Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,519 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to buy sneakers, but the business is so DEFICIENT they don't show my past purchases, so I cannot see the good sneakers I am looking for. The business is so RUDE, they do not have a way to contact them and ask for help. I am also annoyed it said to download the app for support, and there was also no option there either.
Business Response
Date: 10/18/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about any inconvenience caused when you tried to contact our customer service regarding your purchase history.

You can review the previous purchases from the Orders in Your Account from the drop down which shows your name. On the homepage you will see last 3 months orders and you can filter each year from the drop down.

Here's the link to order history page:

https://www.amazon.com/gp/css/order-history?ref_=nav_AccountFlyout_orders

Regarding the phone number to contact customer service; considering that our customer service has dedicated specialist teams to address each type of issue, customers are requested to select the issue they are facing from our Contact Us page and then they will routed to appropriate department. They will be provided with the Call Me, Message Us and Email options to choose from.

Here's the link to our Contact Us page:

https://www.amazon.com/hz/contact-us/foresight/hubgateway

However, I've forwarded your feedback/suggestion to the higher management -- I know they'll want to hear about your experience.

We appreciate your understanding. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I had some Ads compaign on Amazon to advertise my products, successfully sell them and improve my selling metrics on Amazon, but eventually Amazon has stopped all my compaigns so all new transactions of payment for compaigns were failed. I've contacted two Amazon's team: Selling Partner Support Team and Ads team as well. When had a call with Ads Team, I've been told that everything is fine with my Ads account and that they don't see any problems but after our calls they always sent me a message that my compaigns were stopped because of the bad metrics of my Amazon selling account, not the Ads one. When I called again, they still couldn't see anything wrong, but immediately after every call sent me this email that I need to improve my metrics. But compaigns worked well independetly of the metrics before, so I contacted Ads team via email many times, and just for one time they gave me a piece of advise that I should contact the Selling Partner Support and ask them what's happened. And of course, whey I contacted ******* Partner Support team, they told me that they know nothing about my Ads acc status and they can do nothing and that everything should be okay with my compaigns! It's not okay, I cannot receive any information from both of Amazon teams that should be working for resolution of this kind of cases. I believe that this is just a mistake. Since I learnt hard about how to sell on Amazon before even starting it, about advertisingn and I know that I need to pay enough and I cannot save money on it, I know Ads policies of course and I strictly followed them. I need to continue my compaigns since I am a new seller and I need to advertise my products, it's vital for me. So, please, contact Amazon and ask them to investigate this issue and restore the possibility to pay for and use my compaigns. Best regards!
Business Response
Date: 10/22/2022
Greetings from Amazon services,
We understand the Seller request to reinstate the Ads account.
We understand that seller received a messaging stating that seller is not yet eligible for advertising.
We do apologize for this inconvenience however, we are unable to approve seller request to access Sponsored Ads at this time.
We recommend the seller to review the below content for recommendations on how to improve their selling metrics; this will help improve the seller chances of becoming eligible for advertising at a later date.Seller Help: https://sellercentral.amazon.com/gp/help/help.html?itemID=43381&ref=***************

