Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,769 total complaints in the last 3 years.
21,913 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/23/22, I placed Order # ***-5152615-7017042 for a Furrion Wireless Camera system for our new RV as the dealer informed us to order the 4 camera system. When this order arrived, I could tell by the photo on the box this was not the correct camera system, requested a return, returned the product to the *** store in the original undamaged packaging in the original shipping package, and I received confirmation from *** this was returned to Amazon on 9/28/22, signed by the *** TEAM, and for this I received my credit of $1,220.52 to my purchasing credit card.On 9/24/22, my wife, not knowing I had ordered the 4 camera system the day before, also ordered the same 4 camera Furrion Wireless Camera system under order # ***-1535856-8041851. Realizing from the camera system ordered the day before, this too would be the wrong system, this one was also returned to the *** store on the same day as the previously ordered one in the original undamaged packaging, in the original shipping package, and I received confirmation from *** this was returned to Amazon on 9/28/22, signed by the *** TEAM. However, I have yet to receive my credit of $1,076.21 to my purchasing credit card. I have contacted Amazon multiple times, on 10/3/22 speaking with ****, on 10/12/22 speaking with ****, on 10/13/22 online chatting with ******, on 10/20/22 speaking with ******, and again today, on 10/25/22, speaking with ******, a Supervisor. ******************, and ****** confirmed with me Amazon received the returned item. ****** confirmed as well and stated she escalated this. ****** confirmed as well and informed me the retail department could not issue the refund, it would have to come from the ********************* however, ****** refused to transfer me to the ******************** stating there is no number and said he sent them an email for which I am to wait an additional 2 business days for an email from them.
Business Response
Date: 10/27/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern over the refund status of your returned order and have looked into the matter in detail. We regret the inconvenience caused.

A refund has already been requested on Thursday, October 27, 2022. You should see it in the next 3-5 business days.

It can take upto 30 business days for returns to be received and processed, and the corresponding refunds to be issued. We appreciate your patience in this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Better Business Bureau:

I am following up as I can now confirm Amazon issued the credit for the original purchase price, and the credit has been posted to my credit card account. This is the resolution I was expecting, and now that Amazon has finally fulfilled their responsibility for this credit, I am happy with the outcome of this complaint, and this case can be closed.

Thanks,

***********************
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings of Peace!I am ****** *********************, the legal owner of the selling account, Abundance 2021. I am writing to request your help to reach out to Amazon and to reinstate my Amazon seller account as it is deactivated for months now after I had my video call verification interview to confirm my identity and ownership of this account.I submitted all of the information and documents they requested but Amazon is not responding to my appeals.I sent several Gas utility bills in the hope that Amazon could verify my identity by verifying it from my service provider but still I have no luck. I even sent the following documents to confirm my ownership but they are still not sufficient to reactivate my seller account.- Utility BIll dated July 2022 - My Drivers license (front and back)- Bank Account Statement - Articles of Organization - Business Permit - 2021 Abundance LLC - Business Permit - ****** ********************* - Document from Secretary of State Statement of Information I am hoping that you can help me reach out to Amazon to reactivate my seller account or at least get more information that I need to complete the account reactivation. I am hoping for a positive response so I can continue selling on Amazon.Thank you.Sincerely,****** ********************* Abundance 2021 **************************
Business Response
Date: 10/28/2022
Hello *********************/Abundance 2021,

Your submission has been reviewed and your account has been reactivated.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App: https://itunes.apple.com/us/app/amazon-seller/***********
-- Android App: https://play.google.com/store/apps/details?id=*************************************.android&hl=en_US
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********************
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up to sell on Amazon FBA. I paid $39.99 upfront. I tried to use the sight and it's asking me to pay another $39.99. When I communicate with Amazon Central, they have NO record of me paying. When I call Amazon Customer Support, they have a record. I contacted my bank to dispute this charge. I was informed that they may charge me $15.00 to recover the $39.99. I will attach the paperwork from Amazon Central stating I did not pay and I will attach my bank record that shows I did pay. Iam looking for a refund of the $39.99 and the $15.00
Business Response
Date: 10/27/2022
Hello!

I confirmed this seller did not complete registration. I did not see any charge for $39.99 completed since registration wasn't completed. No refund can be completed until we have the charge confirmed, but the charge won't confirm until registration is complete.

Seller is misinformed of the process as well. Regardless of FBA or MFN, the $39.99 a month will be charged for both services if seller registers as an Professional seller. If the seller does not want to pay a monthly fee, they can register as an Individual.

