Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,769 total complaints in the last 3 years.
21,913 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They suspend my account for using my own debit card.. it's got my name all over it. And want turn my account back own .. spent hours own phone . Sent pictures of my id and card with my name own it right beside it.. they said fradulant use??? How is it fradulanget it was a $25 purchase , with a debit card.. it's my account and my card... They said that still isn't enough.. really what else do you need.. it never should have been suspended. Period!! This is crazy. I'm paying for monthly memberships dues that I can't use.... Iv never seen anything like ethis.. or how it's possible.. it's my card.. I could maybe understand if I was making a $500 purchase or something. Maybe then yeah.. buts still iv sent them a picture of card with card numbers a my name printed on card.. with photo id right beside it... Like what's going own.. how is this even possible????? I need my money back and my account unfroze this is insane.. Amazon want even try.... They want a bank statement. I don't have that it's prepaid.. anyways it never should have been froze.. it's my card.. if it had someoles name own it I would understand or maybe alot of money big purchase .. **** it was neither... I'm so ****** u can't stand amazon.. you can't even talk to someone to unlock it
Business Response
Date: 10/28/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the inconvenience caused due to sign in issues with your Amazon.com account.

I've checked and see that the Amazon.com account associated with this email address is not on hold or suspended. I did not find any emails from our account specialist informing about the suspension of account or requesting you to send the pictures of the bank statement.

As of now there are no pending actions related to the account associated with this email address.

If is possible that the account which was suspended is associated with a different email address, please write to us from that email address with the above BBB Complaint ID in the subject line.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 11/08/2022

Complaint: 18314989

I am rejecting this response because: The email the account is closed on is ********************** I'm writing you from my outlook. Email I never said it was on my outlook email it's on **********************.... That's the account it is closed on

TUCK

Sincerely,

***********************
Business Response
Date: 11/23/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 11/23/2022.
Sincerely,
Ann
Amazon.com
Customer Answer
Date: 11/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************** I used my cash app card I haven't used in forever cash app want let me in my account because it keeps trying to send verification code to an old number ... Besides the point that this is still insane. I got locked out of my own account for using a card that has my name own it. And it was only $25.. it never should have been locked in first place. My account should be reopened. And the month my account has been frozen I should get free prime for a month. I paid for it and couldn't use it because you locked my account. And I also couldn't return anything.. hole s*** show.. when it's my card.. I could understand if it was $1000 dolls or someone loses card... But iv sent your picture I'd with photo and my name that's on debit card is own my license. That should be all you need.. I should be rembersted for my time and hours worth of arguing.. just to get it unlocked. Amazon used to be good. It is a terrible company now .. don't know what happened but . I'm posting all screen shots of the messages on social media also and to lawyer. Thanks
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the pandemic i was shopping solely online which caused me to use Amazon rather than making the majority of my purchases in store. Due this I started using Amazon because of the prime and the guarantee of easy and convenient returns this made me a victim because i than didnt look into the product as I normally wouldve And instead took Amazons word for it . Well most products that are being sold on Amazon are Chinese cheap quality third party products which Amazon doesnt clearly care or verify the items being sold due to this I was only keeping about 10% of purchases many items came not a s described Damaged or plain out just falsely advertised and even sometimes not delivered or where delivered to the neighbors who kept my items or so on and so fourth I had to install cameras because Amazon didnt want to be accountable for their third party transactions or mistakes. The Third party would usually not us refunds even after theyve received there items and had to contact Amazon a numerous times. Amazon didnt care but was more interested in why I returned so many items. I calmly stated my reasons which fell on deaf errors and felt that I would than provide pictures when items came damaged or falsely represented which was often and after that point I quit receiving refunds on returned items or was told they didnt receive the return or that it was to long and other excuses thats alway changed depending on the agent. Now I dropped the items off at *** had my receipt and would watch the **** throw the items into a pile Which is none my business until I began not being issued a refund for items I returned and have the receipt for . The customer agents constantly lied and provided false information and provided zero assistance and or help and main purpose was to tire you out so you would not have any resolution the customer is not ********************** priority and if you raise you concerns you will be discriminated against and charge fees for restocking not receive refunds
Business Response
Date: 11/03/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 11/03/2022.
Sincerely,
***
Amazon.com
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our sole purpose in opening this complaint is to get a response from the Amazon Merchant credit teams. We cannot receive any response to the e-mails that we send to pay us the amount of $ ****** blocked in our account. On April 8, 2022, our Amazon seller account was suspended. We were told we need to do a virtual interview to reactivate our account. We made an appointment for the video interview. We were ready at our appointment time on April 26, 2022. We wrote to the Amazon employee several times but he did not participate in the video call. We have screenshots to prove it. Then we made an appointment for the video call again and we completed our video call on May 13, 2022. During this meeting, we presented all the documents and information requested from us. However, on May 16, 2022, after the video call, we received an e-mail stating that it was decided that there was "illegal activity" in our account and that our account would not be reactivated. We objected to this wrong decision. There has never been any illegal activity on our account. We were never informed on what basis this decision was made. However, this employee stated during the interview that her English was not very good. Our mother language is not English either. Obviously, there was mutual misunderstanding and explanation during the video call, which was the wrong decision. However, the money belonging to us in the amount of $ ****** in our account must be paid to us. This money is our income from our successfully completed orders. There is no explanation as to why the $****** money was not paid to us. After the video call, it is decided that it is "illegal activity" and we are not paid without any other information. Our e-mails to request our money in our account are not answered. We no longer want to reactivate our seller account. But we want our money back. Please help Amazon to give us a response, to refund our Money.
Business Response
Date: 11/02/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-08-13.
Customer Answer
Date: 11/03/2022

