Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,836 total complaints in the last 3 years.
21,959 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon Prime member for years and buy tons of items from their website for both personal & work. In May '21 I bought a garden hose from Amazon Prime for $40. I used the hose for ~4 months then stored it inside until June '22 when I started using it again. A couple weeks ago, I noticed a leak at the point where the hose connects to the spigot. I contacted Amazon for a replacement as I think a $40 hose should last longer than ***** months but they said return window expired in Jun '22 & I will need to contact the vendor who is no longer affiliated w/Amazon nor can I find a way to contact the vendor Outad, nor did Amazon provide contact info. I told Amazon as far as I'm concerned I made purchase thru ***************************** need to stand behind their product & provide replacement but they would not. I was upset with Amazon's lack of backing product to a long time Prime member so I canceled my Prime membership this ******** expires in Feb '23, I requested refund for remaining months of membership but instead of providing the 3.5 month refund they told me I have to just let the member ship run out. In my opinion, Amazon has committed theft by not replacing the hose and again by not refunding the balance of my Prime membership. A multi-billion $ company such as Amazon most definitely can afford to stand behind what they sell on their website and has no right to keep the money for 3.5 months remaining on the Prime membership
Business Response
Date: 10/18/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the issue with the Garden Hose 100ft Expandable Water Hose Lightweight.

Firstly I would like to inform that as a retailer Amazon.com has a 30 day return policy for any items that are sold on Amazon platform unless it is mentioned otherwise on the item page. Once the 30 day return window is passed, we redirect our customers to the manufacturer for any issues with the item so that they can claim warranty if the manufacturer is offering a warranty.

You can find our return policy here:

https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GKM69DUUYKQWKWX7&qid=1666078814583&sr=1-1

In this case, the return window for this item expired on June 14, 2021. Our customer service made a typo and mentioned it expired on June 2022 instead of 2021.

Also I do not see any warranty offered by the manufacturer as per the product description.

Unfortunately, we're unable to offer an exchange for this item that was purchased more a year ago regardless of how many times the item was used. The system itself doesn't give us such option for this order. I'm sorry about that.

Regarding the refund towards the remainder of your Prime Membership; Annual Prime Membership is not refunded in prorate basis depending on how many months the membership was used. Refund eligibility of the remainder of Prime Membership fee depends on extent of benefits used during the current membership period. Also the eligibility of the refund is calculated automatically by the system.

In this case; 146 Items Shipped with Free Expedited Shipping and Prime Video benefits were used during this period. Hence, there is no refund eligibility.

I see that auto-renew of the Prime Membership in your account has been turned off. Your Prime benefits will end on February 26, 2023.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/20/2022

Complaint: 18231198

I am rejecting this response because:
Amazon has not offered any resolution...they won't replace the hose that did not even last for 2 years, they do not provide a way to contact the seller who is no longer affiliated with them, I have not been able to find a way to contact them but when I search for OUTAD on ******* below is what I find. If Amazon would just stand behind what they sell on their website and send me an adequate replacement for the piece of junk hose they sold me, this could all be resolved. We're talking about $40 here compared to the multi-billion dollar ******* that Amazon is. Seems to me it would be better business practice for them to stand behind what they sell no matter who the manufacturer is. In my opinion, if Amazon does not provide an adequate replacement, they are committing theft.

Search Results

OUTAD - Amazon.com
https://www.amazon.com OUTAD Homepage page

At OUTAD, We are committed to developing energy-saving products.
$35.00

OUTAD - ****************************************** ******* outad

Fakespot has analyzed 571 products and ****** reviews for OUTAD products. The Fakespot grade is based on reviews of products listed on Amazon with OUTAD as ...

OUTAD Store - Newegg.com
https://www.newegg.com OUTAD BrandStore

Shop for OUTAD products on Newegg.com. Quickly find what you are looking for with our amazing filter system. Order today for fast shipping and awesome ...

OUTAD - Justia Trademarks
https://trademarks.justia.com outad-87279272

OUTAD is a trademark of ******** Xinmao Electronic ************************ ***** Filed in December 23 (2016), the OUTAD covers Aprons; Breeches for wear; ...

OUTAD - Walmart
https://www.walmart.com browse outad

Shop for OUTAD . Buy products such as 2 Pcs/Set Seagrass Weave Flower Basket Handheld Sundries Storage Tote Bag at Walmart and save.

