Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,778 total complaints in the last 3 years.
22,181 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-2332201-2465831 My package was never received yet it was scanned as delivered to recipient. The driver left all of the packages to be delivered behind. I took pictures to show how they were left. I sifted through all of them and my package wasnt in there. Anyone can just walk by and take whatever they want. When u call to complain, **************** isnt much help. Theres no way to prevent drivers from doing this??? It keeps happening which Im surprised Amazon doesnt care seeing how they have to refund and replace packages when they are not properly delivered. I really hope someone can contact the department that these drivers come from and address this.
Business Response
Date: 10/15/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order #***-2332201-2465831 I see that a replacement has been issued for the order already on Thursday, October 13, 2022.

The replacement order should arrive by Saturday, October 15, 2022.

We request you to wait till that time. Your patience and understanding is appreciated.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is *************** I have ** **** and **** series ** TVs. I am trying to watch the Thursday night football on twitch prime video channel live stream. When I tried to watch the stream of the *** game it keep freezing and buffering I tried from auto all the way down to 144p and it still the same problem. On October 12th 2022 I did respond to your guys's email but nobody did respond back to me with the help with the twitch pausing and buffering. And there's nothing wrong with my TV. And I did contact you guys on October 6th , 2022. One of your higher *** at Amazon in Washington did contact me back but I could not get back to them until the 12th of October. Hope somebody can help me out with this issue. A lot of people are people are experiencing this issue? Is Amazon going to fix the issue?. I did search the issue online and a lot of news sources are reporting on this issue. I hope you guys can help me to fix the issue. Thank you ***************. Have a good day. Hope to hear back from you soon.
Business Response
Date: 10/23/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing in about the Twitch app on Web** devices.

We appreciate your interest in our new ** app! Unfortunately, there may be some limited capability at this time. For example some features such as purchase, player quality options and VOD playback are not available at this time, but its coming in the near future!

We apologize for the inconvenience this causes you as we continue to add new features and improvements.

To watch all your favorite Twitch streams on your ** Smart TV, download the Twitch App from the ** Content Store.

You can also opt to log in to your existing Twitch account to access your followed content, or sign up for a Twitch account.

If you are experiencing any issues with the Web** App, please try some initial troubleshooting:

On a web browser, please try unlinking your device and Twitch account here: https://www.twitch.tv/settings/connections

On your ** device, clear the data and cache from your Twitch App.
Power cycle your device (unplug it for 3 minutes and then plug it back in).

On your web browser, please clear the data and cache.
This will prompt you to sign back in your Twitch account.

On your ** device, relink your Twitch account.
When you hit "Sign in" on your device a code or QR code should pop up.

On a web browser, make sure you are signed into Twitch on your browser, then navigate to twitch.tv/activate.
Then please input the code on your TV, into your browser prompt.

If you are still having issues, we will require some additional information. This information will allow us to better sort your issue, and give our TV team a better picture:

The device you are experiencing the issue on. (Example: ** OLED65GXPUA, ** B9)
The version of the ** your device is running. (Example: Fire**, Android 9, Web** 3.0.0)
The version of the Twitch app you are running. (Example: Twitch version 8.5.1)
If possible, take a photo, or include a short video of what youre experiencing.

Thank you very much for taking the time to report your issue!

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/13/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered loma *****- plant based meats ( *******) on October 5,2022. I ordered this product with 2 other items. Both of the other items were delivered on 10/12/23. This product still has not been delivered. The tracking info on the product stops as of October 7,2023. I'm trying to get a refund and that option do not come up. I have photos of when the tracking stopped. Please assist if possible.
Business Response
Date: 10/15/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint.I'm sorry to hear that you didn't receive the item "Loma ***** - Plant-Based Meats (ChopletsTM (20 oz.), 12 Pack) " from the order #***-4459152-9725845.

After reviewing the order #***-4459152-9725845 I've issued a refund of $96.99 for the item on Saturday, October 15, 2022.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=***-4459152-9725845

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/13/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Oct 10, 2022 Order #***-0752743-3966648 Order total $1,266.70 (1 item)Product said on app that delivered at **** am on 12th as handed over to resident. But it wasnt at the door nor handed over to anyone. I contacted amazon multiple times and was told that many times it happens that status is reflected much before actual delivery and I need to wait till 13th Oct **** pm else they will refund and resolve the issue. I got the same response every time. I asked for proof of delivery they said they dont have it and should be updated by 13th Oct 8 pm. Now when I contacted them after 13th Oct 8 pm I am being asked to file a police report which I did and shared the info. Very rude amazon agents now tell me they dont have access to verify reports now and I need to call back during business hours. Two entire days wasted for nothing and I have neither got a refund nor the product. I need the replacement product sent to me.
Business Response
Date: 11/02/2022
Hello,

I am ****** K from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your disappointment regarding the delivery experience you had on the order that is marked as delivered but you haven't received it. That's definitely not what we want our customer to experience shopping with us.