The account can either have registration completed and they can contact Support to be refunded and downgraded, or the seller will need to start a new application with a new email address.

Read more:
https://sell.amazon.com/start?ld=SEUSSOAGOOG-B10247B-D
Customer Answer
Date: 10/27/2022

Complaint: 18310308

I am rejecting this response because: I sent you a copy of the $39.99 charge against my bank by Amazon Central. What more proof do they need. This company can't even balance a check book.
Sincerely,

*********************
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for an Eero Pro 6E tri-band mesh Wi-FI 6E system on July 12, 2022, order number 112-6344616-2319456. There was a promotion at the time which if you traded in specific products you would receive an additional 25% discount on the price of the Eero Pro 6E system. The credit was not getting applied toward the product immediately when I went to purchase so I contacted Amazon via chat customer service. I was advised by them to place the order for the original amount and once delivered if I reach back out I will be issued the credit for the 25% credit. Which was around $125. (Chat transcript attached). I did as instructed, once I received the product I then reached back out for my credit, I was now instructed differently that the trade-in must be received for the credit to be applied. I then sent the trade-in back and waited until delivered to reach back out. After it was received, I reached back out and they kept advising that I was already issue the trade-in credit which was for only about $10 for the product which was incorrect. In addition to the $10 dollars or so I was to get a 25% discount on the product I ordered. I finally got transferred to about 4 different people via phone, the person said they did see this but had to do some research and call me back which I agreed to. I never received a call but after several days I finally received an email (attached) confirming the credit amount and that they had filed a ticket to get it applied toward the order. I tried to respond to the email but it was to a no-response box. After several weeks without a response I tried to call again to get resolution to this. I was then in the endless loop of them advising me my trade in credit had been already applied for the $10 and that they do not see a 25% discount to be credit for the item. With nobody able to help me with the ticket as they could not locate anything.
Business Response
Date: 10/27/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

Up on checking, I see that once the trade is received and processed "an Amazon.com Gift Card equal to an appraised value of your old device(s), plus a promotional discount towards any new qualifying eero router, will be automatically applied to your account. Promotional discount is limited to one per customer."

In this case, as the order was placed before the promotion was applied to your account. In such cases we cannot manually make changes once the order is placed. Further, few promotional discounts cannot be combined with other promotional discounts. In this case, I see that a deal of $280.00 was applied on the order.

I'm sorry to say that we cannot offer any refund in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18309964

I am rejecting this response because: As listed in the original complaint, a 25% discount was supposed to be applied toward the order at time of purchase and it wasnt. Im not sure if this was due to system issues on Amazons end or not. This is why I reached out to via **************** chat to confirm I would be getting the 25% discount. They advised I would be but would have to reach back out after the item was delivered and it would be credited back to my method of purchase. I would not have purchased this without the discount. Please issue a credit for the promised amount via chat transcript of $125. You also reference the deal amount was for $280? I was charged $424.14 and was not issued any additional refunds. I have wasted a considerable amount of time on this with written proof of the credit will be issued after delivery. I have spent hours on the phone and sent over 15 emails related to this. This is completely unacceptable that Im still dealing with this and having to re-explain the situation over and over again.

Sincerely,

***********************
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 14, 2022 and October 14, 2022 Amazon charged my card for relatively small amounts for transactions I did not make. I have disputed the charges and Amazon says they will refund; however the complaint is that Amazon refuses to remove my charge card from someone's account. They are saying that someone can steal a credit card and continue to use it because of "privacy". So *** ***** puts ********************* card on his account and can steal with impunity? Amazon says my bank can remove the card; don't see how an outside bank can delete a card from Amazon's accounts.
Business Response
Date: 10/27/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I can understand the inconvenience caused due to the unexpected/unauthorized charges on your credit card from Amazon. I'm sorry about that.

An Amazon.com account holder can add any credit card to their Amazon.com account if they have the whole credit card number and the expiration date, regardless of who the card holder is. Due to account security and privacy reasons, we do not have an option to remove a card from that account if the card belongs to someone else.

In such cases, the card holder needs to contact the card issuer/bank and report the card as stolen or lost and request the card to be replaced. The bank will deactivate the old card and replace it with a new one. This will avoid additional unauthorized charges.

While I cannot promise an immediate change to the process, I've forwarded your suggestion regarding the option to remove stolen credit cards from the account to the higher management. Customer feedback like yours is very important in helping us continue to improve our website and services.

