Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,678 total complaints in the last 3 years.
22,090 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/04/2022 I returned my package to amazon A week later I assumed the item was still in route apparently but then said it was coming back to me the day I gave it to the *** guy.*** claim was filed and found in error of *** and that it was ***s fault but the package was lost and that *** will issue the money to Amazon as per the amazon contract and then amazon is now telling me they REFUSE to issue me any kind of refund for any further instance of the situation and to basically take it up with my bankI am about to take it up with a lawyer for lost wages and emotion damage. This issue has caused me a lot of anxiety as the item is a highly valuable item that costed ****+ and the emotional turmoil Amazon has caused me of anxiety attacks and missed hours of work dealing with this situation is unreal and insane.I have been back and forth with Amazon and *** for multiple days trying to get a refund. I was told by one supervisor I am going to go ahead and process this refund for you only for her to apparently lie to me and not process it only for another team member to say Were cancelling the refund promise. Youre not getting a refund. Contact your bankThe emotional toll this has taken on me and my family in the mean has been nothing but insulting to a long time customer.My order number is: ******************* And the tracking number with the claim is 1ZA663W92601355348
Business Response
Date: 10/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused.

Upon checking on the order details, I can see the item is not yet received at our return center. This is the reason a refund is not issued. I do understand your concern regarding the claim that the carrier have initiated because they seems to have lost the package. That claim is still not processed and Amazon is yet to receive the claim results or/and the item.

We are unable to refund this order until either the claim is processed or item is received. If the carrier is settling the claim to us, you will be notified via email about this order and status. If they deliver the item to us, we'll refund until then, we request you to please wait. We are unable to confirm any specific timeline which it may take to get a solution however you may reach out to the carrier to see any update on the delivery or claim status.

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18208667

I am rejecting this response because: *** has stated to me that they have already lost the package as the stated emails have proven to you multiple times. Everyone who is contacting me has been trying to avoid refunding me as some kind of scam and my credit card company is about to be notified as you guys are trying to scam me out of a return.

If this situation is not resolved I will be contacting my credit card company to issue a chargeback as you guys cant seem to contact *** and confirm the item is indeed lost. Its sad the emotional stress this has added to my life and the additional hours of work Ive had to put in to argue with someone about a lost package that is not my fault but Amazon sure does want to hold me responsible.

Please see here on my attached documented records of multiple communication I have received from *** confirming what I am telling you multiple times. Please once again investigate the issue. I have multiple statements from *** stating it is lost and a claim is being refunded back to amazon and I need to contact them.

Or, please respond to me letting me know further status of this and I will go ahead and alert my bank about the chargeback I need to file.

Sincerely,

***********************
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a replacement battery for our cordless Dyson vacuum on Amazon in January 2022. It was sold by the company Powerxtra but marketed and shipped via Amazon.com. At the time it was highly reviewed and I took the time to read the complaints. This battery exploded causing a house fire at 1 am on 10/12/22. There was some significant damage but thankfully we were alerted and everyone got out safely. Later that day I went to leave a warning in the reviews. At that time I noticed there were at least 6 other reviews that reported the exact same safety hazard over the last 6 months. 6 different house fires caused by this battery exploding. I contacted Amazon customer service to find out why it is still being marketed and sold through their website and to warn them to remove the product before another fire damages more than just property. 3 different attempts to speak to someone who would confirm this would be addressed. After I number of hours I was told their team would review the product and assess whether it needs to be pulled. The representative didnt say how long this would take or if sales would be held until the review was completed. I am extremely concerned that this product is known to cause house fires and is still available for purchase today.
Business Response
Date: 10/14/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern regarding the incident that you have reported with the usage of the battery purchased and have reported the issue to your safety team. I share your concern in this matter.

I have also requested a full refund of your purchase. As it was ordered a while ago, I have requested a full refund to your gift card balance. You will see it in a few hours of issue.

Im not able to update you on the investigation by our safety team, but assure you that our team takes these matters very seriously and will investigate and remove the item from our site if necessary.

If they need more information, theyll reach out to you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/21/2022

Complaint: 18208480

I am rejecting this response because: the safety concerns related to this Item have still not been addressed. Not only is the item still available to purchase on Amazon they put it on sale after being notified it was responsible for multiple house fires. As a secondary issue the refund issued doesnt even begin to cover the cost of the Dyson vacuum it melted or the damage caused by the fire and smoke.

