Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on October 13th, for a pair of AirPod pro (2nd generation).on the 18th I received the package, and it was a item different than what I ordered in the box.another generation case by itself.So I spoke with someone and they issued a return label and they were able to pick it up on the 20th.so on the 7th I decided to track the package because I didnt receive a refund.the tracking didnt move since the 20th.today I got back in contact after making a claim.ups labeled the claim as loss.They were unable to find the package.Amazon is saying that since there was only the AirPod case and not the AirPods that they wont refund me.Im out of $250.38.they arent offering a refund or replacement.
Business Response
Date: 11/11/2022
Hello,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have placed an order for a pair of AirPod Pro (2nd generation) and returned them for a refund. But you haven't received the refund yet. I'm sorry for any inconvenience caused with this.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to, please share the order number so that we can review the issue and assist you further.

Rest assured, once we receive the requested information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/14/2022

Complaint: 18383038

I am rejecting this response because: the order number is 112-7410249-4385808

Sincerely,

*****************************
Business Response
Date: 11/18/2022
Hello ********,

Thank you for writing back to ** with the order details!

I've checked the details of the return with our returns center and can confirm that the return received on this return isn't the correct item shipped to you.

As the serial number of the item doesn't match with the item shipped and there were no AirPods found inside the case returned, we won't be able to refund the item on this return unless we receive the correct item.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent thousands in the last year with amazon and had no issues until i returned things i had no need for or it was broken etc, this is now the second time amazon has closed my account due to me returning items that do not work, or are not needed anymore. this is ridiculous, and if this is not resolved other actions will be taken.
Business Response
Date: 11/11/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard.

Upon checking I see that they've reinstated your amazon account and sent you an email in this regard on Wednesday, November 9, 2022 at 8:54 PM (PST).

Your account is active and you can place new orders in it.

Thank you for your understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seller on Amazon.com:they suspended my account due violation of their code of conduct. However, I provided them with every document possible and plan of action required but did not reactivate my account.
Business Response
Date: 11/11/2022
Greetings from Amazon Services,

We understand that the complaint is regarding the reactivation of Seller account.

When checked, we see that the account associated with the email ID given ****************** is in terminated status.

We are not able to find any suspended account with the provided email address.

In this case, advise Seller to contact from the registered email address associated with the concerned account.

If this is regarding other marketplace account, please advise Seller to contact Seller Support with the registered email address.

Seller can contact the Seller support for any further help on this.

Link - https://sellercentral.amazon.com/help/hub/support
Customer Answer
Date: 11/11/2022

Complaint: 18382853

I am rejecting this response because:
the email associated with my seller account is **************************** I have reached to seller support but did not want to take my plan of action in consideration.
best regards.

Sincerely,

**********************

Business Response
Date: 11/17/2022
Hello,
We have reviewed this sellers account and require more information to complete our review.
We have requested the necessary information from the seller via email on 17-Nov-2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/17/2022

Complaint: 18382853

I am rejecting this response because:
I have provided everything requested. Indeed I told then even what kind of evidence needed never responded
Sincerely,

**********************
Business Response
Date: 11/29/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on June 12, 2022. We notified the seller of this decision by email on that day.

The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 11/30/2022

Complaint: 18382853

I am rejecting this response because:
I provided them with all evidences but they rejected them with no reasonable reason.

Sincerely,

**********************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They admittedly messed up an important delivery of a freezer which cased financial damage to me personally. It was supposed to be delivered on Oct 3 and still had not showed up on Oct. 27th. I had to rent storage while I worked with them. *****, the supervisor, and I were in negotiations and they offered my $200 and i said i have $500 in storage. The supervisors I was working with on 10/27 would not help me get in contact with anybody else or file a formal complaint. She told me she didnt have that information. I said i would be expecting a call back. That never happened. I finally called back on 11/9 and the Supervisor, ***,I got would not even honor the $200 even though she read it back to me in the notes. She also refused to get me someone to help nor give me information to file a formal complaint. She then hung up on me. I called back and got another supervisor, ******, who reread the notes and said she could not do more than $20 which was the original offer all the way back from the first supervisor. She kept apologizing and repeating she could not do more or honor the notes that were taken. I kept asking her to transfer me to someone that could help me resolve this issue. She wouldnt. I again asked for information to file a written complaint- she again denied that to me as well. She kept asking what else she could do for me and i repeated those two requests. She finally hing up on my as well. This customer center would not help resolve the issue. They simply ignored all my requests for help.
Business Response
Date: 11/11/2022
Hello,

I am ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your frustration regarding the delivery of the order #***-4497430-8128238, placed with ANDR STORE, a seller on our website. I sincerely apologize for the trouble caused with this and for the assistance provided on this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details.

