Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,479 total complaints in the last 3 years.
21,517 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a vacuum from Amazon when I received it I opened it its the same vacuum I already had so I closed it up and sent it back the exact vacuum they sent me never even taken out of the box never used they charged me for it I called them multiple times made several complaints they tried to say that the vacuum they received had a different serial number which is complete bull c*** because it is in fact the brand new same exact vacuum never touched that they sent me, I said either somebody made a mistake as an employee or something because that vacuum is the same vacuum I was sent and never even used and I want proof and verification and they said they destroyed it. Who would destroy a brand new unused vacuum I spoke to my lawyer even he said they wouldnt they would resell it someone there made a mistake and they dont want to correct it why else would they not verify improve that it was incorrect serial number and how could the serial number not be correct when it was the same vacuum they sent me and in original box and wrapping and all. They admitted to me everyone who I spoke to that they in fact received it but yet when you check the status it doesnt even show that it was received? But it shows it was sent back. I want a full refund of the $95.00 and an apology for basically being called a thief and a liar when it was an issue on their behalf and completely overlooked and not investigated
Business Response
Date: 10/29/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

A careful review of your account reflects that the correct information has already been provided.

We cannot issue a refund. I'm unable to offer additional insight on this matter.

We appreciate your understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/31/2022

Complaint: 18233707

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:10/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ok amazon is calming that on October the 4th at they tryed to take out for my amazon prime membership payment off my debit card ending in **** and that it was declined several times well i checked my bank statements and not one single time does it show that on the 4th of October the 4th did amazon even attempt to take out the prime member ship money i used my debit card ending with the numbers **** the night before and on the day in question and the card worked just fine they said there was incessant funds well that was not true because there was over 700 dollars in my bank account on the 4th i have proof of my bank state meets that there was no attempt of withdraw of the amazon prime member ship payment now they put my prime member shipon hold instead of takeing the money out at the beginning of the month and my bank dont decline paymnets unless there no money in my account
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the payment for Prime subscription. I'm sorry for the inconvenience caused.

I've checked on this and I can see the payment did not go through when we requested for the charge. The card issuer have not provided us any further details except the information provided by our support team. we are not sure why the card issuer isn't displaying the declined transaction however as you mentioned you have the sufficient funds available in your account, I request you to please revise the payment for the subscription.

To do so, I request you to please delete the card details and add it again on your account. Once done, goto Your Account > Manage Prime > Manage Payment and select the same card again for the payment or select a different card (if you have any).

Once the payment is processed, the subscription will be activated on your account and you will be notified. If the payment still does not go through, we recommend to contact your bank to get any further details.

I appreciate your understanding on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18229996

I am rejecting this response because:

Sincerely,

*************************** my bank does not decline any payments that are made to my account unless there is no money in my account i made purchase through out October and have not had any problems with my debit card i have deleted my card on my amazon account twice already and reentered it so i do not understand what the problem is i now have no money to pay for my prime subscription all because of amazon i have all ready contacted my bank and there is nothing wrong with my card and now because of amazon i have no prime subscription and i feel it there responsibility to restore my prime member ship because i had the money and my card is working fine and i deleted out of my amazon account and reentered it
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was an influencer with their associates program for a year. The company told me it was ok for me to get my own domain. I got a domain and advertised women's clothes to receive funds. A whole year into this program they decide without notification that they closed my online store down for reasons that nobody had ever discussed with me concerning advertising. Not only did they close my store they have refused to pay me my funds which was over $700. I am a single mother with 3 children and this really put me in a bind. I wish there was someone I could speak with legally on this matter because it's just not right. I no longer support Amazon. I ended my membership and Uninstalled their app for music and I will not be purchasing anything from them. I am so very disgusted with what they have done. A company this big and they could care less. I had one of the employees tell me they were doing this to a lot of other people as well. Ridiculous!
Business Response
Date: 10/18/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Amazon Associate account.

We received your appeal regarding the termination of your Associates account. A specialist has reviewed your account and the decision to terminate your account was found to be correct. We are unable to reverse this decision or share any additional insight on this issue.

For any further details, please refer to the email we have sent you on Monday, September 12, 2022 at 5:01 AM (PDT).

