Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,493 total complaints in the last 3 years.
21,514 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charges $15.98 a month for the benefits they allege to provide. Now, for the past two days, I have scheduled my Fresh order for delivery. Amazon provided misleading information on members'' orders stating my order is packed and ready. When I spoke with Amazon virtual customer service, Mr. ***** and ************ stated my order have not been prepared at all. Why have people pay for a membership to receive the additional benefits, and Amazon can't or won't honor them? Please refund my payment for my fresh order, and credit my account for the inconvenience and misleading information provided.
Business Response
Date: 10/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order and was guaranteed a delivery date. The date was missed and adjusted(Amazon moved the deadline because they could not meet it) I reached out via chat and was advised the order was lost, then it was delayed, then it was lost then it was delayed. I was told it was delayed by unforeseen circumstances beyond the control of Amazon but that they were internal reasons. I was then told that a note would be submitted guaranteeing no one would have shipping issues again... that creates BILLIONS of dollars in liability for Amazon when it gets out. Then the agents were taking liberties with cancelling the order on my account without my permission. They would not explain why they were doing it... they would just do it.... they should not be modifying information on a customers account without their express permission. They should not be making promises that can not be kept, or creating major liability issues that would sink Amazon as a company when they are made public.
Business Response
Date: 10/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/21/2022

Complaint: 18227519

I am rejecting this response because:
Here is the order number 113-9062013-1114628
Sincerely,

***************************
Business Response
Date: 10/29/2022
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn your order was delayed and missed the promised delivery date.

Upon checking your order, I found that it was shipped on time from our fulfillment center and was handed over to the **** carrier.

Additionally, Amazon.com Help: Guaranteed Delivery Terms and Conditions (https://www.amazon.com/gp/help/customer/display.html?nodeId=********** also specifies The Delivery Date guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate."

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date. A full refund of the shipping fee $5.99 was issued on October 17, 2022. The Delivery tracking of your order shows as delivered 1 day later on Saturday, October 15.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18227519

I am rejecting this response because: it fails to resolve my concern

Sincerely,

***************************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to facilitate a 3 year Promise Completely eliminating your worries that was advertised by ******* @Shopify via Amazon. The promise was in print with the ad of my ottoman (see photo below). Advertisement within Amazon also stated the Ottoman was genuine leather. It is not. It is vinyl and has torn in several places.I emailed the seller on June 25. I received an email back asking for the order number and photos, which I sent. They replied back stating I needed to contact Amazon to execute this guarantee. I contacted Amazon and was told to work through the seller. Seller also indicated if I contacted Amazon they would work with me, however, the seller refuses to answer my emails, and their website is no longer active.I bought this item in good faith - from a seller vetted by Amazon - with the understanding (1) this item was genuine leather and (2) the advertised 3-year satisfaction promise listed in print would be honored. I can send photos. I respectfully request the ottoman be replaced or my money refunded in full. Thank you in advance,*****************
Business Response
Date: 10/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/21/2022

Complaint: 18227473

I am rejecting this response because I have already used the links provided to try to resolve my issue. The customer service rep provided me with the link to email Amazon warranty (which I have used to email Amazon twice) and said he put on a note for a manager to call me back (no one called to follow up). I called a second time to speak to a representative and was again directed to the [email protected] email address. Sending me back through your interface only redirects me to the links I used in the first place, which is why I escalated this. My order can be found when you search orders and select Filter. Filter your search for 2021 and search the word ottoman. You have access to my information as a customer. Please access my records and telephone me directly at the number listed for my account. If you still cannot find my information, please contact BBB for my contact information

Sincerely,

*****************
Customer Answer
Date: 10/25/2022
Message to BBB - how and where do I send the order # information to? I do not want the order number posted publicly.
Customer Answer
Date: 10/26/2022
I have attached photos of the order including order number, #***-3172879-0550647. ******************* on Mar 26, 2021.Thank you.
Business Response
Date: 11/01/2022
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the issues that you experienced with your order of Vonanda Leather Ottoman Sleeper Chair Bed.

Because more than 30 days have passed since you received this item, we can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18227473

I am rejecting this response because: This product was purchased with an advertised three-year satisfaction promise. I am well within the three year purchase period. Please see photo of the advertisement that was submitted with my original complaint. I also listed in my original complaint that I emailed the seller several times without receipt of a reply, as well as called them and tre number has been disconnected. Amazon needs to be responsible for the sellers they vet.

