Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,514 total complaints in the last 3 years.
21,505 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Wonderfold Wagon from Amazon, from a third-party seller. The package was late, and the box was damaged, some scuffs on the product as well. After contacting Amazon customer service, I was assured that this was covered under the A-to-Z Guarantee policy and I could keep the item and would still be refunded the $958.56 I paid for the item. I have the promise in writing as well, included in the documents below. After back and forth with various Amazon reps and leadership, they went back on this promise, and I was told I will not be receiving the promised refund. I blacked out the name of the rep so no personally identifiable information would be in the screenshot of the email. This was order number 113-1975709-0639444 placed on July 6, 2022.
Business Response
Date: 10/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the seller fulfilled order. I'm sorry for the inconvenience caused.

I was able to locate the contact where it was promised to be refunded and the associate mentioned about not returning the order. I sincerely apologize for the miscommunication regarding this order. All the orders fulfilled by the sellers are eligible for A-Z guarantee claim however returns are decided from case to case and the final decision about return is communicated by the A-Z directly on your registered email id.

I understand the associate have promised it without a confirmation from A-Z team. I've forwarded the contact details to the concern authorities to make sure a necessary coaching is done to avoid it happening again in future. This order needs to be returned to the seller to the address that they have provided for the refund to be issued. I kindly request you to please return it at the earliest, once it is received by the seller, they'll help you get a refund.

I'm sorry again for the hassle and inconvenience you have to go through on this purchase. If you still have any issues, please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18225120

I am rejecting this response because:
The miscommunication was on the part of Amazon. My understanding was clear. I keep the very heavy item and I get refunded Furthermore, the coaching of your staff is for your benefit, not mine. The training of your employees is your responsibility and doing this after the fact does not help me at all in regards to this situation. The fact is that a refund was promised and the item did not have to be returned. This should be honored as its in writing and was spoken. This is why I asked the associate to put the promise in writing. Refund the cost and take issue up with the seller as Amazon allows them to sell on the site.

Sincerely,

****************************************
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I've bought a blu-ray disc collection from a thirty-party seller and one of discs came with early signs of disc rot. I've contacted the seller and they agreed the item was defective and requested to be sent back for a refund. The problem is that due my current location the cost of returning the item would be more expansive than the item itself and the seller told me he wouldn't be able to reimburse the shipping costs. In other words, I would lose more money returning the item them keeping the item. Actually, the amount would be negative.So, I've contacted Amazon and requested the A-to-z Guarantee and their reply was that I should return the item without any solution to the problem.If I return the item I'll lose what I've paid for because the shipping costs are high and if I keep the item, my collection will be incomplete.
Business Response
Date: 10/16/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued. Please don't worry about returning the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a follow-up for Complaint Case ID #******** regarding the order 114-0294568-4353049.As attached, I sent out the following information directly to the concern team on Sep 29 as per request from Amazon within Case #********. However, I have not received a response yet, and the Case #******** has been closed only with my dissatisfaction noted. It's been already two months since I returned the order, but I have not received a refund yet. It seems to me absolutely clear this is a scam. I have attached a copy of Complaint Case ID #********, the return label for 114-0294568-4353049 and the return receipt.1. Order number: 114-0294568-4353049 2. Today's date. (MM/DD/YYYY): 09/20/2022 3. Date return item was shipped. (MM/DD/YYYY): 08/11/2022 4. How did you ship back your return? **** pickup, *** drop off, mailed with ***** or ************* *************** Hemes, Royal Mail, etc.): *** drop off 5. Description of the item returned (item name, color, size, quantity, etc.): CarlinKit carplay, block, 1qty 6. Have you experienced prior issues with returning items to Amazon? No
Business Response
Date: 10/19/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. I've shared the feedback with the concern team to get this checked and avoid it happening again.