Complaint: 18314826

I am rejecting this response because:
No e-mail was sent as stated on 2022-08-13. Thanks to the company for its response. However, an incorrect answer was given. We ask them to share with us the e-mail that is stated to have been sent to us. There is no e-mail from Amazon on the date specified in our e-mail history. We do not want to reactivate our account. We want our suffering to be relieved. While there is no problem, our seller account is closed after the video call and our money is not paid to us. We no longer want to be a seller on Amazon. However, the money inside has to be paid to us. Thank you for your help.
Sincerely,

*****************
Business Response
Date: 11/21/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-08-13.

Regards,
Amazon
Business Response
Date: 11/26/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-08-13.

Regards,
Amazon
Business Response
Date: 12/03/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-08-13.
Business Response
Date: 12/08/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-08-13.
Business Response
Date: 12/13/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-08-13.
Business Response
Date: 12/18/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-08-13.

Regards,
Amazon

Business Response
Date: 01/04/2023
Hello,

After completing our investigation and reviewing the information you provided, we have determined that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store.
The funds in your account will not be disbursed to you. This is a final decision made after reviewing the information you provided.
If you have questions about this decision, please review our help page in Seller Central at the following link: ******************************************************************************************
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon blocked my account for relation to an account I don't know. On the appeal form, they gave me several options as to why I might have been blocked. The most likely was a connection to another account because of working with a third party, in my case a warehouse (preparation center). I listed this as the reason for the blocking and also attached contracts with prep centers. To this I received a denial. On reapplication I received a refusal again. In the next application I had already attached documents on the termination of the relationship with the warehouses, but still faced a refusal. I do not understand what else to provide them. I do not know what account I was associated with and how to find it. Why do I have to prove something I didn't do? We should have a presumption of innocence, not the other way around.Help resolve this issue and reinstate my account.
Business Response
Date: 10/29/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on Oct 29, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I'm writing to request the attention of the Amazon Seller Support Team. I am the owner of the Small Bear Bear Amazon seller account, which was deactivated for allegedly infringing on intellectual property. My account has been deactivated for almost two years. I had already informed them that the affected ASINS they had flagged had never generated sales and that the complainant had not responded to our emails. We have repeatedly explained to them that because we drop ship our products, there are no invoices available if the item was never sold. Furthermore, we have already deleted our listings and will never relist the aforementioned products. No items were sent out to any buyer because no one purchased this. This can be seen on our seller accounts Manage Orders section. We have $54, ****** in withheld funds that could not be disbursed while I worked on the violations. I have sent multiple appeals to address the violation and have provided documents such as future supplier invoices from EE Distribution to demonstrate that, going forward, I will be sourcing all products from suppliers and that all items will now be physically available in my warehouse.We have been following up with Amazon about our appeal on a regular basis but to no avail. We have been in compliance with them and we fully cooperate with them regarding the appeal process. We evaluated our account and resolved everything by sending appeals and future supplier invoices. As a result, we are filing this complaint to request your assistance in bringing Amazon's attention to our appeal, so that they can review and assess it, and hopefully disburse our funds in our US seller account. We eagerly await your positive response on this matter. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions.Sincerely,Small Bear Bear
Business Response
Date: 11/02/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-03-09.
Initial Complaint
Date:10/26/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incorrect product information on Amazon, lead me on buying item I wasn't expecting for. I tried to contact customer service, they refused to refund or resolve with any other solutions, but rather asked me to wait for seller response. ---Details:order number 114-7246210-0076260. I bought a standing desk which is supposed to weight 44 lbs but in reality it is more than 100 lbs. I spent 3 hours but still cannot assemble it given it is too heavy for me to handle. I cannot drop off at *** either because it is too heavy for me. The attached images are the product description (44 lbs) as well as the real weight ( total 101 lbs ) from my *** package. ---Solution (either 1 or 2)1). I need someone to pick it up and return it back for me, with a full refund.2). I need a full refund w/o returning it.
Business Response
Date: 10/27/2022
Hello *************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-7246210-0076260 placed with the seller named "V I V O"