Sincerely,

*****************

Please note I sent a full reply to MAREJ, as they emailed me outside of this interface. I also copied the Better Business Bureau on the correspondence.
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I applied 3 gift cards which locked my account. I submitted the receipts online, and when I log in, it showed pending verification. Since yesterday, it has shown to follow next steps in my email but I never got an email. None of the ** reps are aware of what is going on, and no one is responding. Please help.
Business Response
Date: 11/01/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/11/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order On October 12, 2022 as Amazon was running a promotion for 3 Exterior Blink Cameras same day delivery for $139. They are now priced the next day for $249. My issue is I received confirmation that the package was delivered yesterday (same day), it was NOT, There is no picture available to see where the delivery driver left the package. I spoke with a rep via chat and was informed they would escalate this matter to the specialty team and that I would receive correspondence within 24 hours, immediately after hanging up the phone I received a generic email stating that I needed to file a police report. I immediately called to speak to a supervisor, I asked for her employee number as to have a record for this investigation she advised she could not provide me with her employee number, but that her name was ****. She reported that the email advising me to file a police report was sent in error and she apologized as there is a **************************************************************************************************** error. She placed me on hold and stated that my order had not be delivered and that it would be delivered today and if I did not receive it by 8pm to call back. In between that time I called the automated system and got 2 opposing automated messages in the same call. The first message again stated my package had been delivered yesterday on the 13th and the second is that there was an error and my package had been marked as delivered as an error. After not receiving the package I spoke with supervisor ***** who is stating again that the package was delivered yesterday and that I have to file a police report in order for a refund. I advised him even after filing the police report I do not want a refund I simply want my order fulfilled for the price that I have been charged for. ***** reported the system is not capable of this. Per Ofc. ****** ************* cannot file the report since Amazon can not provide proof of delivery.
Business Response
Date: 10/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/21/2022

Complaint: 18227272

I am rejecting this response because: the issue has not be resolved. They are stating they cant find the order and want me to go back to Amazon to continue. I tried that first to no avail. The order number is 114-9007300-0179430
114-9007300-0179430
Sincerely,

***************************
Business Response
Date: 10/29/2022
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from order #***-9007300-0179430.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before Sunday November 27, 2022 and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

If you have any further questions of a legal nature, you may contact our legal department directly at: Amazon.com ******************************************************************** Fax: ************ Ph#: ************

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18227272

I am rejecting this response because: Amazon is requesting I file a police, which is a clear indication that they are sending generic responses to this complaint as the police report piece was already addressed initially in this complaint. I provided the police officer's name and the presiding office. Although already stated, the police department will not allow me to file a police report due to having no proof that the package had been delivered, since no picture was taken on Amazon's side to prove they delivered the package my request to file a police report was denied. It is clear to me Amazon has done no investigation because if they had they would see that the driver did not take a picture of the package they supposedly delivered. As previously stated, they may contact *************************** at the ******************************* to confirm this information **************.

Sincerely,

***************************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In short I had some charges that were made to the my Amazon account in error by my wife. I disputed the charges unaware that she made them and Amazon froze my account. Upon learning that the charges does belong to my wife I attempted to pay them. Amazon sent several emails asking me to provide them with my card number and authorization as well as the items to secure the payment. When sending the information Amazon says not to send a full card number and to send the last 2 digits. I advised the card in question on the account was no longer active. They then say to not send card information at all and to update card information online. Amazon has my account locked and I am not able to update any payment information. I have been in contact with Amazon since March and they have only sent emails or promised to send updates within 48 hours to give me access to update my information and they never follow thru. I am an author and have a KDP account with Amazon that I have not been able to access because of this which is causing Amazon to not pay me the royalties owed for my book sales or the ordering of my book that is published on their website. Please help me to get this resolved asap so I can retrieve what's owed and order my books that are being sold on sale and on other sites without my permission.
Business Response
Date: 12/14/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-11-22 confirming account reinstatement.

Sincerely,
********
Amazon.com
==========
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is NOT safe to shop on, just in August they authorized my item 3 times and won't give me my money back. I only bought 1 item, I got charged for 3, amazon steals. I am scared to order anything from them now. They did it to me before at holiday time last year and also didn't want to give the money back. They authorized each of my items 2 or 3 times and cleaned out my account. I had to fight with my bank, cancel my account, get a new card, they also charged my mom for amazon music my mom doesn't listen to that $9.99 for 3 months they never give you your money back for what they stole from you. If you buy stuff from amazon I would check your bank account going back even 2 years. They are also so sneaky that they don't charge you/authorize the same time, they actually authorized another same amount a day later and then 2 days later, when I contacted them the rep said they will release the authorizations, but they did not, it's already middle of October. Doing it on separate days after the first payment was "successful" shows its deliberate, not a mistake. They charge you for things without your permission, please be careful. Every website can steal now, don't be fooled.
Business Response
Date: 10/19/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/19/2022

Complaint: 18227112

I am rejecting this response because: They authorized my account more than once, it was NOT a separate order they authorized my bank account on another day after the first transdaction was succesful, they didn't release the second authorization, when I fought with my bank to get my ***** back they lied to my bank that the second authorization was valid and my bank took back the credit they gave me. Amazon are frauds and thieves, they also cleaned out my bank account at holiday time last year with repeated authorizations and I had to close my account and file a police report, I am not going to close my account again and put myself through this but they steal from their customers accounts. They know very well my email is the same one I gave to BBB it's the same email I log into my amazon account, but they are liars and thieves and will pretend clueless so they can steal from disabled people who barely make a living every month. This is why I wanted to report them. I want people to be careful and check their bank accounts and how many times these liars authorize their purchases because that is how they found a way to steal from their customers. I will just pray to the one true God that they finally get caught by the law and all the people they robbed will get their money back

