Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,847 total complaints in the last 3 years.
21,965 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to ***************************** seller account. The real owner of ***************************** seller account is *****************************. He was my business partner from February to April 2022. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with ***************************** account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with ***************************** on February 18, 2022 (see Partnership Agreement). On April 16, 2022 I notified ***************************** about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ***************************** in advance 3 days before the partnership termination. On April 19, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 10/28/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 28-Oct-2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/31/2022

Complaint: 18309298

I am rejecting this response because: On October 28, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate my seller account. Therefore, I would like to provide the following additional information and documents to clarify my problem.

Additional documents:

-- Partnership Agreement;
-- ************************************ Dissolution Agreement
-- Statement of the ***************************** *** (owner of the "related" account) - additional evidence.

I attached the Confirmation Statement of the ***************************** *** from the Legal Entities Registry of the **************. This document confirms the existence of the ***************************** *** who is the real owner of ***************************** account.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also have the signature and seal of the notary public of the **************.

I want to remind Amazon Support that my account was deactivated in error due to being "related" to ***************************** account. The real owner of ***************************** account is ***************************** ***. ***************************** *** was my business partner. I have always been the owner of only one account. I have found that ***************************** *** intends to violate Amazon Policies. Because of this, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped ************** with the owner of ***************************** account a long time ago. I want to describe the chronology from the beginning of the partnership with the owner of ***************************** account to the final termination:

-- On February 18, 2022, I and ***************************** *** created a partnership (please, see Partnership Agreement).
-- On April 16, 2022, I notified ***************************** *** about the termination of our partnership (see Termination Letter). According to Section 11 of the Partnership Agreement, I was obliged to notify ***************************** *** three days before the partnership terminated.
-- On April 19, 2022, three days later, we conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement.

The reason for the erroneous "related" between my account and ***************************** account was the following:

-- The same address of the preparation center in the Business Address Section in my account and ***************************** account. ***************************** *** and my company used the same preparation center because it was profitable. We agreed with the preparation center's owner on a good discount due to the large volume of goods on behalf of the partnership.
-- The same email address of the bookkeeper's user permission who operated the financial part on my account and ***************************** account. My company added together with ***************************** *** the same email address of bookkeeper's user permission. The bookkeeper handled the financial part of our partnership on my account and ***************************** account.
-- The same phone number that was used on my account and ***************************** account. My account and ***************************** account used the same phone number to speed up work processes of the partnership.

I broke all of these connections to ***************************** account. Amazon Support can make sure of this by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents and reinstate my account. I really appreciate any help you can provide.

Sincerely,

***** Baidekov
Business Response
Date: 11/04/2022
Hello *****,

You have been found to be related to an account beginning with ******************************

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US

Thank you,

Amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18309298

I am rejecting this response because: On November 4, I received the response from Amazon that I had to provide additional information in order to reinstate my seller account. Therefore, I would like to provide the following information and supporting documentation:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement - additional evidence.

My account was deactivated in error due to being "related" to ***************************** account. The real owner of ***************************** account is ***************************** **** ***************************** *** was our business partner. My company has always been the owner of only one account - Glassetti. I have found that ***************************** *** intends to violate Amazon Policies. Because of this fact, our company terminated the partnership in advance so as not to be implicated in violating Amazon Policies.

We stopped the partnership with ***************************** *** (the real owner of ***************************** account) a long time ago. I want to describe the chronology from the beginning of the partnership with ***************************** *** to the final termination:

-- On February 18, 2022, our company and ***************************** *** created a partnership (please, see Partnership Agreement).

-- On April 16, 2022, I notified ***************************** *** about the termination of the partnership (please, see Termination Letter). According to Section 11 of the Partnership Agreement, I was obliged to notify ***************************** *** three days before the partnership terminated.

-- On April 19, 2022, three days later, we conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement.

The reasons for the erroneous "related" between my account and ***************************** account were the following:

-- The same address of the preparation center in the Business Address Section in my account and ***************************** account. ***************************** *** and my company used the same preparation center because it was profitable. We agreed with the preparation center's owner on a good discount due to the large volume of goods on behalf of the partnership.

