Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,133 total complaints in the last 3 years.
21,601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initiated a refund on September 23, 2022 for an item I ordered but no longer wanted. I printed the return label, dropped the item off at **** and per the tracking the item was delivered back to Amazon on 9/30/2022. Per the app it said the refund will be processed seven days after the item was received yet Im still waiting. I have spoken to four different representatives since then. On 10/13/2022 a rep said give it 3-5 days. I checked the app a few days later to get an update and my return was cleared and no longer showing on the app. I reached out again on 10/18/2022 and the rep said my refund was being processed and to give it to the end of the week. Shortly after that I received an email saying I received a duplicate item and will not be getting a refund. I did not receive a duplicate item and was still waiting on my refund! I spoke to another rep on 10/20/2022 and she said give it 30 days. Why should I continue to wait when Amazon has the item? Why do I keep getting different information?
Business Response
Date: 10/21/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the refund on return of your Order ID ******************* and have reviewed the notes.

A refund has been issued to your original payment method on Thursday, October 20, 2022. You should see it in the next 3-5 business days on the VISA.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase from ss airsoft a seller on amazon. On 06/25/22 and it said it was delivered 6/30/22 however i did not receive the package the seller failed to keep in contact and only responded almost 3 months later when compelled to by amazon. Amazon failed to enforce their return policy in that the seller did not maintain contact, i provided proof of my *** inquiry to both the seller and amazon. I filled out an A to Z claim form. I also have documentation of an amazon employee who said the seller accepted my refund request and i had a refund on the way of witch i never received. The seller agreed to the refund on 09/29/22then shortly after said the message was sent in error. On 10/12/22 followed it up by saying said the filed an inquiry however it was after the 60 days *** allows for an inquiry. Meaning they are either lying or they have had that information for a long time and had not contacted me or amazon. I spoke with an amazon rep requesting this information be documented and sent to the A to z claim team and document proof that info had been sent to them be emailed to be the rep agreed then failed to do so. I have documentation of this as well. **t to mention the numerous time i was told different things by different reps. ** one will take accountability.
Business Response
Date: 10/29/2022
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.

Sincerely,

Amazon.com
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My account ********************** was wrongfully closed. Several account specialists were unable to help me and refusing to communicate. All transactions are approved and legitimate. There were no fraudulent activity. I have many items I need to return and cancel. Please help me get my account ********************** back.
Business Response
Date: 11/01/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/1/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My buyer account was wrongfully terminated due to potential fraudulent activities. However, all my purchases are legitimate and verified. Everything was authorized. Please reinstate my account : ************************ I have many things to cancel and return.
Business Response
Date: 11/01/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/1/22 confirming account reinstatement.
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem with amazon offer. I registered amazon business account using promo (link https://www.amazon.com/b?node=24089426011&linkCode=sl2&tag=d09c7-20&linkId=0942538be87115c4ae6e72b5b965f851&language=en_US&ref_=as_li_ss_tl)But promo code SBM50 does not work. "The promotional code expires 30 days after registration. (The last registration can be made on the 9/30/2022 and could be redeemed until the 10/30/2022)." My business account was approved on Sep 23. So I should have time until Oct 23 to use this promo ($150 off for $300 spend). But coupon does not work even for items fulfilled by amazon.
Business Response
Date: 11/03/2022
Hello *********,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In researching this issue, our Executive Business Relations team identified that the original reason that the code was not working was because our system shows your account registration date on 9/22/22 which would be more than 30 days from the date of the attempted purchase on 10.24.22. With that said, the Executive Business Relations team also identified that Customer ******************** offered to apply the $150 credit that you would receive on a single order up to $300 to Order ID: ******************* which was refunded on 11.01.22 as agreed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,i placed an order on my amazon account on Nov 28th, 2021, the Order# ***-9305992-1759422.since then, i have contacted amazon customer service either via chat or email for a couple times about this order, but they're never be able to help resolve the problem for me or refund me. The item i bought in this order is apple e-gift card with face value of $100.As of today, the order status still shows 'scheduled' rather than 'Sent' which means the item i bought had never been delivered/sent. You know, a typical normal amazon order of buying an e-gift card would show 'Sent' after it's fulfilled to customer successfully. admittedly, I got a typo in the delivery email initially at the time i placed the order, but i got an email from amazon immediately saying the apple e-gift card is not deliverable, asking me to update a new delivery email. and i did that immediately after seeing that email. however, somehow that amazon page got technical glitch, it always brought me to an error page after input the correct delivery email. i contact them sometime in early Dec, then they advised me to email to: [email protected] to get help. so i did email them to request help on Jan 4th 2022, but with no response. then, i followed up with them in late Feb or early March, then sometime again in summer 2022, and contacted amazon customer service again in early Oct 2022. always no one from amazon is able to help. they keep saying they can not do anything as it passed the timline, however, i had contacted them from the very beginning in last year.this is so annoyed as i still do not have my issue resolved after wasting so much time dealing with amazon customer service, so i cancelled my ********************** membership on Oct 17th, 2022. i just do not want to waste any more of my time in contacting amazon customer service with regards to this order, i just want a refund for the order total i paid, i.e they can refund to my amazon account gift balance.Thanks *****************
Business Response
Date: 10/21/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are concerned about your order for Apple Gift Card ordered on November 28, 2021.

