Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,521 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 21, 2022 order was placed, I ask for help after I installed the system, but the company was not able to assist they didn't know how so they offered troubleshooting for about 60 hours a day by day I was working with their technical support, after two months they got to the conclusion that they can not fix it and the system is not able to work as they advertised, I said I want to return that since is not working,they told me to return with Amazon, Amazon sends me back to Blink and they playing the game with me for more than a month today, I have enough of this disrespect I want my money back
Business Response
Date: 10/19/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/19/2022

Complaint: 18226302

I am rejecting this response because:Amazon is still palying gmaes after I did what they requested they said sorry your window oif return past , that is ridiculus there is no support for this product , Amazon is sending me to blink for the return issue and Blink keep send me back to Amazon since Amazon own blink I need real help with this scam please

Sincerely,

***************************
Business Response
Date: 12/04/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return issues with the Blink device.

I apologize for the inconvenience.

I've already provided you with the only possible alternative in this case i,e a return with restocking fee.

We'll not be able to make an exception for the restocking fee in this case.

Please confirm if that is okay and I'll assist you with the return for refund option.

Feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/06/2022

Complaint: 18226302

I am rejecting this response because: the comapny is not fixing the security system , they know the suystem is faulty but yet they keep me whaiting for their higher thechnical support to call me for 3 months , finnally when they called me they said that they going send new generation modem and doorbell to fix my problem but they didnt keep their promise they send exacly the same model with exacly the same problems . they refusing take back the system until I pay restocking fee what I should not have to pay since they was holding me waiting for 3 monts just for this purpose to collect the restocking fee. I read other reviews and I see this system have be rated low for the exact problems I have about **** people complaint about the same issue

Sincerely,

***************************
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday, October 11, 2022 I made an online purchase at amazon.com for a pair of shears to be delivered by Thursday, October 13, 2022. Today is Friday, October 14, 2022 and I have not heard anything about my order. So I went online and I saw that my order has been delayed. The seller of the item on Amazon does not have any contact information. I talked with an Amazon representative who made it very extremely hard to get contact information for the seller after I ask for it from the Amazon representative. The Amazon representative said there is no tracking of my order which is false information because my bank account was charged $15.36 for this order. Lastly I am very upset because Amazon is not allowing me to cancel this order that they are not giving me.
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have not received the order.

I've checked on it and I can see there are no updates on the tracking and we assume it to be lost in transits. In this case, I've issued a full refund on your account for the provided order back to your original payment method. This should reflect back in 3-5 business days on your billing statement.

You will receive an email once the refund is completed. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon bans me from leaving reviews for the products I purchase there and has deleted all my reviews. I just want to have my reviews back and have the right to leave any review for the products I bought there. All the comments are real. My account is ************************* and I have used that account for more than 4 years.
Business Response
Date: 10/19/2022
Hello Zhi,

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for the following reasons :
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

To learn more about this policy, go to Community Guidelines:
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

We cannot share additional information about this decision.

Amazon Review Moderation team
Customer Answer
Date: 10/19/2022

Complaint: 18225845

I am rejecting this response because: all my reviews are real and I have bought all kinds of products and done the reviews on all kinds of products. I do not think I have corelation with the behaviors you have mentioned. Also, when I do the research online, it saids the reason might be that I have comments on too much products at a time. Then, I will learn this ****** and would not do this again. I hope I have a change to have the right to leave a review again.