Sincerely,

*************************************
Customer Answer
Date: 10/26/2022
ORDER # 112-8022401-9489865 my total was ***** they charged each item individually and then one item they authorized twice for ***** on two separate days even though the first charge went through successfully on sept 30, they still authorized it again on Aug 1.
I complained, they said they would release the second authorization, but they did not, they let it go through, so they got paid for the item twice, and when I complained to my bank, amazon lied, so my bank took back the temporary credit they gave me for this fraud. Amazon are thieves. I am disabled and living on very low income, to me $26 is a lot of money. ***** is almost $26 I have to often skip my medicine just to get something else that I need. Or often not buy some food. They are not ripping off some rich cheap skate they are ripping off an elderly disabled person. I pray God pays them back.
Business Response
Date: 11/01/2022
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the payment related to your order #***-8022401-9489865.

I have investigated your order thoroughly and found no additional charge was taken for this order. When you place an order, we contact your bank for a purchase authorization to verify your account but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18227112

I am rejecting this response because:

Sincerely,

*************************************
You are liars, I had two authorizations for ***** and I diod NOT buy two items for the same price. You authorized this same ammount on the 31st and the 1st, in two separate days so you could claim I bought two separate things, you are frauds and thieves and i will warn EVERYONE I COME IN CONTACT WITH to check their bank accounts and hold you responsible for your thievery. I will NEVER shop on your website again and I am not getting your membership again. Liars and thieves. Keep the 26 dollars and you will never get a ***** from me or anyone in my family or my friends again.
Customer Answer
Date: 11/03/2022
i do not trust this company to send them my bank statement, my bank statement includes my personal bank account number and ALL MY transactions. After them stealing from me like heck i will provide them with my bank account. Just close ,my account because i will not trust them with such private info ot=r which bank i bank with. no way i already removed all my payment information from their website
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for some Pandora ***** earrings and received an notification that they were delivered when I picked the order up the earrings were not in the package called Amazon and was told that they will not refund or replace the item
Business Response
Date: 10/19/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/19/2022

Complaint: 18226963

I am rejecting this response because:

Sincerely,

*******************************
Customer Answer
Date: 10/25/2022
The order number is 111-2158081-7775422
the item is the Pandora ******** crown O stud earrings

They are stating that the items were sent together in the same box however when I received the box the item was not in there along with the silver earrings for women studs

I should not have to pay for something that I did not receive and I am being forced to pay for items that I did not receive, if I had received the items I would not be reaching out
Business Response
Date: 10/29/2022
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-2158081-7775422.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18226963

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 6, 2021 - The Purchase - Order 114-082731-935874 placed with Amazon - ********* Surface Pro **** ****************** Evo Platform Core i7-32GB Memory - 1TB SSD - Total Price $2,599 = Computer ($2,429.86) + Est. Tax ($172.25) - Citibank Reward Points ($342.3 November 1, 2022 - I received The Purchase November 3, 2021 - The Purchase was defective, Amazon could not troubleshoot, Amazon requested The Purchase be returned November 8, 2021 - I initiated the return process for The Return via ********************** November 12, 2021 - The Return was received and signed by CV Amazon at their Avenel ** returns dock, Return Date and time: 11.12.2021 at 9:15 AM, Tracking 1ZE93W519002197376, Shipper: E93W51 November 29, 2021 - I call Amazon about my refund for The Return December 1, 2021 - Amazon charges my Citibank Credit Card for The Purchase December 10, 2021 - I file a Dispute D-************ with Citibank that I have not been refunded for The Purchase December 2021 thru September 2022 - Ongoing correspondence with Citibank and Amazon with no resolution for my Dispute. September 27, 2022 Amazon sends a formal email indicating they received and have possession of The Return October 12, 2022 - Email from Citibank indicating my Dispute is open
Business Response
Date: 12/01/2022
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2022-12-01. This email confirms that the refund has been issued for $2429.86 to the original payment method.

Sincerely,

********
Amazon.com
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Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com froze my account after allowing $446.44 out of a **** purchase go through (that I authorized) but then froze my account because of fraud suspicion because of the big amount. Amazon then had me send in all my personal bank account information ID etc but still locked my account & only refunded $86.59 out of $446.44 . Then keep hanging up stating they cant access a locked account so they cant help. Its been almost 2 weeks of trying to get this resolved. EVERYTIME I call in someone either hangs up, or have me fill out the same repeated form over & over with no *************** still told I cant get any help on a locked account. I was told since the charges went through I would still receive my purchases. I have not received my purchases & it was supposed to come Monday October 10th. The charges of $368.03 cleared October 6,2022 & $17.48 + $60.93 cleared October 5,2022. I have exhausted all efforts with Amazon with no resolution presented to me.
Business Response
Date: 11/03/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/3/2022 confirming account reinstatement.

Sincerely,

Amazon.com

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