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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 59,767 total complaints in the last 3 years.
    • 21,444 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been blocked. I am accused of entering information on the listings and thereby violating someone else's rights. However, Amazon simply cannot provide any proof that I did that. Furthermore, I do not admit to these accusations. I could not even do this, since I did not create the listings, and therefore the possibility of making changes to them is severely limited. This can be done through requests to Amazon, which must be confirmed by the creator of the listing. But I did not send these requests, which Amazon can easily check, because when such a request is generated, a case is created. I had no such cases, which means I had nothing to do with the changes on the listings. I just added them to my inventory and that's it. Why would I change anything on them? I've been trying to prove my innocence for over a month now, but they just won't listen to me. They demand some kind of proof that I can't get. I don't have access to their system. They have everything. Please help me unblock my seller account. I have already sent them several detailed appeals.

      Business Response

      Date: 11/10/2022

      Hello,

      We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 11/10/2022. 

      Thanks,

      Amazon.com Seller Performance

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