Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,702 total complaints in the last 3 years.
22,099 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and item from Amazon. The delivery was a day late . The delivery was supposed to be a Signature Required delivery to ensure the item was received in hand. The Amazon delivery driver did not knock or ring bell. Instead they left the item sitting on the porch and the item was taken . I have reported it as missing or not delivered correctly to Amazon. The customer service is giving me a hard time and telling me to report it to police . However since the driver did not follow proper delivery procedures and knock to obtain a signature Amazon should be responsible and refund or replace item. They will not take responsibility. Instead they have kept my funds and told me to report it to police . I am writing to report Amazon as being unethical. I would like this problem resolved immediately, Thank you
Business Response
Date: 10/21/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the non-delivery of the order you shared with us and have reviewed it in detail. We sincerely regret the issue caused and have issued you a full refund on the order.

A total refund of $952.62 was processed 10/14/2022 to your original payment method. You should see this refund in 3-5 days of issue.

We appreciate your feedback and have forwarded it to the correct team internally. They will review and take action as appropriate regarding your concerns when you reached us.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I will warn you now period. This is going to be one of the nastiest complaints I file and I will do it every 6 hours until it is remedied. Amazon put my account on hold because I purchased a bedroom set for my new apartment that they deemed suspicious. ******* you are one of the worst countries on earth. You allow companies to close people accounts for no reason and without every contacting them. I spent 420 on a mattress that is now locked away on hold. Their employees yell at their customers and *** is the most unbearable troll I have ever talked to. As soon as I reach corporate I will do everything I can to see her fired. I have ********************************************************** *******, protect your consumers and not the corporations. Because you have become such a disgusting country.
Business Response
Date: 10/19/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/19/2022 confirming account reinstatement.

Sincerely,

Mark
Amazon.com
Initial Complaint
Date:10/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I already have the Amazon account ************************ for a long time. I only published a book on it. Yesterday, because of the Prime Day promotion, I wanted to use this account to join the Prime membership, and for the security of the account, I used the virtual card number provided by *********** to register, however, Amazon locked my account, and after I provided bank statements and online banking screenshot, them still sent a letter to inform me that them determined it is necessary to close my account. Amazon termination my published books and income and does not provide appeal method, you need to ask your units to help protect my rights and interests.
Business Response
Date: 10/25/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/25/22 confirming account reinstatement.
Sincerely,

Amazon.com
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't verify my Amazon account. Constantly getting rejections from Amazon even though all my documents are in order. To pass it I need my passport and card statement. I provide them my ** card, as well as my foreign passport with all my data in Latin characters. The account was registered with an old passport that had expired, so I attached a new one. I use my card in the account, a statement of which I sent them. The statement is in English, it has my details from the ** card, as well as the address on my account. I don't understand what else they need. All the documents are as required in the policy. I get the impression that this is discrimination based on nationality, because there is no basis for refusals. Please deal with this situation and help me to activate my account.
Business Response
Date: 11/01/2022
Greeting from Amazon Services,

I understand the seller is trying to complete their account registration.

The account verification has been completed and passed. The seller needs to log into their Seller Central account and add their tax identity information. Once that is complete, the seller needs to wait 48 hours for it to be validated and then account will be live.

To make updates to the tax information, the seller can take the tax interview by doing the following:
    1. In the seller account, go to Settings and select Account Info.
    2. At the bottom of the page, click Tax Information.
    3. Click Update Tax Information.
    4. Answer all the questions to complete the tax interview and provide an e-signature for faster processing.

If the seller has any issues submitting the documentation, they must contact Selling Partner-Support so we can open a case to investigate further.

