Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,519 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **************** Pro on Amazon for $212 and the box was open when it arrived. The device had clearly been used and was having all sorts of issues. I returned the device on September 21st and it's been sitting at there warehouse for almost a month now. I hadn't recieved my refund so I called them on the October 14th and they said they have had the device since the 21st and apologized and issued the refund. 2 days later they email me and say I sent back a device with a different serial number that didn't match the one they sent me. I requested the serial numbers that they are claiming they had and they said they threw the device away that I sent back to them. I sent them exactly what they sent me. The device looked brand new, they only thing that gave it away was that it was used was it was open and the device still had someone else's dated on it. I sent it back with the other person data still on it. They are keeping money and not even sending back the device I sent. Can you all investigate this and request these serial numbers, because they are refusing to give me any evidence of there claim.
Business Response
Date: 10/19/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 October, 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18232664

I am rejecting this response because: The issue has nothing to do with a gift card. I sent back a item they sent me because it was having issue and had been opened before I recieved it. They claimed that it was the wrong serial number to the one they claimed they sent me. They told me that they opened the box for the Nvidia shield I ordered and checked the serial number before they sent it. So I requested they give those serial numbers in which they were claiming were not the same to me so I could reach out to ****** and find out when the Nvidia shield they sent me was actually submitted for a return. NVIDIA should have the records of all their serial numbers so we could get to the bottom of this. Amazon refused. They had my return for 3 and a half weeks and never returned my money. So I called them and the rep said that they had it that long and refunded me my money. Then 2 days later they sent me the email about the serial numbers being wrong. I sent them back exactly what they sent me. They took my money and kept the return that I sent them. They claimed they threw it away instead of returning it to Nvidia and that's why they couldn't give me the serial numbers.

Sincerely,

*******************
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 26, 2022, I purchased an Apple Watch SE from Amazon in the amount of $211.64. The watch arrived on October 9 and it turned out to be defective and I called and requested a return on October 11. Package was picked up by *** on the 12th and delivered to Amazon on the 14th at 10am. I have sent multiple emails and received half dozen Copy and paste responses from CS reps insisting I must wait between 14 to 30 days for my refund. I called and spoke with Supervisors and got the same ridiculous nonsense. I need to purchase another watch and I **** my money back on my credit card asap!
Business Response
Date: 10/27/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've informed us that, once the carrier has received your return package, it can take awhile to arrive at our returns center. In most situations, returns will be processed by Amazon in 14 days.

In some situations, it may take longer. If you haven't been issued a refund after 14 days, we ask that you wait until 11/12/2022 for us to investigate what happened to your return.

If you don't hear from our returns center by 11/12/2022, please write back so we can find out what happened.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18232655

I am rejecting this response because: Harasankar M is a liar and let me tell you why, take a look at (Documents 1 PDF), especially the delivery confirmation from *** that proves beyond a reasonable doubt that my package was delivered to their return center on October 14, 2022 at 10am. Now look at (Documents 2 PDF) the return / refund status I printed on October 26th which only shows the package was picked up on the 12th and its on the way and thats where it stops. Amazon failed to scan the package into their system after *** delivered it thereby not processing or issuing the refund.
I have Copy and paste emails with the same stupid message he wrote in his response. Why would I wait until November 12 and call them again so they can Investigate what happened to my return. So they can lie to my face again and drag it out for another month (or longer) I am done! I sent their legal department and registered agent in CT a Demand letter for refund along with a notice of intent to *** in small claims court if they dont pay and I mean it. Amazon better refund my money or I will *** them in small claims court, I give you my word!

Sincerely,

***********************
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having trouble shopping for a friend in another country, I provided all my data and Amazon suspended my account, and I didn't do anything wrong, I just want to buy.
Business Response
Date: 10/18/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the account under this email address I found that the account is active.

In case if you are referring to another account, registered under a different email address then we request you to write to us from that email address.

Also we request you to share more details about the incident. Please mention the country name for which you were trying to place the order.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/25/2022

Complaint: 18232625

I am rejecting this response because:
My account was created by phone number, does not contain email.
The login phone of my blocked account: ***************

I was trying to place my order on Amazon and ship to **************, *********

I created this account for myself on a trip I took to ****** this week, because they didn't accept requests from my friend ****** on my behalf.

She tried on the ********* Amazon profile and was blocked too.
Please, if you can, check her account too: **********************
She reported being an Amazon customer for years, and has several books on her Kindle, and Amazon ****** didn't solve it.

