Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,767 total complaints in the last 3 years.
21,444 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Amazon fire stick - order number 111-3368490-3850668 date 7/13/22. This device never worked properly. I messaged in multiple times where troubleshooting only temporary fixed the problem. They had me mail in the device and said they fixed it and send the same device back- not a new one. It continued to have issues and I continued to message in. They refused to replace the device even though it doesnt work. Now Ive messaged in again and they are saying it is outside of warranty even though this is not a new issue. I want to return the defective product for my money back or replace it with one that works.
Business Response
Date: 11/10/2022
Hello,
I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint details and I'm very sorry for the inconvenience you've experienced with regards to defective ******* stick.
To help you with this I've created a return through *** and the label details has been sent on your registered email ID, I'd be happy to process the replacement for you, however we are unable to process the same.
Since the item is out of return window a restocking fee of $3.40 would be applied on return and the estimated refund would be $ *****.
Once the return is processed the refund shall be credited to your original payment mode.
You can access the label details using the below link:
https://www.amazon.com/gp/orc/rml/D7R9V0JkRRMA
We're grateful you took the time and opportunity to share your experience with us.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased product from amazon and thought ok Ill call in to customer service and make a simple exchange ok thats something easy and simple just to get bigger size. Well their only solution is to return the product and have me to online and purchase the product agian in bigger size. I paid ***** and now if I go buy the product and I will be paying ***** I know its not much but the principal is why can just be easy exchange and why do I need to pay more money just to get bigger size. And told ************. When I spoke to the rep ****** she was just so rude kept speaking over me and being rude. At that point when someone speaking to u this way and this post to be professional customer service this is not. So I asked to speak to manager or supervisor and was transferred. When speaking to the supervisor Shirpa she continued to say this only thing we can do is refund the money and have to buy the item for higher price. And when speaking to her was so rude and speaking over me and not letting me speak and one point started to raise her voice at me. Did not want to listen to any of my frustrations or complaints. I have never had the worst customer service of my life. She thought she had the right to speak to me this way and did not want to do anything to help me. I work in customer service and no matter how upset the customer is u never speak to them that way. My issue never got resolved. Waited to call corporate line and was only told to send letter. Like seriously better customer service is speaking to someone on the phone and listening to what u have to say. I know 100% by sending a letter never gonna be seen or read. With this type of policy of just returning ur money and having u buy agian for a higher price is honestly just a scam.
Business Response
Date: 11/10/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment regarding the issues you've had with exchange for shorts.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I really wish we had an option to process the exchange for you right away, however the exchange option is only possible from your end by requesting a return from your account and select the exchange option and upon research we see that you had no option to request the same. I can understand the importance of this item for you and I'll definitely forward your feedback to concerned team for improvements, so that we can work on it to include more options, while creating return for exchange.

I see that our team has issued a promo credit for $5, your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. I hope you'll give us another chance. Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back at the first of June 2022 My Amazon account was banned/blocked from utilizing their "community" system. Banning me from leaving any type of review, asking sellers questions, and even their own support surveys, etc. They claim that I've been compensated, which goes against their rules. I've never been compensated, in-fact I've reported such sellers that do this. These sellers are still active still to this day, however I'm banned. On July 1st, after explaining to them via email that I have never been comp'ed, they were going to restore my account. That was never done. Now, after repeated phone calls and tickets, I'm being ignored. Obviously the ban hurts the sellers and customers but it also has made my life difficult as well. When an item is purchased and I need tech help I cannot reach the seller as they state since the ban is in place. They've banned me on false allegations and now refuse to speak to me or even do as they've stated they would and unblock my account. More details can be found with the attached PDF.
Business Response
Date: 11/22/2022
Hello *****,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed.

This account can no longer contribute content for the following reasons:
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

We are here to help.
If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at [email protected].

