Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,718 total complaints in the last 3 years.
22,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11TH I contacted Amazon about a product that jumped $50 that was on my wish list since July. I noticed this increase when I went to order it. The order is Order# ***-8224220-0868215. The agent I chatted with is Acadhana and he told me to order the item anyway and when I received it to contact them back and I would be issued a $50 refund. This refund was to go back on my gift card amount. I received the item on October 12TH and contacted them back. They said I would receive the refund. On October 13TH I received an email from them saying they don't do price matches .It's not a price match, it's a refund of the price going up. So I want the promise they gave me which is a refund of $50. This is the generic email I received from them after the fact, We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching. So with that said, they need to give me my price increase refund.
Business Response
Date: 10/16/2022
Hello ***,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the price difference for LEGO Haunted House (*****) Building Kit.

I apologize for the inconvenience that you've experienced in this case.

I'm sorry, we don't offer price matching. Hence we are unable to provide the price difference. You may return the items, get a refund and reorder the items again whenever there is a deal price or promotion available for this item.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap.

Customer Answer
Date: 10/18/2022

Complaint: 18221997

I am rejecting this response because:I was told through Amazon chat that I would receive a$50 refund going back on my gift card balance.,This came from 2 different Amazon agents . One named Acadana who told me to order it then when I received it to chat back and tell that agent to look over the notes to receive my refund which I did when I received the item . So since I was told this twice, I expect the $50

Sincerely,

*******************
Initial Complaint
Date:10/14/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this item from Amazon had several chats and conversations with them about simply refounding my money I told them it had been past the usual timeframe for the item to arrive and Id like my money back they told me I had to file a police report which is not in the terms and conditions as I read
Business Response
Date: 10/15/2022
Hello,

I am Mahendra from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account access and the order delivery.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Drive Medical 13085RN Right Side Seat Lift Chair Overbed Table, Walnut table from Amazon based on the description (below) of it supporting 50lbs. Upon opening the package the instruction manual included with the table states 25lb weight capacity. This will not meet my needs and is 1/2 the stated weight capacity. This is false advertising. When contacting Amazon I was told this item is not eligible for return.Product details Product Dimensions15"D x 30"W x ****"H ColorWalnut ShapeRectangle ********** Medical StyleRight Top Material TypeWood Secure and Stable: This overbed table has a teak wood grain laminate finish and sturdy base and can be used for reading, writing, and eating, or as a portable desk or hospital table; comes with a built-in magazine rack for added convenience Right or Left Positioning: 180 rotation accommodates seating near any wall Adjustable: Tabletop can be raised or lowered between the height of **** and 33 inches; table pivots at the touch of a hand Designed For: Use with a lift chair, standard recliner chair, or couch; the tabletop swivels to allow for easy access and departure Specifications: Tabletop surface measures 15 inches in depth x 30 inches in width; weight capacity: 50 lbs
Business Response
Date: 10/15/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order #***-6539467-8860251 I see that a refund of $237.04 for the order has been issued already on Thursday, October 13, 2022 to the original payment method.

Refund will be processed within 3-5 business days. You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-6539467-8860251

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two recent incidents with amazon:1- They sold me gift cards that are not usable, one for gas stations that are out of business, and another for Airbnb who refused to let me use their services, Amazon retaliated when I complained by locking up my account and put me through hoops, then when I complained to BBB I just received robotic answers that gave me the run around. 2- I also send an item worth $67 back with *** and Amazon refused to refund me or even investigate the return saying that *** never reported the return so it means I never returned it, and I should follow up with *** about that, they even insinuated that I was lying when I told them I have an evidence a receipt was left by *** upon pick up, saying that *** never leave receipts upon pick up, they told me I never sent the item back so will never receive my refund and told me to go do my own investigation with ***
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous communication, The order ID: ******************* not marked as returned .

The refund will only be issued once item returned to fulfillment center.

As you mentioned that you returned the item to *** but there is no return tracking confirmation, I request you to contact the carrier which is Ups.

Regarding the gift cards for us to determine the status of the gift cards, we need the claim codes, gift card numbers. To verify the authenticity, we need the receipts obtained from the seller/store. Without this information, there are any actions we could take from our end.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18221827

I am rejecting this response because: regarding the gift cards; there is a misunderstanding: the gift cards were purchased on Amazon for third party services (gas and Airbnb) both of which were useless, so if you tell me how to send you the gift card number (claim code) Ill do that, I dont think I can do that here?