Sincerely,

**************************
Business Response
Date: 11/02/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2 November, 2022.

Sincerely,

Amazon.com
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear whom it may concern, My name is *************************. I am rewriting a complaint due to more info. In April 2022 I used a **** gift card. Rest was amazon gift cards. It was a little under ******. Well I was going to save all my amazon money for my gaming and streaming career. Well this Summer nor spring of 2022 my account was closed then it was temp lock. And I constantly called even headquarters and they all gave me the run around. With no reason. My **** gift card was in a paper wrapper. And when I brought it to dollar general to cashier and put my money in it. And my receipt never showed card number until I opened up them my card number was shown. When I cashed my money for the card it showed a serial number on receipt. Not my card number. Well I told customer service that in email. And still got rejected after my amazon account was first closed then tempt locked. And amazon refused to help me. TBT. I got my money by busting my **** to sell items. And to help some elderly to clean there lawn for 25 dollars each. But all that hard work went down the drain cause of amazon fault. Please reopen my account so I can get my career up and running. By fixing the solution on my account. Thank you for reading my complaint.
Business Response
Date: 10/27/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 10/27/2022

Complaint: 18232497

I am rejecting this response because: I refuse to want access to my account. All I want is to have my full reimbursement. I looked up a ** law. See I have an Intellectual Disability. And in ******** it is against the law to use someone with a mental disability. Its called a financial exploitation. I understand the *** Rules. But by law you cannot used a mentally Incapable Person. At times I do not understand right from wrong. It is hard for me to comprehend the issue. So what you did is against the law. Any lawyer can tell you this. People with disabilities is not understanding there money issues and they need help. So this is why I refused the response from you. So I would like my 500 dollars. Cause if not my hard work went down the drain. Again you cannot use someone with an intellectual disability. ** Law calls it a "financial exploitation". I understand your terms. But you can get into trouble by law doing that. Call and talk to your lawyer nor a US Judge. Thank you. But request is rejected.

Sincerely,

*************************
Business Response
Date: 11/10/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
********
Amazon.com
=========
Customer Answer
Date: 11/10/2022

Complaint: 18232497

I am rejecting this response because: I do not understand if I am getting my total back. I do not ask for much. I just wanted to get me my money back is all I ask. I do not understand if you will accept this nor deny this. I do not want to go back to amazon. And I do not know what violation that I broke. I know and understand that everyone shall have there own rules for safety. I also have my own rules. So please help me. Is all I ask. Now here is in total how much I have in my accounts. On ******************* I had ******. And I created another and put ***** on it. But you guys closed it so fast. That I could not write nor remember the address on it. So I wanted post this. I do not and refused to go back on amazon. All I want is my ****** back to me in a check. I did use in all money is a amazon gift card. So please snail mail me a check with my ****** in total.

Sincerely,

*************************
Business Response
Date: 11/17/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 11/19/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared over the hold on your account and have reviewed the past appeals in detail. The information shared was correct, we will not be able to reinstate the account or release the hold on the balance.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. You will not be able to place orders on our site. As our investigations are proprietary, we will not be able to share our findings or methods.

This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

I share a link to the terms and conditions on the help pages for reference.
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GNG9PXYZUMQT72QK&qid=1668777412887&sr=1-1

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been banned from leaving reviews and from asking questions about products sold on Amazon.com. I was sent an email saying I violated some guidelines when leaving a review. I have sent several emails to the company asking what I did wrong and how I can resolve this issue. I have not received any response from the company. I have chatted with online agents who say they will send my information on to some other department to resolve my issues and should here from said department in a couple days, I never hear anything back from amazon. I believe I am a victim of some algorithm that flagged my account. I believe I have done nothing wrong, but will never know because I cant get amazon to respond to me anymore about the situation.
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the ban on the reviews on the account.

We have investigated the appeal and concluded the account was correctly enforced as per our policy. We are unable to reverse this decision or share any additional investigation details.

