Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,566 total complaints in the last 3 years.
16,363 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item for a refrigerator. This item was later cancelled by Amazon after it hadnt arrived in two months. I next ordered a similar item from Amazon at twice the price of the original order. The item arrived damaged. Per a plumber the item is defective as it leaks water from underneath the unit. Amazon continues to pile on requirements for returning the item. No one returns calls. Every representative can barely speak English. I want a refund for the item as well as for the insurance purchased on it.
Business Response
Date: 11/16/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointment caused due to the damaged refrigerator you received.

I've reached out to our specialist team that handles issues with large items like this and they have can schedule a pick up for for these following dates and times:

11/17 9AM-12PM, 12PM-4PM,
11/18 9AM-12PM, 12PM-4PM,
11/21 9AM-12PM, 12PM-4PM,
11/22 9AM-12PM, 12PM-4PM,
11/23 9AM-12PM, 12PM-4PM,
11/24 9AM-12PM, 12PM-4PM.

Please revert to this email and let me know the ********* and the time frame you prefer to schedule a return pick up.

Once we get a confirmation about the dates and we will confirm if they are still available and schedule the pick up accordingly.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/21/2022
k8
Complaint: 18381752

I am rejecting this response because: per the plumber the refrigerated is defective. It leaks when the water element is engaged.

Sincerely,

*********************************
Customer Answer
Date: 12/01/2022
Per Pilot, the unit is scheduled for pick up on 12-2-22. The original time was **** (morning). Today Pilot stated they wont be here until after 2pm. I informed Pilot that the doors to the unit were removed in order to fit the unit into my home. They stated they dont do that but will keep in touch. I still have not received confirmation from Amazon that the service policy has been cancelled and that I will be reimbursed.
I have another unit scheduled for delivery on 12-2-22 and have made my day available for both the delivery and the pick up. I would appreciate being notified that the unit will be picked up and removed.
Business Response
Date: 12/15/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

Thanks for the confirmation on refund. As per you request, the refund of $1377.99 for the order:-113-4843550-2730602 issued on Wednesday, December 14, 2022 at 12:40 PM (PST) back to your original payment method.

The refund takes 3-5 days to reflect on your back account and the same confirmation email sent to your registered email address as well.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint because I have been unable to get a full refund from Amazon for an item I never received that was lost in shipping. The original item was purchased on 9/23/2022. The original quoted delivery time was 9/29/22 which would have been no issue. On 9/29/2022, 5:02:26 PM the day of quoted delivery I received news that the item had been lost in shipping. I waited a few days hoping I would still get it in time. On 10/3/2022, 1:13:19 PM I requested a refund as there were no updates to the packages status. My refund request was accepted and I was given notice that I would receive the full $357.26 within 7 days of amazon getting the item back from the shipping company. On 10/11/2022 I contacted Amazon customer service because I had yet to receive any form of refund. I spoke with *** from customer service and the same day 10/11/2022, 7:11:27 PM I received a message stating "Hi ****, I've requested a refund of $357.26 to your Credit Card You'll see the refund on your **** statement in the next 3-5 business days" then two hours later at 10/11/2022, 9:23:03 PM I received another message stating "Hi ****, I would just like to inform you that your refund for $357.26 is going to be divided into 3. ($150.00, $150.00, $57.26) Expect for them to be processed completely within 5 business days from now. Thank you" I received The first $150 on 10/16/22 but on 10/13/2022, 6:20:43 PM I was told that they were only able to do $150 refunded to my card and I could only have the additional $207.26 in the form of a gift card. the message stated that my gift card would be ready within 4 to 6 hours. I never asked for a gift card. to make matters worse by 10/31/22 I still hadn't received the gift card promised within 4 to 6 hours and it had been 19 days later! after speaking with customer service I was told by ******************** "You will see two refunds for the remaining amount one for $150.00 and the other for $67.26. I have yet to receive any payment to my card. -****
Business Response
Date: 11/11/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint regarding the missing "Pipe and ***** Adjustable Uprights, Crossbars, Bases & ********* ***** Systems for Backdrops, Trade Shows, Events, Photo Booths and Decorations by CIT" and I'm extremely sorry about the way this whole situation was handled.

I've checked and see that $150 was issued to your **** Card on October 11, 2022 but the remaining $207.26 couldn't be issued to the same card. Hence, two refunds of $150 and $67.26 (extra $10 ) was issued to to your gift card balance.

It looks like ********* mistakenly informed that you were refunded to the original payment method. I'm sorry about that.

I've forwarded coaching to *********. Her managers will review and provide feedback.