-- The same email address of the bookkeeper's user permission who operated the financial part on my account and ***************************** account. My company added together with ***************************** *** the same email address of bookkeeper's user permission. The bookkeeper handled the financial part of our partnership on my account and ***************************** account.

-- The same phone number that was used on my account and ***************************** account. My account and ***************************** account used the same phone number to speed up work processes of the partnership.

I broke all of these connections to ***************************** account. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Also, the fact of the final termination of relations between my company and ***************************** *** (the real owner of ***************************** account) is confirmed by supporting documentation. Documents signed by both parties of the Partnership Agreement. Also the documentation notarized by a public notary in the **************, where the principal office of the partnership was located (according to paragraph 2 of the Partnership Agreement).

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents and reinstate my account. I really appreciate any help you can provide.

Sincerely,

***** Baidekov
Business Response
Date: 11/17/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 17 November 2022.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.comTell us why here...
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 11, 2022, I ordered a set of electrical switches (Order# ***-6495979-8629838) from Amazon. Two days later, I received an empty envelope that obviously has not been sealed before it left the shipping facility (i.e. the switches fell out during shipping). I immediately contacted Amazon via chat and explained the situation. A replacement set was ordered (Order# ***-9164186-4756265), and I was told there is no need to return the empty envelope. On October 4, I received an email advising that I would be charged if I did not return the defective set of switches. I again contacted Amazon via chat and explained that I never received the switches, and therefore could not return them. Once again, I was assured the problem was taken care of, and I would not be charged. Well, surprise, surprise, surprise...yesterday, I received an email stating that my credit card was charged for the switches that were not returned.Okay...I give up. Let's have the BBB try to explain the problem to Amazon. I'm tired of dealing with overseas service centers that tell you what you want to hear just to get you offline...and to think that I gave the customer service reps good reviews. In the future, I will correspond only with U.S. based personnel. An acceptable solution would be to refund the total amount of $8.58 I was charged for the non-existence switches that I did not return.
Business Response
Date: 10/27/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience you had with us.

I've shared the details with our team to make sure a proper coaching is done to avoid this happening again and to help you on this, I've issued the refund for the retro charged amount back to your original payment method. This should reflect back in 3-5 business days.

I'm sorry again for the hassle. I appreciate your patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been very ridiculous how you guys treated me during this process on Order#:114-0428698-0783459. First you told me once it returned unopened it take 7 days overall to refund money. I return it successfully by method amazon pick of ************ I drop it off at one local *** stores. It was successfully deliver to return center October 11 2022 on Tuesday. Tracking #1z9e80489039162391 UPS.Week later on Tuesday October 18 2022 . No refund no nothing . I keep getting message saying check your refund status you will get your money in 7 days when we get item. That was lie.This was when the hellish insult to my intelligence and as value customer would start. I talk to 4 agents each with different lie and time. All concluded main idea that the item been back successfully 7 days ago. At end all lies , my 7 days now 14 days as of Oct 25 2022.This make no sense i sent item back since it was over priced . It was unopened so why is there no refund ? I have never ever heard this long.Didn't take amazon that long take my money from my account smh.I submitted evidence and you guys acknowledged it back in your hands since Oct 11 2022 . I want what owe to me my refund as promised . As of this complaint Oct 25 2022 Tuesday , it been over 2 weeks since item been successfully in Amazon possession . You guys try cover up the return by reset the data to reflect as original deliver information instead of tracking return refund status . Amazon you have it reflecting like I never did return process but it won't work. I have all documents show it been there .I just want what owe to me as valued prime member. Did everything your agents said but no refund has been issued going on two weeks later knowing the item been successfully there . It over due time to issue out my full refund .
Business Response
Date: 10/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned item. I'm sorry for the inconvenience caused.

Generally the refunds are issued within **** days form the date we receive your returned order however certain items can take upto 30 days as updated on our website.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I can see the order is still being processed and is within 30 days timeline. The team have already escalated it to expedite the process and have requested to wait until 11/6/2022 for this refund to be completed. You will be notified via email once it is done.

