Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch Series 7 on 11/5. It was suppose to be here on the 6th, it was several days late and so I wanted to cancel and just get a refund. (One agent, even told me to keep it and I wouldnt be charged..) They told me they couldnt cancel, I could refuse the package, before I could it was taken off my porch.) The main issue I have with this is it was high ticket item and had signature required. No signature just left.
Business Response
Date: 11/11/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with regards to Apple Watch Series 7.

To help you with this I kindly request to provide us with the order ID, I'll look into it and help you further.

Once the details are received, I'll check and get back to you.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an ebt eligible order with Amazon for multiple items. All the funds have been taken off my ebt card for the items. The entire time I was waiting to recoeve these items I was emailed multiple times saying to revise payment where they were trying to charge my bank account luckily it is empty. All items are ebt eligible and paid for. I've updated the info 6 times. I keep getting parts of the orders then another email. I revise it get a few items then another email. I'm still being emailed for payment even though I've already been charged in still missing some items and Amazon is no help they wouldn't even look up the order numbers I gave them and said to call my bank. This exact issue happened a few months ago I got the sane response from Amazon until I contacted the BBB then finally got my refund plus the extra I was charged. I need BBB to help me again to either get the last 4 items missing or my refund.
Business Response
Date: 11/12/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the inconvenience caused regarding the recent charges on the EBT.

Usually, when there are large numbers of items in the cart at the time of placing order, the system splits the order into multiple orders.

In such case, the charge on the payment method may reflect differently than the charge mentioned in the order confirmation email. The $228.15 charges on your EBT Card is towards two orders, Order ID: ******************* and Order ID: *******************.

Upon checking the details we see that the charge on your EBT card shows as approved for both the orders and we see few shipments have been shipped and delivered from the order 112-4148530-8742612.

The reason you are receiving the payment decline is that we see the authorization was not processed on the **** card. We recommend to update the additional card on the order, so that if in case the order has the item, which is not eligible for EBT is added it is processed with no issues. As per the order we see all the items added in both the orders are eligible for EBT the additional card is used just for authorization process, you'll be not charged any extra from the other card, as the charge is successfully approved from your EBT card.

We request you to update the existing **** card or any other card for authorization process to complete there shall be no charge on it and you'll receive the pending items as per the scheduled date assigned for the shipment on November 15, 2022.

We appreciate your understanding in this matter. We hope to see you again soon.
Regards,
*********
Customer Answer
Date: 11/13/2022

Complaint: 18384341

I am rejecting this response because:

I have updated the info multiple times. My **** has nothing to do with EBT. The email from Amazon clearing says I've paid for everything with my EBT card and all my happens are ebt eligible so why can't I get the rest of my order considering Amazon admits I've already paid.

Sincerely,

*******************************
Customer Answer
Date: 11/19/2022
Yes I eventually started receiving items because I kept going back and verifying payment to my ebt even everything thing had already came off my card. I did not recieve everything 1 bulk item I continue to get payment decline emails for because they are trying to charge my **** even though it's already came off my card. They have now cancelled that item as per an email I recieved today. I even ordered 1 item after this large order with ebt because I still had funds I didn't use it up before. That item came off ebt and is already otw. I don't understand why they were trying to charge my **** for items in the other order.
Initial Complaint
Date:11/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this morning on a chat a person I was intentionally stalled and refused help by 2 agents and 1 supervisor by the names of: *******, *******, and *****************They cost me $30 was unempethetic, lied to me countless times, and refused to help me and continued to cost me time, and lied about 2.5 yeras of incedences
Business Response
Date: 12/01/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you. I'll take this as a feedback.

