely,

***********************************
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a laptop computer and warranty on Jan 19th 2019. $1089.00 Also purchased their "Square trade 4 yr warranty". Laptop order # ***-2596525-5757068 Warranty order # ***-9483593-4603438.I tried to file a warranty repair on this computer. The warranty company, "Allstate Protection Plans" Claim: ************ refuses to process the warranty due to the lack of a reciept. I provided them all of the purchase emails from Amazon. The "View/Manage order" function does not work on the order numbers. Amazon customer support also can not locate the order from Jan 19 2019. (45 min searching) Unsat that they do not archive orders till the warranty is expired. I can only see orders in my account back to Dec 2019. Purchased under my old acct (they are connected) ******** Solutions LLC ***********************
Business Response
Date: 10/13/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with the inability to download and access your invoices for the Laptop order # ***-2596525-5757068 and Warranty order # ***-9483593-4603438; and have reviewed the issue in detail. While I confirm the orders were placed correctly and do not apparently have any issues, we are not able to send you an invoice as the account is closed.

We recommend you print the invoices before your close your account to avoid any issues of this nature. I share a link to the help pages for reference.
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GBDB29JHRPFBDVYV&qid=1665658993374&sr=1-2

Because invoices contain sensitive payment information, I'm unable to send them via e-mail but can only confirm the orders were placed and fully paid for. You can try to view and print your invoices through Your Account. Here are links to the invoices you asked about but we cannot guarantee this would work:
https://www.amazon.com/gp/css/summary/print.html/?&;orderID=***-2596525-5757068 ******* 2019 Premium Flagship Yoga 730 **** Inch FHD 2 in 1 IPS Touchscreen Tablet Laptop (Upgrade to ***** i5-8250U/i7-8550U, 8GB RAM, 256GB/512GB PCI : ASIN: B07HKYV2MX "
https://www.amazon.com/gp/css/summary/print.html/?&;orderID=***-9483593-4603438 (SquareTrade 4-Year Laptop Accidental Protection Plan ($1000-1249.99) - ASIN: B00FBJA4J2 "

You could however share this email with your warranty service provider and see it they are able to assist with more options.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. Not much else I can do. They are unable to provide a purchase receipt.

Sincerely,

*******************************
Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complain for account ***************************** please us another chance as will not violate any police again with our POA.We are writing here because we want Amazon's higher executives to help us, We both are business partners and signed a business agreement.We want arbitration from Amazon unfortunately we tried every step on seller central but sorry to say no one helped us to get our account back. even they made the situation worse for us. most of the representatives guide us wrong or provided false information. We have attached a voice recording.Date 1-Oct-2022 The specialist said us that your account is suspended for dropshipping and code of conduct violations, we accepted and submitted a plan of action accordingly.Date 4-Oct-2022 The Specialist said your account is permanently suspend you can not do anything Date 8-Oct-2022 The specialist said your account is suspended for Ip violation in the Canda marketplace address them and send an appeal again.Date 10-Oct-2022 The specialist said you don't have any IP violation our reviewing team has sent your the wrong message, I will inform them and they will reactive your account.Date 11-Oct-2022 The Specialist said sorry we can not help you you account is no more reactivited.We have a recording of everything which poorest communication from Amazon. Amazon is not providing us clear arbitration route by the way you wasted my time.we send multiple appeals all with Amazon criteria which are based on the appealing method of Root Cause-Corrective Measure-Preventive measures. we wrote in a way that the same violation will never be repeated.But your team is sending us notifications automatically every time and asking us to address Ip violations, however, there is no IP violation on our account health page. We send an appeal for code of conduct + Dropshipping. Why we are getting notifications of IP, This is Amazon's system error. However, there is no IP. I suggest Amazon fix it and give us our account back.
Business Response
Date: 10/14/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our Code of Conduct policy and Drop-Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on January 12, 2022. We notified the seller of this decision by email on that day.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:10/12/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a washer and dryer set on Amazon at the beginning of September 2022. The item is shown as delivered but I have not received it. I contacted Amazon and was told that I had to wait 3 days for a complaint to be filed I called back 3 days later and was told I had to wait another 3 days. I owe a payment for this product that I did not receive in less than 48 hours. My account will draft for the amount owed even though I did not receive the merchandise.
Business Response
Date: 11/29/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared about the delivery of your Order ID: *******************, we have reviewed the order in detail.

A full refund was issued to your original payment method on Thursday, November 10, 2022.