I've reviewed the details and see that the order has been completely refunded for $326.35 and addition to this, an extra $20 was refunded to your payment method as a good will gesture. You should have noticed the refunds for $309.85 credited to your gift card balance and $16.50 + $20 processed to your card used on the order.

You can view the status of your refund in Your Account here: https://www.amazon.com/gp/css/summary/edit.html?orderID=***-4497430-8128238

Further, we won't be able to issue any more refunds on the order. I realize you're upset that we've been unable to address your concern to your satisfaction.

For the service offered by the third-party seller, you can rate them accordingly. This lets other customers know about your experience.

You may know more on how to leave a feedback on the seller from our help page link provided below:
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=G5346HRPNJFYRA49

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately 2 months ago I attempted to purchase a gift card on Amazon. They locked my account. it took 24 hours for them to allow me to try the purchase again. I did and they locked my account and reported to my credit card it was fraud. I was without my credit card for a week waiting on a replacement card. Today they locked my account for the same purchase. I called and they advised my account would be unlocked in an hour. 4 hours later it wasn't. I called and the *** tried to repeat the same unlock steps. I requested a supervisor as I already did these steps. The supervisor tried to tell me I failed to complete the self authentication process and said I never verified through the first ***. I got mad at him because he essentially called me a liar. He hung up the phone. I called back and got a different supervisor. He said he would send a request but it would take 24 hours. I pay for a service, Amazon Prime. Amazon has breached their contract by sopping the purchase of items they sell and continue to sell after locking me. They prevent my access to the service I paid for. They have caused me significant harm by having my credit card shut off. They have caused me to spend significant time and effort to resolve and stress when their personnel cannot resolve the matter.
Business Response
Date: 11/16/2022
Hello,

We have reinstated this customers buyer account and orders. We sent an email to the customers registered email address on 16 November, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 11/16/2022

Complaint: 18382043

I am rejecting this response because:
The company has locked me from my paid account twice for trying to legally buy a gift card sold by them. The item is still available for purchase. This time I was locked out for approximately 7 days. I had to call 4 times to resolve the issue. They did not unlock the account at first request even when I validated the account. They refuse to fix the underlying issue. The company must be held accountable for preventing access to paid services. Unlocking the account was only done after considerable effort on my part and locked after no wrong doing or violation of TOS. The company must be financially impacted or there will be no incentive to remedy the underlying issues.

Sincerely,

*********************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon took it upon themselves to lock me out of an account because i filed a complaint against a delv driver for throwing my package on the ground causing damage. after the incident i have tried multiple time to have the account unlocked so that i may cancel an order and also return the damaged product that the drive threw on the ground, i am constantly told that is not possible to unlock my account until i hear from executive offices in 5-7 days. after being told the account could not be unlocked, i have been told multiple times that i can not get a refund or return the damaged product.
Business Response
Date: 11/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the hold on your account. I'm sorry for the inconvenience caused.

I've checked on it and I can see the information provided by our support team is correct. The issue is escalated to the concern team and they have sent an email on your registered email id on the account on Wednesday, November 9, 2022 at 11:11 AM (PST). The team is requesting you to please reply to that email so that they will be able to look into it and help you get this resolved.

I request you to please share the requested details in the email by replying directly to it. Once the details are received, a necessary action will be done and you will be able to access the account to place/cancel/return any order.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 11/10/2022

Complaint: 18382183

I am rejecting this response because: as multiple associates were told yesterday I no longer have access to the email you are sending. Was also told by multiple associates that if I didnt respond to the email there is nothing can be done. Tried changing email so I could respond and was told that was not possible. I have no access to my Amazon account to return or cancel order, nor do I have access to $40 of my money that is on that account. So in short I am rejecting the response because you all are emailing an email that I no longer have access to.

Sincerely,

*****************************
Business Response
Date: 11/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern. This email you are receiving is a copy of the one that we are responding to you through BBB.

I get that you do not have the access to your registered email id you have on the account. Our team is also trying to reach out to you through the registered phone number for this matter however the team have mentioned "As the phone line had disconnected immediately, I would like to bring to your attention, this can sometimes be an indication that our number, which has a 206 area code, is being blocked by your phone provider and incorrectly being identified as spam. Please contact your phone provider for their assistance removing this spam blocker."