OutAd media - Facebook
https://www.facebook.com outadmedia

OutAd media, ************, **********. 391 likes. OutAd Media is an innovative, strategic Advertising and Marketing ******* which helps businesses...

OUTAD Reviews 2022 - Influenster
https://www.influenster.com brand outad

Shop OUTAD with 371 reviews, 182 discussions, and 169 member photos and videos.

Outad: ****** Reviews of 180 Products - ReviewMeta.com
https://reviewmeta.com brand outad

We are in no way affiliated with or responsible for any products bought on Amazon. We only provide an analysis of user reviews. Our estimate is based on deep ...
Rating: 4 ?***** votes

Chinese brands Aukey, Outad, Tomtop punished by Amazon ...
https://www.cmgm.net Manufacturing

May 15, 2021 Up to now, the above companies still have products that are unavailable for purchase on Amazon, and the relevant web pages

Sincerely,

***********************
Initial Complaint
Date:10/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am getting unsolicited packages from Amazon customers.A seller on amazon store [maybe ABN Fashion Hub or ****** Fashion Hub] is using my name and address as ******************* [my name and address is on Return Mailing Label]. I am getting daily unsolicited packages I called amazon many times, send them multiple emails, tweeted via ******* and requested Amazon to investigate but no one at amazon is helping me, I got an Amazon Ticket# - D59859631, but amazon agents are not able to locate the number, so an amazon agent gave me incorrect number or the ticket is not created. Every time I call I have to deal with a new person and repeat all information and the conversation goes in circles without anyone understanding that I am identify theft victim.Some of the tracking numbers of packages I received are as follows 1ZA468W19081289319 1ZA468W19084429439 1ZA468W19080809788 17A468W19086855420 ********************** ********************** I have also uploaded few return labels from packages, few packages I gave it back to ***
Business Response
Date: 10/30/2022
Hello Dimple,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Our tools are limited in order for us to make a proper investigation, please provide above information for further investigation.

Provide the following information:

List of order IDs (at least one order is required)
Number of unwanted packages received
Photo of at least one shipping label
Any additional information to assist the investigation

We will take appropriate action against anyone who sends unsolicited packages.

Please review below link for more information on unsolicited Packages
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/30/2022

Complaint: 18231173

Hello *****
You are asking for List of order IDs (at least one order is required) - How can I give OrderID, when I have not ordered anything , It seems that either ABN Fashion Hub or ****** Fashion store on Amazon is using my name and address as returns department, unsolicited
I have received 20+ packages in a span of 2 weeks, both via *** and ***** I have returned all the packages to the *** and USPS

I called Amazon at-least 3-4 times, but NOBODY at amazon helped me, one Customer rep gave me a ticket number *********************** Ticket# - D59859631), but the number is either fake or incorrect or he just gave me a random number without creating a ticket, because I was insisting on it
You are asking for a Photo of at least one shipping label, I already submitted the photos in my original complaint, but attached it again

Sincerely,

*************************
Business Response
Date: 11/13/2022
Hello Dimple,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for responding, I've reviewed your email and could find the shipping label.

Upon reviewing your account, I couldn't find any details related to these packages. I completely understand that there is no Order IDs provided and I'm afraid to inform you that we do not a tool to find packages using tracking IDs as we need atleast One Order ID to investigate further.

Yes the previous ticket shared by representative is correct, however we do not have an option to track an Order using shipping tracking IDs.

Please review below link for more information on unsolicited Packages
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I realize you're upset we've been unable to address your concerns to your satisfaction. I'd take a feedback on this and share it with our team for internal use.

We hope to see you soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bed frame for daughter almost a month ago. Amazon lost it and it was never delivered. I called Amazon and they said they would ship one out expedited. It was suppose to be here today. I checked and it hasnt even been shipped yet. I canceled the order and they claim it cant be canceled. I want a refund on both beds and I do NOT want it delivered or have the hassle of sending a big huge package back.
Business Response
Date: 11/23/2022
Hello,
We have researched this issue regarding the order 112-9970225-4295455. We issued a free replacement for this order on 21 October 2022. You may view the replacement details here:
******************************************************************************************

To resolve this issue, we need your approval to reprocess the charge for this order. We have sent repayment instructions to the registered email address on 2022-11-23.
Sincerely,
********
Amazon.com
=========

Customer Answer
Date: 11/30/2022
They did offer a replacement but didnt keep up their end of the deal with expedited shipping. I called and emailed many times telling them to cancel and refund the first bed because it was WEEKS . They refused to cancel it, even though it didnt ship for a week. They told me when the replacement bed was done that it was 2 day shipping. They didnt shop for 2 weeks and then it took another week. I told them I did NOT want it, to cancel it and refund my money. I told them I would NOT be responsible for returning a huge and heavy package. They did not do a thing to honor my wishes.
I still refuse this as is.

