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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 59,741 total complaints in the last 3 years.
    • 21,454 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,My seller account has been deactivated about an unreasonably long time. I received a virtual identity verification request that I successfully passed, but my account is still deactivated, and I have yet to receive a promised response.On September 13, I passed virtual identity verification. On September 16, I got an email from Amazon Support that I will receive a response from Amazon within the next 5 days. For your convenience, I attached the screenshot to my complaint (file named "Response"). More than two months have passed, but I am still waiting to receive any information regarding my issue with virtual identity verification.On October 5, I contacted Amazon Support via phone to clarify the status of my virtual identity verification. I received a response that I should send a request about the status to the following email address: [email protected]. I attached the screenshot to my complaint for your convenience (file named "Email").On October 5 and November 7, I wrote to this email address but also did not receive any response from Amazon (files named "Request 1" and "Request 2").Therefore, I request Amazon Support to give me a clear response regarding my passed virtual identity verification and reactivate my account as soon as possible. Many thanks for considering my request.

      Business Response

      Date: 11/11/2022

      Greetings from Amazon Services,

      It was confirmed the best course of action to take would be to have the seller contact the Seller Verification team through the appropriate channels through the Seller Central account.

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned the phone i purchased from Amazon *************** through *** in less than a week after it was delivered to me in the box intact in the very condition i received it because I never took it out of the box or removed any other items from the box it came in and the third party seller from Amazon refuses to refund the money to me and amazon refuses to help when I chat, message, email, or call they refuse to do anything even though their guarantee says they will especially if there was a third party seller involved and they don't follow their procedure or protocol even when it's on paper and they falsely claim that they guarantee nothing will go wrong because even if it's through another vendor on Amazon they will make it right because of course I was shopping on their app Amazon's app

      Business Response

      Date: 11/11/2022

      Hello,

      I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I understand your concern regarding the refund for the ******* Phone order.

      I've checked on it and I can see the seller has received your returned phone however they needed to verify the IMEI number on it to match the one that was originally delivered but the phone found to have been locked with a ***/password.

      For all the electronics items including cell phones, we request our customers to remove all the personal details including but not limited to any *** that is set up when trying the device so that, once it is returned, the sellers can check on it to verify the required details and help you get a refund/replacement whichever requested.

      Since the *** still exists on the phone and they could not unlock it to verify the details, the seller is now shipping the phone back to your address using **** Tracking Number: ********************** (Expected delivery
      November 14, 08:00PM). You will be receiving it soon. Once it is received, I request you to please remove the *** and reset the phone by removing/erasing all the details from it and initiate a new return for this order or contact the seller to send a new shipping label to return it back.

      Once the seller receives the item without any *** and other details on it, they will verify and help you get a refund. I appreciate your understanding and patience.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      http://www.amazon.com

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blink has long touted the ease of using their App with it camera products. The app is supposed to allow the user to send video clips via text message. The app does not allow users who have iOS devices (iPhones, iPads, etc) to do this however. Blink admits they are aware of the ongoing issue, but most recently has shared with me they will not be resolving the issue.

      Business Response

      Date: 11/15/2022

      Hello,

      I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I understand your concern regarding the video sharing through text on iOS. I'm sorry for the inconvenience caused.

      This issue regarding sending clips from an iOS device is currently being looked into at this time. While our development is team always open to user feedback, bug fixes are not something that can be produced instantly. Implementing fixes requires ensuring that the fix in place does not cause any sort of unintended consequences, thus requiring some time for review.

      Unfortunately, we  cannot give an estimate on when a fix will be available as we do not have access to our development team's bug fix timeline. However, there is a workaround that can be used in the meantime. I recommend saving the video, and then adding it to your ****** drive. From here, the clips can be sent via email rather than text message.

      I appreciate your feedback and patience on this matter.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      http://www.amazon.com

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Support Team, Our selling account was suspended by Amazon with ridiculous reason that is not true. In the reason of suspension we recived this notification: "Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement. You have a separate account VARDO LLC which was enforced for violating one of our policies"We contacted with the Amazon suuport to clerify the nature of a block. Support helped us to figure out that we are related with 3 other sellers. After the conversation we have started our own investigation of the reasons that *** cause the relation between sellers. After the detailed investigation, we found out that the trademark KUJOBUY which granted us an administrator role in amazon brands has faced such blocks by all sellers who have rights to sell their products.As far as we understand the relation has been provoked by the trademark roles of KUJOBUY with different sellers such as VARDO LLC and others.We checked all the bank accounts, emails and phone numbers to find other kinds of relations with other sellers and have found nothing more. The reasoun of separatign is only KUJOBUY brand that was added in our account.We found all rightowners of accounts that were suspended and related with our account. We keep in touch with all of them, but unfortunately amazon didn't checking any four appeal. Please help us resolve this issue

      Business Response

      Date: 11/11/2022


      Hello, 

      We have reviewed the sellers account and we are unable to reinstate their selling privileges. 

      Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 15,2022. We notified the seller of this decision by email on that day. 

      We took these actions because our records show that this seller lost their Amazon.com selling privileges under another account. Once we remove selling privileges, sellers are not allowed to establish new accounts.

      Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.


      Sincerely,

      Seller Performance Team Amazon.com


    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to you all almost a week ago in regards to Amazon wrongfully withholding my funds. *** contacted the business and informed them that **** never delivered my package. Idk why they carrier put they delivered knowing that they did not. Per the previous complaint against Amazon I attached a picture of the note and key that was left my mailbox. Also, upon speaking to a representative when I informed them about the situation. I was told they are on their screen that the package needs to picked up. Nevertheless the is many of the problems Ive faced with this company for the past 2 months. Falsely advertising a program theyre not holding their end of the bargain on. Now someone from their company has been contacting my email constantly and not resolving anything. Literally emailing me every ***** hours saying the exact same thing. They are wrongfully withholding my money and if my money isnt refunded immediately after today a lawyer will be contacted. Besides you all FTC and the Attorney General have been contacted.

      Business Response

      Date: 11/22/2022

      Hello,

      I am ********* from Amazon.com. 

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the inconvenience caused to you with your Amazon order(s) #***-8013831-2095461 and #***-7275376-5937069. Upon checking I see that refunds of $21.39 and $8.66 have been issued to your original payment method on Thursday, November 17, 2022.

      Refund confirmation emails were sent to your email address on Thursday, November 17, 2022 at 10:04 AM (PST) and Thursday, November 17, 2022 at 10:06 AM (PST).

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We appreciate your time and patience in this regards. We look forward to seeing you again soon.

      Regards,

      *******************************
      Amazon.com
      http://www.amazon.com

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