I appreciate your understanding on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18232496

I am rejecting this response because: I believe I did nothing wrong. I have asked for an explanation of what I exactly did wrong and as stated in the email from Amazon they will not disclose exactly what I did wrong. I was sent emails from Amazon asking me to review products. I did review the products. Amazon also offers a Vine program. The Vine program offers free products so you can review them. As I stated in an email to Amazon, I was reviewing products I had purchased to try to become a top reviewer so I could qualify for the program. My reviews were true and not misleading. They were my own personal opinions on products I had purchased. I would like to know why they think I had violated the rules of amazon. All Amazon will tell me is they detected unusual activity on my account and therefore banned me from reviewing and asking any questions about future products I want to purchase. I believe this discussion is wrong as they have shown me no proof or examples of what I did wrong. Furthermore Amazon sent me no warnings before they banned me from reviewing or asking questions. I believe I should of been sent a message warning me my account may be banned from reviewing if I continued doing x,y and z. They didnt do this. I just logged into my account one day and I had been banned with no detailed explanation. I understand amazons rules and trying to keep dishonest reviews off their sight. I am not aware of any rules that I violated and when I asked Amazon what I did wrong, with numerous emails and contacting customer support, they would not provide me with any examples. I also believe if I did violated any rules than that review should of been taken down and I should of been notified. But to have all my honest reviews taken down and then banned is just wrong in my opinion. I believe if Amazon cant show me proof of what I did wrong then they should to had banned me. I would like Amazon to give me a clean slate to start over. I do not expect them to reinstate my old reviews but I would like them to allow me to try again. I think it is unfair when I have brought bad products that I cant warn other buyers about said products. I also think it is unfair for Amazon to ban me from asking questions to the Amazon community about a product before I purchase the product. Amazon has asked me for proof of showing I did nothing wrong. I would like Amazon to show proof that I did something wrong. Then allow me to correct my mistake if I did do something wrong. I think that is only fair as I have been a loyal customer for many years.

Sincerely,

*******************
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Billing adjustment they won't apply gift credits to my account. I've called and spent over five hours on the phone with people I can't understand. When I send something back they will issue gift credits instead of applying it to my account. Which is what tell them to do.
Business Response
Date: 10/18/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the gift credit refund instead of applying it to your account.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/18/2022
Order#***-9868776-43344656
Business Response
Date: 10/25/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding the refund in the form of gift card balance for iRobot Braava Jet M6 (****) Ultimate Robot Mop- Wi-Fi Connected, Precision Jet

Upon checking I see that the return label was created from your end. The refund is credited to the same refund mode that is selected at the time of creating a return.

As the refund mode selected at the time of requesting a return label was a gift card, the refund was issued to the same.

We can only transfer the gift card balance to your original payment method if the refund amount is not used.

I've checked and see that the partial refund amount has been used for placing a different order. Hence we are unable to transfer the gift card refund to your original payment method.

Please contact me directly by replying to this email if I can be of further assistance.

Regards,

Pratap
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refund Amazon Gift Card Balance $397.05 plus Amazon digital purchases plus $50 or more due to employee mistakes Customer Complaint for cashing out my gift card balance incorrectly which is not even Amazon promulgated policy. === Regarding, ***********************, B.S., M.B.A. (In-Progress)Phone: ************ Fax: ************ Email: ***************** (Excuse if any Typographical Errors)
Business Response
Date: 11/07/2022
*ello *****,

I'************* from *363430393633353738*. I'm writing in response to a complaint filed on your behalf by the *33373536353435313639* *363137393238313831* - I've provided the *363137393238313831* with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the gift card balance of your account.

Upon reviewing the account, I see that $221.95 of your gift card balance was removed and issued back as refund directly to the **************** Card on August 3, 2022. There remaining balance of your *32373438373334303131* Gift Card is still used for your orders.

This step was taken after your call with our customer service representative, Bobbi-ane * on August 3, 2022. *ence, this shows a Cash Out as the gift card balance was removed and issued in the form of a refund.

Once the refund is processed to the original payment method used, we're unable to reverse it to the gift card balance. I request you to check your **************** Card statement for the amount of August, 2022 to find this refund amount.

Regarding the refund of $397.05 gift card balance; the gift card balance of your account has already been used and only the above mentioned $221.95 was removed and issued back to the **************** Card. We are unable to refund the $397.05 and the $50 towards the *31353832383430323832* purchases. The current gift card balance in your account is $32.25.

There is no refund due from our end.

We hope to see you again soon.
Regards,

**************
*363430393633353738*
http://www.*3430353832343937*
Customer Answer
Date: 11/09/2022

Complaint: 18232451

I am rejecting this response because:
I never recieved a refund that they claim, it is a nonpromulgated refund. $397.05 is missing and $50 in digital purchase as they option for method of payment was not available. Refund to original method payment or gift card option was not available and inconsistent.