I request you to please wait until the 11/6/2022, if you do not see any updates on this order by this given timeline, please let us know, we'll be happy to help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18307900

I am rejecting this response because: There has been no reason or information provided why it would take 30 days to process refund. All Amazon agents have agree it been returned successful going on over 16 days now 10-27-22.
I was provided by Amazon 7 days then latest it take is 14 days where did this month shenanigans come from? I'm starting to believe I'm being involved in racial situation hate say that knowing this is 21st century.
i been on all my blogs **************** no one responding has ever heard or gone threw 30 days of processing. BBB keep copy of this because this company is advising in certain processes it take 30 days in code that only applied to certain races which very slimy and horrific to me in this day . This scares me as consumer to do business with Amazon this shouldn't be happening.
Agent told me return unopened in brown box . I did my part. Item was overpriced by over $200 . If you can find a better price anyone would go for cheaper options. You can't be angry and discriminate for your business tactics. I'll make sure all my social media see all this so my followers can be cautious about lies they will go threw with Amazon . This makes me weary concern for future dealing with Amazon . BBB watch this company .
I provided Tracking #1z9e80489039162391 *** shows it been there do honorable thing to keep promise made it over 16 days return . Why would 2 more weeks of Amazon procrastinating change the facts and truth ? Don't be bitter. It not my fault your third party deliverer is slow so won't be penalize when my part was done.
I was promised 7 days then 14 days latest. It over that time do right thing you see tracking, documents showing the fact. All I want is promised refund.

Sincerely,

***************************
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a amazon customer for 7+ years now, however in the last 2 years i have had numerous issues with items they have delivered to me. Either items have been damaged, lost or even not as described. i spoke with their customer service representatives and they just keep telling me to return the item for a refund, which i did, however due to this happening many times and customer service representatives not giving me any other solution, amazon have decided to close my account. I have simply followed what the customer service representatives have told me and returned the item, i had asked many times for a different solution but still no avail and always a return for refund. Due to this my account has now been closed and is fully their CS teams fault! Even speaking with their accounts specialist team its just a automated response with no help. They said they have done an investigation but it seems to be all auto generated.
Business Response
Date: 11/02/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 25 October, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18309057

I am rejecting this response because: The response they have given is not an answer to why they originally decided to remove my account. Also what i do not understand is that i have been given a corporate credit card by Bullhorn Internation which has NO AFFILIATION with my personal account, the billing address is all to Bullhorn, why has Amazon decided to close accounts down if i use this card, especially when this card has never been used or any association with a consumer amazon account. BULLHORN INTERNATIONAL own the corporate credit card and we have a Business Amazon account as well, we are afraid to use our corporate card on this business account now as Amazon might shut it down. If i have broken any policies I want evidence of this, every time i contacted Amazon customer ******************** they kept starting returns, so how is this my fault and how am i the one who has to suffer? Amazon customer ******************** is the issue here and reason my Amazon returns skyrocket, why is Amazon not answering this question, if they did a investigation why are they not looking at any of the photo evidence i have sent several times along with the returns i did? Amazon is clearly giving a standard script response and do NOT have a true answer on why my account was shut.

Sincerely,

*************************
Initial Complaint
Date:10/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase with Amazon and I regret it already.It's bad enough the customer service is ****% GARBAGE.But now I have to be over charged?A billion dollar company being ran into the ground by these agents and supervisors.I made a purchase for $46.14 and later amazon removed $9.75 from my NFCU account and then $36.39.Sounds perfect right?THEN EXPLAIN WHY THEY CAME BACK THE FOLLOWING DAY TO REMOVE AN ADDITIONAL $36.39.Not having enough money in that account, it made my account go into NEGATIVE!Their error or greed has turned into my problem and the only way to fix it, is to STOP purchasing from AMAZON since they clearly can't be trusted.Now I am told I have to wait days for that additional fee to either post or get released which holds up my money even longer.WHEN I MADE A PURCHASE WITH AMAZON, I NEVER THOUGHT THAT IT WOULD CAUSE ISSUES.Otherwise MAYBE I WOULD HAVE PURCHASED WITH A PREPAID CARD SINCE AMAZON CAN'T BE TRUSTED WITH MY NFCU ACCOUNT CARD NUMBERS.If I don't see my money soon in my NFCU account. I will be returning every item I purchased once it arrive.
Business Response
Date: 10/26/2022
Hello Princess,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order charges.

