Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,442 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a very long-time Amazon shopper, Prime member, and reviewer. Recently, my reviews I spent time and effort on, reviewing Amazon purchases, was deleted. Every review for over a decade! Now, there is a warning in red font (if I go to review) saying "We appologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, contact community guidelines or [email protected]" Well, I've done that, no one can tell me why this happened. I've written to the highest executives at Amazon, and no response. I can see why this would not be a big deal, not reviewing, to someone else, but to me it's incredibly offensive. I can't get a reason why, no one can help me. I would LIKE my DECADES of reviews put back on, but if not that, at least reinstate my reviewing ability.
Business Response
Date: 11/16/2022
Hello ****************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on reviews and have reviewed your appeal in detail. The response shared was correct, we will not be able to reinstate your review privileges.

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We cannot share any additional information about this decision.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Complaint: 18380968

I am rejecting this response because: I know which review youre talking about, and they said I did not return an item that I did. Yes, I was upset, because it felt like they were stealing from me. But *** never written a review like that in my life, and would be happy to delete it. I am not satisfied with your answer, saying you cannot reinstate my reviewing ability. Of course you can. I would think you would give me some credit for all the years of great reviews

Sincerely,

****************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11, 2022, I attempted to upload a $50.00 **** debit RewardCard to my amazon gift card account.The transaction appeared to go OK, but i was then logged out of my account. After resetting the account with a new password, the $50 had not been credited.I called a couple of weeks later, and after some discussion was told the account would be credited within 48 hours. This did not happen.I called again today (11/9) and was told to try buying a new girt card with the RewardCard. This did not work.I have given up on Amazon being able to correct this. The money is not a big deal, but the frustration with Amazon is.Thanks
Business Response
Date: 11/10/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about redeeming your $50.00 **** debit RewardCard and have looked into your account in detail. We will not be able to issue any credits at this time.

In order to redeem the credit on the prepaid gift card, you would need to use it to make a purchase to add a gift card. You can find all of our gift card options on our gift card page (https://www.amazon.com/gift-cards). We sell gift cards for Amazon.com as well as thousands of other brands.

Amazon.com Gift Cards can be sent by email, text message, printed at home, or mailed. If you're buying an Amazon.com email or text message Gift Card, you can also set a future delivery date, suggest an item to purchase with the gift card, or upload a custom image or video to send to your recipient. Gift cards for other retailers and restaurants can be sent via email or through the mail.

For more information about each gift card option, visit our Help pages:
http://www.amazon.com/help/gc/

You can redeem a gift card to your account for future orders by visiting this link:
https://www.amazon.com/gp/css/gc/payment/view-gc-balance

The amount redeemed will be automatically applied to your next eligible order.

For Shopping Cart orders, you'll see an option to choose whether you'd like to use your gift card or promotional balances on the order summary page. You'll find a similar option if you click "Review or edit your 1-Click orders" after clicking "Buy now with 1-Click" on a product's page.

You can also enter your gift card claim code during checkout in the appropriate box in the payment method section. Any remaining balance will be available for future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18380894

I am rejecting this response because: as stated in my original complaint, I already tried getting a gift card with the **** RewardCard. Twice--once on a different gist card, as recommended in my 3rd call to Amazon. I tried adding to the original gift card early in this adventure. Best as I can tell, the RewardCard has no money left on it. I would be happy to mail the RewardCard to Amazon, or give them the 16 digit number so they can verify that there is no money left in it.
Again, my original use of the RewardCard was accepted by Amazon, with a message that my account would be credited in a few minutes. I was then locked out of my account

Sincerely,

*********************
Business Response
Date: 11/15/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your payment method and have reviewed it all over in detail. We will not be able to issue any credits on the issue.

While I see a new payment method was registered on Tuesday, October 11, 2022, there were no orders showing placed on the account linked to the email on the complaint.

I would recommend you try placing the order all over. As an alternative, you can reach the card issuer for assistance if the issue persists. Amazon does not take out funds from the card unless the order is fulfilled.