Up on checking the *** website with the tracking ID : ******************, it says the weight of the package is ***** LBS. I see that we've issued a prepaid *** drop off label to return the product. However, I also understand that you'd like the product to be picked up. I've contacted the seller and communicated the same. You'll get a copy of this message. Please give the seller 2 business days to respond. As the product is not sold or shipped by Amazon we cannot take any direct action on this order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jul 15, 2022 Order #***-5628727-1319414 I have two adjustments charges of ***** yet I didnt receive one of the products and the other product I received I was told by customer service to dispose of it since I will still get my money back and it didnt fit my dogs paws. The seller also went as far as to email me saying to remove my bad review or they wont provide me with a 10 dollar gift card. I didnt remove the review. Now I am being harassed to get charged twice for items I dont even have. The customer service is not helping at all and saying is my fault I listen to them and disposed of the items because they said that by mistake. I have every picture to proof the whole ordeal.
Business Response
Date: 11/07/2022
Hello ***,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have had with the your Order return and refund for Order No: 111-5628727-1319414. I sincerely apologize for any inconvenience that this may have caused.

As this is a returnable item, we always suggest to return and we would surly take a feedback on the representative and make sure necessary actions are taken to coach them.

Unfortunately, we will not be able to process a refund of Retrocharge at this time. We request your patience and understanding in this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18314590

I am rejecting this response because:I have evidence and paperwork of said situation and I will process further.

Sincerely,

***********************
Initial Complaint
Date:10/26/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been hacked by someone who is apparently in ********. Large orders for substantial amounts of money started appearing on my account. I contacted Amazon customer service several times. Ar first they said I would need to change my password so they would send a link to my email. After several attempts the emails did not come. Three different representatives told me that I had to receive this by email and the only thing they would tell me was I needed to check my emails. I am receiving all other emails fine and there is nothing wrong with my email account. In the end I just said I wanted to close the account to which I was told they would have to send a link to my email to do this. Finally someone in your password support area told me to report it to Yahoo which I did. All this time more and more orders are being placed on my account. I called *********** reported the fraudulent charges and closed that account. It is incredible that Amazon will not close this account for me when this hacker has access to all my personal information. Most companies take fraudulent activity seriously but not Amazon. I just want it closed and to have no further dealings with Amazon.
Business Response
Date: 11/16/2022
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing, I see that the account is locked and in order to remove the lockout we need to run an advanced security check (asking some questions based on the account information through phone). That's why we need the following information:

1) Phone number:
2) Name on the account:
3) Customer's location and time zone:
4) Preferred call back time range:

Once we have the details from registered email, we can look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/26/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon.comwas deleted in the unauthorized . never requested to have my amazon.com account. deleted.I want them my amazon.de deleted. I have confirmed with both amazon.com and both amazon.the eat if they are two separate domainsand they have nothing to do with each otherI've been an amazon.com customer for many many years .I have money in my Amazon account. It should be around $400 .I have returns to make also if something was deleted by accident there must be a way to get back the account. This is reallyunbelievable that amazon.com customer service and *********************** customer service both told me that they are two separate the two companies that two separate websites and one has nothing to do with the other.the supervisor at amazon.com agreed wiyh me that the amazon.com and amazon.de are separate domain and company,and my account should never have been deleted. the email associated with the acct is ******************** .the phone number associated with the account is **********
Business Response
Date: 01/13/2023
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience the closed Account. Upon checking with the internal team, we request you to create a new account and write back to us with the associated email address, so that we can add $400 GC balance to your account.

I hope this information helps. We look forward to seeing you again soon.

Regards,
***********************
Customer Answer
Date: 01/24/2023

Complaint: 18314477
Actually the case was never resolved period I told Amazon it's not enough to start a new account because the returns I had I need receipts for my old account so would not suffice just by giving me $400. I requested that to give me back to old account period in either case Amazon takes like 3 weeks to answer me on each question . Please reopen the case
Thank you
***************

Business Response
Date: 02/05/2023
Hello **************************,

I'm ***** from Amazon.com.

I'm sorry for the delay in responding. We were actually working with our internal team to get this sorted in all possible ways.

Unfortunately, we're unable to assist customers with returns or refunds once the data deletion process has begun after account closure. Customers are advised of this in the closure agreement.

However, we'd still request you to please help us with the email address of your new Amazon.com account and we will add the gift card credit of $400.00.

We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item from Amazon and I was told to wait up to 30 days fir the refund , I waited 32 days and called them and they tell me they never got the package when I used there return label and was told by multiple reps it was received on 9/21 . They refuse to give me my refund and *** even confirmed the return but the warehouse cant find it but then reps said they had it I want my ****** dollars back for hair bundles
Business Response
Date: 10/27/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. We would like to investigate further in this matter.

Unfortunately I'm unable to determine the exact order number from your complaint as the order number is not mentioned.

I request you to provide the order number to us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022
I sent an entire screen shot with the order number everything u need , u can close this matter I got my refund yesterday ty

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