Please be assured, issue has been escalated and will look into this and take an appropriate action. We will make sure not to happen again.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:11/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I frequently get flagged with KDP for having the same pen name as another author, to the point it is affecting running my business through KDP. I have been flagged six times in the last year and have successfully proven each time that I am not the other author and that we write very different genres, yet I am continuously flagged for the exact same thing almost any time I upload an ebook or a paperback. The other author, a male who writes heteronormative fiction, does not get flagged for having the same pen name. This is only a problem for me, a woman who writes LGBTQ+ fiction. I shouldn't have to argue for 30 days in order to prove that I am myself to publish a book when I've been publishing for ten years. I am the established author, writing under the name first, and I have more books and more income than the other author. For all intents and purposes, I am the established author and I earn more for KDP monthly. My account was terminated in December 2021 for this exact issue without warning. This decision was overturned, yet I am still continuously put through these extra reviews to prove I am who I am. Attached is my latest email rejection from appealing my paperback that was flagged by KDP content review systems. The ebook is live and had no issues going through the review process, the content from an ebook to a paperback is not different.
Business Response
Date: 11/22/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with your book and have passed on the information you have shared with us on the book requesting a full review. We regret the inconvenience and aggravation caused.

On your appeal, we have looked into the matter in detail. The book has been cleared and approved for publication as of 5 days ago, I am sure you should see it live now.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/30/2022

Complaint: 18384221

I am rejecting this response because:

My complaint isn't about one book. My complaint is about being flagged repeatedly on every book I upload in some form or another. It isn't one book. I have been flagged at least six times in the last twelve months, including a termination of my KDP account that was unfounded. Each time I have proven these issues unfounded, and yet I am constantly flagged. This is an issue for my business as an author but also your business as a publishing platform.

Sincerely,

*********************
Initial Complaint
Date:11/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was speaking to a chat person named ****. They were not happy with my response so they intentionally and abruptly disconnected the chat and hung up on me, refusing the assist me or speak with me.
Business Response
Date: 11/15/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry to hear about your poor customer service experience, and I appreciate you making us aware of it. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, our customer service members couldnt meet our high standards in this instance.

I'll surely take this as a feedback from you and will forward it to the team for further review on it.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account has been deactivated about an unreasonably long time. I received a virtual identity verification request that I successfully passed, but my account is still deactivated, and I have yet to receive a promised response.On September 13, I passed virtual identity verification. On September 16, I got an email from Amazon Support that I will receive a response from Amazon within the next 5 days. For your convenience, I attached the screenshot to my complaint (file named "Response"). More than two months have passed, but I am still waiting to receive any information regarding my issue with virtual identity verification.On October 5, I contacted Amazon Support via phone to clarify the status of my virtual identity verification. I received a response that I should send a request about the status to the following email address: [email protected]. I attached the screenshot to my complaint for your convenience (file named "Email").On October 5 and November 7, I wrote to this email address but also did not receive any response from Amazon (files named "Request 1" and "Request 2").Therefore, I request Amazon Support to give me a clear response regarding my passed virtual identity verification and reactivate my account as soon as possible. Many thanks for considering my request.
Business Response
Date: 11/11/2022
Greetings from Amazon Services,

It was confirmed the best course of action to take would be to have the seller contact the Seller Verification team through the appropriate channels through the Seller Central account.
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned the phone i purchased from Amazon *************** through *** in less than a week after it was delivered to me in the box intact in the very condition i received it because I never took it out of the box or removed any other items from the box it came in and the third party seller from Amazon refuses to refund the money to me and amazon refuses to help when I chat, message, email, or call they refuse to do anything even though their guarantee says they will especially if there was a third party seller involved and they don't follow their procedure or protocol even when it's on paper and they falsely claim that they guarantee nothing will go wrong because even if it's through another vendor on Amazon they will make it right because of course I was shopping on their app Amazon's app
Business Response
Date: 11/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the ******* Phone order.

I've checked on it and I can see the seller has received your returned phone however they needed to verify the IMEI number on it to match the one that was originally delivered but the phone found to have been locked with a ***/password.