Customer Answer
Date: 10/25/2022

Complaint: 18232104

I am rejecting this response because: My account has been verified on 07.05.2022, and I have started sales from that time. Before I started selling, I carefully studied the Amazon market, which products are in demand and what level of competition in which product category. Moreover, before starting an account, I studied for a long time with an experienced seller on Amazon, who has been teaching young sellers for a long time. I was immediately taught to understand the product and sales on Amazon, as well as what advertising is and what requirements are imposed on it, how to effectively advertise your product and that you can not save on advertising. My tutor still supports me and advises me how to do better and more effectively, all my decisions regarding advertising were made after long negotiations with a more experienced seller. I can afford to buy an expensive advertising company, but I won't be able to sell without advertising. For now, I've spent $40.56 for advertisement and I've sold items for $264.96 using it. As you can see, I earned x6,5 more, I know what I am doing.
Amazon is a huge market with a lot of competition, I'm still a young seller and in order to be able to offer my product to customers, I need advertising. Please give me back the opportunity to pay for advertising and use advertising services, because if there are no young buyers on Amazon, there will be fewer product options and as a result this will lead to a complete monopolization of the marketplace by sellers who have managed to collect the necessary number of sales, reviews and ratings during their career. In order for my metrics to improve, I need to advertise a product to be bought.
I had some Ads compaign on Amazon to advertise my products, successfully sell them and improve my selling metrics on Amazon, but eventually Amazon has stopped all my compaigns so all new transactions of payment for compaigns were failed. I've contacted two Amazon's team: Selling Partner Support Team and Ads team as well. When had a call with Ads Team, I've been told that everything is fine with my Ads account and that they don't see any problems but after our calls they always sent me a message that my compaigns were stopped because of the bad metrics of my Amazon selling account, not the Ads one. When I called again, they still couldn't see anything wrong, but immediately after every call sent me this email that I need to improve my metrics. But compaigns worked well, I sold more than I spent!
So I contacted Ads team via email many times, and just for one time they gave me a piece of advise that I should contact the Selling Partner Support and ask them what's happened. And of course, whey I contacted ******* Partner Support team, they told me that they know nothing about my Ads acc status and they can do nothing and that everything should be okay with my compaigns! It's not okay, I cannot receive any information from both of Amazon teams that should be working for resolution of this kind of cases. I believe that this is just a mistake. Since I learnt hard about how to sell on Amazon before even starting it, about advertising and I know that I need to pay enough and I cannot save money on it, I know Ads policies of course and I strictly followed them. I need to continue my compaigns since I am a new seller and I need to advertise my products, it's vital for me. So, please, contact Amazon and ask them to investigate this issue and restore the possibility to pay for and use my compaigns.
Best regards!

Sincerely,

*************************************
Initial Complaint
Date:10/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a treadmill under my husband's amazon account and it arrived broken. We contacted Amazon to fix this and they will only allow a refund and then told us we would have to repurchase the item. The item is now a higher price. This seems somewhat like a scam to get us to spend more money when the item arrived broken. The item was ordered on 10/11/2022 and the order number is 111-2821884-1251457.
Business Response
Date: 10/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the treadmill order. I'm sorry for the inconvenience caused.

The e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/15/22, Amazon sent me an email stating they have closed my account of 16 years due to another account that they claim was linked to my account, was previously closed due to violating the terms of our Conditions of Use agreement. I have never had any another account. I appealed their decision, but their automated response was no help. I replied and advised them of being in a data breach and that is possibly how another account was made but only received a duplicate message saying the same thing. After some research, I learned their reason stated is untrue but based on previous returns. While my account has had several refunds, either through extenuating circumstance and during Covid lock downs, I had shipped them back with the correct labels and procedures. The most recent return was for a defective product. Their terms do not specify a specific number of returns that would cause a violation. I have been a loyal customer for many years and to be banned without providing any evidence and no possibility of a resolution nor any opportunity to open a new account based on unclear terms is unacceptable. I want my account restored as I purchase items there all the time.
Business Response
Date: 10/31/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account access. I'm sorry for the inconvenience caused.

We have re-investigated this issue and after a thorough review, we will not be able to restore your full access to this account. You will not be able to place orders on our site. Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.

We're unable to offer any additional insight or action on this matter.

We appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022
Complaint: 18231587

I am rejecting this response because: There was no evidence of re-investigation and my account is still restricted with no offer of a fair resolution.

Sincerely,

*************************************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the item on September 10 2022 I was told they received the item on the 15 and have yet to process my refund and its been more than 30 days
Business Response
Date: 11/10/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned towards the refund of Apple iPhone XR, ** Version, 64GB, Red - Unlocked.

I've checked and see that there are two return labels created for this item, one on September 3, 2022 and the other on September 13, 2022.

The *** tracking number for the return label created on September 3, 2022 is 1Z55AY222600041315 and it shows there is a lost package investigation opened.

The *** tracking number for the return label created on September 13, 2022 is 1ZR7Y0122605414682 and it shows the package was returned and delivered in *******, ** **.