I appreciate your understanding on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!On August 7, 2022 Amazon linked my selling account to another one and blocked it.At first, I didn't recognize the account but then I was able to identify it through my business partner. We finished our relationship on August 21, 2022 due to major disagreements. There is no any relation between our accounts anymore.I already sent them our business termination agreement.They rejected it.Please, see the attachments and help me!Thanks!
Business Response
Date: 10/18/2022
Greetings from Amazon,

The seller account is blocked because the seller is strongly related to a blocked.

Since it is needed enforcement action to be taken on the Account, the complaint details have been sent to abuse-escalations.

Best regards,
Customer Answer
Date: 10/18/2022

Complaint: 18233274

I am rejecting this response because: PLEASE SEE THE BUSINESS TERMINATION AGREEMENT ATTACHED! I DO NOT HAVE ANY RELATION TO OTHER ACCOUNT ANYMORE! PLEASE FORWARD IT TO AMAZON AND MAKE THEM REINSTATE MY ACCOUNT! THANK YOU!

Sincerely,

*****************
Business Response
Date: 10/24/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 24, 2022.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a package of batteries through Amazon.com on October 4, 2022 and this company was the seller who fulfilled my order. What the company sent to me were clearly counterfeit items as the label has grammatical errors in the company name. I am certain a company as large as ********* would not allow items to go out without checking the spelling on their ***************. In order to get a refund for these fake items I would have to pay the shipping fees to send the seller and then I would be losing money on this transaction. I want this seller to send me a full refund of $9.52 for these fake items which I am going to throw in the trash. I also would like this seller to be investigated for fraudulent business practices as they are selling fake items on the internet.
Customer Answer
Date: 10/18/2022
Order# 112-8139878-6177818
Business Response
Date: 10/25/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

In this case I've contacted the seller requesting for return label to return the to get the refund issued.

The seller will take time to respond to our request, They usually respond to us within 48hrs.

If the seller is not responding or not helpful, we can go for a-z claim as it will be the next step.

We are here to help you with the issue, Once the seller respond to our request and share the return label, You can use the label to return the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/26/2022

Complaint: 18205796

I am rejecting this response because: This seller is stalling the situation. He does not need time to contact anyone to get a label. He could have digitally forwarded a return label to me through my email address by now. All this seller has to do is refund my money. This is just a game he is playing for less than $10.

Sincerely,

***********************
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 12, 2022 I bought some men's ****** shoes size 7 Wide via the Amazon Try Before You Buy Program. The shoes did not fit my son, so I returned them to the locker that Amazon requested. I used the code provided by Amazon to scan the shoes and lock them in the locker nearly 2 months ago. As of today, October 17, 2022, Amazon continues to charge my credit and debit cards over and over for shoes I RETURNED several months ago. I have contacted Amazon multiple times via phone and chat. Each time, I was assured this issue would be resolved and that my return was received and my card would not be charged. However, I continue to get charged over and over for Amazon's error! I am now at the point where I had to cancel one of my bank cards because my account was negative due to Amazon charging me again and again for something I returned months ago. This is completely unacceptable. At this point, I expect a full refund, plus additional compensation via store credit or other method, for the fees I've racked up due to Amazon's negligence and/or desire to scam a customer.
Business Response
Date: 11/15/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and escalated the issue to the concerned department in this matter.

After reviewing they've mentioned that there is no charge on the payment method. Payment system tried to charge your payment method but the payments got declined.

When payment method gets declined sometimes payment method shows authorization.The concerned department has cancelled all the charge attempts.