Contact Us
https://sellercentral.amazon.com/cu/contact-us
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently, I tried to leave a review on Amazon of a book I read by, *****************************, and I got a popup with the following message:"We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]."No explanation, no reason given. I checked their guidelines and found no justification. I've spent thousands of dollars on Amazon as a Prime customer and even before, over a period of many, many years. I am a devout ********* and do not use bad language or unjust criticism. I written numerous times to the [email protected], and their response is always the same, namely, an infinite loop which just circles back to the same popup message. I've called their **************** and they refer me to the same message. What is happening to this country? I am of Assyrian heritage. Although I was born here in *******, my parents came to this country seeking freedom from persecution and oppression, with literally the clothing they were wearing after spending over a year in a refugee camp. What kind of tyranny is this where you can't even defend yourself because they won't even give you a reason for deleting your reviews? This is insane.
Business Response
Date: 10/14/2022
Hello Asshur,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on leaving reviews and looked into the issue in detail. We will not be able to reinstate the reviews at this time.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We cannot share any additional information about this decision.

If you believe that your reviews are not in violation of the terms and conditions of use, I request you to reply directly to the emails you received to [email protected] with detailed information about your reviews. They would be happy to review the decision and reply to the issue.

I hope this helps.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18207140

I am rejecting this response because:
Amazon removed all of my reviews going back several years without notifying me before taking that action, therefore, they removed all evidence that I could have used to defend myself against their action and they have not offered any evidence that their action was justified. This amounts to kangaroo justice. According to their action, a person is guilty of violating their guidelines simply because they say so, and they don't need to offer any evidence to support their position. What kind of a country has America become? Unbelievable!

Sincerely,

Asshur **************
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 114-1595252-3367425 ****** I returned an item to Amazon and there site says they will return once them is received, I show Amazon has received the item, but refund has not been issued. I contained the customer, and was told the refund will be processed by 11/3. Every time I call I get something different. There policy online stated once the return has been received not one month later. It should not take a month to get my money back.
Business Response
Date: 10/14/2022
********************,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have shipped the return on Sep 29, 2022. I would request you to wait till November 3, 2022 as mentioned by our customer service department before any action can be taken on the order.

You will receive an email once the refund is issued on the order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon closed my account due to too many refunds when in the entirety of using amazon i have only issued two refunds. i think this is unjust because i kept 99% of the items i have bought from amazon and i have been using them for years
Business Response
Date: 10/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 October, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned products to them and have not received my refund Here are the order numbers and items 113-5866146-5778663- B07XPDYRRJ 113-1025453-0718662- B07XZNXWGS 113-1025453-0718662- B00LIAGKSC 113-1025453-0718662- B07FN93WW7 113-8814853-1155462- B07994GT2W 113-8814853-1155462- B001FWZ7IW 112-0598855-7371404- B07TYNMRZG Business is ignoring my emails All return labels attached have been received by Amazon as per tracking with provided *** label by Amazon
Business Response
Date: 10/19/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 10/19/2022

Complaint: 18206865

I am rejecting this response because: Vendor ahs no right to keep product and money,. Thye either need to refund the money for item returned or return the product

Sincerely,

***********************
Business Response
Date: 11/22/2022
Hello,

We have reviewed the customers buyer account and require more time to complete our review.

We have requested for some more time from the customer via email. We sent this request to their registered email address on 22nd November 2022.

Sincerely,

********
Amazon.com
Customer Answer
Date: 11/28/2022

Complaint: 18206865

I am rejecting this response because: We have not received any update but understand it will take a few more days

Sincerely,

***********************
Business Response
Date: 12/06/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

****
Amazon.com
Business Response
Date: 01/13/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned orders. I'm sorry for the inconvenience caused.

I can see the following status on our system for the reported orders.

Order ID: ******************* - Total refunded:$43.01 - on Friday, September 23, 2022 at 6:15 PM (PDT)

Order ID: ******************* - Total refunded:$729.94 + $187.59 - on Thursday, January 12, 2023 at 2:56 PM (PST) - You will receive the email once the entire refund is completed for this order.

Order ID: ******************* - Total refunded:$184.15 - on Thursday, September 15, 2022 at 6:14 PM (PDT)

Order ID: ******************* - It shows two items returned, one refunded for $130.99 on Tuesday, November 8, 2022 at 11:19 AM (PST) and other for $279.99 on Saturday, September 17, 2022 at 7:11 AM (PDT) - Total refunded:$410.98

All the reported orders are already refunded and the refunds should already be reflecting on your billing statement except for Order ID: ******************* as this was recently refunded, it will reflect in 3-5 business days.