Sincerely,

*****************
Initial Complaint
Date:10/14/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a book from Amazon for school, the book came ripped. I called customer service, they offered to send me a new book and stated that I had to return the old one. I informed the rep that I would be out of the Country. The rep said I had until the end of October. Well imagine my surprise to see that Amazon has charged me for the book. I started a chat with customer service and they disconnected the chat. So I had to call, the call costs .25 a minute because I AM OUT OF THE COUNTRY. Three reps later I was given no assistance or resolution. I was just told I had to return the book. They asked if there was a *** where I am unfortunately there is no *** in *******. I have had prime for yrs but after this I am closing my account with Amazon.
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-114-3175919-5844211.

Upon reviewing the order I see that the team already requested you to return the item.

As the item in transit back to fulfillment center, The refund will be processed once item received at fulfillment center.

I request you to wait for the item to be received at fulfillment center.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their system randomly threatens me with deactivation over one single incident that was immediately addressed when brought to my attention. The matter was taken care of long ago. When I try to contact them the web page will not work. The "call me now" button is greyed out and does not work. When I attempt to schedule a call the page states that my "captcha" is incorrect. This is impossible because there was NEVER a "captcha" displayed on the page. I have medical issues and that is why a sell on Amazon, it is EXTREMELY upsetting to continually be threatened over something that I believe to be resolved.
Business Response
Date: 10/18/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on {October 18,2022}.

Thanks, Amazon.com
Seller Performance

Customer Answer
Date: 10/18/2022

Complaint: 18221798

I have submitted that information via *** through the BBB because their site would not upload the *** with the information they need. I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 11/03/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 3,2022.

Thanks, Amazon.com
Seller Performance
Customer Answer
Date: 11/03/2022
they keep telling me to use a contact link that does not work and the email address they responded from is a no reply email address. This is the only way to make contact with them and the only way to get the information that I need and fix this problem. I guess I could submit it to the attorney general but I hate to do that if it can be resolved here.
Complaint: 18221798

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 11/07/2022
Greetings from Amazon Services,
I understand that the seller is not able to appeal the Account health Rating and seller is facing an error which is preventing to submit the appeal.
On checking with the team, Seller is unable to submit the appeal due to Violation on the ***** B002NZLWIY
Our team have requested the seller to update their listings using a trademarked term on their detail pages, but their brand names do not match the rights owner of the trademarked term. This is likely to cause confusion as to the source, endorsement, or affiliation of the goods, and is a violation of the Amazon Intellectual Property Policy for Sellers, which can be reviewed at:https://sellercentral.amazon.com/gp/help/G201361070
The ASINs will be reactivated automatically if their detail pages are edited in one of the following ways:-
- Changing the brand name to match the rights owner of the trademarked term.
- Removing the trademarked term from the detail page entirely.
- Updating the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product (e.g. charger for Kindle ********* charger compatible with Kindle ********* charger made for Kindle ********* etc.). Note that there are legal requirements for the use of compatibility terms.
I have checked and see that the seller have deleted the listing instead of editing the listing which prevents the seller to submit the appeal. Once the above changes are made, seller will be able to appeal successfully.
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TBA303144553099 this tracking was lost in transit, and amazon close my account still charge my money.
Business Response
Date: 10/20/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 October, 2022.

Sincerely,

******
Amazon.com
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item and asked for a refund the seller told me to contact Amazon for a refund Amazon refused to refund me after many hours on chat and the phone I was than told to contact there legal department All I wanted was a refund
Business Response
Date: 10/15/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order #***-4042305-0817830 I see that return was created on Tuesday, October 11, 2022.

Returns typically gets processed within two weeks from the date of return.

If you don't hear from our ************** by Tuesday, October 25, 2022 please write back so we can find out what happened.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18221741

I am rejecting this response because:
Amazon owes me an apology for treating horribly
I was threatened by email and your leadership team to go to your legal **** for a refund
why ?
Sincerely,