We've refunded the order back to your original payment method. The refund should reflect on your billing statement within 3-5 business days. Email confirmation sent on Tuesday, October 18, 2022 at 5:02 PM (PDT)

I appreciate your cooperation and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon has correct payment info but is not providing correct payment info to my bank. so orders are failing because amazon is failing to manage my payment information, costing me time, and draining my energy. amazon has been made aware of this issue yet since July 2022 they have failed to resolve it. instead they claim the issue is mine. i assure amazon my bank and i are prepared to demonstrate otherwise. you have correct payment info and you fail to provide it to my bank. this cause me injury of lost time and drained energy managing that i expect to be compensated for. i also need amazon to resolve their issues and let this customer live his life without ******************** interfering.related issues have recurred multiple times.in response, I have attempted to reach resolution with amazon multiple times. Each time they say to contact their legal department. This is how I choose to do this. I assure amazon if there legal department becomes involved in this issue takes longer to resolve and gets a lot more expensive for amazon. They will compelled to compensate me for more time and for all my related legal expenses.
Business Response
Date: 10/16/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order payment.

****, payments are declined by the bank and we have no control over it. I see that the initial payment method failed thrice and then another payment method was charged.

I would request you to please check with the bank so that they can help you on why the payment was declined. Also please ensure all the details are updated in your account with respect to the credit card.

I see that your latest order has been shipped and delivered.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18224917

I am rejecting this response because:
Both my bank and I have repeatedly confirmed and reconfirmed that amazon is not providing correct payment information to my bank. Yet the information on amazon's website shows they have this payment information correct.
In recent months i have attempted to use this credit card as my payment method at amazon, and attempts to do this have failed many times. And for the same reasons. Specifically, my bank says in recent months amazon has failed to provide accurate expiration date information. Amazon has this information. I have repeatedly attempted to communicate the same explanation to amazon, and not surprisingly, their response is always remarkably similar to the one that they submit here.
This is certainly not the first time this explanation has been provided to amazon. This explanation has been provided to amazon many times over attempting to have amazon take corrective action. They always fail to do so because they refuse to admit the root cause for these failures is something they are responsible for. as an example, a recent email included with this complaint contains the following statement: "and its not an error from our end."
THE ROOT CAUSE FOR THIS PROBLEM IS SOME PROCESS OR SOME SYSTEM FAILURE AT AMAZON. THERE IS NO OTHER RATIONAL EXPLANATION. THEY DO HAVE THE CORRECT PAYMENT INFO. MANY TIMES THEY FAIL TO PROVIDE IT TO MY BANK TO PAY FOR ORDERS. I HAVE SPENT MANY HOURS WORKING WITH MY BANK CONFIRMING THIS. BUT AMAZON REFUSES TO ACCEPT RESPONSIBILITY FOR THIS FAILURE. AND SO I MUST FILE THIS COMPLAINT HOPING TO SEEK AMICABLE RESOLUTION. IF NOT I WILL PURSUE LEGAL REMEDIES AND AMAZON WILL BE RESPONSIBLE FOR ALL RELATED LEGAL COSTS.
Amazon is entirely at fault for this. They need to admit their mistake, fix their problem(s), and make required reparations.

Sincerely,

*********************
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my computer was hacked on approximately 8/2/2022. Some fake orders were made to Amazon which they caught and cancelled. The problem is tat they cancelled my account and I have been trying to get my account reactivated. In addition to closing my account they also cancelled all the books I had in my Kindle account. I have had multiple contacts with their ************************* which in turn contacts an account executive who has final say in resolution. I am not allowed to contact this person? by phone which I believe would help resolve. At one point I was to l could start a new account y using a different E-mail address which I tried only to be told that because this account was connected to my old account that it could not be used. I talked on numerous occasions to try and get some resolution. On 2 occasions I was asked to prove that my credit card was rally mine and I provided this information on 2 different occasions.. Once again I was denied because the new account was related by my name to the old account. I was also told to sign in to Amazon and follow the directions. When I tried to sign in, I got a message that my account was on hold and could not get in.I understand that this is confusing and at 81 yrs old and not very computer savvy I can only hope that you can follow this. I can certainly understand why they closed my account in the first place, but can't understand why there is such a problem. It's not like I am a new customer., having been with ********************** for many years. At this point I just don't understand what I need to do. I should also note that during all this MY credit card company [according to Amazon] declined a charge, but how could they not if my account was closed. I apologize if this account is a little hard to follow, There are multiple e-mails, but I don't know how to upload them. I was told that many if not all of my phone contacts with customer service were recorded by them,
Business Response
Date: 10/20/2022
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/20/2022.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,