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022

Complaint: 18309959

I am rejecting this response because:
This response misses the point that Amazon allows known thieves to utilize another person's stolen credit card and puts all the burden on the victim of a crime. The ***** receives protection from Amazon's "privacy" policy, while the victim has to go through the burden of contesting the charge, cancelling the card, and being inconvenienced while awaiting a new card to arrive via US Mail. How a huge company, such as Amazon, can look the other way with known thievery going on is beyond the pale. Most honest persons would agree that someone caught in the act of stealing should be punished, not the person whose property has been stolen. What kind of people think up a policy that says: if a customer uses a stolen credit card, they can continue to steal and Amazon is OK with that? The other overlooked problem is how secure is one's credit card at Amazon? Are internal controls sufficient to snuff out fraud? Oh, wait, Amazon knows this fraud is occurring but is cool with it. Instead of tossing blame and remediation on the honest customer, what about a policy warning a customer who has committed fraud with a stolen credit card that they will have consequences? This isn't rocket science, and Amazon should have enough in house expertise on cybercrime, law, fraud detection, and customer service to create policies and procedures that pass legal muster and root out the cancer of fraud and theft.
The only acceptable resolution shouldn't be tough: Amazon will not allow stolen credit cards to be used to purchase its goods and services and will remove those card numbers from offending accounts.

Sincerely,

*******************************
Initial Complaint
Date:10/25/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second complaint in two days. I was told yesterday by a manger that they were issuing me a $20 promotional credit and that it would be available to use within 2 hours of the. Call I was on with them. I placed 2 orders yesterday and there was no promotional credit on my account. I called in the morning at 9:45am to inquire about the missing $20 credit and was told I used it. I informed the customer service representative that I had not used it, she then put me on hold for a full 10 minutes and told me it was used in 2021. SMH. She then placed me back on hold for another 5 min and said she would be issuing me the credit now. This went on for another 18 minutes. I was on the phone with this representative in *************** for a whooping 53 minutes to get a $20 promotional credit.I am also having issues with my orders being shipped a week late. I also asked the representative about why this is occurring when I am a prime member. I havent had any problems in the past with being given options to select prime items for shipping within 2 to 3 days from the inception of the order. I need someone to look at my accounts and let me know why this is happening.
Business Response
Date: 10/27/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointing customer service experience when you contacted our supported.

I see that my colleague ******** is already handling the issue related to the customer service representative's behavior. Please wait for a response from him.

Regarding the $20.00 promotional credit; I see that the credit was removed or unredeemed. I've issued the credit to your account. This will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

I've filed a coaching request to the associate for removing the credit. Their managers will review and take appropriate action. Unfortunately, we're unable to disclose the nature of the action taken. I'm sorry about that.

Regarding the Prime deliveries; Firstly, I would like to inform that we calculate delivery estimates by adding the transit time to the estimated shipping date. An order placed Prime Two Day Shipping is expected to be delivered with in 2 business days after it is shipped out. Selecting One-Day or Two-Day shipping reduces the transit time to one or two business days after we've shipped your order, but won't impact the time it takes to obtain the item or prepare it for shipment. The shipping method time starts when the item ships. For example, it takes up to two business days after an item ships to reach you with Two-Day Shipping.

We appreciate your understanding in this matter.

I've reviewed your recent orders and I do not see any delayed deliveries or delayed shipping. The orders are shipped as per that particular order's shipping schedule and delivered on the promised delivery date.

However, if you have any specific orders that has been delayed or not delivered on promised delivery dates, please do revert to this email with the order numbers. I will check if there is any pattern that is causing the delay and try to resolve the issue.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18309804

I am rejecting this response because: I need to speak with some about another issue that arose from this same issue with a different representative.

Sincerely,

*************************
Customer Answer
Date: 11/02/2022
I was told by a Amazon Manager that I would be issued a $20 promotional credit due to a two week delay on a previous order. Instead of issuing the $20 promotional credit, I was issued a refund on a previous order that I had no issue with. I am now afraid that my account will be debited for a non-return of the item. Again I have the item and didn't have a issue with the item and never told the customer service rep anything about the item. I would like this reversed and the $20 promotional credit issued directly from Amazon as promised.
Business Response
Date: 11/03/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to additional information received on your behalf from Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you'd like to speak to someone else regarding another issue that arose due to another representative. However, all the BBB Complaints are handled via email.