It looks like our customer service representative misunderstood and informed that the package was delivered back to us when it was actually marked delivered in *******, ** **.

I'm sorry, we haven't receive this package. Since we didn't receive the item at our ************** we're unable to issue a refund or assist further. Please work with the carrier to locate the package and return it to us.

For more information about the Amazon.com return policy, please visit the following link to our Help Pages:

https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&;nodeId=******

We appreciate your understanding and cooperation in this matter.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 12, 2022 I ordered a 65 inch ** on Amazon for my sister. The ** arrived on 10/16/22. Once the box was open, the bag over the tv was wrinkled as if the was repackaged. Once the ** was plugged in, the screen was cracked in multiple places.The Amazon order ID is # *******************. The shipping address was: ********************************************************************************************* ***** shipping information is below:Shipped with ***** Tracking ID: ************ Konka 65-Inch Class Q7 Pro Series 4K Quantum Dot QLED Smart ** with Android ** and Voice Remote (65Q75A, 2020 Model)On 10/16/22 @ 4:31 EST, I called and spoken to an Amazon representative. The representative was not able to assist much and told me she would need to contact the seller and wait 1-2 weeks for a response. I explained that holding a $422 payment & waiting 2 weeks wasnt acceptable. I requested a credit & pick-up so that I could re-order a functioning **. She could not help so I asked to speak to a supervisor. Amazon supervisor, ******, informed there was nothing more she could do about getting me a credit and pick-up and that I would have to wait to see what the third party vendor says. She said there was no option except to contact the seller and hope for the best. I asked to speak to the manager, she refuse stating there was no way to transfer to a manager. I asked what was the rationale or logic for that, she said she doesnt know what the logic is.I asked if the seller does not reply, what are the next steps. She said then they could do the refund. I asked why they could not escalate the issue to a manager and give me the credit now. She told me there is no way to refund or credit me in the system. I told her I would need to file a complaint with details and asked her the name of the rep I spoken to before her. She said she didnt know. I asked her to get it from the account notes. She said there were no account notes. She was not professional or truthful with that statement.
Business Response
Date: 10/19/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience you had with us. I've shared the feedback with the concern team to get this checked and avoid it happening again.

I can see the seller has initiated a return on this TV order and have requested to call the Fedex support to arrange a pickup for the order. I request you to please call ******* at ************** they will ask you for your tracking number which is **** **** ****. Please share the details with them to arrange a pickup at your convenience.

If you are charged for this pickup service, I request you to please collect a receipt from them and share the same with the seller once the order is picked up. The seller will help you with the refund of the order as well return shipping charges. If the seller isn't helpful after a successful pickup of the *** please let us know, we'll be happy to help you further.

I appreciate your cooperation and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #***-8763000-1141858 This order was supposed to be delivered today.Its marked as delivered in mailbox.Its not there.Its medicine and I need it.No help from Amazon.
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have not received the order and it is updated as delivered on tracking.

I've reported this issue to our team for necessary action. Regarding the delivery, while the option to send a replacement order isn't available, I've issued a full refund back to your original payment method for this provided order. The refund should reflect on your billing statement within 3-5 business days.

You will receive an email once the refund is completed. I request you to please reorder this item. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY Amazon Business ID: *************. Amazon sent me an email offering me 50% off my first purchase if I opened a business account. I did and for over 2 weeks now have been trying to get the offer they promised me. I explained it via chat, all they did was transfer me back and forth with no resolution. So I called in to talk to someone and had to explain the problem again to them. They put on me on hold for awhile and finally came back to say they could not help me and that it had to be sent to another **** who is only reachable by email and that she would explain everything to them and they would resolve the issue for me. I finally got an email from that **** without any resolution and asking me to EXPLAIN ONCE AGAIN what the problem is!!! This is absolutely ridiculous. The code they sent me was SMB50 for 50% off any physical good sold and shipped by amazon, I have the email, I have have terms, the item in my cart qualifies -
Business Response
Date: 10/18/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the issue with the discount code.

I've checked the emails sent to this email address and I do not see any email with such code sent from our end.