On At 10:23pm 11/6/2022

Gift Card Balance Check for $450 Amazon must be sent to me or refund to gift card balance they are indebted to me and owe for erroneous unpromulgated cash out of gift card balance. Also, price correction $69 now $106 ASIN# B088BDWHXV . ************** and manager ***** lied about their names Ticket #1B5F8470. Turf builder failed to deliver to my address ASIN# B07YM52XZX
Sincerely,

Sincerely,

***********************
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned this order 111-7458255-8601066. A Faja and lipo foam on 10/06. It was in my account that the return was on transit and would i would be refunded payment when they receive it. After waiting till the 12th I contacted Amazon as I still haven't received a refund. I was was told that the items were received on the 11th and my refund has been processed so I would get my money in three days. The associate said I would get a follow up email but to disregard it. When I received the email it said I won't be refunded because the items were originally sent as an additional item. I contacted Amazon about this and was told once again to disregard it that my money would definitely reflect in my original payment within 3 days. I asked why its no longer saying the items were returned in my Amazon account and the told me its the system but i should not worry. Today the 16th I didn't get my refund still so I chatted with 3 associates who could not help hence requested a supervisor called me. He did call but said the system doesn't give the option to refund and cannot explain why its not updated in my account that the items were returned. He said the procurement center has not updated and after 2 hours of teying he said a manager would give me a call. At the point i believe amazon is scamming me as 2 previous associate lied to me that my refund has been processed.I need my full refund of &98. And a compensation for this misleading and inconvenience.I have attached the original payment confirmation, the return confirmation of this order and the follow up emails.
Business Response
Date: 10/25/2022

Hello ***,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about the refund towards the items from the Order ID: *******************.

I've checked and see that both the returns from this order has already been refunded on October 19, 2022 as soon as our returns center processed the returns.

Refund of $22.68 and $75.76 were issued to the Pinless Debit Card used to pay for this order. When you pay directly from your pinless debit card, the refund amount is deposited to the same account. It can take up to 10 business days for the refund to be processed and posted to your account.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an Amazon account. Recently, two orders did not arrive. One order (Order 113-6987060-9969813; flea meds for cats) just disappeared, according to Amazon's tracking information. Another one (Order #: 113-4060916-2660234; duvet cover) showed as delivered with an image of a package lying on the outside stairs of my building, which has several entrances. I never found it. I talked to Amazon representatives about the second order but received an email telling me that the package was my problem, as it had been delivered (somewhere). I then decided to close my account. After closing it, I received a message confirming that I'd be reimbursed for the first order, but that the amount would be credited to my gift card balance, to which I no longer have access/which I no longer can use. Overall, Amazon charged me $33 (first ****** ***** (second ******, for which I received neither a product or a refund.
Business Response
Date: 10/18/2022
Hello Bal,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the issues with your packages.

I've checked and see that the Amazon.com account from which the orders were placed has already been closed. Unfortunately, we're unable to take actions on orders once the account is closed.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/18/2022

Complaint: 18232317

I am rejecting this response because:
Amazon is withholding $70+ of items that were never delivered. $33 were returned to a gift card balance after the account was closed, with Amazon insisting that the money is now theirs. $42 for an item that was left on my outside doorsteps on a crowded street were never returned either.
All I received was a pointless message from **************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a touchup paint from Amazon, order number 112-1501541-7944209. The paint was metallic silver which was the color of my van, however, it did not match after I used it. Matter of fact, my van is now looking worse than before. I reached out to Amazon to get the following resolution:1) provide a refund 2) provide compensation to fix the damage caused by the paint Amazon only provided a refund but refused to fix the damage.
Business Response
Date: 11/02/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry the paint you ordered did not match the color/paint of your car.

I've checked and see that the order is placed with Maestro Refinish, a third party seller on our website. For the orders placed with third party seller, our customer service team is unable to take action directly. Hence, we need to reach out to the seller for any issue with the order.

It looks like you have received what you ordered and I see that it is also mentioned on the item page that "This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement.". However, the issue is not related to defect or damaged item. Hence a refund isn't being offered by the system for this order.

I see that our customer service associate made an exception and issued refund of $46.06 on a different order to compensate for this order.

Regarding the matching issue; on the item page, the seller mentioned that "This color may vary slightly from your vehicle's paint color due to vehicle paint fading. We do not warranty paint matching issues due to paint fade.".

You can also review the Legal Disclaimer mentioned on the page as well:

https://www.amazon.com/dp/B079JWQYR8?th=1

I'm sorry, we're unable to compensate for the matching issue of your car.

We appreciate your understanding in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

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