Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,847 total complaints in the last 3 years.
21,965 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged my personal checking account ****** in ERROR instead of my EBT (which has over $1000.00 in food benefit). They refuse to fix their mistake.
Business Response
Date: 11/06/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We are sorry to hear about the payment method charged on the Order No: 112-1116280-6133806

After reviewing, I can confirm that EBT is not selected as a payment method on this Order and Credit card is selected instead. Also would like to confirm that the system alone cannot change a payment method on its own unless if there is any back payment method is selected and it only changes when there is a payment decline on the default selected card.

To manage your backup payment methods, visit your Amazon Wallet (https://www.amazon.com/wallet), click "Manage backup payment method settings" and update your preferences. Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

Furthermore, as the default selected payment method is charged and settled, we will not be able to change payment method or refund at this time. We request your patience and understanding in this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** **************** string of lights for about $250.00. Approx. three days after the order was made and credited to my credit card, I cancelled my account with Amazon for other financial reasons. I received the order and found the items not to be as advertised or like the photo on the product box. I called Amazon for a return label. They refused and said since I no longer had an account with Amazon they could not send a return label. I stated that at the time of the order and with agreement from my account they had a written obligation to allow me to return this product. They still refused. Secondarily you should review the **** **************** as this is the third box ********* Ace Hardware, Amazon) that I have purchased and returned or attempted to return their **** String Lights. Their boxes are clearly false advertisement of the product inside.
Business Response
Date: 10/16/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the issue you have shared while you attempted to return your order but the response shared with you was correct. Once an account is closed, we are not able to offer any returns or refunds for orders placed from that account.

I share a link to the help pages on what closing an account entails.
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GBDB29JHRPFBDVYV&qid=1665944816879&sr=1-2

We appreciate your feedback about the lights and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18229350

I am rejecting this response because: I was told by another Amazon supervisor that returns would be excepted seven days after Account closed. I do not except their interpretation of the contract agreement

Sincerely,

*************************
Initial Complaint
Date:10/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was recently closed due to wrongly being labeled as having unauthorized access. This has actually happened to me before and I was able to get it resolved.I got a message saying my account had been closed and that I am allowed to open a new Amazon account. What happened in this case was that I have a friend in ****** and I tried to purchase an Amazon.co.** voucher to give to her. I logged in with my Amazon.com account and it was immediately flagged and my account closed without any ability to explain my situation.There was nothing unauthorized here and nothing was disputed from my end, and indeed nothing ever had been disputed from my account which has been active on Amazon for quite a long time.Id much prefer not to have to open a new Amazon account as all my stuff along with my purchase history are on this original account. Could I please have some help reopening it?Thank you ***************************
Business Response
Date: 10/20/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/20/2022 confirming account reinstatement.

Sincerely,
Mark
Amazon.com
Initial Complaint
Date:10/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivered a package and just threw it in a public area. Now, their stupid overseas call center is telling me I have to go find it. I am a disabled person. They have a picture of the package near the mailboxes, but its not there. They keep doing thisdelivering packages anywhere they want even though there are locked secure package lockers. I spoke to their stupid idiot call center employees and the only thing that they would do was replace the item and give it to me by tomorrow but I need it today. Now they wont give me a refund. I want a refund for this item. I want US base call centers. I am sick of dealing with Indian call centers who dont care about customer service and who they steals from customers. They refused to refund my money. They offered a replacement, but it would take too long. I want MORE than a refund. I want additional funds becayof the constant aggravation, disrespect and idiocy I deal with from their idiot overseas call center. I am sick of their disregard of my disability. I never got this package and I demand a refund and apology credit. They discriminate against disabled people and disrespect us. I am tired of being told to **** for packages that were stolen.
Business Response
Date: 10/16/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared with the delivery of Order ID: ******************* and have looked into your concern in detail. We regret any aggravation you had when you reached us.

We have issued you a full refund on the order on Saturday, October 15, 2022 and will be reviewing the deliveries in detail. The refund was issued as a gift card balance to your account.

We will not be able to issue any additional credits or refunds on this issue. You could place a new order for the item if it was not received. We work incessantly to ensure our customers get the highest standards of delivery and service.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since moving to our home on ***********************************************************************, our deliveries in Amazon-branded vans have gone to *****************************************************************************. Despite repeated attempts for Amazon to correct this error, our Amazon Prime deliveries are being sent to this other address. Our requests and explicit delivery instructions on our house located in the delivery process are being unread or ignored. To reach someone or email Amazon has been fruitless despite the insistence that a "GPS update" was done. It hasn't. The staff seems helpful and I have spent several times going over step-by-step the delivery address and location. I would like someone at Amazon logistics in ************ ******* to recognize and fix the delivery issue. There is no direct contact except for the ******* toll-free or off-shore chat. Thank you.
Business Response
Date: 10/19/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing us regarding the incorrect deliveries on your account, the information you provided was very helpful in identifying the issue.

