Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,788 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product to be delivered to my aunt to is deadly Ill in the hospital, I put the floor # and the room #. The driver left it outside by a trash can and called that delivered. Amazon will not provide numbers or contact dispatch to have it corrected. They only offer refunds. Or replacements but will not send someone right back to bring to the correct place. She could be dead tomorrow and will never have the comfort of the bear I sent her
Business Response
Date: 11/15/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered four churro cheese Himalayan Pet dog treats on November 2, 2022. They were delivered on November 4, 2022. The total amount I spent was $73.28.My dog has had these treats in the past and loved them. This time was different the treats made my dog violently Ill. Vomiting about 10 minutes after eating them.I finally was able to call Amazon today, November 10th at 11:22 am (mountain time), to return the item. It was at that time I told the item was not returnable or refundable. No where on the site when I purchased the treats did it say this product was non returnable or refundable. If it did, I would not have purchased them.I want my money back.
Business Response
Date: 12/13/2022
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************. I've requested a refund of $73.28 to your credit card. Refunds issued to the credit card will take 3-5 business days to reflect on your card statement.

Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=113-3787275-9413829

I hope this information helps. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Dyson AM06 blade less fan on November 4th 2022. The fan was listed as new condition and was sold directly by Amazon.com Services LLC and not a third party seller. I received the fan a day late, which was fine. When I got it it was a huge shipping box. Inside that box was a second, beaten up shipping box that was barely held together by tape and had hand applied and taped labels. There were also two other labels on the smaller box stating that it had shipped from a store in *******, ** to Amazon and was condition used - good. Inside that box was the fan, missing any retail packaging found on a NEW Dyson fan, haphazardly slung into a box in pieces and barely covered with wrapping paper. There are white stains and grime all over the body of it and it is very much, given all the info above, used. I reached out to their support and explained that I had been tracking down a new in box AM06 for a while now as a gift. I had even bypassed one on **** that was slightly more and has since sold. Dyson discontinued the AM06 and its hard to find old new stock. The ************ available to me right now are on **** for over $900. I was told I could be given a discount off the used fan (used fan is the issue so that isnt an option) or that I could wait until it comes back in stock again, which it is unlikely it will. Meantime Ive gotten someone excited that they would finally get their fan and have to tell them the bad news and pack this junk back up and drive down to *** to return it for my money. I was given an I appreciate your effort from the customer service person and sent on my way. As someone who has been a prime member for a long time, before Amazon was big and spends tens of thousands here, Im appalled at how this even happened to begin with and their response.
Business Response
Date: 11/15/2022
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn that your order of Dyson Air Multiplier AM06 was received in used condition.

We have reported this issue to our fulfillment team internally and we issued a full refund of your order $305.19 on November 11, 2022.

Unfortunately, a replacement could not be processed as the item is Currently unavailable as sold and fulfilled by Amazon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/15/2022

Complaint: 18386612

I am rejecting this response because:
There has been no attempt to solve the grievance other than to offer a refund which is completely standard and not in anyway a courtesy. If they do not have the specific model of fan in stock and new anymore then they should be willing to cover the cost to provide me with whatever the newer/next model up is. They have offered no assistance but have emailed me outside of BBB channels to more or less say sorry, tough luck.
Sincerely,

*******************
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *********** are older, and not in good health. We are both on disability so we dont make a lot. What has happened to us is devastating us financially & has made us unable to provide a shower gift for our ********* wife who have finally adopted a child after many yrs. On Oct 6 we placed an order, 113-6652114-3173019 for an Evenflo Gold Revolve 360. It was on sale for the 1st time since we had been pricing them. When we received a delivery notification, it said delivered to parcel locker. Since we live in a ****** ***** parcel locker is the size of a large envelope, we knew that couldnt be right. After several ************************* service, they called it lost in transit & created a new order for the same item. This time we used an amazon ****** gift card I had earned & we financed the rest through Affirm. That order,111-8990848-2737802, was supposed to be signature requires for delivery. When I received the same delivery notification as before, I was so upset. I went to the mailbox & this time there WAS a pkg in there, but it was obviously not a car seat. When I opened it, I was STUNNED. It was a purple DOG BRUSH. I started snapping photos & got on the chat w/ customer service. I was getting no where so my husband called. The girl told him to send photos to an Amazon ********** did that. They told us to send back the ******** would be refunded. We did that the very next day. According to *** it was received by Amazon 2 days later. To this very day, Amazon denies having received ******* says awaiting return on the status. After calling over & over again, we have been told not to expect a refund until December! We will have made 2 payments to Affirm by then & they will not help us there either. I have gone to the storefront that sold the product & this seems to be a scam as it has happened many times to others. Same dog brush. Amazon marks through each customer review. Very peculiar. We need our refund! Item shipped by Amazon, so has be internal issue.
Business Response
Date: 11/23/2022
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after December 18, 2022, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Regards,
***********************
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, We own surprisemegifts (merchant token A2X93IBR1YZ3OS) using the approved brand name Surprise! Candles. Amazon has removed 138 of our branded listings because they deemed the product cash which are prohibited products on amazon. These items are not cash They include a cash prize inside the item itself, but we are selling a candle or bath bomb. The customer must use the product before getting to the prize inside. Please immediately approval to relist these items ASAP as it is not against ** policies.ASINs are B0B6Q53HKS B0B6Q5CTGC B0B6Q5FJ1M B0B6Q778CX ********************* B0B6Q91K6K B0B6Q93C3Y ***************************************************************** B0B6QBBCRQ ********************* ****************************************************** ******************************************* B0B6QJ9853 B0B6YQK4CC B0B6YTD9W7 ******************************** B0B6Z31159 B0B6Z39ZQL B0B6Z461LG B0B6Z47RB4 B0B6Z5H3FD ********************* B0B6ZBPV3N B0B6ZH174H B0B6ZJRW1P B0B6ZLT9D6 **************************************************************************** B0B6QCXCXV B0B6QCJF76 B0B6QB9NCK B0B6QB96G5 **************************************************************************** B0B6Q2RT4K ******************************** ***************************************************************** B0BCMTK814 ****************************************************** B0BCMYMYWS B0BCMYXMQK ********************* ********************* ******************************** B0B6Q6C4H7 B0B6Q6KZRR B0B6Q75YNY B0B6Q7F8J3 ********************* ********************* B0B6Q9C1J7 ********************* B0B6Q5451Y ********************* ********************* ********************* ********************* ******************************************* ****************************************************** B0B4HKG9LV **************************************************************************** B0B4FNKVKF B08563W1R3 ****************************************************** ********************************
Business Response
Date: 11/14/2022
Hello,

