Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,699 total complaints in the last 3 years.
21,980 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thu, Sep 22, 10:10 AM EST, I started an Amazon.com return for a defective Vornado 660 Large Whole Room Air Circulator Fan. The original order number is 111-3991865-6737044. I opted for a replacement instead of a refund, and a replacement order was shipped out. The replacement order number is 113-1535774-3992231. The replacement never arrived and the tracking information for that delivery reflects that it was returned to the seller in *******, **. This is shown in the supporting documents I have provided. Instead of cancelling my return & replacement, I got an email this morning stating that I will be charged $105.99 on Sunday, Oct 30 if I have not returned the original item, despite never receiving the replacement. This would be the second time I have paid $105.99 for the item, as that is what I paid for it originally. I don't want to go through this long process anymore, and would like to just keep the defective item. I never got my replacement and I am NOT requesting a new replacement OR a refund. I would simply like to ensure that I am not charged an additional $105.99 when I've already paid for this defective item and a replacement was never delivered to me.
Business Response
Date: 10/21/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the non-receipt of the replacement of your Air Circulator Fan and have reviewed it in detail. We regret the inconvenience caused.

I have fixed this error, and we won't be charging you again for the item. I also want to confirm that we don't expect you to return the original shipment.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made very large purchases on Amazon and paid for these purchases with my Chase Amazon **** card under a 0% APR promotion. The promotion required the purchases to be over a particular amount, which mine were. Amazon shipped these purchases in multiple shipments and, instead of billing me the total amount at the time of purchase, they billed these shipments at the time they shipped. Because of the way the orders were billed, any charge under $500.00 did not go towards the 0% promotion and I'm getting charged interest.I contacted ***** who told me that I must go through Amazon since they are applying the charges to the card. I have spent hours on the phone with Amazon to no avail. Most recently I was told that my complaint was forwarded to the proper department and that I would be contacted in 48 hours which has not happened.
Business Response
Date: 10/16/2022
Hello *********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding Chase Amazon **** card under a 0% APR promotion.

I apologize for the inconvenience that you've experienced in this case.

We are unable to change the the payment details or method once the order is placed. When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. As you may know, we have several fulfillment centers across the U.S., and the items in your order may sometimes be in stock at different locations. Hence the item is shipped when they are available at the fulfillment center and all the items in your order may not get shipped at the same time. Items coming from the same fulfillment center wait to ship together if the "Group my items" shipping option is chosen.

In some cases to deliver your orders as quickly as possible, we assigned the nearby fulfillment center from your shipping address. However, if the item in your order isnt available at the fulfillment center which has been assigned for your order, then in such cases we need to obtain the item from another fulfillment center.

Unfortunately, we do not have the ability to change the payment method once the order has been placed or reimburse any interest charges. I'd suggest you to please contact the bank with this inquiry.

You may return the items if delivered, get a refund and reorder the items again and select the preferred installment option available at checkout.

Here are the terms and conditions for Equal monthly payments, interest-free:

There are currently three equal monthly payment promotions available

6 equal monthly payments on purchases of $50 or more
12 equal monthly payments on purchases of $250 or more
18 equal monthly payments on purchases of $500 or more

Terms and Conditions

Equal Pay promotions do not earn % back rewards. When you place your order, the total purchase amount (including any shipping and handling costs, plus applicable taxes) will be charged to your card and deducted from your available credit. If your purchase includes a recurring subscription, then the first months subscription fee (but not any subsequent monthly subscription fees) will be included in the promotional purchase balance. Equal Pay promotions are not available all the time, may be limited to specific merchandise, and may have specific purchase requirements as disclosed in the offer during checkout. Equal Pay promotions are not available on purchases of less than $50, and the availability of one or more of these promotions on purchases is at Amazons sole discretion.

If you choose an Equal Pay 0% promo APR offer but do not pay the full amount of your promotional balance when due at the end of the applicable promotional period, any remaining amount after the promotion period ends will accrue interest at your standard Purchase APR as set forth in the Interest Charges section of your statement or in the Rates and Fees Table of your Cardmember Agreement. Your minimum payment will include any past due amounts. Your total purchase amount will be divided equally over the applicable number of billing cycles and added to your minimum payment due each month. Depending on the promotion you chose, your minimum payment could be higher than if you did not select Equal Pay. For more information about your rewards program, see your Rewards Program Agreement.

