Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I placed an order with Amazon on the 3rd of November and they ****ed my order delivered on the 5th when I returned home on the 5th there was no package I ask my neighbors did they get my package and the answer was no so I went to the other **** address because its two of the same addresses here where I live at and the person at that address said they didnt have it either so I contacted Amazon and they told me the shipping date was updated to call back Monday after 7 and I called back Monday after I got off of work which was like 9:30 and thats when I was told it was **** as delivered and they was not issuing me a refund nor replacement so I ask them what do they mean and the customer service agent told me it was a risk and loss policy and I cant get no refund or replacement and thats when I keep calling them spoke to supervisors and agent for the last 4 or 5 days trying to get my money refunded because still there is no package nor money and they still refusing to refund my money I reached out to the seller of the product and was told Amazon should refund my money and they are refusing to do so please help me its Christmas time and there are people out here that do anything to make a buck and people take peoples packages all the time and I feel its fair that I have to pay the price for whatever happen to my package I just want a full refund
Business Response
Date: 11/11/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. We would like to investigate further in this matter.

I request you to provide us the exact order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022
These are the order numbers for the items I ordered
Customer Answer
Date: 11/14/2022
These are the order numbers for the items
Customer Answer
Date: 11/15/2022
These are the order numbers for my Amazon order 111-7014459-1605010 and 111-0660705-2682665
Business Response
Date: 11/18/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the issue with the concerned department.

They've thoroughly reviewed the issue and they've requested you to refer to the email sent you on Tuesday, November 8, 2022 at 6:49 AM (PST)

Were sorry to hear that you havent received your item(s) from order #***-0660705-2682665.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/23/2022

Complaint: 18383656

I am rejecting this response because:I never received my package and this company refused to refund my money or replace the item I try multiple times to get a replacement or refund and they refuse to do so if anyone is going through the same thing dont do business with this company because if you dont get your product they act like its your fault

Sincerely,

*************************
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 18 years of purchasing and reviewing items on Amazon.com they suspended my reviewing privilege and removed all my previous reviews and points due to an accidental triple post of a review in October. I reached out to [email protected] per their instructions 4 times (October 12, 22, 28, and November 4) before receiving an automated email address saying they do not check that email address. I tried their customer support via chat and they only directed me to the community guidelines (ex. list of their posting policies) without offering any other support. I still can not post any reviews and all my other reviews (hundreds!) have been removed. I now get this message whenever I try to review an item:"We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]."This is the email I got about my review not fitting their policies:From: Amazon Reviews Subject: Your review of LOreal ***** Men Expert... could not be posted to Amazon Date: Oct 10, 2022 at 4:14 PM To: ******************* Thank you for submitting a customer review.Thank you for submitting a customer review on **********************. After carefully reviewing your submission, your review could not be posted to the website. It appears your content did not comply with our guidelines.While we appreciate your time and comments, reviews must adhere to the following guidelines Amazon Community Guidelines Attached are images of the emails and review, plus amazon's automated replies + one reply from a different email address I tried.
Business Response
Date: 11/11/2022
Hello BBB,

Thank you for bringing this matter to our attention. Based on details discovered during a holistic investigation we have reinstated the reviewing privileges and previously contributed reviews of the customer - ******************* ******************** the customer has received appropriate communication.

Please allow up to 24 hours for the reviews to reappear. If the issue persists and/or the changes are not visible after the 24-hour period,then please re-escalate to abuse-escalations@. Thank you for helping us identify this issue and improve the Selling Partner and Customer experience on **********************.
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear,On March 23, 2022, I received it from Amazon.co.jp email, it says my email has been modified. The e-mail address associated with your account has been changed. The old address was ******************************************* The new address is ***************************, I haven't actually changed any of my information. I don't know why someone could modify my profile without authorization, it's horrible. Now, I can't log in, please see my picture.Please help me to fix this as soon as possible, I hope to get my account back to normal as soon as possible. My original account is ****************************************** Thank you To prove my words, below I put a picture of my successful Amazon registration.
Business Response
Date: 11/22/2022
Hello long,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

You'll need to contact our partner site, Amazon.co.jp for more information about your issue, as our international websites operate independently. You can contact them directly at:

https://www.amazon.co.jp/gp/help/contact-us/general-questions.html

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 11/22/2022

Complaint: 18383608

I am rejecting this response because:
Hello,
I don't agree with you, because I have sent dozens of emails to the Amazon team in ***** from April to now, but no one replied to me, or they replied that I did not find my account. This is a very negative way to deal with it. My ******** Amazon account was hacked and my login email was changed. The Amazon team needs to find my account history to find my account, rather than blindly ***** responsibility.
I hope the Amazon team will restore my ***** Amazon account as soon as possible, my account is ****************************************** Please deal with it as soon as possible, my account is in a very dangerous situation. I don't know what bad things the hacker did after replacing my login email!