I request you to please check with your phone provider to remove this blocker so that our team will be able to connect with you over phone and help you further on this issue. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 11/11/2022

Complaint: 18382183

I am rejecting this response because:
Amazon phone numbers are not blocked by myself or ********* this is a ploy to keep from handling the problem at hand on the part of Amazon. Also I do not wish to be contacted by Amazon by my personal email, all communication should go through the Bbb complaint. After advising the Amazon rep handling this complaint that he should go through BBB complaint and not my personal email, I am still receiving emails to my personal email in regards to this complaint. NO COMMUNICATION ON THIS MATTER SHOULD BE SENT TO MY PERSONAL EMAIL, ALL COMMUNICATION WILL GO THROUGH THE BBB COMPLAINT.

Sincerely,

*****************************
Customer Answer
Date: 11/17/2022
I have checked my blocked numbers as well as contacted my cellular provider, there are no numbers from amazon or and area code 206 which is where they stated they would be calling from. After amazon trying to call for a week and amazon stating that I had their numbers blocked or the cellular provider has them blocked, they were finally able to reach out to me by some miraculous way. (remember amazon numbers were blocked according to amazon) No numbers were unblocked but they found a way to call me from a blocked number. I do not believe that amazon was trying to reach out to me via phone, just as I believe they do not want to resolve this issue. 2 weeks and still can not access my account nor can i access a gift card balance that legally belongs to me. Also, i can still not access info on the account to change an email address, return orders that are not needed at this time.
Business Response
Date: 11/18/2022
Hello,

I am ******** from Amazon.com.

As per the updates from our executive support team, I see they were able to connect with you over the call on Nov 15. They have sent an email again and requested you to please reply to that email with the requested confirmation.

Once our team receives your response, it will investigated and the hold will be removed from your account. Please refer to the email sent on Tuesday, November 15, 2022 at 1:06 PM (PST).

Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 11/21/2022

Complaint: 18382183

I am rejecting this response because:
mad stated in prior communications, both through Bbb and phone calls with Amazon reps, I no longer have access to the email account that is on file. There is no way for me to respond to an email that I can not access. This seems to be a way for Amazon to buy time so I can not return the damaged item or items that will not work for what I need. Also, I have tried to change the email address and can not because my account is locked, nor will Amazon assist me in changing the email address. I have asked multiple representative to change the email and have been told they cant.

Sincerely,

*****************************
Business Response
Date: 12/02/2022
Hello,

I am ******** from Amazon.com.

I request you to please call us at ************** and asked to be transferred to "Account Change" team. They can help you in changing the email id on the account. In the meantime, you will also be able to see all the email messages that our team have sent to you through Amazon *************** You can access it using the below link.
************************************************************************
Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.

Regards,
********
Amazon.com
*****************************
Customer Answer
Date: 12/05/2022

Complaint: 18382183

I am rejecting this response because: I have already gone through this step multiple times, changing email address and have been told it can not be done. This is nothing but another stall tactic on Amazon part. I have been trying to resolve this problem for over a month and there is still no access to my account. Also I would like answers as to why Amazon is locking accounts of family members that have nothing to do with my situation at all.

Sincerely,

*****************************
Business Response
Date: 12/09/2022
Hello,
I'm ******** from Amazon.com
I can see the hold from the account is released. You should be able to access the account now without any issues. If you still need to change the email id, I request you to please call us at **************. As the hold is released, our team will be able to help you.
I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Amazon.com
*****************************
Customer Answer
Date: 12/12/2022

Complaint: 18382183

I am rejecting this response because:
there are still issues that have not been handled. I still have a damaged item that can not be returned as well as an item that will not meet my needs that can no longer be returned. These items are non returnable due to lack of account access because I was locked l out.

Sincerely,

*****************************
Business Response
Date: 12/15/2022
Hello,

I'm ******** from Amazon.com
Please help me with the order# and the items name to check on it and help you further.
Looking forward for the details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Amazon.com
*****************************
Customer Answer
Date: 12/16/2022

Complaint: 18382183

This is getting really ridiculous with amazon. I dont understand why Amazon cant handle the problems that they create, this seems to be a stall tactic to keep from handling the situation. Amazon knows exactly which order numbers/items that i have a problem with.
Ordered on November 8, 2022 Order# ***-4598939-7451415

this order is not what i ordered, but can not return because of account being locked and return time has ended.

Sincerely,

*****************************
Business Response
Date: 01/05/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the order# with us.