As of now, $217.26 gift card is available in your account. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Complaint: 18381250

I am rejecting this response because:

The entire point of this complaint is that I have repeatedly asked for my money refunded NOT IN THE FORM OF A GIFT CARD. Every time I have been told that I will have it refunded to my card I am offered a gift card. Im absolutely baffled that this concept STILL hasnt seemed to make sense. I refuse to have a company worth $985.79 billion dollars cheat me on $207.26. This story I continue to hear about $150 being the *** is absolutely unacceptable. Figure it out. I dont care if its hard. I dont care if it isnt convenient. This seems like a small hurdle to achieve for a company this large. If this isnt resolved accordingly within 24 hours my next step will be speaking with the ****** Attorney General to seek a settlement.

-*********;
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to receive a delivery for a 10k gold necklace with specific delivery instructions that which were explicitly provided to Amazon subsequent to placing my order for a 10k gold necklace, Cuban Chain Link that cost me $410 dollars. In the explicit delivery instructions it expressly stated that item must be hand delivered to ************** and ID must be present to match with the presence of **************. Additionally, I tried to contact Amazon delivery service ***** and make contact to give them directly the delivery instructions that which I gave to Amazon. Further I placed 1 printer size paper on each one of my double doors so their was 2 printer size papers on my double doors for the *** driver to see and follow the same instruction I provided to **** Amazon. 3 sets of delivery instructions were not followed and Amazons delivery service engaged in a incomprehensible dereliction of duty to fulfill their duty by not following the instructions on Amazons website subsequent to order, instructions left with ***, or the instructions left on my door.I got home at night, checked my email and the "package was delivered" earlier than expected. I checked the whole front entrance of my house, its surroundings, and frantically asked if anyone had received a package by mistake from *** which was a gift from my 76 year old mother who I cherish and bought this for me out of the kindness of her heart even though she is going through alot herself. I then check my installed cameras around my home and saw/heard a *** driver pull up along the sidewalk here in Ny where hundreds of people walk by my sidewalk daily as was the case here. In the case the *** drivers appears to be getting package from rear of truck and as he comes out with 1 person was at the intersection of sidewalk and the path leading into my front door that which instructions were left on both doors. The *** driver gets off the. Ask the walking person if he is ************** to which he responded "yes" and took my necklace
Business Response
Date: 12/06/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 14, 2022, I purchased a set of rechargeable batteries under ORDER # ***-8783519-5057844. Since one of the batteries would not recharge after the initial use, I contacted Amazon via Chat. The representative said they would send a new 12-pack of batteries to replace the original order. However, that shipment did not arrive within a month. On November 11 I contacted Amazon again using Chat. The 2nd representative did not provide any explanation and did not explicitly say they understood the issue, but only stated repeatedly "Please accept my limitations". Regardless, the promises made by the 1st representative went unfilled, and the 2nd representative became unresponsive during the Chat.
Business Response
Date: 11/16/2022

To:****************
From:[email protected]
Subject:
Your Amazon.com BBB Complaint ID: ********

Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointing customer service experience when you reported issue with one of the batteries you received.

I've forwarded coaching to the previous agent who informed that a replacement was created and also to the agent who was unresponsive. Their managers will review and take appropriate action.

I've tried to replace the set as promised but the system isn't allowing to replace as the order has passed the 90 return window. I understand that this item has a 1-Year Replacement warranty. Hence, I'd like to add a $15 gift card to your Amazon.com using which you can purchase a 4 pack of the same battery.

Here's the link to the 4 pack; https://www.amazon.com/dp/B00CWNMR5Y?th=1.

Please revert to this email if you accept the offer.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon failed too deliver items that I paid for,and have not refunded me.
Business Response
Date: 11/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I;m sorry that the order did not arrive.

I request you to please share the order# and the item name with us. I'll get this checked to find out what happened and help you get this resolved.

Looking forward to get the details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a very long-time Amazon shopper, Prime member, and reviewer. Recently, my reviews I spent time and effort on, reviewing Amazon purchases, was deleted. Every review for over a decade! Now, there is a warning in red font (if I go to review) saying "We appologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, contact community guidelines or [email protected]" Well, I've done that, no one can tell me why this happened. I've written to the highest executives at Amazon, and no response. I can see why this would not be a big deal, not reviewing, to someone else, but to me it's incredibly offensive. I can't get a reason why, no one can help me. I would LIKE my DECADES of reviews put back on, but if not that, at least reinstate my reviewing ability.
Business Response
Date: 11/16/2022
Hello ****************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us on reviews and have reviewed your appeal in detail. The response shared was correct, we will not be able to reinstate your review privileges.