Sincerely,

*****************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I REQUESTED TO NOT LEAVE PACKAGES OUTSIDE. I BEEN @ MY APT 6 YEARS..AMAZON LEAVES EVERY PACKAGE OUTSIDE????I HVE GOTTEN MY ACCOUNT CLOSED AND THEY BILLED ME SO THE DID GVE ME 10 MNTHS OF CREDIT FOR PRIME..BUT THEY REFUSE TO ALLOW ME TO ORDER SAYIN I DID TO MNY RETURNS WELL THTS CORRECT I SPENT MY BNK CARD ON LEFT OUTSIDE PACKAGES..LIKE ON THE ***** UNDER MY ADDY IS A BLK BOLD PLS DO NOT LEAVE PACKAGES OUTSIDE WILL BE STOLEN..OK EVEN WHEN IM HOME .I HVE MADE POLICE REPORT OF GUY HERE CAUGHT ON TAPE & INVOLVED OFFICE HERE TO ASSIST.MY ************ HVE PROOF PACKAGES ALWAYS LEFT OUTSIDE.ONE DRIVER LIED & SAID HE HANDED ME A PACKAGE FOOTAGE SHOWS HE LEFT IT OUTSIDE AND WALKED OFF AFTER BEING CONFUSED AFTER A WHILE. I LVE NEAR ***************** MY ISSUE IS THE CAMERA DOESNT SHOW THT SIDE OF MY DOOR SO ALL LIVE HERE KNOWS IF THEY VISIT THE ************ STUDIED CAMERAS.SMH THIS IS A ONGOING ISSUE.THEY NOW HVE ME @ ONLY DIGITAL CONTENT...THEY CANCELL EVERY ORDER ORDERED.??I ASKED IF THEY CAN PUNISH DRIVERS FOR THIS ISSUE NOT ME. I **** BEEN ABLE TO PLC ORDERS BUT I STILL PAY FOR DIGITAL SERVICES..MY WHOLE APT IS AMAZON DEVICED I AM SO STRESSED OUT OVER THIS..THEIR CUSTOMERS MEANS NTHN. SO THEY EVEN CANCELLED MY SERVICE WHILE ON A CALL THIS WEEK WITH CSR??HAD TO REAPPLY FOR PRIME IDK WHATS GOING ON.& WHEN U CALL CSR THEY ALWAYS OFFER CREDIT/ REFUND I ONLY ASK FOR MY ITEM STOLEN..I CAN AFFORD ALL PURCHASED THEY ACT LIKE IM FRAUDING THEM.WHEN REALITY ITS THEM.SOME PACKAGES NEVER MKE IT TO MY HANDS SEEMS LIKE ALWAYS.MY POINT IS IF THE COMPANY/ DRIVERS RESPECT MY SHIPPING REQUEST I WOULDNT NEED REFUNDS PERIOD OR MKE A COMPLAINT OR ANYTHING LETS BE REAL.THEY CANNOT HVENOT STOP PUTTIN PACKAGES OUTSIDE LIKE ?? ******* MONEY??THIS IS SO UNFAIR..IM DISABLED & THIS STRESS IS UNNECESSARY AND TIRING.I ASK THT I CAN RECV ORDERS @ AMAZON BOX THEY HVE TREATED ME TERRIBLE &WHY SHLD I ORDER OUT OR PAY WHEN I DONT GET ALL/ FULL PRIME SERVICES..STOP LEAVING MY PAID ITEMS OUTSIDE
Business Response
Date: 10/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account and refunds. I'm sorry for the inconvenience caused.

I've checked on it and I can see the Prime subscription charges for multiple months were successfully refunded on your account on Oct 10 and a confirmation email was sent on Monday, October 10, 2022 at 12:25 PM (PDT). You may refer to that email for the details on the refund.

Regarding the account issue, I can see it was escalated to our team and after careful consideration, we have determined that we will not be able to reopen your closed Amazon accounts. This decision is final and we are unable to reverse the decision. Please refer to the email sent on Sunday, October 9, 2022 at 10:50 PM (PDT) regarding your account status.

We are unable to share any additional insight on this matter. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Complaint: 18225593

I am rejecting this response because:

Sincerely,

*******************************
UNFAIR & AMAZON WON'T ADMIT THE WRONG OT FOLLOW SHIPING DIRECTIONS
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I've recently ordered Rogaine Foam (Order# ***-0648125-0295452) and for some reason I've got the topical solution. I've started the return process to get a refund so I could get the correct formula, since I'm allergic to the topical solution and my doctor prohibited that I use any other formula except the foam version. Amazon automatic system didn't accept it.So, I've contacted customer service by chat and they escalated the issue. I've got another email saying the wouldn't accept the return due some regulations. The item was delivered October 13th, today is October 14th. According to the system I have until January 31 to return it. The item came sealed. I never opened because I saw it was the wrong formula. The item is still sealed. There's no reason to not accept the return.So basically they sent me the wrong item and won't accept it back? Is this a joke?Amazon is not what used to be. I never thought I would have to open a complaint here so they can accept a return.
Business Response
Date: 10/16/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding in this case.

I see that you have received what you have ordered. You have ordered "Rogaine Men's Extra Strength 5% Minoxidil Topical Solution for Hair Loss and Regrowth, Treatment for Thinning Hair, 3 Month Supply, Unscented, 2 Fl Oz " This is not the foam one.

https://www.amazon.com/dp/B0000Y8H3S?th=1

Also this item is non returnable and In this case we are unable to issue return label or refund in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12 Oct 2022. I canceled my account with Amazon for personal reasons. The following evening I turned on my Kindle Ebook reader and discovered it had been "deregistered", which I was not surprised to find. However, Amazon also blocked my access to ALL the books I purchased over the last 10+ years. I don't know how many books, but well over 100 almost all of which I paid for.I want MY PROPERTY ITEMS (eBOOKS), which are nothing more than electronic files DOWNLOADED to my Kindle, returned or refunded IMMEDIATELY. I called Customer Support at ********************** and after an HOUR of being bounced between different "sections" on both Text-Chat and Voice Telephone, I was told I was simply out of luck regarding my purchased books and I "...should have read the small print" routine typical of greedy rip-off artists.This is outright Theft and I demand Amazon return my Property.
Business Response
Date: 10/27/2022
Hello,

I'm ***** from Amazon.com.