To learn more about this policy, refer to the following resources:
-- "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********
-- "Anti-Manipulation Policy for Customer Reviews":
https://**********************/gp/help/customer/display.html?nodeId=*********
-- "About Promotional Content":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Amazon Review Moderation team
Customer Answer
Date: 11/22/2022

Complaint: 18379090

I am rejecting this response because:
These are false allegation. as mentioned before, I have never been compensated in any form or fashion. I have repeatedly said this and I will stand firm by this truth. Also note by the attached email from Amazon that my account was supposed to be reinstated in July. Now for some reason Amazon is backing back down from that and for no reason other than these falsified claims.
All of my purchases and reviews have been purchases I made for either myself, family, or business. These purchases are all legit and not compensated purchases. The reviews are also real reviews and are also not false reviews. They are my honest opinion about the product/s I have purchases. The reviews are legit and I have NOT been compensated for any of the reviews I have ever made. NONE!
Furthermore, As also mentioned before, I have reported such sellers for this violation because it is not only against Amazon's policy but it also causes fake reviews. These reported sellers continue to sell goods on Amazon months after being reported.
At this point, I would like to see the proof where I have been compensated for leaving a review or rating as Amazon has stated. This is going to be difficult to do seeing it's never happened. Period!

Sincerely,

*******************
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon never delivered a package on Nov 2 i placed an order ( it said overnight free prime delivery between 7am -11am)i never do overnight but this seemed good and free with prime. Next day Nov 3 notification came from amazon saying package was delivered at 9:30 am and handed directly to the resident. I was home and never received any package! No one knocked on my door and didnt handed me the package! I went downstairs to my doorman and asked him where is my package, he said that nothing came for me!He has been recording everything every delivery, unfortunately amazon didnt come for my apartment. I called amazon multiple times last week and this week and no avail!They didnt resolve my issue nor they didnt offer any solution such as replacement or refund ! They didnt even open an investigation on this case!This is not acceptable and a shame
Business Response
Date: 11/11/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

In reference to the previous communication of Order ID: ******************* with BBB #********, I have checked with the Internal team, Based on the results of our investigation, we aren't able to provide a replacement or refund for this order at this time.

Based on the information provided by the carrier, we're able to confirm that your item was delivered with the same package weight and dimensions mentioned on our website.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,
Naveen
Amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18379491

I am rejecting this response because: Amazon failed to provide me with proof of delivery!
The driver most likely went to a different building or different apartment-thats why driver marked this item as delivered/ handed directly to the resident, which was someone else, and it wasnt me!!!!!
Amazon practicing unfair treatment of their loyal customers and leaving all blame on me, indicating to fix my shipping address !
As in reality my address has been the same for 22 years!
Its amazons driver who didnt complete his task and didnt check carefully to whom he delivered my package!!!!

Amazon should open an investigation regarding this issue and check the driver who was delivering that day, i am willing to meet the driver and get to the bottom of this!!!

Sincerely,

*************************************
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS IS THE SECOND TIME I TRIED TO ***** THIS ****Rectangular Woven ****************************** Large Handmade Basket for Shelves *********************** Desk (Style C)**** AND THE DELIVERY STATION IN **** LAKE, ********** HAS REFUSED TO DELIVER MY *****!!!!!! I HAVE OTHER *****S THAT ARE SUPPOSED TO ARRIVE TODAY AND FRIDAY, AND **** LAKE ********** IS HOLDING THEM THERE!!!! I DON'T KNOW WHAT THE ***** IS, BUT I DON'T LIKE BEING ROBBED BY AMAZON. EVERY SINGLE **** TIME!!!!!!! NOW EITHER FIX THIS SITUATION OR I'M GOING TO REVERSE THE CHARGES AND REPORT YOUR SORRY COMPANY TO THE FEDERAL TRADE COMMISSION FOR ***FRAUD***!!!!!!!!!!! THE ***** NUMBER IS #***-7076662-0702666!!!!!!!! THE OTHER ***** NUMBER IS #***-8635358-1729803!!!!!! BOTH OF THESE *****S ARE STUCK IN **** LAKE DELIVERY STATION IN **********!!!!!!!! FIX THIS PROBLEM OR ELSE!!!!!!!!
Business Response
Date: 11/10/2022
Hello,
I'm ********* from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your email and completely understand your disappointment regarding the delivery issues related to Order ID: ******************* and 112-8635358-1729803.
If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We do our best to ensure that all of our customers orders go as smoothly as possible. I apologize this wasn't the case this time.
Upon checking the details we see both the orders delivered on Wednesday, November 9, you can track both the order using the below link:
https://www.amazon.com/gp/css/summary/edit.html?orderID=111-7076662-0702666
https://www.amazon.com/gp/css/summary/edit.html?orderID=112-8635358-1729803
We're grateful you took the time and opportunity to share your experience with us.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But Im also done buying anything from Amazon now.