While I see your frustration in this matter, this is the best option we can offer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Amazon Prime Video. I placed this order on November 8, 2022. The order was for A Jetson's Christmas ***** -- Season 2 -- Episode 41. The order appeared to go through -- however, it never showed up on my account -- I never received an email about placing the order. Please note: I have NO order number to provide as I was never given one. I contacted **************** through chat. ******* told me the order was placed on hold due to some technical glitch regarding my payment method. I contacted **************** again on November 9, 2022. Now, somehow, the order has totally disappeared. I would love to know what happened to my order and how do I go about receiving the episode I ordered.
Business Response
Date: 11/16/2022
Hello *********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us and have reviewed the account linked to the email shared on the complaint in detail. I was not able to locate the order you have referred to.

Going by the date shared, there was a order for "The Flintstone..." on 11/08 which was refunded, there was no other digital order placed that day. I would recommend you place the order all over, in case you have been charged, you can check if you have any other related accounts the digital order was placed on.

We will not be able to offer any insights into the digital activity on your account or what caused your order not to go through.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is really showing their true colors. I have been having nothing but issues with my deliveries. Customer support is so poor, I am not getting the proper help I need. I have been provoked to the point I am ready to close my account. I need a account specialist to address this. I have all of these Amazon devices in my home, that I bought with MY money, and I want my money back for every single one of them because once you request to close your account the devices aren't going to work anymore. The amount of times I've have to contact customer support for issues surrounding deliveries is sad at this point. I am tired and this whole ordeal is driving me crazy. Amazon is pretending they care about their customers. My chat history proves otherwise. Too frequent chat conversations and some phone conversations as well for the same c*** over and over. Feedback isn't changing anything. Nothing is being done to improve anything. Same flimsy excuses, customer support and supervisors all sound like robots repeating the same responses every time. A lot of training is needed, this is how you gain a bad reputation and lose customers. I wouldn't have to take such drastic actions if everything was being handled correctly.
Business Response
Date: 11/10/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the frustration you have shared with us in your complaint and have reviewed the account. We regret the experience you have reported and have passed on your feedback to the correct internal team.

While we would love to have you as our customer, we understand you wish to close your account and delete your data. Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:
1. Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion
2. Sign into the account you want to close.
3. Review the products and services associated with your account.
4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

You could deregister the devices on your account so they could be registered to any other account after your account is closed. If your device purchases are in the return window, you can request return label(s). As an alternative, you have an option to Trade-in the devices, gift or sell them.

In the meanwhile, you do have options from the order details page on your account to review the status of deliveries on your orders as well ask for assistance with options. Our **************** teams aim to offer the best assistance while being consistent and objective. You can reach us 24/7 over chat or call for assistance.

I hope this information is helpful. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18380500

I am rejecting this response because: I was upset, I still want my account. it's just an incident that transpired yesterday with my promotional credits not being refunded for my order.

Sincerely,

*****************************
Business Response
Date: 11/15/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern and thank you for wanting to retain your account. While I see your concern, the information provided was correct.

Promotional credits cannot be reinstated, refunded or reissued once they have been used and we understand your concern in this matter.

For more information about promotional credits, including the terms and conditions of use go to:
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I hope you have a pleasant shopping experience at Amazon and appreciate your feedback. I have forwarded it to the correct team internally..

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order on Nov 1 on Nov 6 I started to contact amazon customer service regarding where is package I was told it was delayed and the agent was going to give me the best customer service by providing me with a full refund and I got to keep package when it arrived for the next 4 days I was told by 4 different agents it's delayed in transit. Why didn't anyone at Amazon just tell me it was never coming. Sure I was provided with full refund 4 days ago but yet I kept being told the package was delayed this is not good business practice especially when it was shipped by Amazon with amazons bar codes you can't tell me no one knows where the package is. and needless to say amazon waisted four days of my life by continuing to read from their script answers I feel they lied to me and they have just lost a customer. Just because you dominate the market doesnt mean you can take advantage of Americans with your customer service agents in the *********** where the highest rank is an unauthorized to do anything lead agent I was also denied to speak with the vice president or **************** I couldn't even speak to a manager. Bottom line amazon has become an unworthy untrusting company . Amazon should remember the core values they used to have as a company
Business Response
Date: 11/10/2022
Hello *****,

I am ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your disappointment regarding the delivery of an order that you haven't received as scheduled. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've reviewed the details but couldn't able to find any tracking details on the shipment. Presuming that the shipment could have lost or misplaced in the shipping process, I see that the refund on the shipment is processed to your payment method on November 6, 2022 and will appear in 3-5 business days.

