Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,776 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had many undelivered packages to my home. The issue is there is a tree blocking my house number so drivers leave my packages just wherever they feel like it. I had to report a couch and a very expensive espresso machine as undelivered, as well as smaller items. Amazon has closed my account and I would like it reinstated. I have since spoken to my landlord and they have placed a house number more visible to rectify the situation.
Business Response
Date: 11/02/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 27 September, 2022.

Sincerely,
Amazon.com
Customer Answer
Date: 11/14/2022
I missed the email to respond. I do not agree. Please see complaint 18314420

Amazon informed me that due to the amount of undelivered claims, they are unable to reopen my account. My house number is covered by a tree resulting in drivers being unable to find my house. No phone calls were ever received from delivery drivers despite me having a phone number on file.
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon (2) times today October 25th 2022 regarding order No. 702-0344454-8777004 TrackNo. ************************ No. 701-5692738-3700246 Track No. INTLCMD076635616 I was told by the ********************* That I would recieve a refund within 2-3 hours on a gift card to my account, as they couldn't reorder the items and they didn't have information on the items that should of been delivered today. The tracking has no updates. He also said they'd follow up with me tomorrow the October 26th 2022.I spoke to the courier they stated they haven't received the shipment from Amazon and to contact Amazon.I spoke to a new rep. **** told me there was no record of a refund being requested, they can't issue a refund until atleast the 27th, and that a follow up call wasn't scheduled until the 27th not tomorrow and that Amazon could of reordered the items.All calls are recorded as per, Amazon stating I request that both calls be listened to because one rep is misinforming and misleading customers and causing anger to myself.I am sitting here with no refund, no items after being told 2 completely different policies, so much for being a prime member a paid service for quick and prompt shipping yet I can't even get a straight answer or support.I haven't even recieved compensation or consideration for the situation that I am stuck with! I tried to email with the email the last rep. ******** and I confirmed the spelling and it bounced back as no longer in use for a complaint ??????? what exactly do I have to do because I've been lied to, mislead and then left waiting days.
Business Response
Date: 11/03/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I apologize for the inconvenience caused to you in this regard.

After reviewing both the orders (#***-0344454-8777004 and #***-5692738-3700246) I've issued refund of $103.68 and $16.64 for the orders respectively.

Refund was issued to the original payment method and it will be processed within 3-5 business days from the issue date.

Once processed, you'll also be able to see the refund request here for #***-0344454-8777004

https://www.amazon.com/gp/css/summary/edit.html?orderID=***-0344454-8777004

Once processed, you'll also be able to see the refund request here for #***-5692738-3700246

https://www.amazon.com/gp/css/summary/edit.html?orderID=***-5692738-3700246

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon leadership promissed a refund to me once an order was marked delivered
Business Response
Date: 10/27/2022
Hello ***************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As informed by our colleagues in the customer service, we cannot issue any refund for the order #***-7011948-8435466.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022
this business promised a ***** refund to me, as I verbally and have written communication promissory that partial refund, due to a promotion not being applied to my order, and amazon stating that they couldn't cancel the order 5 min after order was placed, due to fast shipping, and the order still showed a day late
Complaint: 18314360

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I am having issues with returning the following order: 111-2451382-6671411. The first time I requested a return from **** they came and left me an unattachable wet return label so when I went to *** to drop off the package with the items, they said they can't scan it. So I contacted amazon asking them to have *** do another pick up with a new updated label as when you track the old one, it says returned to sender. After requesting a new return from the representative, he apparently misunderstood me and put "the extra items received" as the reason for the return. I came to this conclusion because later I received an email saying I won't be issued the refund for the return as Amazon sent me the additional items of the original order, which never happened. You can perfectly see on my order history page that no additional items/replacements of the original order were issued to me. Now I do not even have the return status on my order. So I tried calling amazon a few more times explaining the issue. They said that they won't provide me with any return label/ *********** for this order as the return window has passed (the amazon website shows 20th October). According to the tracking number and what actually happened, I only got my items on October 11th. I actually got them only on October 15th but that's another story. It's October 25th right now and I am still within the return window. Eventually I just gave up as the customer service turned out to be no help. I am going to try and resolve this with Amazon this last time through BBB. Amazon violates its own return policy, and if no resolution will be given within one week, I am going to file a small court claim as I have all the proofs in the world that I am still within the return policy. Here's the email for the account: ******************* The order number is provided above. Here's the tracking number of the original order delivery that clearly proves that I am still within the return policy: 1Z2X667F4283765129
Business Response
Date: 11/09/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 09 November, 2022.