Here is the link for Equal monthly payments, interest-free Terms and Conditions

https://www.amazon.com/b?ie=UTF8&node=***********
Your patience and understanding are greatly appreciated.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 10/18/2022

Complaint: 18223439

I am rejecting this response because:

Complaint: 18223439

I am rejecting this response because:
The response below is UNACCEPTABLE!
I do not need to be told how the promotional purchases works, I am well aware how the process goes. Amazon needs to bill correctly.

When I made the purchases, they were well over the dollar threshold required for the special financing promotion by *********** Amazon offers and agrees to the special financing promotion as a form of payment. There is no indication by Amazon that they will bill the credit card in any other way than the special financing promotion I signed up for.

Chase does not control when Amazon bills the card, so there is no reason to contact them AGAIN. It is not my fault or choosing, nor Chase banks fault or choosing, how Amazon bills the orders. It is not my fault or choosing nor Chase banks fault or choosing as to what location the merchandise ships from. A customer cannot possibly be aware of when and what location merchandise ships from when signing up for a special financing promotion. If a customer chooses a special financing payment method, Amazon needs to bill in a manner consistent with the special financing agreement. These promotions need to be billed by Amazon in ONE transaction only so that they purchase meets the requirements of the special financing promotion. Amazon is in breach of the special financing agreement that was offered to me by Amazon.

The interest charge needs to be paid by Amazon as well as this is an Amazon error. I have spent thousands upon thousands of dollars at Amazon and do not appreciate the hassle nor the lack of customer service I have been provided.

Purchases billed wrong by Amazon to my ********** accruing interest - $1,094.73
Interest charge due to Amazon billing error - $21.49
Pending Amazon purchases not yet shipped that will also accrue interest - $224.12

I've also attached 3 files with email correspondence since Amazon replied to me independently. I've requested that all email correspondence be forwarded to Pratrap's Supervisor.

Sincerely,

*******************************

Sincerely,

*******************************
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 18, 2022 I have placed an order on Amazon.com for a gym duffle bag. Amazon used ***************** Geodis as third-party transportation management provider. The parcel was not delivered to the recipient. The *********** and reception were closed at time when shipping company tried to deliver parcel. No contacts have been made with recipient to coordinate delivery. Amazon refuses to issue refund and blames the fault to ******, a third-party supplier which is not responsible for delivery since Geodis is only an intermediate agent within the logistics chain. Filing complaint via BBB seeking refund for the order that was not delivered to recipient. Refund in form of Amazon gift card or check or ACH accepted. Total refund requested $74.68.
Business Response
Date: 10/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have not received the package.

I've checked on it and I can see the issue was escalated to our team and they have re-investigated this issue. Based on the results, we are unable to refund/replace this order. We have sent an email in this regard on Tuesday, October 11, 2022 at 9:04 PM (PDT). You may refer to that email again for the details. We are unable to reverse the decision and unable share any further insight on this matter.

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,
********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18223485

I am rejecting this response because: The seller (Amazon) is not taking responsibility for a lost package. The duffel bag has not been received by the recipient. Multiple attempts by recipient to resolve the issue with Amazon have failed. As seller, Amazon is liable for lost package and responsible to issue recipient refund while investigating lost package claim. A refund can be issued by check or Amazon e-gift card. Recipient even called the logistics company Geodis who confirmed that lost packages are the responsibility of the merchant. The recipient has paid for merchandise that have not been received by Amazon. As such, Amazon is legally liable to issue refund to recipient per Consumer Protection Rights.

Sincerely,

*****************************
Initial Complaint
Date:10/14/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I usually receive great customer service with **********************. However, my interactions with them on 10/13 were unprofessional. I ordered 3 phone cases. They were supposed to be heavy duty cases and come with 2 screen protectors. They are cheap plastic. One does not even have port covers. The other case has different port holes. I called at 8:50 to let Amazon know about the products and also to see what I could do regarding a refund, as I wanted to go ahead and place another order right away. I was told by ********* that he was processing a refund to a gift card (which is how I paid) and it would take 1-2 hours. He sent a confirmation email. He also told me that it would be an hr after I said I was on a time crunch ordering. In the email he said he processed the refund and there was no need to return anything. He said I could throw it away or donate it. Total phone call was 17min. I waited until a little after 10pm to call back and check on the status. I original rep seemed clueless so I asked for a supervisor. The supervisor (I don't have her name bc she REFUSED to spell it) she said she couldn't find the email. She said no refund had been processed and she wasn't sure how he was able to send the email to me. After I told her I had it in writing (by email) and that I would take it up with the Better BB, she said I could. Then she hung up after I requested her name. Total time: 21min My last phone call on 10/13 was with *****. He told me he could see the email sent earlier and that he was going to try to fix it so that I could apply the gift card to my new balance. After being on hold for basically the whole call, He said it would be another 1-2 hours. The call was disconnected on his end. He did send a confirmation email that it processed. The return was not actually processed until 12:46 am. I do not want all the charges for ordering the original cases plus the new ones. I now have an amazon credit, but if done correctly I would have been able to use the ** & lower thebal.
Business Response
Date: 10/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the bad experience you had with us.