Please let me know the issue and the date it happened.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Business Response
Date: 11/07/2022
Hello,
The $20.00 promotional credit which was removed and issued in the form refund towards gift card balance on a different order was reissued to their account by me on October 26, 2022.
$13.00 from this $20.00 I've issued was used to pay for Design Essentials ******** & Mint Stimulating Super Moisturizing Conditioner for Dry, Brittle Hair, 11 Fl Oz. they ordered on October 31, 2022.
Regards,
**************
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After today Im done shopping with Amazon the delivery drivers keep delivering my packages to the wrong house this happened two times in the row I talk to a customer service associate and he said its nothing they can do h*** just take it as feedback and maybe I should get my packages delivered some where else like what why is it my fault they cant look at addresses and verify its correct its unfair after today Im no longer ordering from them why should I be out my money and packages
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the packages are getting delivered to a wrong address instead of the one you have provided.

I've checked on your recently reported orders and have escalated it to our Amazon logistics team. I've shared all the required details with them to ensure a proper action is taken to avoid it happening again in future. Our team will check on those orders, the address and the issue why this kept repeating for necessary and immediate action on this matter.

I hope you will allow us another chance in future. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18309595

I am rejecting this response because:Im still not offered a refund nor a replacement order but its fine Im done ordering with Amazon going to delete my account and take things up with my bank

Sincerely,

*************************
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon delivery driver said he handed the package to a resident outside on 09/26 marked as delivered at 7:57 pm and it wasnt handed to me. This is a house so other people shouldnt have been mistakenly given the package. I discovered the package was not delivered around 9:30 PM 09/26. The package was said to be handed off outside of the residence, they did not confirm it was me by asking for ID or anything so that do not know who they handed it to. This was an almost $300 item that for whatever reason amazon didnt require a signature. I filed a police report and provided it to Amazon and they are still giving me the runaround saying the report is invalid (when it isnt I made sure everything was correct) and making things up just so they dont have to assist me all because it said it was delivered like that means I am the person who received it. This was a birthday gift for someone and I already had to go out and repurchase it elsewhere so at this point I would like my money back.
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order did not arrive and said delivered on tracking.

I've checked on it and I can see the team have received the police report you have shared and tried contacting the department for verification however it was closed. In this case, I request you to please call us at ************** from your registered phone number during the working hours of the police department where the report is filed. So that our team will be able to contact them and help you further.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18309531

I am rejecting this response because: I contacted the phone number in which they called police department who CONFIRMED the report but they are requesting a URL of the same report ive already given which was a copy of the report sent directly from LVMPD. Once again, giving me the run around and saying I now need to contact the police department which will do nothing.
I will have to just handle this with my bank because this is on Amazon for not requiring such an expensive item have a verification signature or even a picture showing the item was properly delivered!?

Sincerely,

*****************************
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On your Friday 21,2022, I order gift cards from Amazon after 1 in the afternoon, Order# ***-1319296-4632233. After 5 that same evening I got a notification that the drive can not access my building. My building is not gated or need any access code, I contact Amazon immediately confirm my address and everything. No other delivery was attempted. I called Saturday and inquire, nothing was updated so I cancel the order, on Sunday the 23 I was told the cards where used by an employee and I will not be refunded. I have been calling and speaking with supervisors and no one can give me a direct answer. I need my money to be refunded back, I never received a order.
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience you had with us.

I've shared the details with our team to make sure a proper coaching is done to avoid this happening again and to help you on this, I've issued the refund for the gift card order back to your original payment method. This should reflect back in 3-5 business days. The refund was issued into 3 different amounts due to system limitations.

Refunded : $4.47 + $44.82 + $448.00 = Total refunded:$497.29; I see the order value was $497.80; unfortunately due to some error, I wasn't getting the option to refund that difference that is $497.80 - $497.29 = $0.51; in this case, I've added $5 promotional credits on your account beside the refund of $497.29. The credits will be automatically applied on your next order for the item sold and shipped by Amazon and will be visible at checkout when placing an eligible order.

The refunded amount may appear in three parts ($4.47 + $44.82 + $448.00) on your billing statement or may appear as single amount ($497.29). I appreciate your understanding and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order based on their promise to get it to me by 19 October, as I had to leave town on 20 October. They failed to fulfill that promise, and refunded the purchase price as a result. They're now threatening to charge me if I don't return the order that I didn't receive. As I did not receive the product I cannot return it. I attempted to contact the company, but they won't accept my email reply and will not let me contact them through the web without downloading their software.
Business Response
Date: 10/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the missing order.

Thank you for bringing this to our attention. I've shared the feedback with our team to get this checked and avoid it happening again and I've taken care of that return. You will not be charged again for this missing blink camera order. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
We won't know for sure, however, until 4 December. This is the date the the merchant threatened to charge me.
Sincerely,

*****************

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