Business Response
Date: 01/10/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have granted the customers request for a refund through accepting the chargeback dispute associated with this order.

Sincerely,

---

*******

Amazon.com | ***********************
Initial Complaint
Date:10/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift card on Amazon to be mailed to my home address. After receiving a confirming email from them, I tried to go back to that purchase page on their site to review it. I was immediately frozen out of not only that web page but also my acct. They asked for photocopies of identifying documents etc to prove I am who I say I am. I sent several including my charge card with all but the last 4 numbers visible (but my name engraved on the front), a copy of my driver's license, copy of my cable subscriber bill which showed name & addy and that it had been paid by credit card, and finally copy of my ******* phone **** which had my name & ****. All this sent SEVERAL times but still got basic automated response back saying info was insufficient! I am 78 yrs old and haven't got much verifying info other than what I sent. It was a round ***** of repeated rejections and notices that my order was cancelled and my membership put on hold. I don't know of any other business that would possibly make it this impossible to verify a person's identity. I don't know what to do. I give up on this absolutely hopeless and infuriating endeavor!!!!
Business Response
Date: 10/27/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/27 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18231142
I am rejecting this response because:
I did NOT receive an email from them about my account reinstatement. I got nothing but a short shrift email stating my acct was terminated!
Sincerely,

**** ******
Business Response
Date: 11/20/2022
Hello ******,

I'm **********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. We apologies for the inconvenience caused with the locked account.

Upon checking, I see that we have shared an E-Mail to your Email address filed on your Amazon account on Wednesday, October 26, 2022 at 11:10 PM (PDT)

Also you can review your E-mails in ******* center here
https://www.amazon.com/gp/message

Rest be assured, your account has been re-instated and you can sign in to place Orders. If you want to continue using Prime benefits, request you to please re-subscribe.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11, 2022 I made order number 112-8797835-5890645. 3 items in order (Self-leveling Laser Level, BOSCH GLM20 Blaze 65ft Laser Distance Measure and Makita A****** **************** saw blade). I paid with store card **** and that card was charged $123.48 minus $7.85 in rewards points for a grand total of $115.63. I had a gift card balance of $379.80 at this time. I was also charged $123.48 the grand total for same order deducted from gift card balance. I initiated a chat with ******************* restored gift card balance and told me he would refund my purchase on store card **** as a good will refund for my trouble. On October 12. ************** had restored my Gift Card balance but processed it under the different order number 112-9775716-0930624. I initiated another chat with ****** on October 12, 2022 he stated this was normal procedure and than proceeded to deduct my gift card balance $113.58 and I than had a balance of $266.22 which I am unsure of the reason. I than initiated a phone call with a lady that promised she fixed everything and deducted me $134.36 to a new gift card total of ******. I received a refund of $123.48 and am at current balance of $255.34. multiple chats and calls have failed to resolve this. When trying chats they see the issues with this and seem to disconnect and calls placed seem to recommend waiting to see if something happens I spoke to ******** in charge ***** on the evening of Oct 12, 2022 for 84 minutes and he was able to figure out what happened and sent me a email that he was able to get me a refund of $389.70. He stated he would call me late afternoon to confirm this fact on Friday October 14, 2022 as a follow up. I never received a call from him. Please restore gift card balance to $379.80 as that is where it was supposed to be. I feel like I should be compensated something for all this trouble as well such as a gift card for having to deal with all of this. Please see attachments as well regarding refund.
Business Response
Date: 10/18/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointing experience with our customer service when you contacted regarding the charge for your order 112-8797835-5890645.

I've reviewed your previous correspondences without customer service and I can see that there are multiple instances where you were provided incorrect information regarding the charges.