If there is any authorization it will be cancelled automatically. Also they've made sure that no further charge attempts will be made on the payment method.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated on Amazon. My account was deactivated due to related to another seller account. The owner and I had a agreement that was for using their recommend shipping service to ship my orders only start July 1, 2022. By September 1, 2022 I stopped working with them due to the consent shipping violations of Amazon Policies on their part. On August 15, 2022 my company and I decide to send them a letter notifying Sobe Mojo that we would be terminating our agreement on August 31, 2022. We are never a fan of violations of any of Amazon's policies and have always followed the Amazon Policies. Therefore, I terminated my association the Sobe Mojo account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my company's as a new seller being that I am now falling behind on credit payments as well as paying the employees we have. On October 6, 2022 I was able to conducted a meeting with Sobe Mojo to sign and notarize the necessary documents to terminate service explained by Amazon's own customer account agent. But ********************** Support does not show any desire to really look into the documents they requested of my company, which Amazon has now just left me in limbo with no answer. I have also provided proof that we have been shipping our own orders from our locations by using labels provided by amazon. As a small business owner trying grow Amazon is costing me a lot of financial loses by holding my funds and my account has no wrongdoing. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to reinstate my account please.
Business Response
Date: 10/19/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/18/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 10/19/2022

Complaint: 18232915

I am rejecting this response because:

Sincerely,

***********************
Business Response
Date: 11/03/2022
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 11/3/22.
Thanks,
Amazon.com Seller
Performance
Customer Answer
Date: 11/04/2022

Complaint: 18232915

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 11/07/2022
Clearly Amazon is not being truthful they never sent me a message November 4th to my account which is AGT prolifics. Also I have repeatedly followed all their instructions sent them legal documents that were notarized that I am no longer affiliated with the account that they're claiming I own nor have I ever owned that account. They withhold their customers money I am a paying customer and easiest ways and now my business is really hurting because I just started and I cannot even make payments the money I earned
Business Response
Date: 11/09/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 09 November 2022.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.com
Initial Complaint
Date:10/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased order 112-5860626-7674602 in August for a new structure that was not finished. We hired an electrician to install this a few days ago and the blades will not rotate. Super disappointed because the fan is beautiful.When we flip the switch to turn the fan on it beeps but will not rotate. We tried troubleshooting the wall switch and remote.We requested a replacement be sent and we would return the broken one.Online support advised they are unable to assist because its outside the return period. I was advised my only option is to pay to have it uninstalled, ship it back, purchase a new one, and pay to have it installed again. Rather than sending a replacement, hiring the electrician to come out and uninstall the broken fan and install the new fan in the same day.I messaged the seller and have not received a response. I would like to give Amazon another opportunity to assist us with this before contacting the Better Business Bureau
Business Response
Date: 10/18/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-5860626-7674602. Upon checking the order I see that the return window has expired already on September 24, 2022.

At this point we will not be able to assist you with a replacement for the item. We request you to reach out to the manufacturer for further assistance in this matter.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to 7ok innovation, LLC seller account (email - *********************** The real owner of 7ok innovation, LLC seller account is 7OK INNOVATION, LLC. 7OK INNOVATION, LLC was my business partner. But I stopped working with them a long time ago due to the threat of violating Amazon Policies on their part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with 7ok innovation, LLC account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my US companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, our company created partnership with 7OK INNOVATION, LLC on September 24, 2018 (see Partnership Agreement). On January 6, 2019 our company notified 7OK INNOVATION, LLC about termination of our partnership (see Termination Letter). According to Partnership Agreement, our company was obliged to notify 7OK INNOVATION, LLC in advance 3 days before the partnership termination. On January 9, 2019 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account.
Business Response
Date: 10/21/2022
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 10/21/2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes this is *************************** I'm writing you concerned to the Amazon that I filled before what it is I have 2 $25 gift cards I ordered something they put in my account on hold about 2 months ago I did whatever they said send the paperwork well with my working schedule when I get off work they are close they always say somebody to call you back in 24 hours blah blah blah what's been over a month I am homeless single in school father of a 6-year-old boy I don't have one ***** to my name the only way for me to be able to give him present is the only hope is these gift cards it's been too much I got the claim numbers for them I've talked to them hundreds of times it seems like and it's been 2 months and I still never resolution and I don't think that I can barely not be able to get my son I said I'm doing everything I can to get us back on her feet and I was just wondering if you could help me with this
Business Response
Date: 01/04/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had trying to use your gift card. After researching your inquiry, I confirmed that the Gift Card is no longer available to be redeemed. For security reasons, we can only send account information to the address associated with the account to which the funds have been allocated.

For confidentiality reasons, I'm unable to explain further. I recommend contacting the person who bought the gift card for more information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************

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