I see this is the same order# for which we have earlier requested you to please reply to the email our team have sent to you earlier. I understand you have mentioned that you do not have access to the registered email id hence not able to reply, in that situation, I've provided an alternate link where you will be able to see all the communication sent/received to and from Amazon.com

I'm including that link again for the reference

************************************************************************

I request you to please access the above link, login to your Amazon account, you will be able to view the messages and reply to them as well.

If you have issues other than this order# you have provided, please let me know the order#.

Thank you for your cooperation and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a kindle in July 2022. Since I have purchased, my kindle has not synced with the kindle app on my macbook or my iphone. Therefore the notes I made on my kindle will not show up when I check my kindle on my macbook or iphone. I first used amazon chat to try to resolve the problem. The person was very unhelpful and did not seem to grasp the situation. I then called. The person tried to resolve the situation, but it was not resolved. They promised a call back within 90 minutes. I finally called back after 2 hours. I would like a resolution to this seemingly easy problem or a credit. I would not have bought the kindle if I could not sync the documents. I am a PhD candidate who needs these notes and this is a waste of purchase and time.
Business Response
Date: 11/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the sync issues with the Kindle device. I'm sorry for the inconvenience caused.

I've reached out to the concern team and they suggested the following steps to resolve this issue.

Here's some basic steps that you can follow and this should Sync all of your Kindle notes and books on each device.

- Please make sure that all of your devices are connected to the same Amazon account

- Make sure that the Kindle apps from your phone and MCbook are updated as well as your Kindle device.
https://www.amazon.com/gp/help/customer/display.html?ref_=hp_gcs_csd_d2_351_1_GKMQC26VQQMM8XSW_vpoGysGN0Y&nodeId=GKMQC26VQQMM8XSW&qid=1668106066840&sr=1

- Check that all devices are connected to the internet.

- Enable Whispersync (https://www.amazon.com/gp/help/customer/display.html?nodeId=*****************

- Sync your Kindle devices (https://www.amazon.com/gp/help/customer/display.html?nodeId=*****************

If you have already tried the above steps and the issue persist please let me know I we will check with our team again for further details. Please also provide us with the device's serial number. This information will help us better understand your experience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My account was closed wrongfully. All orders are legitimate and verified by the owner. Please reinstate it as soon as possible as I have orders that need to be returned.
Business Response
Date: 11/29/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 27th November, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 12/08/2022

Complaint: 18382046

I am rejecting this response because: the account is still on hold

Sincerely,

**********
Business Response
Date: 01/06/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and see that you are concerned regarding account hold. Im sorry for the trouble you had with this.

As per the update from accounts team, we see that the issue has been fixed and account has been re-instated.

We apologize for the time taken to fix the issue. Rest assured we are here in case, if there are any further issues.

Please feel free to contact by replying to [email protected] if we can be of further assistance.

Your association with amazon is highly valued. Thank you very much for your time and patience.
Regards,
*********
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My account has been put on hold indefinitely and no account specialist is taking care of my case. Please reinstate account: ******************** All orders are authorized and legitimate. I need to return items that I had ordered.
Business Response
Date: 12/06/2022
Hello,
We have reinstated this customers buyer account.
We sent an email to the customers registered email address on 12/6/22 confirming account reinstatement.
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has been an ongoing issue. My original Amazon account was hacked and Amazon could not assist with fixing the issue. The only solution was to open a new account. After opening a new account, Amazon put my account on hold requesting billing statements and other confidential documents to confirm my identity. When attempting to send these documents, Amazon would not let me submit without entering a phone number. I do not want to enter my number as it is unlisted and private. I would love a resolution to this. It has been a highly frustrating experience.
Business Response
Date: 11/16/2022
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 2022-11-16.
For more information on our privacy notice, the customer can search for Privacy Noticeon the Amazon shopping website.

Sincerely,
********
Amazon.com
========
Customer Answer
Date: 11/17/2022

Complaint: 18381862

I am rejecting this response because:

The solution did not work. My account is still locked. I called the account change department and they were not able to assist me.

Sincerely,

***************************
Business Response
Date: 11/30/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/30/22 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 12/02/2022

Complaint: 18381862

I am rejecting this response because:
I am still locked out of my account. I have attached a screenshot of the response given by Amazon. I received an email saying my account has been reinstated and to login again, but it does not work.

Sincerely,

***************************
Business Response
Date: 12/07/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the account we can see that the account status is in active status. I request you to refresh the account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

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