Please send a screenshot of the email you received with this code and the offer so that I could escalate this to the appropriate team. Please make sure that the From and To email addresses of the email are visible in the screenshot.

We appreciate your cooperation.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/18/2022

Complaint: 18231493

I am rejecting this response because:
I replied to the email they sent me directly and provided the requested screenshot. Screenshot is also attached to this email and the text of my email that was sent to them is below:

Hi,

Thank you for replying. I set up a new email address for my new amazon
business account Here is a screenshot of the email you sent me offering
me the discount if I set up a business account:

The promo says I will get 50% off my first order up to ****** The item I
want is a belt sander for ******. The account was setup within the time
specified in the email, I waited the 48 hrs after setting up the
account, and the item I want is a physical good sold and shipped by
Amazon as specified in the terms. I met all the requirements but cannot
get the discount applied to the item I want to order.

Sincerely,

***************************
Business Response
Date: 10/26/2022
Hello *******,

Thank you for writing back to us.

"This is an invitation-only offer." in the terms and conditions; the email you received with the offer is the invitation.

The promotional offers are automatically applied to eligible accounts. If the code couldn't be applied successfully then that account is not eligible or doesn't satisfy at least one of the terms and conditions.

Regarding the Business Account registration; Even if you have an Amazon.com account using that email address, you can still register a business account with the same email address and covert it to Amazon Business account.

For that, after signing in to your Amazon.com account using that email address, you can hover over the drop down menu and you will see "Register for a Business Account";

Once you provide the email address on the registration page, you will see "This email is already being used for an Amazon account. Would you like to convert it to an Amazon Business account?".

You have the option to convert your existing account to an Amazon Business account.

Or, if you would like to keep your personal and business accounts separate, you can change the email address for your existing account. Heres how to change your email address:

Go to Login & Security
Select Edit and follow the instructions to enter and verify the new email address.

When the new email for your account is verified, youll be able to use your preferred email to create an Amazon Business account.

If you have any further questions regarding the registration and the promotional offer, you directly contact our Amazon Business team using [email protected] email address.

We hope to see you again soon.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18231493

I am rejecting this response because:

I am simply shocked by this reply. So in order to accept this offer, I have to change my email from my personal amazon to a business account, then create a new email for my amazon personal account? are you really serious? so in Amazon's mind my business is identified only by it's email address and not by its name? wow......your email offer does not say anything ANYWHERE about having to convert my personal account to a business account, and I can promise you that if I owed amazon money and I said I'm not paying you because you sent the bill to a different email address -which was is owned by my company but is not the one you chose to use- Amazon would not accept that answer at all.

I do not accept this response and do not wish to communicate further with this business. I am requesting that text of this complaint and amazon's absurd response to it be be posted on the BBB site to warn other consumers.

Please note this complaint as unresolved and that I do not accept the businesses answer.

Sincerely,

***************************
Initial Complaint
Date:10/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been unable despite calling and looking for a discontinuation route to get Amazon to quit charging me for Audible. I have complained every couple of weeks and tried to politely resolve issue. They just keep charging me monthly and I have never used the service. They owe me 3 months worth at ***** each. Also, despite trying to get them to refund me my money after I was notified by Amazon in an email on 6/28/2022. Email says they will refund me in 2-3 days. The stethoscope was approx 69.00$. They just keep ignoring me despite me sending proof on a regular basis. I finally have closed my account hoping they would stop charging **** have attached my emails from Amazon and I just don't believe they keep ignoring me and won't give me my money. 69.00+45.00 for stethoscope and Audible that I am not subscribed to come to 114.00$$
Business Response
Date: 10/26/2022
Hello ********,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the inconvenience caused due to the unauthorized charges from Audible.com.

I've forwarded this complaint to our Audible.com specialist team for further assistance. I see that *******, a member of ************** Team here at Audible.

As per her email, on April 20, 2022, a 90 day trial membership was started via Amazon. Since the membership was not canceled within he 90 days, your membership was renewed and you were charged $14.95 each month starting July 19, 2022. Each month, members are sent an email to inform them of the number of credits that they have available and the last email sent to ******************* was September 22, 2022. You currently have 6 credits available to use towards the purchase of any audiobook on our site.