You can view the status of your refund in Your Account here: https://www.amazon.com/gp/css/summary/edit.html?orderID=113-4756976-7544222

Further, I've passed the details of the incident to our shipping team to prevent something like this from recurring.

If you still needs the items, I request you to re-order them at your convenience.

I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18380473

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bread machine (new) from Amazon -order # ***-3217208-4115462. The product was received on 10/17/2022 - opened it and there was food inside - so it was a used machine and it was missing the cookbook measuring cup ect. I returned the product on 10/18 **** tracking # 1Z9E791X9029020644) it was received at the ****** ** facility 10/19. The return in Amazon showed return started and indicated that the money would be in my account 3 - 5 days. I called customer service on 10/26 was told 3-5 days the $367.79 would be in my account. I called on 10/31 was told that there was nothing they could do yes they confirmed the item was received back but I need to wait 3- 5 day. I called 11/2 was told again 3-5 days and had an email sent to me with that information. No credit as of 11/9/2022, I called again spoke to ***** and supervisor ******* was told that it is taking 30 days and will have a credit on 11/16 - ******* sent an email it didn't say I would have my $367.79 the email said if I don't hear back by 11/16 I should write back.
Business Response
Date: 11/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern about the refund for the returned order.

Upon checking on it, the order was returned on Oct 19 and it shows delivered to our return center. Generally, after we receive the item, it takes upto 14 days to process your return and issue the refund however certain items can take up to 30 days. The order is within this timeline and is being processed. Once it is done, a refund will be issued and you will be notified.

You may visit the following link for any further details on this refund.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you do not see any updates in 30 days (until 11/16), please contact our customer service through chat or call at **************, we'll be happy to help you. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello we are ******* Merchant Token A1VHFVDTSDHVOR a 3rd party seller on amazon. We had 3 lsitings taken down for a trademark violation one ASIN B085868YF8 has been approved while ASIN ***************** B00OQNG8LW have been rejected. All the same suplier information has been provided. We have sedmitted mutipal appeals and tried every option through amazon support and nothing is working. This mistake by amazon is costing us thousands of dollars being we have no place to not sell this product and will be a major financial loss to my company. We currently enploy over 14 people in a low income neighborhood and things like this force us to downsize our company.
Business Response
Date: 11/11/2022
Hello,

We have decided to reinstate Asin:B073VMQCCN, B00OQNG8LW for this account and an email was sent to them informing them of this decision on [11-11-2022].

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I sign up for amazon business account on 20th September 2022 and placed an order and after that my account was suspend because of unusual activity. I provide my every detail and my account was reinstated after a month on 20th October 2022. In the email they mentioned there is no unusual activity found on my account and I have to re-subscribe for prime benefits, I have reset the password and secure my account as advised by the team. When I try to sign up for business essential plan the message, I received was you successfully have the prime membership, and after that when check the status of my membership and it's show it has been ended. I tried to sign up again but face the same thing. I contact the customer service they told me they have seeing some kind of hold on my admin account which cause the error, they said we have submitted the form and team will reply after 24 to 48 hours. It's been more then 2 weeks now I daily call them and submit my form but not getting a single response from team, I don't why this happening to me because my account was already reinstated and why this still on hold. Kindly look into this I shall be very thankful to you.
Business Response
Date: 11/16/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the inconvenience caused due to the temporary hold on your Amazon Business account.

I've escalated this to our Amazon Business Escalations team and I've received an update that your Amazon Business account has been reinstated on November 14, 2022.

I see that you have successfully subscribed to Business Prime as well.