I have reviewed the matter in detail and requested a detailed investigation into the deliveries. I found the geocode that was used as not correct and have requested the delivery address has been updated with the correct geocode.

I am confident that would ensure the issue does not recur and you get the packages correctly as intended.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18229015

I am rejecting this response because:

I emailed Amazon with specific questions and have yet to receive an answer. This has been my experience with Amazon.

Sincerely,

*******************************************
Customer Answer
Date: 10/26/2022
I emailed Amazon on this delivery issue as directed and received no response.
Business Response
Date: 11/01/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your frustration with the information that you shared was not actioned, and can relate to you. We have looked into the matter in detail.

Let me assure you that the issue was identified and appropriate corrections have been made, these instructions will be available to your local delivery location.

I would request you to allow 2 weeks for the instructions to correctly apply, in case you have older shipments in process from earlier orders. As an alternative, you could consider cancelling and replacing earlier orders if they have not been delivered yet.

In case you see any orders with the same issue, feel free to share the full order and tracking numbers with us so we can escalate the issue.

Customer satisfaction is our top priority and we work with our delivery partners to ensure accuracy.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18229015

I am rejecting this response because: Amazon has repeatedly told me the issue was fixed. It has not. Waiting two weeks so a logistics company can fix and BBB only gives a seven day window. *****, I request this issue remain open until delivery issue is solved. Today, a delivery was attempted and was at the wrong address. I was tracking via the app. Clearly Amazon or the contractor for delivery, has not read the delivery instructions. Ironic is that an Amazon help team worked with me on the narrative.
please understand, as a Prime paying customer, I would like my deliveries to my residence. I contend that despite this issue, the help, including Ramans mail, has been and is forthright.

thank you for your time

Sincerely,

*******************************************
Customer Answer
Date: 11/14/2022
Hello and good afternoon.

Re: Amazon's resolution to delivery of ORDER # 114-*******-8958617

Today's delivery war originally going to the other address in another zip code across town. When I raised this delivery issue, I was assured by the Amazon's team this has been corrected. Despite pleas, phone calls, and a BBB complaint, Amazons original plan was to delivery to the incorrect address.

Amazon's Raman promised me in writing this would be solved (see below). Today, the address was not. I can only conclude Amazon made poor or no attempts to correct your "geo-code".

The graphic shows the initial delivery was going to Palmetto Glade Dr. I live on Palmetto Bluff Dr.

Please understand the delivery driver *******, I believe last name, *****, may have fixed the address. He found my house! He delivered the package!

Then he showed me the geo-code correction on a smartphone, took a picture, and the reconfirmed. My future deliveries should be good.

While ******* saved my delivery, *****, I am disappointed your promise to solve this was not done. Please do not promise something you cannot deliver. In this ************************ delivered and showed me he may have fixed the future attempts.

************************************************************;
Customer Answer
Date: 11/18/2022
hello

Based on Amazon employee, Ramans request, he said wait two weeks. I did. Wednesday and today items were not delivered. At lease the LED Bulbs delivery were not left at the incorrect address.

Amazon ORDER # 114-*******-******* LED Bulbs

Email is below requesting instructions.

There is information in the delivery instructions that was done in conjunction with the customer service representatives and confirmed several times. The set of instructions done:

******************** is in Arlington, off ******, next the ***************. ************ is the community name. 5th house when you turn left to the first corner. Leave the package at the front porch. Call ************ if need more assistance.

The next line by Amazon is:

Your instructions help us deliver to this address. However, deliveries may not always follow all the instructions.

Amazon deliveries has never followed these when delivering.

Clearly , I want to use the delivery service and want the items at my house. My neighbors receive their packages fine.

+~~~~~~~~~~~~~~~~~~~~~~~+

*******************************************
Customer Answer
Date: 12/08/2022
Good morning, Raman. Here is the information as requested. Please note that our deliveries have been coming to our house. A driver from the Amazon contractor company came over and painted our house after Thanksgiving. With fingers-crossed, we have been getting our packages.

Our detailed instructions in the delivery area specify the information you seek. I worked with am Amazon rep on the wording sometime ago.

I want to stress the only delivery company with this mis-delivery issue is Amazon. I hope this issue has been corrected. We want to be customers.

30.344278 -81.461852

Raman, I do want to thank you for your due diligence in this matter.

Business Response
Date: 12/15/2022
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I thank you for confirming the issue seems to be corrected, and am optimistic the issue is well and truly resolved. We appreciate your patience while we engaged with the appropriate internal teams for review and assistance.