We have reviewed the Selling Partner's ASINs and an email was sent to them informing them of our decision on 11/14/2022.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received my brand new graphics card from them, but not only is it not sealed, but the box is all banged up. They gave me an open box when I clearly paid for a new one. Contacted support all their suggestions were wait weeks upon weeks to send this item back and receive the one that I paid for.
Business Response
Date: 11/15/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:11/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered items on Amazon.com am in my profile settings i have specifically stated under the section of is there any specific delivery instructions that my apartment complex has a problem with packages being stolen so to not leave any of my items anywhere. Yet they are constantly leavening them an I am constantly not reviewing what I am paying for. They are refusing to cancel my orders that have yet to arrive but they also are not willing to follow the instructions stated on my account. They are not refunding me or resending my stolen items
Business Response
Date: 11/15/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on November 7 for a monitor. The monitor was guaranteed to be delivered on November 9. I pay for 2-day delivery. The monitor was not even shipped until November 9, when it was guaranteed delivery.There was no communication from Amazon for this delay violating the consumer contracts regulations of 2020.I contacted Amazon to alert them of the issue today, November 10, 2022, to inform them that the monitor was scheduled for delivery next week. I requested a refund per consumer contracts regulations of 2020, and they refused stating they had 30 days to deliver when it clearly states that since I pay for 2-day shipping, that does not apply.
Business Response
Date: 11/15/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/29/2022
This issue still needs to be resolved.

Although the item was finally delivered, it did not honor the 2-day shipping I paid for, nor was there any communication to say it would be late. In fact, they only shipped it the day it was supposed to be delivered.

Order placed
November 7, 2022
Total
$573.69
Ship to
*************************;
Order # ***-0203257-1505858

Business Response
Date: 12/14/2022
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry for any misunderstanding.

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed.

If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 12/14/2022

Complaint: 18386593

I am rejecting this response because:

This response does not address the issue. The item was not shipped until the day it was guaranteed for delivery. There was absolutely no communication as required that it would be late whatsoever.
Unacceptable.

Sincerely,

*************************
Business Response
Date: 01/07/2023
Hello *******,

I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delayed delivery of your order of Philips 271E1S 27" Frameless Monitor.

Please understand, despite our best efforts to provide 100% on time order fulfillment, there are rare situations outside of our control that can impact our ability to deliver on that guarantee. In such cases the promise is backed by a money back guarantee. We don't expect our customers to pay for a service or item they didn't receive.

The standard compensation in these situations is to refund the shipping charges and replace or refund the items as needed. Our associates were following this policy with the offers made. I want to assure you that no disrespect for your recent experiences was intended.

We added a promotional credit of $15.00 in November 2022 as a gesture of goodwill.

Link to Delivery Guarantees: ************************************************************************************
Link to Guaranteed Delivery Terms and Conditions: Guaranteed Delivery Terms and Conditions
Link to Federal Trade Commission: *******************************************************************************************;(specifically under section, 'Complying With The Rule')

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to ComfyPoint seller account. The real owner of ComfyPoint seller account is PANMARCO LLC (Contact person - ***************************). PANMARCO LLC was my business partner from February to August, 2018. But I stopped working with them a long time ago due to the threat of violating Amazon Policies on their part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with ComfyPoint account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with PANMARCO LLC on February 3, 2018 (see Partnership Agreement). On August 24, 2018 I notified PANMARCO LLC about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify PANMARCO LLC in advance 3 days before the partnership termination. On August 27, 2018 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 12/09/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 12/10/2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a subscription for Amazon kids plus and canceled it. But then the next month a new subscription started under a new amazon free time unltd name but was the same thing. Didn't actively subscribe or enter payment details and it chose the same card that isn't the default payment ro pay for the new subscription they didn't email a cancelation notice.
Business Response
Date: 11/15/2022
Hello ********,

I'm ***** from Amazon.com.

I'd request you to please help us with the email address of your Amazon.com account in which the subscription was active.

We look forward to hearing from you soon.

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