Sincerely,

***********************
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 8th I purchased these really nice fall pillow cases. They arrived Sept 9. Super happy with the purchase. I gave them a 5 star review. Got the usual email next day thank you for your review. Went over to my parents on the 10th to show my mom, I logged on Amazon.ca went over to my review & I got a pop up in red letter saying my review is not available & something to do with community guidelines & that I can't post any more reviews???? I LEGIT thought someone hacked my account. Since Sept 9th, I have made 4 or 5 calls to Amazon and each time explained what's happened and they say sorry about this, we will get a manager to call you within 2 days. Today is October 13 and I'm still waiting for some "manager" to call me. They're useless.. anyway after doing my own research, I found out there's actually tones of people that this is happening to. Like honest buyers, who gave 5 star reviews with no problems, prime members like myself who spend a lot buying from this company yet they cannot give me answers? And they avoid all my emails? In my research I found out apparently their system has some algorythm, so if you post a review too soon, or too many reviews or have too many returns, you fall into this algorythm glitch or what ever it is, & the system bans you automatically thinking you're a scam. I have never broken any community guidelines. 99% of the time I love the products & give 5 star reviews. I'm honest, been buying from amazon for years, and the way they have treated me is like I'm a criminal. It's really dissapointing... they erased ALL my reviews.From the blogs I read people who went through this filed a claim & got the ban lifted so that's why I'm here today... I want this reversed & I want a sincere apology from who ever is behind this. They need IT to take a look at this problem because it is a problem & when it happens they are very unprofessional about it.. The attachments are not working. I can email them to a BBB agent? Thanks so much ************
Business Response
Date: 10/25/2022

Hello *****************************,

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for the following reasons ${DELETE NOT APPLICABLE REASONS}:
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.ca/gp/help/customer/display.html?nodeId=*********

We cannot share additional information about this decision.

Amazon Review Moderation team
Customer Answer
Date: 10/25/2022

Complaint: 18207916

I am rejecting this response because:
I already got that response months ago. Their response does NOT apply to me and what has happened here. I explained this to them NUMEROUS of times and they are STILL just sending some generic responce they send everyone. This is really dissapointing on your end. I have been a prime member for years, I invest a lot with Amazon, I have NEVER broken ANY community rules. I have been trying since SEPTEMBER to explain this to them but they refuse to help OR read any of my emails. Some guy from the American version of Amazon actually emailed me saying I have not bought anything for over a year. I said WHAT are you talking about??? He said if you buy something over 50 dollars they might reverse it. I said I'm ******** and use the ******** version. I have only bought twice from the American version of Amazon. He just confused me more. If I could email the *** of Amazon I would! The way they are handling this is very UNPROFESSIONAL!! To this day I am STILL waiting to hear back from a "MANAGER" as their agents keep telling me that in 2 days someone will contact. NO ONE CONTACTS ME, NO ONE is actually finding ANYTHING wrong with my review and they cannot give me answers as they are just AS confused as me. This needs to be fixed ASAP!!!!! I'm not the only person that this is happening to. There's thousands of people that all of a sudden are banned for NO REASON!
Every review has been HONEST and PROFESSIONAL. My last review I gave a 5 star review since I loved the product and they banned me after thay. I thought someone hacked my account! GET A GOOD LOOK AT THESE PROBLEMS and stop treating me like garbage. This needs to be fixed. I will not tolerate their behavior for something that they themselves have no answer for. Their response does ABSOLUTELY NOT apply to me! Fix this problem asap. It's unacceptable and unprofessional!

Sincerely,

*****************************
Initial Complaint
Date:10/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought something and within a week the price dropped. I reached out to them and they told me that they would match the price and give me the $98 refund so I didn't have to return the product and rebuy, since it will cost them money to return the item. I have this is writing. I didn't get the refund, I reached out and they said that they originally lied to me and I will never get a refund.
Business Response
Date: 10/14/2022
Hello Nova,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the price changes and have reviewed the issue in detail. We regret the misunderstanding in this matter as you could return the order for the applicable refund.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18208322

I am rejecting this response because:
they rep still told me I would get a refund and I did not, then they told me the rep lied to me. I returned the item all together and havent received a refund for $500 either. This specific rep ***** was super rude to me in our chat online.