I've checked and see that the email sent to the recipient's email address with the code has bounced and there is no other email address in the order to which this gift card was resent.

Even though it isn't our policy to take action on the orders which are almost an year old, I've made an exception and added $89.00 gift card to your Amazon.com account.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Best regards,
**************
Amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I both filed complaints with the BBB in September 2022 against this company because they took money out of his account for services and products that we never received nor ordered Because AMAZON was claiming Freud activity, and although our banks found no Freud activity, they still immediately closed both cards and reissued us both new ones The cards that were used on this AMAZON account had been both used for almost a year prior to them closing the account. August through September we went back and forth by phone, text, and email - filling out forms, sending them private information to prove identity. Account still on hold.-in September, after not getting anywhere we both filed the complaints with the BBB, FTC, and ********************** about this.- October, around the 17th, I got a message from the BBB, that the company needed a little more information.-Wednesday, October 19 2022, I sent the information that they requested. I prt scr each step along with what I got that they needed.-tonight, I got another email stating that it wasn't enough and want more information. -because the bank had contacted them, and they know the card was linked to that account, that should have been enough. But they keep demanding more information.We need this resolved.! There was no Freud involved and this account was placed on hold under false reasons.And we can't get into the account at all. They claim all orders were cancelled. We had no orders.
Business Response
Date: 11/01/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 11/1/22.
Initial Complaint
Date:10/19/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had ordered a pair of ******* airbods for $54.71 , order number 112-5637308-8100227 I received a noticed that my package was delivered and handed off to someone but I didn't received anything,called customer service to try to get a replacement but the agent was very unhelpful, I asked to speak with a supervisor, **** (supervisor) was very unprofessional she didn't care about my situation she told me that I had to wait into Friday & call back that she didn't care, laugh at me & hanged up on me.****'s email is [email protected] Can the BBB please help me with a replacement & a report against **** has in retaliation blocked my account to receive any refunds. Amazon needs to look into this ASAP
Business Response
Date: 10/22/2022
Hello,

Were sorry to hear that you havent received your item(s) from order #***-5637308-8100227.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:

        * - The delivery address regarding this incident.
        * - The items were delivered according to the carrier tracking.
        * - The report was created for stolen items/theft/larceny/ or other similar crime.
        * - The status of the report is completed or closed.
        * - The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear representatives: I have my seller account registered with Merchant Token Number: A1FJV4XLUI9W2Y Registered E-mail address: ****************** We received IP Complaint from a rights owner with complaint ID: ********** for the ****** B07VGQ2C47, B07D8VFL36 and B07D8SLH43 I received an Intellectual Property Complaint about the Copyright of Images. We bought this product from an original supplier but forget to take permission from the right owner for the pictures and listed the product as many other sellers were using the same pictures. We removed the pictures even the listings from our account. We contact the right owners, you can see screenshots in the attached Plan of Action's as Schedules. It has been months and months since our seller account is deactivated and we submitted several Plans of Action with the help of seller support agents but not worked. We are not receiving any further response.Its been too long and I have tried my best to submit information and a Plan of Action, we were doing Private.Please note: we are not requesting you to activate our listing as we have already deleted all those ASINs from our account. We just request to activate our selling privileges as all preventative steps have been taken to make sure it never happens again. Please review our attached plan of action with all details. We request you please reactivate our selling privileges. Thanks!
Business Response
Date: 10/23/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on October 23, 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you so much!

Sincerely,
Initial Complaint
Date:10/19/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10.11.22 I order some products from Amazon 4 total and only received 1. Tracking showed all arrived. I waited the time frame Amazon said to wait for arrival. When contacted customer care for support was told they cant do anything and sorry but Im out $300 plus dollars.
Business Response
Date: 10/26/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the shipments from the 113-8575690-9958662. We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address and it is marked as signed by ************** which is the recipient's name as per the shipping address.

Accordingly, based on our investigations, we wont be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the *** to the online police report or the following information:

- ********** report number regarding this incident
- The name of the related station
- Crime Reference Number/*** of report/Reference number provided

Please contact us back when the police report is complete. We are unable to accept police reports that are in pending or any other incomplete status.

Amazon.com is not able to resolve shipping problems after delivery, as outlined online in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract". This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We advise you to contact the carrier as well as your local authorities if necessary in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace, in the future to avoid further problems.

https://www.amazon.com/gp/help/customer/display.html?&nodeId=******

I hope this information helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

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