Mark
Amazon.com
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/24/22 ordered 10 large cardboard garbage boxes and this was to include 20 trash bags 8/28/22 received ONE cardboard box and ZERO bags 8/29/22 Amazon return summary accepted return verification 8/31/22 proof of delivery per *** that Amazon ************** ** received my return Trying to reach Amazon on the phone is impossible to speak to a human; I have tried numerous times on the "chat" feature.I filed a complaint on the Amazon site with the seller and received no response I sent a letter and documentation (attached) to Amazon on September 19, 2022 and the letter was returned unopened with stickers on the front that say call customer service. I called the number and got immediately sent through to someone in the "medical alert center" trying to sell me a medical alert device.I need my $104.86 to be refunded.
Business Response
Date: 10/20/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. I've shared the feedback with the concern team to get this checked and avoid it happening again.

I've issued a full refund on your provided order for $104.86 back to your original payment method. The refund should reflect in 3-5 business days on your billing statement. You will receive an email once the refund is completed.

I appreciate your cooperation and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon promised to refund me on three different occasions (total more than $125) and when I checked my balance now I found out that it did not get any refunds.The orders are:114-7878450-9177025 $75.99 112-4157420-6672217 $33.99 111-4836868-2153846 $17.59 The total is over $125!On those three occasions it was a different reason why I reached out to the customer service through chat, the reason mostly was because I wanted to return by *********** (because the *** store is far from me) and they never showed up, but the customer service right away told me to keep the product as they issued me a refund. This is unacceptable!! I need a refund for my money.
Business Response
Date: 10/16/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry you were unable to find the refunds for your orders.

I see that all the refunds were issued to your gift card balance.

https://www.amazon.com/gp/css/summary/edit.html?orderID=111-4836868-2153846

https://www.amazon.com/gp/css/summary/edit.html?orderID= 112-4157420-6672217

https://www.amazon.com/gp/css/summary/edit.html?orderID= 111-4836868-2153846

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18224788

I am rejecting this response because: I am attaching to you ALL THE TRANSACTIONS IN MY GIFT CARD, please review them and tell me what am I missing?! The ONE AND INLY REFUND was on September 14 for the amount of $12, other than that all the transactions are negative in the form of payments and NO REFUNDS.
PS: I also have a screen recording showing all the transactions, provide me with a direct email to you so I can send you that.

Sincerely,

*****************
Business Response
Date: 11/04/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Below you will find the refund information for each order.

Order ID: *******************

From: Refund on order 114-7878450-9177025
Original Amount: $80.55
Issued: Monday, September 5, 2022.
Comments: The order was fully refunded on Monday, September 5, 2022 at 5:39 PM (PDT) and you have fully used up the balance of the refund.

Order ID: *******************
Original Amount: $36.03
Issued: Monday, September 5, 2022.
Comments: The order was fully refunded on Monday, September 5, 2022 at 5:39 PM (PDT) and you have fully used up the balance of the refund.

Please feel free to contact ** directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the course of business with Amazon since April 2022 I have occasionally paid for a Amazon Prime Membership however I have never received the Prime Delivery benefits. My orders are never: Same Day, Next Day or Two Day Delivery. My purchased items are tampered with, opened, missing items and at times not delivered at all. Contacting **************** has been a waste of time in some cases since Staff insist it was delivered as promised with any problems. My payment information and order history has been released. I've been billed for items I did cancel and never received. I was told it was cancelled but I did not cancel and my money has never been returned. I tried uploading photos and videos but was unsuccessful. I will forward these items by email to the BBB office receiving my complaints.
Business Response
Date: 10/16/2022
Hello Landia,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry your prime packages didn't get delivered as scheduled. I also understand that your packages arrived damaged or with other issues.