For all the electronics items including cell phones, we request our customers to remove all the personal details including but not limited to any *** that is set up when trying the device so that, once it is returned, the sellers can check on it to verify the required details and help you get a refund/replacement whichever requested.

Since the *** still exists on the phone and they could not unlock it to verify the details, the seller is now shipping the phone back to your address using **** Tracking Number: ********************** (Expected delivery
November 14, 08:00PM). You will be receiving it soon. Once it is received, I request you to please remove the *** and reset the phone by removing/erasing all the details from it and initiate a new return for this order or contact the seller to send a new shipping label to return it back.

Once the seller receives the item without any *** and other details on it, they will verify and help you get a refund. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Blink has long touted the ease of using their App with it camera products. The app is supposed to allow the user to send video clips via text message. The app does not allow users who have iOS devices (iPhones, iPads, etc) to do this however. Blink admits they are aware of the ongoing issue, but most recently has shared with me they will not be resolving the issue.
Business Response
Date: 11/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the video sharing through text on iOS. I'm sorry for the inconvenience caused.

This issue regarding sending clips from an iOS device is currently being looked into at this time. While our development is team always open to user feedback, bug fixes are not something that can be produced instantly. Implementing fixes requires ensuring that the fix in place does not cause any sort of unintended consequences, thus requiring some time for review.

Unfortunately, we cannot give an estimate on when a fix will be available as we do not have access to our development team's bug fix timeline. However, there is a workaround that can be used in the meantime. I recommend saving the video, and then adding it to your ****** drive. From here, the clips can be sent via email rather than text message.

I appreciate your feedback and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Support Team, Our selling account was suspended by Amazon with ridiculous reason that is not true. In the reason of suspension we recived this notification: "Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement. You have a separate account VARDO LLC which was enforced for violating one of our policies"We contacted with the Amazon suuport to clerify the nature of a block. Support helped us to figure out that we are related with 3 other sellers. After the conversation we have started our own investigation of the reasons that *** cause the relation between sellers. After the detailed investigation, we found out that the trademark KUJOBUY which granted us an administrator role in amazon brands has faced such blocks by all sellers who have rights to sell their products.As far as we understand the relation has been provoked by the trademark roles of KUJOBUY with different sellers such as VARDO LLC and others.We checked all the bank accounts, emails and phone numbers to find other kinds of relations with other sellers and have found nothing more. The reasoun of separatign is only KUJOBUY brand that was added in our account.We found all rightowners of accounts that were suspended and related with our account. We keep in touch with all of them, but unfortunately amazon didn't checking any four appeal. Please help us resolve this issue
Business Response
Date: 11/11/2022

Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 15,2022. We notified the seller of this decision by email on that day.

We took these actions because our records show that this seller lost their Amazon.com selling privileges under another account. Once we remove selling privileges, sellers are not allowed to establish new accounts.

Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.

Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to you all almost a week ago in regards to Amazon wrongfully withholding my funds. *** contacted the business and informed them that **** never delivered my package. Idk why they carrier put they delivered knowing that they did not. Per the previous complaint against Amazon I attached a picture of the note and key that was left my mailbox. Also, upon speaking to a representative when I informed them about the situation. I was told they are on their screen that the package needs to picked up. Nevertheless the is many of the problems Ive faced with this company for the past 2 months. Falsely advertising a program theyre not holding their end of the bargain on. Now someone from their company has been contacting my email constantly and not resolving anything. Literally emailing me every ***** hours saying the exact same thing. They are wrongfully withholding my money and if my money isnt refunded immediately after today a lawyer will be contacted. Besides you all FTC and the Attorney General have been contacted.
Business Response
Date: 11/22/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order(s) #***-8013831-2095461 and #***-7275376-5937069. Upon checking I see that refunds of $21.39 and $8.66 have been issued to your original payment method on Thursday, November 17, 2022.

Refund confirmation emails were sent to your email address on Thursday, November 17, 2022 at 10:04 AM (PST) and Thursday, November 17, 2022 at 10:06 AM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

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