Let me assure you that we take the utmost care with the packages and in case you need any assistance, feel free to reach us at any point.

We are reachable 24/7 over chat or call. We truly appreciate your business and wish you our very best.

I personally wish your family and you a very positive and prosperous New Year.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/15/2022
Happy holidays. Thank you *****. After nearly nine months this issue was identified with Amazon on delivery, it appears to be fixed and satisfactory settled.

Indeed, Raman, thank you. May the best be before us.

Stay healthy and hug you family,

+~~~~~~~~~~~~~~~~~~~~~~~+
*******************************************

Customer Answer
Date: 01/20/2023
Our deliveries have once again, started showing up at the incorrect address. Unfortunately our issue is back to square one. The logistics company is not using street addresses; and a logistics company that *** pride itself on delivery is failing to do that. Deliver.

Please let me know what information you need. But honestly, I believe we are done with Prime.

Delivery address should be
12969 *****************
************ ** 32225

Business Response
Date: 01/24/2023
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for reaching out to me regarding the delivery issue and I truly regret the issue was not fully put to rest the first time.

Can you please share the order / tracking number pertaining to the order in question so I can escalate the issue.

I will be engaging our specialists in this matter and hope to be of assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/25/2023

Complaint: 18229015

I am rejecting this response because:

Ordered on January 19, 2023 Order# ***-3918234-2467467

Please fix this. You promised, *****. No ********************** except Amazon has this issue. Honestly, Raman, we have been putting up with this since March. Dont fail us now.
+~~~~~~~~~~~~~~~~~~~~~~~+
*******************************************

Customer Answer
Date: 01/26/2023
Raman (Amazon)

30.34424 N, ******** W

12969 *****************
************ ** 32225

Coordinates and address.

+-------------

*******************************************
Customer Answer
Date: 01/30/2023
Three deliveries were sent to wrong address

ORDER # 113-*******-******* porch is not ours. I have no idea where this is.

113-*******-******* is missing.

Plus, my wifes delivered to the wrong house.

Raman, what we need is seamless ordering and delivery.

30.34424 N, ******** W are our house coordinates. Frankly, no one else has this problem except Amazon and to witness this again is not the experience needed. This delivery problem has been ongoing since March 2022.

I am a stockholder in a logistics company. It is mysteriously why this continues to be an issue. Please fix this. Simple logistics. Keep the customer happy.

+~~~~~~~~~~~~~~~~~~~~~~~+

*******************************************

************

+~~~~~~~~~~~~~~~~~~~~~~~+
Business Response
Date: 02/09/2023
Hello ***********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us and have passed on your inputs to our Delivery Support Teams. They are engaged on this matter and are monitoring the issue.

I am confident the issue is resolved by now, but you could reach our **************** teams 24/7 if the issue persists.

Most questions are answered in Your Account (www.amazon.com/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:
***********************************************************************

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/14/2023

Complaint: 18229015

I am rejecting this response because:
in Ramans response, he did not tell me anything I have not heard before from chat or phone calls. Additionally, itis very difficult to communicate directly on issues. We dealt with mis-deliveries from Amazon since March 2022. I was sent email from the company questioning my high rate of refunds.
we thought by December the misdirected delivery problem was fixed. Raman assured me this was.
the website of answers does not have solutions. I searched the web and found the logistics support number. While Ramans words are appreciated, I spent too much time trying to resolve their issue of not delivering to a street address. We found out that delivering is done by latitude and longitude. Coupled with specific delivery instructions that Amazon logistics placed in the process, they were ignore by the drivers.
as a stock holder I found this confusing. As a customer of ********************** since inception, baffling. We honestly dont know if we will continue after March.
I do, sincerely, appreciate the BBBs effort on this. Thank you.

Sincerely,

*******************************************
Initial Complaint
Date:10/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered "Bose QuietComfort 45 Bluetooth Wireless Noise Cancelling Headphones - Triple Black" on Amzon.com on Oct 12, 2022. It said it is deliveried on Oct 13.("Your package was left in the mail room."). But I cannot find my package at all. Because all the package should be put in a locker and I will get a code to open the locker. There is no mail room at all for a package to be left. I called the Amazon custom service on Oct 14. Amazon customer service ask to me to file a police report in order to refund me the money. This is so ridiculous. 1: There is no criminal event involved. If Amazon said package is deliveried, then it should show evidence. They cannot prove they delivery the package to me. And now even ask customer(me) to file a police report.2: ********************** should investigate on their side why the package is not deliveried/lost! Not kick the ball to police department. Thier customer service is so bad and not helpful at all. 3: Amazon customer service induce me to treat this as a stolen event rather than their carrier issue. Amazon simply deduce the package is stolen rather than they fail to delivery it.Again, it is ridiculous and wrong to ask customer to file a police report for a lost package!!! There is no crime involved! Why a customer need to file a police report? ********************** simply push their responsibility to their customer and police department.
Business Response
Date: 10/25/2022
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with your Order No: 111-4606575-3461802 and Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Rest assured, refund has already been processed to Gift card balance on Friday, October 14, 2022 at 11:59 PM (PDT) Refund amount : $247.89