We strive to give you the best experience however with what you have gone through this time is definitely not what we expected to have happened. I'm sorry about this again. I've forwarded your feedback along with the details you have shared with us to the concern team to look into it for a necessary action right away. Please be assured, you will not see this repeating in future.

Regarding the order, I can confirm that it was refunded back to your gift card balance on the account. I understand it would have helped if processed earlier to lower the balance on the new order you have placed with us. While we have no option to adjust this balance now, this can be used on your future orders for any item sold on Amazon.com.

I hope you will consider this as an isolated situation and will give us chance in future for the improvement. I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of any other assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/21/2022

Complaint: 18222346

I am rejecting this response because:
The fact is I did receiveTERRIBLE and very UNPROFESSIONAL customer service. I spent well over 20 min with EACH representative, and the total time spent was well over an hour. This does not even include the amount of time I spent researching phone cases and screen protectors, that once received, were not as described. Also, the screen protectors do not work with biometrics (fingerprints) even though the seller specifically warranted that they do. I had to be refunded for those too. I had to drive to Bestbuy to get screen protectors that actually work as described. More money spent and more time wasted.

If the first representative had actually done his job, I would have been able to use the refunded gift card toward my new purchase. If even the last representative (before the call was disconnected), had actually processed the refund (as stated in his confirmation email) again, I would have been able to order using the refunded gift card. The representatives that I spoke with gave inconsistent satements. This should not have been this difficult. I don't find it is fair that because your representatives did not follow through, my gift card refund was made to my account. That refund requires a future purchase to be made and honestly, due to the unprofessional customer service that I experienced, I'm not sure I want to do that at this time. I have been a Amazon customer for a very long time. I feel that due to the amount of time wasted, the extra trips and money spent, as well as my actual experience with customer service, that a refund should have been refunded to my credit card (which is how it was purchased).
Sincerely,

*******************************
Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase with Amazon for a Lavender Heated Blanket for $59.07 on 9/28/2022. It was delivered on Friday 9/30/2022, when it was discovered that the Blanket was not Lavender but Dark Grey. I than put in a ticket for get a replacement which was delivered yesterday 10/13/2022 and yet again it was not what I order! Another Grey Blanket. So now that I have Two big bags of throw blankets, When I made it aware to Amazon and asked for a complete refund. Amazon still wants me to be responsible for send back two products thats are heavy, I have no transport to make it easy on me nor do I have time to return these items! Amazon has giving me the run around often and Im not dealing with it anymore! At this point, I just want my money back! It is so much going on in the world to be wasting money!
Business Response
Date: 10/16/2022
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order return Serta Luxuriously ******************* Blanket Fast Heating Cozy Cover, Safety Auto Shut Off Timer, Low EMF, Multi Heat Setting, ETL Certified, Machine

I've checked and see that this is a returnable item. Please return the item for full refund.

Unfortunately, We'll not be able to take any action on it from our end without the return.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Pratap

Customer Answer
Date: 10/19/2022

Complaint: 18222320

I am rejecting this response because: Again, I dont have any time to drop off TWO wrong items. Im not understanding why there a back and forth. Do not apologize for the inconvenience on behalf of the company because the company is not apologetic. I made a purchase, I expected to get what I purchased! Which still has not happen. Returned or not! The inconvenience this company caused is completely unacceptable. Amazon used to give refunds without the item returned. Why do I know that because again I have been getting wrong items from Amazon almost every time I place a order.
Two items returned or not. Amazon refusal to process my refund due to their incompetence! Should not be my problem. Im owe $59.07

Sincerely,

*******************
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had cancelled aan auto subscription that still went through. Regardless, the purchase was for a food product that I had set on EBT, Amazon charged my **** instead that I cant afford. I wanted to at least switch payment if I couldnt return, but instead I embarked on a multiple hour journey with customer service. They couldnt even get in to my account or look up the charge. I spent hours answering and saying the same f****** answers. Then she tries to close out my account because she wants my previous addresses? When there was one listed? While I read off an order number from both Amazon and my bank statement, she essentially accused me of lying. Multiple hours on multiple days and the morons cant even access my account, let alone give me refund or switch payment. This mistake has strained me financially, and Ive used and depended on Amazon for sometime. Ive cancelled all subscriptions payments, and anticipate deleting my account. Awful service, awful people.
Business Response
Date: 10/16/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the wrong card being charged for your subscription order.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/18/2022
#***-3120687-1173044
Business Response
Date: 11/02/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We appreciate your offer to pay. Please reply back to this email with the last two digits of the card along with the expiry date that you wish to use for below listed order.This is to ensure that we do not charge you on the wrong card and to make sure that you are also notified of the card that you are being charged on.

