Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,784 total complaints in the last 3 years.
21,932 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to chat with someone regarding being over charged and having my account overdrawn because I was charged 3 times for one item but was argued with and accused of lying so I asked for a supervisor, I was transferred to another person on chat who would not only not answer any of my questions but would let me sit in between responses for long periods of time only to respond with "sorry for the inconvenience" and never an answer or solution or any information regarding the situation. I actually had another situation aside from the triple charge that was never addressed. I actually copied all the text exchanged between ne and these two reps who clearly had other things to do besides their job. Not only that but when I requested to endvthe chat this person has still at this moment refused to do ****** about to close my account with Amazon solely because of this person who was supposed to be a supervisor. So I'm stuck paying 3 times for one item and a bank fee of 35bux for them over drafting my account and got no help to rectify the situation. I should *** for fraudulent charges to my account.
Business Response
Date: 11/09/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the overdraft fees and have looked into the issue in detail. We were not able to locate the order you have referred to and are not able to offer any refunds at this time.

On reviewing the orders, I was able to locate a cancelled order, Order ID: ******************* for $19.08, this was not charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders. They would also need to help with the charges, as the funds on the order do not show were sent to us.

If you have referred to any other order, please share the full order number so we can look into the matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To provide some background information, I'm both a seller and buyer on amazon. My main source of income is through selling on amazon. Amazon has this flawed system where if your buyer account gets flagged, and you are not able to access it, then you will not be able to access your seller account either. The email address for the account is ***************************************, on 10/24/2022, when I tried to access my amazon account, I was greeted with an error on the lines of "Your amazon account has been locked due to unusual payment activity" and was required to submit basic information (name, address, phone number..) and a bank statement. I will attach the bank statement that was submitted to them in the list of documents below "2022-09-28 (1).pdf". I was instructed to wait 24 hours for a response.Today on 10/25/2022, I received the email below, please read it to gain better understanding before going on any further. "amazonreply.pdf" is the file in question. As you can read, amazon does not even acknowledge the reason for my account being locked in the first place, and peruses a different reason for my account being locked, which to my best knowledge, I'm unaware of. This amazon account is the on I used for the past 3 years or so.Their support system is extremely flawed. When contacting their customer service, I would receive a different answer on the instructions I would need to do to unlock my account every time. I cannot talk to seller support directly as I need to be logged in to do so. When emailing seller support for any sort of help, I attached their reply below. "Gmail - RE". Basically when I contact customer service, I get requested to talk to seller support, and I'm in this infinite loop. The worst part about this is during all this, my seller account is still active and is still getting orders that I need to fulfill, buyer I need to reply to, and so on. My funds are also all locked in there, and I have inventory in their warehouses.
Business Response
Date: 11/17/2022
Dear ******* Partner,

Thank you for your patience.

We have received an update from the concerned team that the issue is now resolved.

If you are still facing issues, please write back to us with screenshots of error received.
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/01/2022 I purchased a tv on Amazon.com for $318.83. When it arrived on 07/04/2022 it had been damaged during shipping and did not work. I call Amazon to replace the item but was told I had to take it to the third party seller BestBuy. On 07/06/2022 I took the broken tv to BestBuy in ********** ** to have it replaced. The employee work accidentally did a return not a replacement. After a few weeks with no refund I call Amazon to find out when it would be refunded but Amazon said it was BestBuys responsibility and filed a complaint with Amazon. On 07/27/2022 ******* responded to the complaint saying the refund was completed and to contact Amazon to get the money. I contacted Amazon on 07/29/2022 and again on 08/26/2022 and was told both times that BestBuy had processed the refund would happen in 7 to 10 day. On 10/24/2022 I had to contact Amazon because I still had yet to receive the refund. After being on hold for 45 minutes and being told now that ******* had not done the refund on their end Amazon representatives hung up. Later that afternoon my wife called and was told the refund had been issued via check sent to BestBuy in **************. I have contacted BeatBuy and the check has not been found and Amazon is continuing to change the reasoning behind not refunding the money.
Business Response
Date: 11/18/2022
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on November 17, 2022. This email confirms that full refund for order #***-1904901-0736205 has been issued to their original payment method.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 11/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* Nation
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed the order # ***-3851771-6964236 on Oct 18. As can be seen in the attachments, I had chats with the agent, and I was promised that I will get a refund for $39 once I received the order. So I sent an email to [email protected] on Oct ************************************* order to ask for the refund, but I have not received even a response yet. I'm looking forward to get the refund ASAP.
Business Response
Date: 10/27/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the Order ID: ******************* and have looked into the mater in detail.