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=111-4606575-3461802

We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/15/2022 11:46 AM My account was closed for illegitimate reasoning. I received an email today stating that my account was closed for being "directly linked to an account we have closed for violating the terms of our Conditions of Use agreement". The thing is, that this is the only account I have ever had access to or created. I can only assume that I was banned by association since one of my family members was previously banned for violating the terms of the conditions of use agreement, since Amazon refuses to tell me the reason: We are unable to provide information about additional accounts or resources we have used to identify the link between accounts. That account in question belonged to one of my sons. I assume I am either being banned for living at the same address as him or the fact that my credit card may have been used to purchase something on that account. Since I never had my own personal Amazon account, I would occasionally give my credit card to family members to purchase things on my behalf. Because of one of these, I am unrightly being flagged as the person who broke the rules. It makes no sense to me that my other son has had an account since at least 2016 and still has access to his account since he is not the one who violated the terms; while I, who also didnt violate the terms, has my account closed. This account I created was created for me, and me alone. My son who broke the terms will not have access to my account. It is time-consuming for me to have to give my other son money every time I want something purchased and it is infuriating to face repercussions for something I never did. It seems unjust to prevent other members from the same household from using your service because of the actions of one. Especially if the person in question eventually moves out, I will still be blocked from your service. I do not condone his actions and it is unfair to close my account when I personally never broke the conditions stated when signing up.
Business Response
Date: 10/17/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 17 October, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/13/22 earbuds I paid $41.03 I NEEDED same day and they never arrived.Amazon dont hold their drivers accountable because they could be stealing and to just tell me no refund or replacement when I clearly called the same day I got a text it was delivered and I checked immediately after and it wasnt there I was told to call back Saturday! **************** is horrible and there arent any supervisors because they all have the same script. I have Amazon, Kindle and Audible subscriptions but this is making me want to cancel ALL.
Business Response
Date: 10/20/2022
Hello ******,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with the Order No: 114-9854968-3660266

We have requested a refund on Sunday, October 16, 2022 at 9:08 PM (PDT), usually it takes 3-5 business days to process it to Original payment method
Refund amount : $41.03

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=114-9854968-3660266

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 10/13/2022 To: Amazon A-to-Z ***************** From: ***********************, Amazon Customer Re: Appeal A-to-Z Claims On 10/13/2022, 12:25:26 AM, I received a second notification from the Amazon A-to-Z ***************** regarding my claim on order 114-3418287-3533030 - $762.57. Upon further review, we have decided to uphold our original decision. I was denied my claim because I did not contact the seller to report the issue within 30 days of receipt or return the item within ****************************************** label from the seller. If the item is defective or damaged, it may be under warranty with the manufacturer. I have notified called Amazon over the past month, reporting fraudulent activities against this seller and their documented statement that I could keep the product and receive a refund. Amazon refuses to address the issues.I filed the original complaint on Sept 13, 2022. I called on Monday, October 10, and spoke with Supervisor ******, who sent an appeal claim. Thursday, the appeal was denied. I called on October 13 and spoke with Supervisor ******, who filed another appeal. She confirmed that the e-mail that proves fraud and the seller giving me the couch were received. She stated she sent an appeal internally, and she was denied as well. She never returned my call. On 10/15/22, I spoke with Supervisor **********, who stated on 10/13, Amazon notes read that I, the Seller is, informing them I was refusing to return the couch because I would not pay for the return shipment.
Business Response
Date: 10/17/2022
Hello,

The seller has sent return address to the buyer in order to return the item for refund on Order 114-3418287-3533030.

Buyer can send us the receipt for the return costs incurred. Once the receipt has been sent, the amount will be refunded to the payment method used to place this order. Additional fees incurred due to express shipping cannot be refunded.

The A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.

Sincerely,
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************************
Initial Complaint
Date:10/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying for Amazon Prime for YEARS. The main benefit of Amazon Prime is the free 2 days shipping. Lately, my items that I purchase are taking 7 days or more to arrive. I reached out to Amazon via chat to inquire about the issue. The customer service representative that I spoke to was not helpful. I dont think Amazon should be advertising free 2 days shipping with membership when they are not honoring it.
Business Response
Date: 10/20/2022
Hello *****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with Prime Orders. I've reviewed your complaint, unfortunately I'm unable to locate delayed orders you are referring to.

If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com

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