I would like to confirm that there were no additional authorizations in your latest order. If you find any, you can directly dispute the charges with the bank so that they can help you further. If its an authorization, they will let you know how long they hold the funds.

Please be assured that we do not charge any amount in addition to the order cost.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/26/2022

Complaint: 18308917

I am rejecting this response because: I sent my complaint to BBB after contacting Amazing and running into poor customer service from the Supv.
The agent who answered my call stated, she saw three transactions 1-$9.75, 2-$36.39 and 3-$36.39 and my purchase was only for $46.14.

Since you haven't realized yet that I was over charged, I will repeat it.
A charge for $36.39 after I paid for my purchase was REMOVED from my NFCU account.
I do not like being over charged and I especially do not like people playing with words.

YOU OVER CHARGED ME!
It put my account that I used to make the payment in negative.
I don't want to be put in that situation where I need to double check my account due to AMAZON not being trust worthy.
I don't want to have to rush and transfer money to a now already Negative account due to AMAZON.
This would have prevented me from paying a bill that was scheduled and had I not checked my NFCU account, the bill would not have been paid and it would have caused me LATE FEES
do to AMAZON.

I want to be clear and honest with you.
If that over charge happens again, I will be filing another complaint with BBB, adding a review on Trust Pilot, Yelp and ******* filing a dispute with NFCU and closing my Amazon Account.

Sincerely,

Princess ******
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER PLACED: October 22, 2022 TOTAL: $441.16 I was to receive my shipment next day and it never arrived. Upon checking the status on the website it stated it was delivered and left with a "resident" with no more information provided. I immediately contacted amazon and they refused to help and are now denying a refund for the items that never arrived. They stated several times that their drivers will mark items as "delivered" even when they're still in progress and to wait 24 hours. I waited the 24 hours and no delivery. Upon contacting them about the items still not arriving they refuse to do anything about it. I am confused how they refuse to do anything when they have admitted several times that their drivers will FALSLY label packages as delivered when they are not. What stops their driver from just never delivering the packages and keeping it for themselves. I contacted them immediately upon noticing the item was marked as delivered in hopes they would be able to rectify the issue but instead they have just given me the run around and made me wait for no reason. I live in an apartment complex with thousands of residents, if they did in-fact leave it with a resident it was not me. I contacted everyone including the front office of my complex and they stated they do not receive packages on our behalf and make us subscribe to the package concierge package lockers for that reason. We have very clear instructions for all packages to be delivered to our package locker system located in ************** of our complex. My package with close to $500 dollars of merchandise was stolen or lost by Amazon and they refuse to do anything about it. I have filled a police report and plan to contact my bank first thing in the morning regarding this as well. This is beyond unacceptable and I will make sure every one in my family no longer does business with amazon. as well as canceling all our amazon accounts.
Business Response
Date: 10/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package did not arrive and said delivered on tracking.

The e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

I request you to please help us with the registered email id as well as the order#. Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipment Created: Feb 6, 2022 ID:FBA16L1298MW Created using: Send to Amazon (view)Amazon reference *********** Hi, I shipped to FBA amazon at fab 6 2022, 24 units of the following product;'''**** Professional 5 Star Series Cordless Senior Clipper with Adjustable Blade, Lithium Ion Battery, 70 Minute Run Time - for Professional Barbers and ASIN: B083PWNJYG'''''' and I sold on amazon 6 units in the next 3 months, however in June I received notice from amazon that the inventory was damaged, on June 30, ******************************************************************************* their warehouse I also sent them the purchase invoice to prove that I bought new products, however after dragging me around for 3 months they decided not to pay back without offering a reasonable reason
Business Response
Date: 10/27/2022
Greetings from Amazon,
Seller has reached out to our frontline support via case ID *********** which is open and is being reviewed.
We request the seller to follow up on the case for any support required.
Thank you.