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We cannot share any additional information about this decision.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Complaint: 18380968

I am rejecting this response because: I know which review youre talking about, and they said I did not return an item that I did. Yes, I was upset, because it felt like they were stealing from me. But *** never written a review like that in my life, and would be happy to delete it. I am not satisfied with your answer, saying you cannot reinstate my reviewing ability. Of course you can. I would think you would give me some credit for all the years of great reviews

Sincerely,

****************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11, 2022, I attempted to upload a $50.00 **** debit RewardCard to my amazon gift card account.The transaction appeared to go OK, but i was then logged out of my account. After resetting the account with a new password, the $50 had not been credited.I called a couple of weeks later, and after some discussion was told the account would be credited within 48 hours. This did not happen.I called again today (11/9) and was told to try buying a new girt card with the RewardCard. This did not work.I have given up on Amazon being able to correct this. The money is not a big deal, but the frustration with Amazon is.Thanks
Business Response
Date: 11/10/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about redeeming your $50.00 **** debit RewardCard and have looked into your account in detail. We will not be able to issue any credits at this time.

In order to redeem the credit on the prepaid gift card, you would need to use it to make a purchase to add a gift card. You can find all of our gift card options on our gift card page (https://www.amazon.com/gift-cards). We sell gift cards for Amazon.com as well as thousands of other brands.

Amazon.com Gift Cards can be sent by email, text message, printed at home, or mailed. If you're buying an Amazon.com email or text message Gift Card, you can also set a future delivery date, suggest an item to purchase with the gift card, or upload a custom image or video to send to your recipient. Gift cards for other retailers and restaurants can be sent via email or through the mail.

For more information about each gift card option, visit our Help pages:
http://www.amazon.com/help/gc/

You can redeem a gift card to your account for future orders by visiting this link:
https://www.amazon.com/gp/css/gc/payment/view-gc-balance

The amount redeemed will be automatically applied to your next eligible order.

For Shopping Cart orders, you'll see an option to choose whether you'd like to use your gift card or promotional balances on the order summary page. You'll find a similar option if you click "Review or edit your 1-Click orders" after clicking "Buy now with 1-Click" on a product's page.

You can also enter your gift card claim code during checkout in the appropriate box in the payment method section. Any remaining balance will be available for future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18380894

I am rejecting this response because: as stated in my original complaint, I already tried getting a gift card with the **** RewardCard. Twice--once on a different gist card, as recommended in my 3rd call to Amazon. I tried adding to the original gift card early in this adventure. Best as I can tell, the RewardCard has no money left on it. I would be happy to mail the RewardCard to Amazon, or give them the 16 digit number so they can verify that there is no money left in it.
Again, my original use of the RewardCard was accepted by Amazon, with a message that my account would be credited in a few minutes. I was then locked out of my account

Sincerely,

*********************
Business Response
Date: 11/15/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your payment method and have reviewed it all over in detail. We will not be able to issue any credits on the issue.

While I see a new payment method was registered on Tuesday, October 11, 2022, there were no orders showing placed on the account linked to the email on the complaint.

I would recommend you try placing the order all over. As an alternative, you can reach the card issuer for assistance if the issue persists. Amazon does not take out funds from the card unless the order is fulfilled.

While I see your frustration in this matter, this is the best option we can offer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Amazon Prime Video. I placed this order on November 8, 2022. The order was for A Jetson's Christmas ***** -- Season 2 -- Episode 41. The order appeared to go through -- however, it never showed up on my account -- I never received an email about placing the order. Please note: I have NO order number to provide as I was never given one. I contacted **************** through chat. ******* told me the order was placed on hold due to some technical glitch regarding my payment method. I contacted **************** again on November 9, 2022. Now, somehow, the order has totally disappeared. I would love to know what happened to my order and how do I go about receiving the episode I ordered.
Business Response
Date: 11/16/2022
Hello *********************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with us and have reviewed the account linked to the email shared on the complaint in detail. I was not able to locate the order you have referred to.

Going by the date shared, there was a order for "The Flintstone..." on 11/08 which was refunded, there was no other digital order placed that day. I would recommend you place the order all over, in case you have been charged, you can check if you have any other related accounts the digital order was placed on.