If you have any further questions regarding the audible charges, please reply to the email you received of October 19, 2022 from ***************

Regarding the Stethoscope from the Order ID: *******************; I see that a full refund of $68.96 was issued to your Amazon Store Card used to pay for this order. This refund was issued on June 28, 2022 and has been successfully processed from our end. Please review your Amazon Store Card statement for the month June 28, 2022 to find this refund transaction.

If you don't see the Amazon Store Card refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at [email protected]. Please include:

- the order number if available

- the last 2 digits of the payment method

- the amount of the refund

- the date of the transaction

- any other information you find pertinent

If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check.

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to refund me for two pairs of sneakers I purchased in August and has been returned to them for a while now!! Every time I call, they tell me the items have been received but they are inspecting them. LOL!!!!!I dont know what kind of sick games theyre playing, but I want my refund!! ( please see photos attached) I just received an email from someone yesterday that proves I should have been refunded last month!
Business Response
Date: 10/18/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the delay processing refunds towards two of your returns.

I've refunded $44.46 towards two sneakers you have mentioned in the complaint. This refund will be processed to your MasterCard with in next 3-5 business days.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/22/2022

Complaint: 18231349

I am rejecting this response because:AMAZON IS STILL RIPPING ME OFF!!! WHATS SO HARD ABOUT UNDERSTANDING I PURCHASED FOURRRRRR PAIRS OF SNEAKERS AND RETURNED ALL FOUR SINCE THEY DONT FIT?? AMAZON CLAIMS THEY ALREADY REFUNDED ME BUT IT WAS ONLY FOR TWO PAIRS!!!
I WANT MY FULL REFUND FOR. ALL. FOUR.
ALL. FOURRRRRR!!!
I WANT THE DATE AND REFUND AMOUNT FOR ALL. FOUR. ITEMS. SEPARATELY. NOT TWO. FOUR!!
DO WE UNDERSTAND IT NOW??? ALL FOURRRR PAIRS NOT TWO!!!
ONCE AGAIN- ALLLLLLL FOURRRRRRRRR PAIRSSSSS OF SNEAKERS !!!!!!
4!!! NOT 2!!!

Sincerely,

*****************************
Business Response
Date: 10/27/2022
Hello *****,

Thank you for writing back to us.

In the complaint you mentioned that only 2 pairs weren't refunded and as per the order refund history I see that the 2 pairs were already refunded on September 9, 2022 and September 29, 2022 in the amounts of $21.73 and $22.72 respectively.

The two pairs that were not refunded are Obtaom Women's Play Fashion Sneaker White ***** and Leopard Canvas Slip on Shoes (White US8) and Women's Play Fashion Sneaker White ***** Washed and Leopard Canvas Slip on Shoes?White US08. Also the screenshot you included shows these two pairs and these are only items from the order that aren't refunded. Hence, I've refunded $44.46 these two pairs on October 17, 2022
With the refund I've issued on October 17, 2022 all the items from the order are refunded making the refund amount equal to the order value of $219.15.

Here's the breakdown of the refunds issued towards the 4 sneakers:

Friday, September 9, 2022 at 12:20 PM (PDT) $21.73 Obtaom Women's Play Fashion Sneaker White ***** Washed and Leopard Canvas Slip on Shoes (White ***** Washed,US7)

Thursday, September 29, 2022 at 3:56 AM (PDT) $22.72 Obtaom Women's Play Fashion Sneaker White ***** and Leopard Canvas Slip on Shoes (White US07)

Monday, October 17, 2022 at 11:50 PM (PDT) $44.46 Obtaom Women's Play Fashion Sneaker White ***** and Leopard Canvas Slip on Shoes (White US8)
Women's Play Fashion Sneaker White ***** Washed and Leopard Canvas Slip on Shoes?White US08
I request you to review your MasterCard statement to find these refunds.
If in case you are referring to different sneakers that belong to a different order number, please revert to this email with the order id and the names of the sneakers. I will investigate and take appropriate action.
Regards,

**************
Amazon.com
http://www.amazon.com

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