I appreciate your time and patience on this matter. If you still need any help, please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/17/2023

Complaint: 18206865

I am rejecting this response because: Although some of my money was refunded, there are still those not refunded:
113-8814853-1155462- B001FWZ7IW
113-0084534-6077036-B076PLTQQT 3 units

Sincerely,

***********************
Business Response
Date: 01/26/2023
Hello,

We have denied the customers request for a refund on one unit of 113-0084534-6077036-B076PLTQQT.

The return for this unit contained a different item. Customer was informed of this refund denial back on 25-Sep-2022 via their registered email address.

Due to the proprietary nature of our business, we do not provide details on our investigation methods. We notified the customer of this decision by email again on 26-Jan-2023.
We have already refunded the customer towards their orders: *******************- ********** and two units of 113-0084534-6077036-B076PLTQQT.

We sent an email to the customer through their registered email address on 26-Jan-2023. This email confirms that the refund has been issued for these orders to the original payment method.

Sincerely,

Amazon.com
Customer Answer
Date: 02/08/2023

Complaint: 18206865

I am rejecting this response because: Even if they dont want to refund me, they cant keep the item i sent back. They need to return item to me.
Also, i need confirmation of the amount refunded as i cannot review any info on their site since they locked me out

Sincerely,

***********************
Business Response
Date: 02/23/2023
Hello,

We have denied the customers request for a refund on one unit of 113-0084534-6077036-B076PLTQQT.

The return for this unit contained a different item. Customer was informed of this refund denial back on 25-Sep-2022 via their registered email address. Customer was also informed on the same day that the incorrect item sent by customer will be disposed as per ********************** policy and hence cannot be sent back to customer.

Due to the proprietary nature of our business, we do not provide details on our investigation methods. We notified the customer of this decision by email again on 26-Jan-2023.

We have already refunded the customer towards their orders: *******************- ********** and two units of 113-0084534-6077036-B076PLTQQT.

We sent an email to the customer through their registered email address on 26-Jan-2023. This email confirms that the refund has been issued for these orders to the original payment method.

Sincerely,

Amazon.com
Customer Answer
Date: 03/02/2023

Complaint: 18206865

I am rejecting this response because: they dont have the right to throw out my product. Either send it back or send me for value of it

Sincerely,

***********************
Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the morning of october 8th all the Amazon Echos in my home made an alert that they were resetting themselves. I tried to then login to amazon and saw that it stated that my account was suspended. I called Amazon support and they stated that I will receive an email from them within ***** hours. On the 10th I got an email saying that it was under review. When I called them on the 11th they said that my account was locked due to someone trying to hack into my account and that they would get back to me in 24 hours. On the 12th I got an email saying that they decided to close my account due to excessive refunds. I don't believe that I have had that many returns and haven't had any in awhile. On top of that I checked through my email and haven't found any warnings regarding returns or anything else. I would like my account reinstated and to know what I could do to avoid this in the future.
Business Response
Date: 10/18/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 17/10/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer of ********************** and have been for many years and have made many purchases. I went to Amazon on 10/12/22 to make a purchase. I selected my item and ordered 2. Than you have to go through checking out. My order was over $25.00 so I get free shipping. At check out they had it **** a couple days earlier for $5.99 it already had a check **** in it. I had to check free shipping myself which I did. Amazon tricked me into ordering their PRIME. Been there many time and have never ordered it and did not want it. I am ***************************************************************** their email stated it would be $14.99 a month and if I canceled in 3 business days they would refund my $14.99 I went on ****** to see how to do that and the options you have that tell you how was to me horrible. There were many who stated that it was a nightmare to cancel.I am not that good on a computer and may not be able to figure it. I want Amazon to do this. I am having trouble buying gas and food. My order was for vitamins that I take. Thank You BBB in their e
Business Response
Date: 10/14/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Prime. To help you with this as requested I have cancelled the Prime, I can see that there is no charge for the prime membership and hence there won't be any refund.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala

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