Sincerely,
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift card on November 4 (daughter purchased it at 10:21 a.m.) - I tried to redeem it around 8:30 p.m. on the same day. The claim code was rejected (and I THOUGHT it was because the letters were hard to read). I opened a chat with customer service for their help. They pushed me to email escalation, which I did. By November 7, I received emails from Amazon that the card had already been redeemed. No explanation, no proof of where/when - I KNOW THAT IT WAS NOT ME or my daughter (who purchased it). I open another customer service chat for more info - this rep says she will credit my Amazon account ("*******" at 11:58 a.m. today) and that it would take 3-5 hours. EIGHT hours later, nothing (good thing I took a screen shot before she abruptly closed the chat). I open ANOTHER customer service chat (so I've lost count by now. 5/6?) - ****** and his cohorts passed me around to different reps - WITH NO RESOLUTION (and claimed to NOT be able to see my previous chats, but also said they couldn't delete them. So why can't you see all the times I've opened chats for this SAME issue?) Why would Amazon treat customers this way? This is the most horrible customer service I have EVER received. And still, NO RESOLUTION!claim code: AQCQ NCPT4C LYEA2. Serial Number *******************. I have the receipt of purchase and everything. Might as well post it since I haven't been able to use it. Clearly, Amazon doesn't care that their cards are apparently being hacked?Attached: screen shot with *******. picture of gift card.
Business Response
Date: 11/11/2022
Hello,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you were unable to redeem the gift card balance to your account and have contacted our customer support team and was informed that a $50 gift card balance is applied to your account which you don't see on your account.

Upon researching on this, I see that the gift card is redeemed to a different account and hence you weren't able to add the balance to your account. I've forwarded the details of the account to our internal team for review.

However, I see that a $50 Gift card balance is successfully applied to your account by us. You can view your gift card balance and activity here:

https://www.amazon.com/gp/css/gc/balance

I hope you find this information helpful! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Just note that Amazon was not working towards resolution until I filed a complaint.

Sincerely,

*************************
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipped on November 8, 2022 Items OrderedPrice 2 of: Aroma Depot Peppermint Most Exotic Incense Sticks. Approx 85 to 100 Sticks Per Bundle, Length - **** Inches, Each Natural Stick ***** for 45 mins to 1 Hour Each. Long Lasting Guarantee 100% Pure Sold by: Aroma Depot (seller profile)Condition: New $8.95 1 of: Amazon ********** Premium Saline Nasal Moisturizing Spray, 6 Ounces Total (TWIN PACK)Sold by: Amazon.com Services LLC FSA or HSA eligible Condition: New $6.36 1 of: RENOOK Back Scratcher Bamboo - Curved Long Handle 3 PCS Wooden Back Scratchers for **** ************* Body Itching Assistant, Novel Gifts for Friends and Family Sold by: RENOOK (seller profile)Condition: New $10.79 1 of: Lubriderm Advanced Therapy Body Lotion, 16 Fl Oz Sold by: Amazon.com Services LLC Condition: New $7.64 Shipping Address:************************* ****************************************************************************************************** Shipping Speed:FREE Prime Delivery Preparing for Shipment Items OrderedPrice 1 of: Frosted Snowman Jar Candle Twisted Peppermint Scent 8 oz Holiday Gift Set of 2 by Crossroads Sold by: 365+Happy Living (seller profile)Condition: New $19.98 1 of: OJYUDD 3 Pack Brass Incense Holder,Lotus Sticks Incense Burner,Detachable Incense Ash Catcher for Home Fragrance Decor,Gifts,Yoga,Bedroom,SPA Sold by: OJYUDD (seller profile)Condition: New $8.99 1 of: Clorox Scentiva Disinfecting Wet Mop Pad, Tuscan Lavender&Jasmine, 24 Count (Pack of 2) (Package May ********* by: Amazon.com Services LLC Condition: New $14.96 1 of: Yankee Candle Sparkling Cinnamon Scented, Classic 22oz Large Jar Single Wick Candle, Over 110 Hours of Burn Time Sold by: Amazon.com Services LLC Condition: New $15.33 Shipping Address:************************* ****************************************************************************************************** Shipping Speed:FREE Prime Delivery Payment information Item(s) Subtotal:$101.95 ************************* -----Total before tax:$101.95 Estimated tax to be collected:$9.94 -----
Business Response
Date: 11/17/2022
Hello *****,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've got the details of the complaint reviewed by our internal team. As the shipment cancellation is processed as requested by you on the order, I see that the delivery of the shipment with four items have been cancelled successfully.

Hence, to help you get the items refunded, I've processed the refund on the items back to your payment method. You will see the refund of $65.33 processed to your card within the next 3-5 business days.