Firstly regarding the charge towards the Order ID: *******************; you were never charged twice for this order. You were only charged $123.48 on your Amazon Store Card and $7.85 on your reward point balance. Hence there was never a refund due towards this order. However, you received a refund of $123.48 to your **** Card used towards the Order ID: *******************. This was first issued to your gift card balance which is why it may have showed a gift card balance $378.92. Later this refund of $123.48 was changed to **** Card.

The extra $123.48 issued was not supposed to be issued because there was never charge on your gift card balance for this amount.

I would like to confirm that there were no deductions from your gift card balance in the month of October, 2022. The last charge on your gift card balance was on February 23, 2022 towards the Order ID: *******************.

There are no deductions or charge for the amount of $134.36 and no gift card of $131.86 was added either.

Regarding the email you received from Novillef; it is also incorrect. There was never a refund of $389.70 was issued to your account because there is no such refund due.

The current gift card balance in your account is correct.

I request you to visit the below link and review your Amazon account gift card balance usage history:

https://www.amazon.com/gp/css/gc/balance/

Once you review the usage history, please send screenshots of your gift card usage you are seeing on your end. If we do find any discrepancy or any charges that were deducted from your gift card balance for the order which were already charged to a different payment, we will refund the charges.

We appreciate your understanding and cooperation in this matter.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022
BBB I have 7 attachments and you only allow 4?

Complaint: 18230811

I am rejecting this response because:

Good Morning:

I want to clarify. My gift card balance was $****** as evidenced by proof from the chat with ************** screenshot below. Please see attached screen shots of gift card balance and transactions dating back to 2019. These pictures were taken during this customer service ordeal. If you look below you will see complete chats with ************** and ****** as well. Please keep in mind there have been refunds on orders that have been placed on gift card balance. These date back to Christmas time 2019/2020as well so they may not be reflected ans transactions and Novillef focused on these to see the refund due as well. The current history shows only 32 transactions and my screen shots show 33 as Amazon has deleted a charge. Thank God I took screenshots as there appears to be some fraud or something. This Seems very suspicious and fraudulent. On page 1 you will see gift card balance was charged for $****** you will also see it on the balance of $****** as pending. and then mysteriously does not show any longer on Amazon site. This is very suspicious.

************** restored my gift card balance to $****** seechat below. When ****** processed the ****** D error he deleted me from ****** to $****** when I placed a call to a woman regarding this error who deleted my gift card balance from ****** to ****** and I dont know the reason for all of this. I will also attach a screen shot after she deducted my gift card balance to $******. I do not have a screenshot of the $266 entry. Then you will now notice that the page 1 showing the credit of ****** and $****** equal the current balance of $255.34. I stand by my gift card balance at the start of this being $****** If you actually dig into it you will see ****** D saw the error and refunded back to a balance of $****** as in black and white in his chat. This lack of customer service has been a nightmare. There was a time when I was missing $257.84 from my gift card balance of $****** when it was $****** and now I am only missing $134.36 as I am back to $255.34 from the original balance of $******. Im fine with the $255.34 balance if you do not want to help me further but please do not deduct me any further because this has been a crazy mess that has no rational explanation what so ever. It is almost like you guys deducted me twice on the page 1 $****** and than mysteriously deleted it from existence. These current charges are on my store card **** and have posted. I can also be reached by telephone at ************ as well.

I will talk only to you if you call as there have been far to many people involved in this already. Also please advise if this is reportable as financial fraud and who the reporting agency would be

Sincerely

*********************

Sincerely,

*******************
Business Response
Date: 10/26/2022
Hello ****,

Thank you for writing back to us.

I've revisited the gift card balance usage history of your account and I still did not see the gift cards that were removed or used recently which brings the gift card balance to $389.70. Gift Card balance of $123.48 was only authorized. Hence, you were seeing it as Pending in the image29.jpeg you sent. The pending authorization was removed and hence your gift card balance was $255.34 .

This gift card was later removed as this $123.48 was processed to your **** Card used to pay for the order 112-9775716-0930624.

There is neither suspicious or fraudulent activity detected in your account nor any gift cards previously available in your account before this $123.48 were removed from your account.

Unfortunately, I'm unable to call as all the BBB complaints are handled via email only.

I also request you to sign in to your Amazon.com via website instead of the mobile application and then check the usage history.

Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon on Sunday, October 16th 2022 at 9:58a CST regarding an unfulfilled order. During the call, the associate (***** P) offered me a $150.47 refund on my annual Amazon Prime account AS WELL AS the offer for me to keep my service. Moments later she advised that is not company policy. I then spoke with supervisor ****** and was advised that Amazon's policy does not offer free Prime memberships and that ***** knew this was not policy, yet extended it to me anyway. I requested several times answers on why the associate knowingly disregarded Amazon's policy and offered me this free year of Amazon Prime, to which ****** could not or would not provide me answers.
Business Response
Date: 10/18/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and your Prime Membership history. I see that full refund of ****** USD towards your Prime Membership on October 16, 2022.

In this case, I would like to confirm that even though the promise to refund Prime Membership charge for a delayed order is honored, it is still an incorrect promise. We have raised coaching request to the agent who promised this. Their managers will review and take appropriate action.

Once again, I'm sorry about the incorrect promise. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please, allow me to address a matter of concern as it relates to an email I received late in the evening around 10:00 a.m. ***** time 10-15-2022 from Amazon asking me if I had contacted them which I did not do and believe it is another attempt by ***** and his staff at his direction to harass me who now appear to be tampering with my account and would like this matter looked into and investigated as I was not the 'person who contacted' Amazon which is fraudulent on behalf of Amazon and its employee's.It appears Amazon has no oversight of its staff. The problem(s) are coming from ***** and their staff. Thank you.
Business Response
Date: 10/18/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern at the email you apparently received from us on October 15-2022, and have reviewed the issue in detail. We regret any misunderstanding or aggravation caused, but let me assure you that we only strive to be objective and professional.

The only emails I could locate shared with you were transactional emails regarding orders and shipping updates around the date referred to this time.

The reply to your earlier BBB Complaint that we had shared with you on Wednesday, September 28, 2022 was correct, I have reviewed the response. Please share more information on what you received so we could address the new matter.

We look forward to hear from you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022
Good morning. Please, allow me to again thank the Better Business Bureau for the numerous complaints I have had to file against ***** and his staff not necessarily Amazon although I believe unfortunately they are enabling him to do what he does and continues to do having had to block him from sending me any more emails as they were constant and on a daily basis either by himself or others at his direction. I have assessed my concerns both with the Better Business Bureau and attorney ************************* neither of which ***** has addressed appropriately or in attorney ********** case *****'s refusal to contact him after being directed to do so still continually harassing me on a daily basis. I mentioned and stated to the Better Business Bureau the facts of this matter I believe ***** is either unaware or withholding probably the latter based on his last response both of which are fraudulent in nature as the harassment has stopped only as a result of me blocking *****'s emails so as not to hear from him, further. It became so bad the daily harassment I mentioned to ***** and one of his subordinates they are getting paid for this continued harassment as I am not. As a result of *****'s refusal to contact attorney ****************** filed complaints with the ************************* about these matters.
Complaint: 18230764

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 27th, I allowed someone who claimed to be an epson Tech support agent into my computer to update driversbecause my printer was not working. He turned out to be a cyber criminal, and while he was in my computer, he accessed my Amazon Account and tried to buy (5) $200.00 amazon Reload cards. He succeeded in purchasing one, and the charge went on my credit card. Amazon knows who bought these cards, and are admittiing that these orders, including the one that went on my credit card are fraudulent. I have spoken to several agents by phone, and all say the the fraud **** is investigating this, but I have not received the credit for $200.00 on my credit card, or heard anything directly from the fraud ****.. They' re now saying that they are leaving the charge and investigation to my credit card company. This just isn't right. The Reload card went on my charge and went to another person's Amazon Account. I have given them the order ID # and they acknolodge that this was not my order; it does not show up on any of my order page, but they have not reimbusred my card. GThis is just wrong, an in todays' world of Cyber criminal activity, it seems to me that NO-ONE is doing anything about catching these people and we consumers have to suffer the consequences of their crimes. I have been an Amazom Prime member for years and do thousands of dollars in business with Amazon. I am sorely disappointed in their lack of customer service and loyalty to me.
Business Response
Date: 10/30/2022
Hello Sandy *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, we'll not be able to take any action on the unauthorized charge on the gift card order.

The only option will be a charge dispute with the bank.