Sincerely,

Nova *******
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 gift cards at a ******* Grocery Store. $25 each. They were stolen. Gift Card numbers: 6198-5283-4485-3379 and 6198-5202-6194-6639. I called on September 24th and they filed a case to issue a credit to my account or replace the cards. I never heard back. I spoke to a supervisor ************************** on 10/13 who said that amazon cannot do anything about it, he referred me back to the grocery story Smiths, who have told me they cannot track those. ********* was terrible and didn't help. Need assistance replacing them or credit to the account.
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the lost gift cards you have purchased from the store.

Unfortunately for these gift cards and the reported case, we are unable to take any action to credit/refund the cards as updated on website under "Risk of loss" on the following link where it states "We are not responsible if any Gift Card is lost, stolen, or destroyed, or if your Amazon.com Balance or any Gift Card is used without your permission".

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

We appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

You have the ability to check the remaining gift card amount.
If the cards have not been used, issue new ones and cancel those cards.

If they're used, that's fraudulent activity. Amazon does nothing against fraudulent activity on the cards.
Please escalate this to a manager in *****************.
Complaint: 18208319

I am rejecting this response because:

Sincerely,

**********************
Initial Complaint
Date:10/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been harassed and ignored from this business after filing complaints to them about receiving parcels that do not belong to me. I was told by a customer service representative there was nothing they could do to help this situation. This has been an ongoing issue for the last 5 months with no attempt from Amazon to resolve it. The delivery workers of Amazon do not complete their deliveries and expect me to do the rest of the work for them.
Business Response
Date: 10/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unwanted/others packages delivery at your address. I'm sorry for the inconvenience caused.

I request you to please share photos of the shipping label present on the packages you have received or few of the tracking# with us. We'll look into it and help you get this resolved.

Please reply to this email or share the details with BBB for us to locate the details for a resolution.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned ORDER # ***-0308244-4121840 and the following items have been returned Emulily Western Concho Fashion Stone Chain Belt Western Flower Concho (Turquoise), SX0002, ARIAT Women's Ultra Stretch Perfect Rise **************** Jean, ****, 31 Short, SweatyRocks ************** Crop Cami Top Fringe Hem Sleeveless Vest Shirt White L and Kentysill Women's **** ************ Sleeveless Bodysuit Square Neck Slim Fit Body Suits Tops White ****** You received the package on 10/1/22 everytime I call I get the run around or different answers and yet still no refund is being processed. AND THIS ORDER # ***-6922701-1105062 everything has been returned. NO ONE CAN FIGURE IT OUT SO YOU ALL CANCELLED MY RETURNS EVEN THOUGH YOU HAVE ALL THE ******
Business Response
Date: 10/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the returns and refunds of your provided orders. I'm sorry for the inconvenience caused.

For all Amazon.com orders, once an order is returned, we typically refund within 7 days from the date we receive the items at our return center however certain items can take upto 30 days from the date of returning the item for a refund. The orders you have provided are within this timeline and are being processed for the refund. I also see that the issue is already escalated to our team for completing these returns on priority, Our team will do their best to help you get the refund asap.

I request you to please wait while process your returns for the refunds. You will be notified via email once the refund is completed. If you don't hear from our returns center by November 4, please contact us back, we'll be happy to help you further.

To know more about the refunds timeline on Amazon.com, you may visit the following link.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18207855

I am rejecting this response because:
No you have cancelled my returns it shows cancelled and it has been almost a month with no refund in site!
Sincerely,

*********************
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just noticed that I have been receiving two charges from Amazon and contacted customer service and they told me that one of the charges was an Epix subscription. I have been charged since April for Epix. I dont even know what that is and I did not sign up for it. They refunded me only for one month but I asked to be refunded for all the months because I did not sign up for it and they refused. I received a refund for two months at $5.99 each. But I would like a refund for the other 4 months for a total of $23.96. That is not a difficult refund for Amazon to afford.
Business Response
Date: 10/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Epix charges. I'm sorry for the inconvenience caused.

I've requested a refund in the amount of $23.96 back to the original payment method. Please allow 3-5 business days for this refund to be reflected on your bank statement.

Additionally, I've confirmed the Epix subscription has been cancelled and you won't be charged again.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a item on Amazon and I am a prime member and the item said it would arrive ******************************************************************** to just keep waiting and it is shipped through Amazon shipping
Business Response
Date: 10/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the unexpected delay in the delivery of your Prime order. I understand we have not met the standard by missing the prime delivery. We'll definitely look into it.