We will not be able to offer any insights into the digital activity on your account or what caused your order not to go through.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is really showing their true colors. I have been having nothing but issues with my deliveries. Customer support is so poor, I am not getting the proper help I need. I have been provoked to the point I am ready to close my account. I need a account specialist to address this. I have all of these Amazon devices in my home, that I bought with MY money, and I want my money back for every single one of them because once you request to close your account the devices aren't going to work anymore. The amount of times I've have to contact customer support for issues surrounding deliveries is sad at this point. I am tired and this whole ordeal is driving me crazy. Amazon is pretending they care about their customers. My chat history proves otherwise. Too frequent chat conversations and some phone conversations as well for the same c*** over and over. Feedback isn't changing anything. Nothing is being done to improve anything. Same flimsy excuses, customer support and supervisors all sound like robots repeating the same responses every time. A lot of training is needed, this is how you gain a bad reputation and lose customers. I wouldn't have to take such drastic actions if everything was being handled correctly.
Business Response
Date: 11/10/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the frustration you have shared with us in your complaint and have reviewed the account. We regret the experience you have reported and have passed on your feedback to the correct internal team.

While we would love to have you as our customer, we understand you wish to close your account and delete your data. Protecting your privacy and the security of your data is and has always been a top priority for us. The most secure and straight-forward way to submit the request is to follow the steps below:
1. Go to Close Your Amazon Account: https://www.amazon.com/privacy/data-deletion
2. Sign into the account you want to close.
3. Review the products and services associated with your account.
4. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to "Yes, I want to permanently close my Amazon account and delete its data" and click "Close My Account."

Please note that if you have multiple accounts, please follow the steps above for each of them to ensure that we have the correct authority to take action on each account you wish to close. By requesting the permanent closure of your Amazon account and the deletion of your data on any Amazon site, youll lose access to all of the products and services across all Amazon sites globally where you use the same login credentials (email, mobile phone number, and password), such as international Amazon sites (e.g. amazon.co.**, amazon.fr, amazon.com.mx), Audible, etc.

A confirmation notification will be sent to the email address associated to your account or via text message. Youll need to reply within 5 days to verify your request.

You could deregister the devices on your account so they could be registered to any other account after your account is closed. If your device purchases are in the return window, you can request return label(s). As an alternative, you have an option to Trade-in the devices, gift or sell them.

In the meanwhile, you do have options from the order details page on your account to review the status of deliveries on your orders as well ask for assistance with options. Our **************** teams aim to offer the best assistance while being consistent and objective. You can reach us 24/7 over chat or call for assistance.

I hope this information is helpful. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18380500

I am rejecting this response because: I was upset, I still want my account. it's just an incident that transpired yesterday with my promotional credits not being refunded for my order.

Sincerely,

*****************************
Business Response
Date: 11/15/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern and thank you for wanting to retain your account. While I see your concern, the information provided was correct.

Promotional credits cannot be reinstated, refunded or reissued once they have been used and we understand your concern in this matter.

For more information about promotional credits, including the terms and conditions of use go to:
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I hope you have a pleasant shopping experience at Amazon and appreciate your feedback. I have forwarded it to the correct team internally..

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order on Nov 1 on Nov 6 I started to contact amazon customer service regarding where is package I was told it was delayed and the agent was going to give me the best customer service by providing me with a full refund and I got to keep package when it arrived for the next 4 days I was told by 4 different agents it's delayed in transit. Why didn't anyone at Amazon just tell me it was never coming. Sure I was provided with full refund 4 days ago but yet I kept being told the package was delayed this is not good business practice especially when it was shipped by Amazon with amazons bar codes you can't tell me no one knows where the package is. and needless to say amazon waisted four days of my life by continuing to read from their script answers I feel they lied to me and they have just lost a customer. Just because you dominate the market doesnt mean you can take advantage of Americans with your customer service agents in the *********** where the highest rank is an unauthorized to do anything lead agent I was also denied to speak with the vice president or **************** I couldn't even speak to a manager. Bottom line amazon has become an unworthy untrusting company . Amazon should remember the core values they used to have as a company
Business Response
Date: 11/10/2022
Hello *****,

I am ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your disappointment regarding the delivery of an order that you haven't received as scheduled. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've reviewed the details but couldn't able to find any tracking details on the shipment. Presuming that the shipment could have lost or misplaced in the shipping process, I see that the refund on the shipment is processed to your payment method on November 6, 2022 and will appear in 3-5 business days.

You can view the status of your refund in Your Account here: https://www.amazon.com/gp/css/summary/edit.html?orderID=113-4756976-7544222

Further, I've passed the details of the incident to our shipping team to prevent something like this from recurring.

If you still needs the items, I request you to re-order them at your convenience.

I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18380473

I am rejecting this response because:

Sincerely,

***************************

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