We have issued a partial refund on the order as mentioned earlier, you should see it in a few hours of issue on your account gift card balance and receive an email as well.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a self publishing author that uses Amazon's Kindle ***** platform. Last month 9/22, there was an issue with my direct deposit which ended up in a BBB complaint against my bank. They credited me $75. When I spoke with Amazon's KDP team I was advised that all I had to do to get the hold off my account and receive payments was take my card off the account and put it back on. Which I did, and according to their call center, reflects on the account. Yet, they did not lift my hold like they said they would meaning I have another month without royalty payments. I have email proof that says to do what I did and that it would be "good to go" to receive future payments. Yet now that it's payout time for October, they haven't removed my hold and I will have to wait another month to be paid what I've earned. Upon calling I get a run around about the hold when I did, EXACTLY what I was supposed to do. Please remove my hold and send my payments ASAP.
Business Response
Date: 10/28/2022
On 10/28, the Executive Customer relations team reached out to **************** to confirm that we are investigating the payment issue.
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Amazon on 10/22/2022 for shower door which was going to ship in 1-2 weeks. Couple of hours later I decided that the timeline is not going to work for me and attempted to cancel the order. The order could not be canceled automatically even though it is going to ship for at least another week. I contacted customer support and got the most bizarre response: "The order entered pre-ship stage and can only be canceled AFTER IT SHIPS". This is 200 lbs shower door. I don't want to deal with logistics of returning such a large item. I frankly do not understand why Amazon cannot stop shipping of the order. In any case, I want to cancel this order and do not my credit card charged for this item.Order number: 111-2976074-4510667
Business Response
Date: 10/27/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the extended delivery date that you see on your Order ID: ******************* and have looked up all options. The response we shared with you was correct, we are not able to cancel the order at this time as it is preparing to ship.

You have not been charged for your order yet, but when the carrier reaches you to schedule the delivery, you can refuse it and a full refund would be issued. I do realize that having to accept the item and then return would be unwieldy.

Refusing the delivery is the best option available at this time, and I have passed on your feedback to the correct internal team.

I hope this works for you. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from leaving reviews on Amazon without any info as to why. I immediately re-read the guidelines and I didn't break any rules so I contacted Amazon. They wouldn't tell me why but said they'd restore my ability to write reviews. This happened 3 more times and each time it wasn't restored! Items are getting crappy/scammy on Amazon and the purchasers deserve the right to leave a review so others know what to expect when buying! They keep telling me they'll restore it and haven't. I can't even ask a question about a product I want to buy anymore!!!! Absurd and I'm about to cancel our family's membership unless they fix this ASAP! ******* is pretty much the same thing with 2 day shipping and it's free. So fed up with the way Amazon has been doing business and treating their members!
Business Response
Date: 11/02/2022

Hello *******,

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for the following reasons ${DELETE NOT APPLICABLE REASONS}:
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

We cannot share additional information about this decision.

Amazon Review Moderation team
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon took $20 dollars out of my account unauthorized. I discontinued my prime weeks ago and they took money out for it today
Business Response
Date: 10/27/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with prime charge. I have checked the information and see that a refund is issued for the prime charge.

A refund was issued to your original payment method on October 25, 2022 for $15.89.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/25/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction:10/24 Issue with parties: Amazon, **** and **************** I had bought a 2G security system, and down in the grouping for compatibility was the ***************** SIM Card $30 for 6months home security. Upon arrival and after installation of security system all of the parameters loaded, it wouldn't dial out or receive the *** and/or Disarm Message, so I reached out to the phone company first, and they replied with they no longer carry 2G Coverage and to get in contact with one who processed payment Amazon. Which I had informed them that they no longer offered it and they pointed their finger at *****************. It still states that the sim card is 2G on Amazon Web Based Server. Which leads me to believe that they intend to receive the next user with the same false advertisment, and pretext that they had used on me.
Business Response
Date: 10/27/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the order for the *** card and have reviewed the concern in detail. We regret the inconvenience caused and have forwarded your feedback to our internal teams.

They will look into the issue of compatibility and take action as appropriate.

In the meanwhile, I have issued you a free prepaid return label on the issue, you will see it on your order details page. Once the item is returned and processed, you would get a full refund.

We appreciate your patience and understanding while we strive toward resolving your concerns.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order "12" packets of Onion Gravy Mix from Amazon on October 12, 2022 and when it was delivered on Saturday October 22, 2022 there was only "One" packet in the package. (i was wondering why the package was sooo small and narrow", and the package itself was a "Flat" parcel with "One" packet of onion gravy mix in it, ridiculous to say the least. I paid $14.46 for 12 packets, not for "one" packet. I tried to make a complaint online but there is no where to do so for this particular product. IT says contact "Manufacturer", but I did not order it from the manufacturer, I order it from Amazon.
Customer Answer
Date: 10/26/2022
Order #***-2278623-2009005
Business Response
Date: 11/01/2022
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive all the 12 packs of ********* Onion Gravy Mix in your order.

Upon checking your order, I found that a replacement order was sent. We hope you have received the correct item in the replacement order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18304396

I am rejecting this response because:
I have "not received" the items as of todays date.
Sincerely,

*****************
Business Response
Date: 11/04/2022
Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB correspondence and I'd like to confirm that the replacement order for ********* Onion Gravy Mix, **** oz (Pack of 12) was delivered on November 03, 2022.

We'd request you to please confirm if you've received the package and with the right quantity this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/04/2022

Complaint: 18304396

I am rejecting this response because:

The package was delivered with "items missing". The package delivered only had "ONE" pack of onion gravy, not "12" as ordered.

Sincerely,

*****************
Business Response
Date: 11/08/2022
Hello,

I'm ***** from Amazon.com.

I've reviewed your correspondence and I'm sorry to learn that the replacement order was also with incorrect pack quantities.

I thank you for helping us with the images. We'll investigate further and make sure this doesn't happen to anyone else. In the meantime, the item may temporarily be unavailable to purchase from Amazon.com, though it may be available from other sellers on the Amazon.com website.

I have issued a full refund of $14.46, which will be processed to your original payment method within 3-5 business days.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************

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