I've checked the details and see that we have successfully refunded the order on October 14, 2022 to your payment method. Usually, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view details of the completed refund on your Amazon.com account: http://www.amazon.com/gp/css/summary/edit.html?orderID=112-0752743-3966648

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
****** K
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************, and I own an Amazon store named E&**********. My account was deactivated on June 26th, 2022 and my funds were withheld since this date.
Business Response
Date: 11/25/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a store in Amazon marketplace, my funds have been retained and i really need it, i ask you to please help me with this process, my store appears in the marketplace as MK Investments LLC, i ask you to please help me with this situation, i will be attentive to any action take.Sincerely,****************
Business Response
Date: 10/29/2022
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 10/29/2022
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item purchased on August 29,2022 and returned on September 13,2022 to Amazon locker (**** **********, ******, ** *****). After contacting customer service 4 times & being told refund in 3-5 days no refund has posted. Order #: 111-5954800-8285042
Business Response
Date: 11/03/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issued a refund of $1100.79 for the order #***-5954800-8285042 on Friday, October 21, 2022.

The refund was issued to the original payment method. Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-5954800-8285042

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I processed a gift return and dropped off the return. Your system isn't recognizing it. I have proof of the label and it being dropped off at **** store. I simply want my store credit. I've tried talking to your staff twice through chat and they are useless.
Business Response
Date: 10/15/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order #***-7128435-1239467 I see that there is no return has been created for the order.

We can only locate a return with the authorized return label for that particular item. Without the return we will not be able to issue a refund for the order.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/13/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase 10/6 through Amazon for an item. ***** sent me a message saying my order would ship in 2 boxes with 2 separate tracking numbers but they could only enter one into Amazon. The one entered into Amazon was delivered to me. The second box was never shipped and under fed ex tracking says label created but it has never been shipped. I contacted ***** and have gotten the same replies over and over. That they would get back to me, escalated my issue to the manufacturer, offered discounts, told me my order had shipped when it hasnt. On Amazon it shows my order was delivered because the tracking number they entered was delivered. So now I have a $1500 item I have been fully charged for and only half of an item. Completely unusable. No one has ever gotten back to me with a shipment date or resolution to this issue. After making a complaint on Amazon about Cymax I received a message from ************** and a phone number. Ive left messages and havent heard back.
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing package and I'm sorry for the inconvenience caused.

Upon checking on the details, I do see the order was shipped in two different boxes. The Fedex have delivered them on two different dates and have updated a photo on both the tracking as available on the following links.

Box 1 delivered on 10/6/2022:

https://www.fedex.com/fedextrack/?trknbr=278715696453&trkqual=12024~278715696453~FDEG

Box 2 delivered on 10/15/2022:

https://www.fedex.com/fedextrack/?trknbr=278715696660&trkqual=12024~278715696660~FDEG

I'd request you to please check on the above tracking details along with the photo to identify your location to see if that second box is available at the place visible in photo. If you still have not seen that package there, please re-open the claim by following the steps in the email sent on your registered email id on Saturday, October 15, 2022 at 3:52 AM (PDT). Please share the tracking and the detailed information when reopening the claim, the team will look into it and help you get this resolved.

I appreciate your efforts, time and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022
I filed a complaint and the company has resolved the issue so I would like to cancel.
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $25,000 to have them start and manage my Amazon Store. We were to split the profits 65/35. Everything seemed fine until it came time to split the profits and they asked for more than their share. I am attaching the conversation we had on Slack where LPK Automations insisted that I pay an inflated amount even though I'd told them it wasn't what we'd agreed on. I refused to pay u til they fixed the issues. I have since paid a lesser amount, upon which we agreed. Since then my Amazon Seller Account has been deactivated because too many sales were made too soon, according to Amazon. LPK said they would reactivate it but it has been over a month. Meanwhile I have $9,000 in my Amazon account that won't be released until the issue is resolved with Amazon. The fact that LPK has let it go on this long without rectifying the situation seems retaliatory. The contract was signed by my cousin in my behalf because they're so disorganized they never sent me a contract to sign.
Business Response
Date: 10/13/2022
I am the owner of LPK Holdings LLC my name is *********************** and i received a complaint from ********************* and i want to say she never paid us $25,000 and never signed a contract with LPK Holdings we were running her Amazon account on behalf of a different company who she signed up with but she never signed a contract with LPK Holdings and never sent us any money so i would like this complaint dismissed or I would like to see proof that she sent us money and signed a contract with us thank you
**********************;
Owner of LPK Holdings LLC

Business Response
Date: 10/18/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 23. 2022. We notified the seller of this decision by email on that day.

Sincerely,
Amazon.com

Customer Answer
Date: 10/18/2022

Complaint: 18131981

I am rejecting this response because:there was no need to contact Amazon as my complaint is not against them but against LPK Holdings LLC who was supposed to manage my Amazon store.. LPK Holdings is the reason my account is no longer in good standing with Amazon. Please do t contact Amazon again.

Sincerely,

*********************

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