If there was any other alternative, we would have surely helped you further.
Regards,

Arun
Amazon.com
Customer Answer
Date: 10/30/2022

Complaint: 18230746

I am rejecting this response because: The reason you gave at the time is that I agreed to the terms of service under the PayPal contract. I did, but under the contract, this is CLEARLY unauthorized, and you lie if you say that this transaction is authorized. I gave this "so called" tech from Epson permission to update my drivers ONLY, not o use my passwords or my Pay Pal account, and this is clearly stated as unauthorized per your own users agreement!

Sincerely,

***********************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a e-gift card for my friend for $103 which I owed her the money. She received the email with the claim code & when she went to use it the code showed already redeemed. I went to chat and tried reasoning with them & got nowhere the first time. Then went back later & finally got a rep that said that the card had been used on an order but couldn't tell me the name or where the order was supposed to go. However she gave me an initial of a Z.W & told me to ask ***** did she know anyone with those initials which she doesn't. Then the rep proceeded to say that the order had been flagged fraudulent and the account it was used on was shut down. I asked did the merchandise whoever used it get shipped out & she said no. With that being said I told them that they had my $103 & also never shipped out anything for the money I spent meaning they just basically doubled their money. They werent out any merchandise and still kept my money. They told me the gift card ***** would reach out to me via email which they did & they requested information from me which I sent to them as requested & never got a reply back & was told by a rep to send it again to them which I did & then I got a reply finally back stating there was nothing they could do since it was already used. I tried explaining it wasn't actually used because nothing ever was shipped but I assume they didn't understand English. I am attaching both chats that I had with Amazon reps as well as a supervisor so you can see how ridiculous of answers I received. Also I am attaching all communication via email to and from the gift card ***** so you can see they wouldn't bother to research the issue or otherwise they would see that I am entitled to get my money refunded. I have never been treated so unfairly by any company like this & when you read all the attachments you will understand where I am coming from. If you need any further information from me please contact me.
Business Response
Date: 10/27/2022

Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/27/2022.

Sincerely,

Amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18230667

I am rejecting this response because: I am aware that they denied me a refund this is why I brought the issue to the Better Business Bureau. What is the proprietary nature of their business? Evidently it is stealing people's money. I have provided evidence showing everything that happened and the customer service representative plainly states in the chat that whoever used the gift card they meaning Amazon canceled their account and they nevef received any merchandise (which I uploaded the transcript of). With that being said Amazon is plainly admitting that they have the $103 taken from me as well as whatever the thieves tried to order with the $103 of mine that was stolen. As the old saying goes Amazon can have their cake and eat it too because they were never out anything and gained $103 wrongfully. How can this be legal and legitimate. If a business receives money they should have to ship the goods out or return the money, but somehow they get by with this. It has made me a firm believer to never purchase a gift card from Amazon because even though they admitted whomever was in the wrong and cancelled the order they still get to keep my money. I would like to know how this can even be fair and how that Amazon thiniks anyone would accept a denial after having $103 stolen from them. I plan to blast this all over social media because I want others who also work hard for their money to be aware of what could happen to them just like it did me. With Christmas time coming I am aware also that many people purchase gift cards for their family and friends. I want everyone to know so they don't get in the same trap as I have.

Sincerely,

*************************
Initial Complaint
Date:10/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rabbit hutch and it was delivered damaged and broken. Call customer service same day to have a pick up and return processed. Burn processed. I don't was picked up and no refund has been returned as of yet. Have called customer service 7 times now and there has been no resolution. I need ithis. I need a Refunded immediately as I have a animal running loose that I can not properly house as its home was delivered damaged. Also asked to speak somebody in ***************** several times and customer service refused.
Business Response
Date: 10/17/2022
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: ******************* return issues.

I apologize for the inconvenience.

I've checked and see that the return order tracking shows that the package is still in transit to the returns center and the refund will be processed automatically by the system once the package is checked and scanned as delivered.

We'll not be able to manually take any action on the refund from our end.

I would request you to wait for the refund.

Also, I would like to inform you that we'll not have an option to transfer the contact to particular region or location.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Complaint: 18230650

I am rejecting this response because: you can take my money as ************** for a product which means you can return it when it is transit. Secondly your driver could clearly see the product was very damaged (I have pictures of how the product was delivered) and still choose to leave it at my door. It shouws a complete lack of care on amazons part and I am the one being inconvenienced for it. I am the one who has a animal I cannot house *** to Amazon's poor customer service.

Sincerely,

*******************

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