Sincerely,

******
Amazon.com
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Earlier this year I purchased a galaxy watch from Amazon. A few months later it stopped working then I was able to troubleshoot and get it working again. Now in present day, it has stopped working permanently and I and very upset and disappointed by this. I have contacted Amazon in several occasions and have been given the run around. I have been an Amazon customer or many years and am very disappointed with this situation.
Business Response
Date: 10/27/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the ******** SM-R820NZKAXAR Galaxy Watch Active2 44mm (Black) - (*******)" from the order #***-0867445-5511411.

As mentioned this was renewed product and it comes with 90 days warranty. As the product is outside the return window and warranty period we cannot take any action in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18309421

I am rejecting this response because:
This totally unfair, I haven't had the product very long and it stops working twice. This is robbery and Amazon refusing to exchange ot is unethical. I will be informing the media of Amazon terrible business practices and customer service .
Sincerely,

***************************
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *********************************. I have an Amazon Seller account which I started last October 2021. I have been operating and selling at Amazon Marketplace for seven months (7) until Amazon suspended my account last 8 May 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Thirty-One Thousand Three Hundred Forty-************ cents ($31, 346.30) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $31, 346.30). Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, ********************************* *******************************
Business Response
Date: 10/27/2022
Greetings from Amazon,

The seller account is blocked because seller is strongly related to a blocked.

Since it is needed enforcement action to be taken on the Account, the complaint details have been sent to abuse-escalations.

Best regards,
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *******************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but Amazon suspended my account last 22 September 2020 due to an inauthenticity claim. This suspension stated that my store is selling potentially counterfeit items.It was recently reactivated from the account suspension last 28 September 2022. We had sales amounting to Four Thousand Seven Hundred Eighty-Five Dollars and Ninety-nine cents ($4,785.99) which were not disbursed on schedule since our account got deactivated before we could receive them on the payment schedule. Our account is now in good standing and has no existing policy violation whatsoever, so we are humbly asking your help to reach Amazon regarding our concern and help us release our withheld funds. Please let us know if you need additional information that we can provide to make the process faster. Thank you for the time you took to review our request.******************************* ************************
Business Response
Date: 10/27/2022
Greetings from Amazon.com

Dear Better Business Bureau,

Upon a deep investigation and research we have found that the selling account under the name of ****** Finds LLC has been reinstated 29 days ago on 09/28/2022 at 04:28 PDT.

The selling privileges has been reinstated and the seller should have access to the account now. The selling account has a status of " On Vacations ", please let the seller know that by accessing to the account info in seller central the status should be change to active.

Best Regards,
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************************. I opened an Amazon store named ******** HYPE. Since I started the store, I have made sure that I always aligned with the Amazon Marketplace policy guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. I want to give you an overview of the status of my account for you to properly understand my situation and help me with my dispute.My account got deactivated last 16 January 2022 for being linked to another seller account. We had sales amounting to Forty-One Thousand Five Hundred Four US Dollars and Nineteen cents ($41,504.19), which were not disbursed on schedule since our account got deactivated before we could receive them on the payment schedule. We are humbly asking your help to reach Amazon regarding our concern and help us release our withheld funds. Please let us know if you need additional information that we can provide to make the process faster. Thank you for the time you took to review our request.Sincerely yours, ******************************* **********************
Business Response
Date: 11/18/2022
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
https://sellercentral.amazon.ca/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Regards,
Amazon
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered air *************************** and on 10/1/22 i received them but they were 1st gen ones so i contacted them and was told to return them for a refund, so i did. They received them and said i sent the wrong item and i cant get a refund until i return the right one. told them i never received the right ones and thats the reason for the return and anytime i reply i get the same response to send the right item when i cannot. so now i dont have the right item, the wrong item they sent or the money i paid for them.
Business Response
Date: 11/10/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the return refund and have reviewed the issue in detail. The response provided earlier was correct, we will not be able to issue any refunds on this order unless we receive the correct item back.

I refer you to review the emails sent on Tuesday, October 11, 2022 at 7:30 PM (PDT). I realize you're upset we've been unable to address your concerns to your satisfaction. We appreciate your business and hope to have the opportunity to serve you again in the future.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.
Regards,

Naveen
Amazon.com
Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *****************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 3 May 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Two Thousand Nine Hundred Seventy-************Eight cents ($2,971.68) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $2,971.68. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, ***************************** ************************
Business Response
Date: 11/07/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on May 3, 2022. We notified the seller of this decision by email on that day.

The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com

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