Sincerely,

*************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of Apple Airpods Pro 2 . I didnt like the sound so i returned the items. It has now been almost 2 weeks. I called customer service to tell them my return was received. They said it may take 2 months as they are short staffed. I then called back and asked for a manger and was transferred , lady was **** and said in the notes on my account she will have to disconnect the call . She them hung up on me . I cant believe this as i have been a Prime customer for years and spend so much money there. I want my money returned as i have returned the device.
Business Response
Date: 11/11/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to Apple AirPods. If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We do our best to ensure that all of our customers orders go as smoothly as possible. I apologize this wasn't the case this time.

After reviewing the issue we see a refund has been issued on the order to original payment method on Thursday, November 10, 2022.

Refunds usually gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=111-6451418-9825002

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*********
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 12th, 2022, I placed an order through Amazon.com for a cell phone. I paid $599.99 plus tax for a S21 FE phone and it was discounted $30 as it was a Lightening Deal at that time. On October 15th, I received the package from Amazon. I was surprised at the packaging because it came in a typical Amazon box but had no padding whatsoever inside so the phone's box was moving freely around inside. I opened it and took a picture to share with my wife at how ridiculous it was that they sent a $600 phone in this manner. I then noticed that the phone they had delivered me was in an already opened box and it was the wrong phone. They sent me an S21 Ultra. It appeared to me that this phone may have been a previous return that somehow was inadvertently sent to me. I contacted Amazon via the chat feature and explained exactly what happened. I was advised to return the item and they would refund me. I repackaged the item and sent it back the next business day. On October 26th, I received an email from [email protected] saying they received the wrong item instead of the original of order #***-0549936-9206601. They also said, "We are discarding the INCORRECT ITEM that you sent." I wrote them back the same day explaining the situation. They replied stating, " We cannot issue a refund for this order until we receive the correct item. Please return the correct item to us if you would like a refund." I have returned the item they sent me and the immediately "discarded" it. I have no ability to send them the "correct item" because I do not have that item. I continued to dispute this situation and they replied, "Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you." They refuse to reply to any of my emails at this point and are unwilling to communicate by any other means.
Business Response
Date: 11/11/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to S21 FE phone. If I relate it to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We do our best to ensure that all of our customers orders go as smoothly as possible. I apologize this wasn't the case this time.

I've looped in concerned team for an update and the team has reverted back with the details. Based on the results of our investigation, we are unable able to provide a refund for this order at this time. We shall be able to issue a refund, once the correct phone is returned.

I realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident and give us another chance in the future.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 11/12/2022

Complaint: 18376040

I am rejecting this response because:

Complaint: 18376040

I am rejecting this response because:
I am unsure what you mean by the "correct phone". I returned the only phone that I received from Amazon as I was instucted to do by your associate. I was then informed that the phone had been discarded. The only phone I currently have in my possession is one that I purchased the day after I had received the wrong phone from Amazon. I would be happy to provide proof to this fact if requested. It is beyond frustrating to receive such poor treatment from Amazon when my wife and I have been loyal customers for so long and have spent tens of thousands of dollars with your company. It is also very difficult to deal with the level of disrespect I feel that I am receiving. I have told you exactly what happened and exactly what I was told to do. I have absolutely nothing from this order yet am expected to pay roughly $600 to Amazon. Why should I be paying for something I didn't receive? Why would I continue to do business with you? It appears that I was put in a position in which there was no possible resolution. Maybe an investigation should be conducted into why I received a new previously opened S21 Ultra instead of what I ordered. If I was told that I was unable to return the phone I had receive then I could have kept that phone. It was more valuable then the phone I actually ordered but instead I was offered a $10 credit, given an apology and told to return it for a full refund. I am still expecting to receive the full refund that I was originally promised. Nothing has changed since I spoke with the very first associate via your chat feature the day I received the incorrect phone.

Sincerely,

*******************************
Business Response
Date: 11/17/2022
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
After a careful review of your account reflects that the correct information has already been provided. We are unable to issue a refund for this order until we receive the correct item. Please return the correct item to us if you would like a refund.
We're happy to accept the return of the correct item at your earliest convenience.
We appreciate your time and patience in these regards.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********

Customer Answer
Date: 11/20/2022

Complaint: 18376040

I am rejecting this response because: I am unsure what you mean when you say to return the correct item. I returned the only item that I received from Amazon as I was instructed to do so by your associate. I have no other item that could be sent back to you.

Sincerely,

*****************************
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A camera flash purchased on 11/02/2022 ORDER # ***-9948050-1925054 was returned to the merchant via *** tracking number 1Z55AY229004659487 for refund within their 30 day return policy. Refund has not been issued.
Business Response
Date: 11/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern about the refund for the returned order.

Upon checking on it, the order was returned on Nov 4 and it shows delivered to our return center today (9th Nov). After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. The order is within this timeline and is being processed. Once it is done, a refund will be issued and you will be notified.

You may visit the following link for any further details on this refund.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If you do not see any updates in 30 days, please get back to us, we'll be happy to help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18378865

I am rejecting this response because:
The business has not provided an actual resolution by issuing a refund.
Sincerely,

***************
Initial Complaint
Date:11/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We want our Scamzon account closed. We put in a request to close that account weekly. Scamzon is an account pericyte. We have ZERO business to conduct with those liars. the email associated with the account is ************************* The lie they told last time was that our email doesnt match. I am writing this complaint under a peronal email since no one was smart enough to ask. It been over 3 months. Why is that account lingering?
Business Response
Date: 11/16/2022
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry for the negative encounter you had with our **************************** It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

We understand you wish to close your account and delete your data.

Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:

1. Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion

2. Sign into the account you want to close.

3. Review the products and services associated with your account.

4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

If you are experiencing issues with logging into the account you wish to close, visit the Help page below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased significant amount of items recently from amazon in order to send out early Christmas gifts. In that time I had received a product for myself and left a positive review on said product. I then went to ************** a second product I was sent and got a message stating all of my reviews had been removed and my account marked under suspicious. I immediately contacted chat support different times and they were not able to help me. Then I emailed the email given to me multiple times to have this fixed yet they have been silent on the matter. I have been buying products for years through the site. I have always made sure I received the product, it was in good condition, and used the products before leaving a review. I also make sure gifts I send are all good and they are happy with the product as well before reviewing what the gifter told me on it.So yes I would like to file a complaint with the business for removing years worth of honest reviews good, average, and bad with no cause. Then for not even being able to handle said situation.
Business Response
Date: 11/30/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.

To learn more about this policy, go to Community Guidelines:
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com.
Customer Answer
Date: 12/01/2022

Complaint: 18361360

I am rejecting this response because:

I have sent and explained to the customer support multiple times I have never once faked a review. Nor have I been in contact in a way that crosses their guidelines. Nor have I hit against any of their guidelines. I even showed them photo at the time of a seller reaching out to me to make sure I got my product and all was fine since I returned the first item it was a blue phone case and that was the only contact. I am being restricted for no reason and they are not working with me on this to get it resolved. I'm extremely frustrated with all of this.

Sincerely,

***************************

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