112-3120687-1173044 USD 82.61

With your permission, we can charge any valid card that you have registered to your account. If you want to use a card that you have not registered to your account, you will need to add the card to your account before replying with your approval. You can add a card in the Your Account section of our site (www.amazon.com/youraccount).

For your security, do not send full card numbers by email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 11/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

last 2 digits: 13, this is an EBT eligible item and card. Will you be refunding my original purchase, then?
Sincerely,

***********************
Initial Complaint
Date:10/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon carrier marked my package as delivered directly to resident. Carrier stole my package. Amazon did nothing. Spoke to representatives. Told me they would replace my package or refund. Amazon did not contact the driver. Amazon did not replace my package or refund my money as promised. I am owed a refund and credits added to my account.Order# ***-1359976-0873045 Package did not arrive 10/08/2022
Business Response
Date: 10/17/2022
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Cardigan Dress.

I apologize for the inconvenience that you've experienced in this case.

I've issued a refund of $39.68 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 6, 2022, I ordered an Echo Show 10 (3rd Gen) * HD smart display with motion and Alexa * Charcoal from Amazon for $269.49, order #***-6280549-1340248. The item was originally on sale for $199. I had started the checkout process the night before; however, when I ended up completing the process the next morning, the item had went off sale. I did not know that the item had went off sale, so I contacted their online support asking if it would be possible to still get the sale price for the $50 off. I was told to go ahead and order and $50 would be refunded to my payment method. This never happened. I contacted Amazon again on September 13, 2022 on a live chat asking why my refund was not issued yet. I was promised that the $50 refund off of the price would be issued (I will attach screenshots of the chat), but a month later and I still do not have the $50 refunded to my card. I would like this $50 refunded to me, as it was promised on the live chat by an Amazon associate. They also mentioned their specialty team would reach out to confirm the refund, but this never happened.
Business Response
Date: 10/19/2022
Hello Swade,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry you weren't able to take advantage of a Lightning Deal for "Echo Show 10 (3rd Gen) * HD smart display with motion and Alexa * Charcoal" before the promotional discount's timed checkout expired. Lightning Deal promotional discounts are only valid during the displayed time period and expire when the displayed time period ends.

We cannot honor a Lightning Deal promotional discount after it expires or if the item sells out before you complete your order. Quantities of some items may be limited, and adding an item to your Shopping Cart does not reserve that item for you.

You can learn more about Lightning Deals on our Help pages:
http://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/20/2022

Complaint: 18222068

I am rejecting this response because:
I understand the policy on sales; however, perhaps the screenshots did not correctly attach (I have attached them again in this message). I was told by an Amazon associate (Krinze on September 13, 2022) on a live customer service chat that in this instance, I would receive the $50.00 refunded to my original payment method. In the chats, I am promised this $50.00 refund, as the screenshots show the associate saying "since this is a promise, I will do this for you" and saying that the $50.00 will be credited to my payment method in 3-5 business days. Since I was told this is what would be done, I expect it to be followed through.

Sincerely,

***********************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************************. I am the owner of the legal entity *********** I have the Amazon account ***************************************************** On September 30th, 2022, Amazon kept my account on hold, and I couldn't log into my account. Amazon cheated me and didn't send the instruction on how to reinstate the access as It was promised. I pointed out the main actions to confirm that Amazon breached my right to reinstate the access:absence of professionalism, I faced the following problems:-On October 2nd, 2022, Amazon recommended calling Customer Support. I did it three times, and Amazon transferred my case to the department in charge. According to the attached notification, I should wait for 48 business hours. Consequently, my letter means that I have received nothing. -On October 4th,2022, I called Amazon Customer Support again. In this case, I received the confirmation notification with the request to my email. I clicked on approve, and the Customer specialist told me my case was under review. -On October 5th, 2022, I contacted them again. When I tried to log into my account, I could see the new notification. Amazon told me that they sent me instructions on how to reinstate the access. I attached the screenshot from my email. Amazon cheated me, and nothing was sent to me.-On October 7th, 2022, I called again. Support recommended contacting Account Support. I tried to explain that It was impossible because I couldn't log into my account. The Specialist couldn't even check the status of my case. -On October 8th, 2022, I checked my email. I didn't receive an answer from the department in charge of Amazon instructions.To confirm my identity and payment account, I attached to this letter: -Passport ID. You can confirm my identity.-Bank Statement. You can confirm my billing address. I kindly ask you to reinstate access to my account ********** ******************************************* Best Regards!
Business Response
Date: 10/19/2022
Hello from Amazon.com,
In order for the seller to reactivate their account, we would need the following information.
1. Explanation or justification on recent sales activity noted in 2022.
2. A detailed plan of action for reinstatement.
3. Evidence or examples that demonstrate account complies with Selling Policies and Seller code of conduct.