You can view the status of your refund in Your Account here: https://www.amazon.com/gp/css/summary/edit.html?orderID=113-3752045-8589866

Lucie, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. I hope you'll give us another chance.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our amazon account was hacked on 9/23/2022. According to the amazon site, the unauthorized order for over $1000 never arrived at the hacker's address. We contacted amazon on 10/24/22 when we saw the unauthorized charge on our credit card statement. The amazon representative assured us that we would not be responsible for the charges and that our account would not be suspended. We contacted our credit card company to make them aware of the hack. They canceled the transaction and the card. On 11/9/22 our amazon account was suspended, leaving us unable to use devices/subscriptions that we have paid for ******* prime video, audible books). The contact us for a call back feature was disabled from our account. We used the phone number from our 10/24 conversation. The representative we spoke with said that we would be contacted by phone today (11/9) and we have not heard anything and are still unable to use the things we have paid for.
Business Response
Date: 12/03/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 12/3/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Customer Answer
Date: 12/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are a couple items missing from my order 2 cases for the pixel 6 I didn't receive these items. and I reported that I received 3 of the 5 items and once I did call I was told by a guy that I won't get a refund on these two cases marked ***** each plus tax to be refunded back to my gift card now they throw up this policy about after shipment and they can't refund me the two items so I'm screwed out of 25 dollars for the two cases I didn't receive. When asked to speak to a us representative they kept hanging up on me I had the same two cases back in my Amazon cart so I can buy these cases because of today's issue of how rude customer service was to me I want a refund for the 2 cases I didn't receive and a refund on my prime membership no customer has to be treated the Way I was treated. Fix the problem or I will keep marking this as I unresolved the choice is on Amazon. If this can't get resolved I might pursue legal options there is no need for a company to rip people off because of a poor policy
Business Response
Date: 11/15/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and see that you are concerned regarding missing 2 cases for the pixel 6. Im sorry for the trouble you had with this.
I've looped in concerned team for an update.

Based on the results of our investigation, we are unable to provide a refund for 2 cases at this time.

I realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident and give us another chance in the future.

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 11/15/2022

Complaint: 18383237

I am rejecting this response because:
The customer service was never addressed first and foremost ******* that made the decision said one case could be refunded then blocks both from a refund plus in the end result due to the abuse from customer service hanging up on me disregarding my issue and being rude and treated poorly I think they should find a way to refund this because I will go to the news media and let them know what really happened wich they don't want bad publicity because people would stop shopping on Amazon and loosing business cause of how I was treated.
Sincerely,

*********************************
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order number is 113-0951089-8274639. I never recieved this item. The Xbox Series S. A signature was supposed to be required due to the high dollar amount but was never obtained by the Amazon driver. It said it was handed directly to a resident but again no picture was taken and no signature was taken as was supposed to. I have contacted Amazon and am getting the run around over a refund. I would like a full refund of this item of ****** since i never received it and Amazon has no proof that it was given to me as was supposed yo happen.
Business Response
Date: 11/11/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-0951089-8274639.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Lost shipments are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:


- Information collected at the point of delivery.


- The package weight and reported condition upon delivery.


You may wish to contact your local police authorities to pursue this matter further.


If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.


In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:


- The delivery address regarding this incident.


- The items were delivered according to the carrier tracking.


- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.


- The date the report was created.


Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before Wednesday 21 December 2022 and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com.
Initial Complaint
Date:11/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is impossible to get any decent service from Amazon because they send you to an overseas call center with vitriolic and spiteful sexist arrogant fools instead of competent assistance. I ordered something from a third-party seller on Amazon. It was supposed to be delivered yesterday. I have been home for the last 10 days. Every day, DHL claims that they have attempted to deliver this package, but they are lying. They are even leaving comments that arent fitting like my business is an open. I dont live in a business I live in an apartment. I asked Amazon to contact DHL on my behalf because they will not help me. Amazon refuses and theyre telling me to just sit there and wait. This is been going on for three days and I asked DHL to let me pick up the package and they wont let me. They just keep telling me that they attempted to deliver it. Amazon refuses to help me and they are the ones I paid my $87 to. They need to help me.
Business Response
Date: 11/12/2022
Hello *********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the disappointing experience you had with the order.

I've checked and see that you were able to pickup the item from the *** as per the seller correspondence.

I've also forwarded the experience to the leadership so that they can work on future improvements.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase some fishing waders from Amazon a month ago I received the wrong size I called them they would do nothing to help me they would not exchange them for the right size they would not refund my money
Business Response
Date: 11/11/2022
Hello ****,

I am ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you received wrong sized item in the order # ***-6856942-7316231 placed for 'Foxelli Hip Waders' and would like to have them exchanged with the correct size. I'm sorry for the inconvenience caused with this. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details.

I've reviewed the order details and as the option to exchange the item isn't available, you may return the item for a full refund so that you can re-order. I see that our customer support team have already assisted you with the return process.

Repackage or prepare your return in a way similar to when it arrived, and remove any shipping labels already on the box that is being returned. Please note that *** wont bring a box to you for the pickup attempt, and its their policy that they wont accept items that arent packaged.

As *** couldn't able to collect the package, they should have left the label for you to drop the package off at any *** Store location.
If you don't find the return label, you may print the label from the below link and drop off the item at any *** Store location.

https://www.amazon.com/spr/returns/label/38db43c1-b4a1-4fed-bd5b-b002ae9b16ec/rmaID/DkzC23JlRRMA

I hope you find this information helpful! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com

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