I've already forwarded the feedback to the concerned team and they are analyzing the defects.

If you have any unsolved issues, please provide us details by replying to this email so that I can help you.

In addition to free delivery, Prime members can still enjoy entertainment benefits, including unlimited streaming access to thousands of movies and TV shows on Prime Video; two million songs with Amazon Music; a free rotating selection of more than ***** books; magazines and comics with Prime Reading; free games and loot with Twitch Prime; and more.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 400 pieces of hockey game boards to sell on amazon and shipped them to amazon FBA warehouse. They didn't sell and due to inactivity I requested my products to be sent back to my home address. I started receiving them in multiple boxes and most of them are not my products. I originally shipped them hockey zipboard game, but received a variety of basketball, soccer, and football zipboard games. I tried contacting their customer service twice. I am asking them to ship me MY product back not a variety of unsold goods and the response I received basically explained why my products didn't sell. I didn't ask for that info I just want my products back that's it. They sent me ton of boxes and probably now they will charge me for all that shipping. I started receiving sometimes 1 sometimes 3 items in one big box. Please help me solve this problem for me. All I want is for amazon to exchange all these products to my original hockey zipboard games I shipped them. I have uploaded few images, if more images needed please get back to me and I will upload anything you need. Thank you! Item SKU: QX-PFGR-SWG9 item ASIN: B005OZA452 Item FNSKU: B005OZA452 Removal order ID: ********* (12 items)Removal order ID: ********** (392 items)
Business Response
Date: 10/16/2022
Hello from Amazon.com,
We see this is a duplicate of BBB #********. As previously explained:
"Upon checking we see that the seller shipped 400 units of **** B005OZA452. As you can see in image "IMG-3834.jpg" all units are seller-labeled with the **** B005OZA452 despite the model number indicated on the package. This indicates that all variations were shipped to Amazon with the incorrect label per sellers shipping plan for FBA16RLYNQ75. All units were received as they were labeled and returned as they were labeled. Please note that when Amazon's labeling policy is violated, we are not required to reimburse."
Customer Answer
Date: 10/17/2022

Complaint: 18224455

I am rejecting this response because:
I personally labeled then packaged and shipped my product. My product is zipboard hockey game. I shipped 400 units of zipboard hockey games. They were all in white rectangular boxes. I will attach a picture of MY product, what I shipped!!! Now I received bunch of basketball, football and soccer zipboard games in a different packaging! they are in their plastic packaging. I will repeat myself, my product ALL 400 units were in rectangular boxes with "ZIPBOARD" label. I either want MY product back or a reimbursement. I don't know what's happening in amazon's fba warehouse and why this situation even happened??? I don't understand how all these different games have the same ASIN!!! I don't know what's going on in that warehouse, but I will no way accept all this junk you sent me.
Another thing! How is it possible that the *** number is not anywhere on the product nor on the reports??????????
I just can't believe Amazon could ever cause SUCH A HEADACHE!!!!!!

Sincerely,

*******************************
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a roku stream bar pro 4k/he/hdr on October 1st. Order number 113-9150667-6234642. Amazon keeps giving me the run around for my refund. *** tracking said they received it. Amazon keeps telling me once we receive the item we will refund you. I was told I would receive my refund in 3 days. Now they are telling me it wont be refunded for 3 more weeks.
Business Response
Date: 10/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order. I'm sorry for the inconvenience caused.

For all the Amazon.com orders, when a return is submitted, it takes 2 weeks for the item to be received and processed however certain items takes upto 30 days for the refund. I see the order you have returned is currently within this timeline. I request you to please wait until 30 days are completed from the date of return for this refund to be issued.

You may visit this link to know more about the refunds timeline for the returned orders on Amazon.com

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you still do not hear back from our return center in this timeline, please get back to us, we'll be happy to help you further. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18224614

I am rejecting this response because:
Amazon policy is 7 days once they receive a return order to get refunded. They received it October 6th. Return is to be on original payment method.
Sincerely,

*******************************

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Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

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