Once again, I'm sorry about the inconvenience caused. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Asad Ur Rehman
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello we are ******* merchant token A1VHFVDTSDHVOR. We have been selling the brand Tweezerman on amazon for the past four years. During this time we have sold thousnads of units to verry happy custmers. During that period of time our compiattiion has used black hat tatics trying to prove we were selling used and counterfit product and this is conpleartly untrue. To prove this I have provided invices from our suplier and the invoices from our suplier to the brand tweezerman confirming the full supply chain. This proves this these products are not used and are 100% not counterfit. In adition to this I have provided proformence notifiacations from 4/25/2022, 8/10/2022 and 9/28/2022 every time amazon has accepted the same invocie provided and told us we can sell this product. We are a small business that enployies over 20 poeple in a low income minority neighborhood in ***** **. Now we are stuck with a huge order of tweezerman products that we were approved to sell and have no way to sell them causing a really big loss for our company. Having amazon say we can sell product and then after we order them changing their mind really effects our business and cost people jobs. Please understand with this is real product and allow us to continue to sell the Tweezerman brand.
Business Response
Date: 11/10/2022
Greetings from Amazon.com,

The seller has submitted a Selling Application for the Brand Tweezerman Case ID ***********.

This is the expected decision date: Nov 11, 2022

Please follow up the open case for the resolution and in case additional information is required, please provide the same via that Case ID.
Customer Answer
Date: 11/16/2022

Complaint: 18380092

I am rejecting this response because: Amazon is still saying that our product is counterfeit. The product is question is Tweezerman ASIN: B083FWCWZR. The account health violation was removed when full supply chain documents were provided on November 11 2022 please see attached. This is a error in Amazon system being all documents were verified and it was approved to sell on November 11 2022. I have attached full supply chain documents again. This is not fair business practice being told we can sell something with verified documents and then the listings are shut down forcing us to recall all the innovatory we paid to have shipped to amazon and now do not have any place to sell this product.
Business Response
Date: 11/23/2022
Hello,
We have decided to approve this seller for the brands: Tweezerman.
We sent an email to the seller informing them of this decision on 23rd November 2022.
Sincerely,
Amazon.com
Customer Answer
Date: 11/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a years subscription for an Amazon Membership for 2022-2023 for $119. Amazon raised the price to $139. I bought the membership last year ( at $119) specifically to save on the new price of $139. This was a promotion from Amazon. I have called repeatedly & spoke to different customer representatives, telling me that what I bought was a $119 gift card. This is a downright lie! Its not a ************** On November 15, 2022, I will be charged $139, for what I shouldnt have to pay for at all to continue my years subscription to Amazon. Thats the reason why I purchased this promotion for a gift membership last year. I will send you the email that states what I purchased *** a different email.
Business Response
Date: 11/11/2022
Hello,

I am ***********;K from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have purchased Amazon Prime (One Year Membership) as a Gift Prime so that you can renew the subscription for $119 instead of $139 upon the end of your current subscription on November 18, 2022. I'm sorry for the assistance provided by our customer support team on this issue. I'll definitely submit a coaching feedback to them on this.

I've researched on your account and found an order #***-9003051-5149014 that was placed on February 4, 2022 for Amazon Prime (One Year Membership) - Gift Prime. Please know as you have an active subscription until November 18, 2022. You don't have an option to redeem the Gift of Prime to your account until this expire. Also, this won't be auto renewed using the Gift of Prime details.

In order to redeem this Prime Gift to your account, you may set your Prime membership not to auto-renew by cancelling the membership. A reminder will be sent to the you on November 15, 2022 about the upcoming renewal information. When it expires and the subscription is cancelled, you'll need to apply the Gift of Prime to your account from the email sent on February 4, 2022.

I've tried to locate the Gift of Prime email to resend it for you, but, as this is past six months from the date of purchase, we don't have an option to retrieve the older emails. You may check for the email details sent to you on February 4, 2022 in your inbox and on how to redeem the Gift of Prime to your account.

I hope you find this information helpful! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************

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