****** ******
Initial Complaint
Date:10/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/3/22 I was out picking up my kids from school and received an alert that my W4 Wagon was delivered. To my surprise when I arrived home, the W4 Wagon was not at my door. I immediately looked at my neighbors house and did not see it so I opened a claim and provided details. After waiting a few days I then received an email asking for the same information I had already provided. Feeling as though I was being given the run around I reached out to my Amazon Store Card to open a dispute. Before this, I have never filed a dispute with a credit card company before but I didnt know what else to do on 10/10/22 I received an email from **************** stating a refund was being issued. I then received an email from Amazon stating my claim was denied so I reached out to Amazon via chat and spoke to ******. ****** informed me that a refund was issued which was in alignment with the email I received from **************** and ****** sent me a follow up email. As a result of receiving this communication, I contacted Amazon Store Card to close my dispute with them to ensure a double refund was not issued. And I received a confirmation from Amazon Store Card confirming the dispute was closed. I waited to see if the refund would post and noticed it had not. I decided to review my orders in Amazon and noticed it said a refund could not be issued so I reached out to Amazon again. I again had a supervisor tell me a refund was issued and again sent an email confirmation confirming this. I then questioned why My Orders showed a refund could not be issued as is usually shown. I then got another supervisor who stated a refund was not issued and could not be issued because of the dispute I opened with the credit card company. I pointed out the facts above and am being told I have to follow up with my credit card company. despite being told by two supervisors I was issued a refund and I never received the wagon.
Business Response
Date: 10/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************. Upon checking the order details I see that based on the charge back request, The amount was added back to your original payment method.

As the amount with your card issuer, we can't take any action upon it. I request you to contact the carrier issuer and get the complete details so that the amount can be added to your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 10/31/2022

Complaint: 18221724

I am rejecting this response because:my credit card issuer has confirmed that they have not received the ****** credit that Amazon is stating they returned by way of a chargeback. Amazon is lying and refusing to refund me my money for an item I never received. This is absolutely ridiculous and fraudulent behavior!

Sincerely,

*****************************
Business Response
Date: 01/03/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We are contacting you regarding order 112-6687612-9878620. We issued you a refund in the amount of ****** USD on 2022/12/11.Here's the transaction id **************.

You can view the refund details at the following link:

******************************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Initial Complaint
Date:10/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charging me $7.67 for no reason on my seller account. I've had no inventory stored in warehouses for years and company continues to randomly post charges on my account. Email is ****************** under business STYLENDLY LLC
Business Response
Date: 10/16/2022
Greetings from Amazon Executive Seller Partner Relations Team.

During our research over the $7.67 charges applied to the Seller account, we have found the following details.

We were able to confirm that there indeed were inventory stored at our warehouse during the month of September, 2022:
https://sellercentral.amazon.com/reportcentral/INVENTORY_SNAPSHOT/0/%7B%22filters%22:[%22%22,%22%22],%22pageOffset%22:1,%22searchDays%22:90%7D

Additionally, the units have been subjected to Long Term Storage Fee due to units being stored at our warehouse for over 180 days. The details of the storage fee report can be viewed via the following link:
https://sellercentral.amazon.com/reportcentral/LONGTERM_STORAGE_FEE_CHARGES/0

Lastly, the monthly storage fee report can be downloaded through the following link:
https://sellercentral.amazon.com/reportcentral/STORAGE_FEE_CHARGES/1

Therefore, the charges applied are based on the evidence of the inventory which were stored at our warehouse till September.

Note: The storage fees are applied only in the following months post storage. For example, for the units which are stored at our warehouse during the month of September, the charges would be applied during October.

For more details about inventory storage fee, please refer the following help page:
https://sellercentral.amazon.com/help/hub/reference/G3EDYEF6KUCFQTNM

For more details about LTSF (Long Term Storage Fees), please refer the following help page:
https://sellercentral.amazon.com/gp/help/G200725880
Customer Answer
Date: 10/16/2022

Complaint: 18221575

I am rejecting this response because:
I have disposed of this inventory for a year ago and Amazon refuses to remove my inventory from long-term storage and I continue to get hit with fees. This is unacceptable and I am not paying for glitches within their system. Again, I have removed this inventory over a year ago and it's still accumulates fees.

Furthermore I have tried to dressing this issue directly with Amazon and they refuse to come up with a resolution.

Sincerely,

*****************************
Business Response
Date: 10/24/2022
Hello from Amazon.com,
Per the Removal Order Detail report, we can see that the seller had 2 units remaining of their inventory which were incurring the Long Term Storage Fees. The units were automatically disposed of on September 9th, 2022: https://sellercentral.amazon.com/recoveryui/removal-order/detail?sourceRemovalOrderId=22090910KU
The seller was charged $0.03 for storage fees from September. Amazon will not be able to reimburse this amount as the service was provided.
Customer Answer
Date: 11/01/2022

Complaint: 18221575

I am rejecting this response because:
I had requested disposal of these items a long time ago. I will not be paying this.

Sincerely,

*****************************

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