Once an account closure request is submitted, this begins a request to delete the data associated with the account in all marketplaces and Amazon affiliated sites globally and closes the Amazon account worldwide.

We were able to verify a request to close your account was submitted on the Amazon.com retail website on October 12. As a result, we are unable to restore your Amazon account and any data associated within it.

You were sent a confirmation email on October 12th that deletion of your information and data would be a permanent action, and you replied confirming to continue.

I would be happy to issue a $100 Amazon gift card as a gesture of goodwill should you decide to open a new account.

We're always happy to help if you have any other questions - you can click a button to contact us from any Help page on our website.

Thank you.
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a dog kennel on September 21st, realizing I had bought the wrong size I selected to return it. The item had already shipped before I could hit return so it was delivered to my house. I brought it to *** on the 1st, it is now the 14th of October. I was told by Amazon to allow to 14 days for the item to reach them and to wait until November 6th for them to investigate what happened to the return. I followed through on my part, I brought the package to *** and got a reciept. If *** lost the package or if there is a considerable delay this shouldn't cause a delay at me recieveing my refund. I would like to be refunded for the package that is no longer in my possession as soon as possible.
Business Response
Date: 10/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused.

Generally the refunds are issued within 14 days from the date of return however certain items may take upto 30 days for the refund to be completed. This is the reason the customer service team have requested to wait.

Upon checking on the provided order details, I can see a full refund has been already issued on your account on Friday, October 14, 2022 at 6:50 PM (PDT) back to your original payment method. This should reflect on your billing statement within 3-5 business days. Confirmation email sent on Friday, October 14, 2022 at 6:57 PM (PDT).

If you still have any issues, please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18225238

I am rejecting this response because: Amazon is still trying to charge my bank account and causing none payment fees to apply. This was an attempted charge on the 14th

Sincerely,

****** ******
Business Response
Date: 10/22/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding a charge attempt for refunded order. I'm sorry for the inconvenience caused.

I'm unable to find the charged amount on your account. If you are charged again, I request you to please share a unique charge id (it will be 9 digits alphanumeric id) that you will find on your billing statement of the account where you are charged.

This will help us identify the transaction and we'll be able to help you further. I appreciate your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for what they say is asking for refund. I actually did ask for a refund because they sent me a box without the item in it and I paid almost $900 for it. When called in they said they would refund my money and actually gave me a credit to Amazon. That was great then a hour later they closed my account. I never got my money back so they ripped me off for $900 and canceled my prime business membership which I just paid for the year. We are filing a small claims case against them if my money isnt refund and my account restored.
Business Response
Date: 10/21/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the business account.

We have tried locating the account details using the information you have provided on this BBB complain however could not locate it. I request you to please share the registered email id of your business account which was closed and where the order was refunded and you had business prime with.

Once we get the details, we'll look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I've bought a blu-ray disc collection from a thirty-party seller and one of discs came with early signs of disc rot (Order #***-9817365-5476208) which probably means the other discs probably have the same issue but it's not apparent yet. I've contacted the seller and they agreed the item was defective and requested to be sent back for a refund. The problem is that due my current location the cost of returning the item would be more expansive than the item itself and the seller told me he wouldn't be able to reimburse the shipping costs. In other words, I would lose more money returning the item them keeping the item. Actually, the amount would be negative. So, I've contacted Amazon and requested the A-to-z Guarantee and their reply was that I should return the item without any solution to the problem. If I return the item I'll lose what I've paid for because the shipping costs are high and if I keep the item, my collection will be incomplete in the best case scenario because probably all discs suffer from the same problem.
Business Response
Date: 10/16/2022

Hello,
We have reviewed the issue filed for the Order 114-9817365-5476208 and noticed that the Buyer has reported the defect/damage pertaining to this item on time.
We have issued a full refund to the Buyer on 10/16/2022 in the original payment method.
Refund Amount: USD 46.01
Refund Date: 10/16/2022
In summary, Buyer has been full refunded for the item.
Sincerely,
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a very heavy item from Amazon.com online about once a month. I have called them several times and put special instructions on my order for them to DELIVER UPSTAIRS TO MY APARTMENT #***. **************** continues to tell me this problem is fixed and yet, it is not. Just got another box delivered to the downstairs mail box this week. I CANNOT LIFT THIS BOX TO CARRY UPSTAIRS. Can you help me
Business Response
Date: 10/16/2022
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I would request you to please help me with the order number using your account email address so that I can pull up the information and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/18/2022
Im just enclosed photos of the two orders that were to be delivered to my front door that were not delivered to my front door but delivered downstairs they are very heavy and I had to carry them up two flights of stairs the instructions were for them to deliver to my front door to apartment number 214 thank you
Customer Answer
Date: 10/26/2022
THIS IS RESOLVED SO PLEASE END THE COMPLAINT & thanks *********************

Get Organized by ***

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