I've shared the feedback with our team to avoid it happening in future. I can see the order is now being returned to the seller. Considering the tracking, I've issued a full refund on your account. The refund should reflect in 3-5 business days on your original payment method. You will receive an email once the refund is completed.

I request you to please reorder this item if still needed, we'll ensure a successful delivery on given delivery date you will get at checkout.

I understand you would prefer a refund for Prime subscription. I see the subscription charges were partially refunded in Sept for the amount of $16.30. I wish I could do a full refund however I regret to inform you that we are unable to refund in full. Rest assured, I've escalated it to avoid delays in your upcoming orders. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/15/2022

Complaint: 18207821

I am rejecting this response because:every time they fail to deliver my item on time by Amazon shipping they say the same thing and someone needs to hold them accountable they promise a product by a certain time and I paid for Amazon prime member and they dont deliver and just say sorry we wont let this happen again and it does happen again

Sincerely,

******************************
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in last year so ive spent over 1000$ in ags in game store as a normals customer with over like **** hours played and i randomly got warned monday on my birthday when a ***** traded me some gold then today i logged into to play and randomly **** and it said im perminately banned for no reason no validating information on why im or what what reason they have for banning me but as i'm sure you've had hundred of players are being wrongfully banned on their game.at this point in time i want my account unbanned or i want refund on all the money ive spent on their game.
Customer Answer
Date: 09/13/2022
I have not heard from the business in response to my complaint.

they perminately banned my account like 2 days after i spent like 300$ in their cash shop and i have previously spent over like 700$ i want a refund or i want my account un banned
Business Response
Date: 10/06/2022
My guy, we are an independent brick and mortar video game store in **************. This is clearly about the online video game "Lost Ark" which we predate and have nothing to do with. I sympathize with someone who has had their account banned for no reason, but this has nothing to do with us and is not something we can do anything about.
I would encourage the BBB to do a better job of vetting these type of complaints.
Again, we are not the "Lost Ark" that this person is upset with.

Customer Answer
Date: 10/10/2022
what clarificatoin do you need ?
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the ban on your LOST ARK game account. I'm sorry for the inconvenience caused.

To help you further on this issue, our team would need the following details.

Persona ID
Character ************************************************************************************************************************************

I request you to please share the above details with us, once we get the information, we'll be able to look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022
Server Karta
Character Name ******

Customer Answer
Date: 10/19/2022
******** Complaint ID for the concern They basically close out my ticket i had already opened saying the situation has been resolsved mean while they did absolutely nothing so i want to reopen the ticket

Business Response
Date: 10/22/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the ban on your LOST ARK game account.

In our last communication, we have requested for the following information,

Persona ID
Character ************************************************************************************************************************************

We are still waiting for your response to look into it to get this resolved. I request you to please share the above details with us, once we get the information, we'll be able to look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022
***************** Persona ID

steam Id Kedern

Character name Kedern
************
Business Response
Date: 10/27/2022
Hello,

Thank you for sharing the details regarding the Lost ARK game.

Our team have confirmed that the game purchases are non refundable. We reviewed the account and have confirmed that the original disciplinary action merited was for Cheating: Known Cheat Program Detected. The account was found to have used a known cheat program.

We take instances of Cheating seriously as it is harmful to the community and violates the following section of our Code of Conduct (https://www.amazon.com/help/ags/coc).
3. Play fair
- Do: play within the rules of the game.
- Do not: exploit bugs or other unintended uses of game features.
- Do not cheat, bot, hack, or use other software or services that give you an unfair advantage through, for example, unattended gameplay or game modifications.
- Do not engage in real-money trading of in-game items and in-game currencies.

If you still believe that you have been mistakenly penalized despite following all rules in the Amazon Games Code of Conduct, we would appreciate it if you could provide further evidence to substantiate the appeal.

When a player uses cheat programs to gain an unfair advantage over other players, this ruins the gameplay experience for everyone else that is trying to enjoy the game as intended. We hope you can understand why we take violations of our code of conduct seriously as these can be harmful to the overall community and integrity of the game experience for all.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 17807820

I am rejecting this response because:

Sincerely,

*****************
i did not cheat at all while playing the game and the fact that ur going to keep sitting here telling me that i did something other wise is utterly ridiculious. provide evidience how would i provide evidence when all i do is log on to play the game

how about you guy provide evidense of this so called cheating program i used which i didnt't use im waiting

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