Customer Answer
Date: 10/27/2022

Complaint: 18308679

I am rejecting this response because: I am busy with this request to amazon business for the pest 4 months as you can see in the email exchange i provided when opening the case, and it does not seem like i am getting anywhere with them i am just keeping on repeating my request over and over again and it does not seem like I am getting any were with them

Sincerely,

*************************
Business Response
Date: 11/01/2022
Greetings from Amazon,

I understand that the seller contacted us regarding 18 units of ASIN: B083PWNJYG that were flagged as Defective.

Allow me to share the research that I made for this case:

1. Units were flagged Defective on 06/03/22:

Report > Fulfillment > Daily Inventory History
Link: https://sellercentral.amazon.com/reportcentral/INVENTORY_SNAPSHOT/0/%7B%22filters%22:[%22%22,%22B083PWNJYG%22],%22pageOffset%22:2,%22searchDays%22:365%7D
June 3, 2022 B083PWNJYG ********** **** Professional 5 Star Cordless Senior Clipper with 70 Minute Run Time for Professional Barbers and Stylists 18 YHM1 SELLABLE CA

2. SPS Case: *********** was created 7/1/2022, 3:13:09 AM and MCID: ************, based from the thread, was informed that we can no longer request Bin Check for Defective Units. Associate was able to advise the seller to create removal order within 30 days so that units will not be disposed automatically by Amazon. We have advised seller as well to update Auto Removal Settings for unfulfillable units and set to Return which was not made by the seller as well:

Settings > Automated Unfulfillable Settings > Edit
Link: https://sellercentral.amazon.com/recoveryui/removal-setting/automated-unfulfillable

3. Therefore, units were already been disposed here (Removal Order ID: ********** / August 5, 2022):

Reports > Fulfillment > Removal Order Details
Link: https://sellercentral.amazon.com/recoveryui/removal-order/detail?sourceRemovalOrderId=

As the units were already been disposed due to inability to create removal order, and inability to set "Auto Removal Settings for unfulfillable units" to Return, we cannot process reimbursement, as the correct process is for the seller to create Removal Order for defective units to verify the same on their end.

For more information, see: Amazon Services Business Solutions Agreement
https://sellercentral.amazon.com/help/hub/reference/1791

Thank you for your time,

Raz
Customer Answer
Date: 11/01/2022

Complaint: 18308679

I am rejecting this response because: when i requsted amazon to pay me back the units that became defective in their warehouse, amazon emailed me back that i can have the units returned to me, i did not want this, since i would gain nothing from getting back defective products, Also because i wanted amazon to have a chance to check out these units and see that it became defective as a result of their neglection, if i would have my products returned to me then amazon wouldn't have a chance to investigate it.
now, amazon has a policy that after a while they dispose unfullfillable products unless the seller requsts to have it returned to him
now, i created a case with amazon in the beginning of july regarding my products, so what did smart amazon do, they just dragged out the case untill augest 5 and then disposed my products so they can tell me that they can't investigate it anymore.
as i wrote when i opened the case, i sent 24 units to amazon in fab 2022 and 6 units were sold without getting any returns 3 months later i received notice from amazon that it became defective, its obvious that this happened is a result of amazon's warehouse neglection, i also sent the purchase invoice which are clear evident that the products i sent were new and good products therefore there is no doubt that amazon should pay me back my loss.

Sincerely,

*************************
Customer Answer
Date: 12/06/2022
amazon did not answer my complaint at all, my complaint is that i sent 24 producCOMts to amazon in February 2022 and they sent me notice by the end of June ******************************************************************************************* the amazon Fba warehouse for over 3 months until then i managed to sell about 6 units without getting a single refund which means that i sent amazon good products and it was defective as a result of their negligence and therefore i want them to pay me back

i am adding the invoice from the distributor where i purchased the products and the shipping date when i sent the products to amazon and the date it became defective

Business Response
Date: 01/09/2023
Greetings from Amazon,

We understand that you're concerned about the reimbursement for the 18 units that were disposed of.

I would like confirm that the reimbursement has been approved for 18units that were disposed.

Reimbursement Details :

Reimbursement ID : ***********
Reimbursement amount : ******* CAD

The same can be confirmed using the reimbursement report from the Amazon Seller central.