Please reach the card issuer or financial institution that issued the payment method regarding the refund status, typically this should show up within 10 days of issue, mostly sooner.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Nagara Young
Initial Complaint
Date:10/12/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the customer service so many times and they told me that account specialist would contact me within 24 hours, but I haven't received a reply yet
Business Response
Date: 11/01/2022
Hello *****************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As we informed you earlier, we have closed this account. This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. As our investigations are proprietary, we will not be able to share our findings or methods.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon please help there is something completely wrong with my account two weeks ago my account was closed down when I asked why they emailed me about a non payment of product I purchased from two years ago. This is the thing I had purchased a sowing machine in July of 2020 I returned it that very month instead of refunding my money to my debit card Amazon took it upon themselves to give me a gift card of $400 . I said fine so I made purchases and now Im being told that the payments either never went through or were taken back but my question is how is that possible when I used a gift card Amazon sent me . Can someone from ***************** please contact me every agent I spoken with I get no where with they dont understand what I am communicating to them they are just blaming me and not investigating the issue further. Also these charges are repeating can some one seriously look over the emails before sending them out the agents you have clearly are not taking their work seriously .
Business Response
Date: 10/19/2022
Hello,
We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 10/18/22 confirming account reinstatement.
Sincerely,
Initial Complaint
Date:10/12/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivery continues to not follow delivery instructions resulting in damaged property that has required replacement and replanting of foliage. Five phone calls to CSR supervisor's has yielded no resolution to drivers continuing to not follow delivery instructions and cause either package or property damage. The resolution I am seeking is simple, follow instructions. Do not damage packages or property.
Business Response
Date: 10/21/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the complaint in detail and can relate to the concern shared by you in this regard. We regret any inconvenience caused in this matter.

We appreciate your feedback and have forwarded it to the correct team internally. They will review past deliveries and take action to correct the situation, as appropriate. Unfortunately, I do not have any other information at this time.

Customer satisfaction is our top priority and we are partnering with our carriers to ensure deliveries are made according to your preferences. Amazon and its carriers are following guidance from public health officials as we work to fulfill customer orders in the current situation. In some instances this may impact where, when, and how packages can be delivered.

You can also update this address with the delivery instructions or security code for future deliveries by editing the address in Your Account here:
https://www.amazon.com/shipaddress

We thank you for your cooperation and hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/25/2022

Complaint: 18204504

I am rejecting this response because it did not solve the issue.
Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was checking my bank account for a certain transaction (not pertaining to Amazon) and noticed a charge pending from Amazon music for $8.99 that I did not authorize. I then typed Amazon music in the search bar of my bank account, and found that I have been being charged for this service, which I never authorized, since January. I am a prime member and was advised that Amazon movies, music, and video, were included with my phone plan through my phone carrier. When I called Amazon, they stated it was not included and there was nothing they could do. I advised the representative that I never authorized this charge on my account, as I was advised it was included in my prime services. The representative then began to argue with me and tell me that it was my fault and nothing could be done.
Business Response
Date: 10/13/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the unexpected charge on your account for the Amazon Music Unlimited Monthly Prime Discount subscription. We regret the misunderstanding when you reached us regarding the issue. A refund has been issued for past charges.

As part of your Prime membership, you do get free access to Prime Music which is a small subset of Music Unlimited, which is an addon subscription and charged. There were multiple signups in the past, and were cancelled on your request.

The current subscription has already been cancelled for you. To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: https://www.amazon.com/yourmembershipsandsubscriptions

Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option:
--Select "Change" next to your payment method to change the billing information for your subscription. You can switch to any credit card saved to your Amazon account.
--Use the "Auto-Renew On/Off" option to stop the recurring charge for your subscription or free trial before the renewal date.
--Select "Cancel Subscription" to cancel the subscription.

For more information, go to: https://www.amazon.com/help/digitalsubscriptions/manage

I hope this helps avoid mistaken signups going forward in future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/12/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon,I have order ******* SSD which came defective this is ORDER # ***-6410247-8436213 and I have return to amazon next week by ***** though tracking number ************ and it international return. I have already send amazon Receipt which given by ***** and also *** copy which show it delivered to amazon.I have attached the *** copy for amazon reference in this mail below. But still i have not got my refund which make me impossible to trust amazon for my next order. I request amazon to kindly refund my soon and I always buy from amazon so i hope they sort this refund issue soon.Thanks
Business Response
Date: 10/21/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on the return of your ******* SSD Order and have looked into the matter in detail. I see a full refund was already issued on he order on Tuesday, October 18, 2022.

You should see the refund in the next 10 business days.

Since you returned this item using your own label, we have limited options. We suggest that you ensure the carrier you use is able to investigate, file claim or have other options available when you decide to use them.

In the future, we recommend that you use the ************** and our pre-paid return mailing label to ensure your item is sent to the appropriate location for processing: http://www.amazon.com/returns.

Amazon is not able to resolve return issues when our return mailing label isn't used, so we recommend that you purchase insurance on any return if you choose to ship the item on your own.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks amazon for helping my and solving my issue

Sincerely,

*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.