Customer Answer
Date: 10/24/2022

Complaint: 18222078

I am rejecting this response because:The reason for the deactivation isn't connected with the Code of Conduct.
I attached the screenshot of the notification for September 30, 2022. You can see that Amazon wants to check my payment account. Consequently, verifying the payment account has nothing in common with the Code of Conduct.
Amazon asked via Better Business Bureau(BBB) for the documents, which have nothing in common with the reason for deactivation. Amazon didn't send me a warning or message with the request for Explanation or justification on recent sales activity noted in 2022, A detailed plan of action for reinstatement, Evidence or examples that demonstrate the account complies with Selling Policies and Seller code of conduct. It means that Amazon abuses its power to request documents and includes BBB in its illegal action. According to my last notification, I should confirm the ownership of my Payment account. I attached:
-Selfie with Passport ID
-Passport ID
-********************** Bank Statement
I hope you transfer this information to Amazon to pass the verification for the payment account and reinstate access to my account.

Sincerely,

*******************************
Business Response
Date: 11/04/2022
Greetings from Amazon Services,

We understand that the complaint is regarding the Seller account reinstatement.

We would like to inform you that Seller account has been reinstated and Seller has been informed about this by the team.

Seller can contact the Seller support for any further help on this.

Link - https://sellercentral.amazon.com/help/hub/support
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear bbb and Amazon team,I was very unhappy because my Amazon account was stolen and locked, which made me even less of an Amazon service. Amazon advertises itself as the best service in the world, but it's actually one of the worst.I found a new email in my email on 2022/09/21, which says that I placed an order, the order number is 112-5554594-2510614. This is not my order, this is obviously a hacker into my account, they are using my credit card, this is very bad behavior. I immediately reported this behavior to the Amazon team. I called and emailed more than 20 times, but each time I did not get a positive response. The Amazon team either didn't respond to me or said they couldn't verify my information. I have given my billing address and my ID, which are real. I don't know what Amazon is doing.What's more, Amazon closed my account on 2022-09-23, which is terrible. Instead of paying attention to its customers, Amazon closed my account and confiscated my balance without any reason. This is the act of a robber. I'm here today to expose Amazon's offensive and illegal behavior! Amazon has no right to steal my Amazon account, Amazon has no right to confiscate my balance. If Amazon does not agree with me, please return all the money in my Amazon account to me. By locking my account and confiscating my money without authorization, Amazon violates the wealth of every citizen. This is inexcusable.Please restore my Amazon account immediately. My account is ************************
Business Response
Date: 10/26/2022
Hello Zhan,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the login issues to your Amazon account.

Upon checking I see that We have already secured your account and sent you an email confirmation to you on October 26, 2022.

We previously performed the following actions to protect your information:
-- Disabled the password to your account.
-- Reversed any modifications made by this party.
-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
-- Restored any gift card balance that *** have been used. It *** take 2 to 3 days for the gift card balance to be available in your account.
-- Disabled the Two Step Verification in your account. Please reactivate if appropriate.

If you cannot access the confirmation email, follow the steps below to regain access to your account.

1. Sign in to your account by creating a new password. We recommend that you set a strong password by following our Secure password tips provided on the Create a new password screen.

2. After signing in to your account, go to Your Account > Login & Security and complete the following tasks:
-- *** mobile phone number, if not already added.
-- Enable two-step verification.

3. Once you regain access to your account, you *** need to:
-- Re-enter your complete payment method information the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You *** need to update them.

If you have any trouble regaining access to your account, please contact **************** and ask to be transferred to the ************************* for help.
Customers in *****************: ************** Customers in ******: **************
http://www.amazon.com/contact-us

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

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