Reference link : ****************************************************************************************:[%22%22,%22%22,%2211271850241%22,%22%22],%22pageOffset%22:1,%22searchDays%22:90%7D

For more information, please check : ***************************************************************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot log in and cancel a recurring Prime membership despite trying to log in over a month. See BBB complaint ID #********. would like refund of charged account ******************** for prime **************************
Business Response
Date: 10/27/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern.

As per the update on the prime subscription, the prime charge was disputed with the bank as the status shows (Cancelled (ChargeBackRequestedCancel)).

We'll not be able to take any action in this case from our end.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to close my Amazon SELLER account and have to wait 90 days. Which is a bunch of crock. Amazon has put me in a 2-step verification loop and each time I go to access my seller account I have to get a security code. I turned the verification OFF (Opt out) but it still requires a 2-step verification. So I'm trying to close my account. I went to AMZ seller support, AMZ Help in ******** the forum. Nobody can help **** want nothing more to do with AMZ.
Business Response
Date: 10/27/2022
Greeting from Amazon Services,

I understand that the seller is wanting to close their seller account.

Our policy is is that the account can't be closed until 90 days after the last order is shipped. This guarantees that the A-to-z Guarantee claim period is honored. If they have any open A-to-z Guarantee claims, their account must remain open until they're settled. The account balance must be zero before their account can be closed.

The seller can put their account on Vacation mode until the 90 days period is over. To set the listings to Inactive or Active, they complete the following steps.
    1. From the seller account, select Settings, then select Account Info.
    2. On the Seller Account Information page, in the Listings Status section, click Going on a vacation?
    3. Select "Inactive" in each selling marketplace.

After 90 days, they can close the account from the following help page:

Close your seller account
https://sellercentral.amazon.com/gp/help/200399470

Regarding the two-step security measures, we have this in place to ensure the security of the platform for sellers and buyers.
Customer Answer
Date: 10/27/2022

Complaint: 18308642

I am rejecting this response because: I have decided NOT to close my account, but I want AMZ to change its 2-step verification process and give us an alternative way to verify our ID. the ****** process is cumbersome and time consuming. Other sites have a "I am not a robot" checkbox, or we click the images. There are other ways besides the 2 step verification. PLEASE PLEASE change it.

Sincerely,

*************************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered women's boots form Amazon and it was sent to the wrong address the delivery driver took a picture and sent it to my email and it wasn't my porch or address I called Amazon to inform them my package was delivered to the wrong address which is next door for to me where no one lives there I wasn't home when my package was delivered but got the notification that it was delivered along with a picture at the house next door when I got home there wasn't anything on the neighbors porch.They informed me that it will take 24 hours for a refund then once I spoke to the supervisor they informed me I would have to wait until Monday October 24th after 8pm to receive a refund which it states on there web site if tour was delivered at the wrong address they would give a refund or get a new order after speaking to to 2 different supervisors they sent me an email stating if I don't receive the package contact them after 8 pm Monday night the package was delivered 7pm on Friday October 21st .. I called them today at 10pm and they told me they don't honor the pictures the delivery drivers take bc it was marked delivered so they took my money and I still do not have a refund or replacement boots.. my porch doesn't look like what they emailed me I took pictures of my porch and the where they left my package.. why would Amazon state on a recorded line that I will receive a refund on Monday if they aim they give refunds because the delivery guy put it at the wrong address all calls are recorded.. they gave me false information and I would like my money back because they never sent it to my address.. it does not say anywhere on ther website u can't rec a refund or another delivery if its sent to another address they took my money and these delivery people can put your package at another address and im just out of money I filed a complaint with Amazon and they did nothing im out of an order.. I sent a picture of where Amazon sent my the package and my porch which u can my address
Business Response
Date: 10/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the package did not arrive and said delivered on tracking with a photo.

I've reported this issue to our team for getting it checked for necessary action and I can see the order was successfully refunded back to your original payment method on Tuesday, October 25, 2022 at 10:44 AM (PDT). Email confirmation sent : Tuesday, October 25, 2022 at 12:46 PM (PDT)

This should reflect back soon on your account. Generally **** business days for pinless transactions. If you still get any issues, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

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