Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is holding my funds captive for an undisclosed amount of time. They also closed my selling account which was my only source of provision for both myself and my family, which has made finances extremely tough as of late.
Business Response
Date: 11/11/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/11/2022.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 11/12/2022

Complaint: 18386183

I am rejecting this response because:

Sincerely,

Prince Bajon Bihai
Prince Bajon Bihai I have submitted the specific documentation which the company asked me to submit. I no longer have any business relationships with the aforementioned Sales Expert LLC. Here I have attached a notarized document which states the terms of this termination. Furthermore I have attached a form of identification of myself, my businesses EIN cover letter, as well as the notarized contract termination. Yet Amazon has refused to reinstate my account. I have no relation to Sales Expert, I was contracted by them for a short period of time. I have not broken any of Amazon's policies and they have been extremely delayed in resolving my cases. I has been over 120 days.
Business Response
Date: 12/02/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Business Response
Date: 12/05/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on December 5, 2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/06/2022

Complaint: 18386183

I am rejecting this response because: Amazon continually uses this excuse to avoid resolving my issue via the BBB channel.

Sincerely,

Prince Bajon Bihai
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a swimming pool heater heat pump on June 10th, 2022. Item was delivered on June 16, ********************************** about June 29th. Leak was detected shortly thereafter, customer service rep for "In the Swim" (seller on Amazon) advised that its probably condensation. Unfortunately the leak did not halt, Seller was recontacted and explained that **** persisted they advised that it was a manufacturing defect and covered under warranty by manufacture, Raypak. Unit was registered and warranty claim filed with Raypak August 16th, 2022. ****** has been unable to find a service technician in my area that can service the heater, they attempted to hire a HVAC service company whom sent out a tech August 31st 2022. He found the leak, but was unable to service the unit as he, "Have no idea where to start and I'm afraid to open it". No other service techs have been attempted. ****** then ignored any attempt at communication stating that it would have to be handled by a supervisor "*************************" Heat Pump Technical Support Supervisor. *************** emailed me on October 25th 2022 asking me where the leak was coming from on the unit. The unit is currently out of use as the weather has turned colder and the pool is closed for the season. Mr ******* response was to wait until Spring once the pool is open and if still leaking recontact him. In the Swim (seller) will not honor return due to manufacture warranty and it being past 30days of sale date. Amazon has declined to honor its "A to Z Guarantee" as it is past the 30 day sale date as well.
Business Response
Date: 11/12/2022
Hello,

The A to Z claim on Order 111-2625041-4945015 has been closed because buyer did not contact the seller to report the issue within the return window period. If the item is defective or damaged, it may be under warranty with the manufacturer. For help with this issue, we encourage buyer to contact manufacturer. If, manufacturer is unable to provide warranty support, buyer can provide us documentation from the manufacturer stating they cannot honor the warranty for order 111-2625041-4945015.

Sincerely,
Customer Answer
Date: 11/12/2022

Complaint: 18386106

I am rejecting this response because: Amazon was made fully aware of the defect prior to filing the "A to Z Guarantee", they were aware of the timing and the reason why the report was delayed. In the Swim & Raypak were also included in this situation and made aware from the onset as to the nature of the problem.

Sincerely,

*****************
Customer Answer
Date: 11/22/2022
I am not going to get into the timing of when this defect appear in this $4000 heat pump. It's juvenile to deflect responsibility for a product defect behind a 30 day limited window. Amazon profited from the sale of this product, they approved the advertisement, and they should be aware that there have been several complaints of similar nature about this manufacture and appear within the BBB system (Amazon can do it's own homework and look up those complaints they are readily available on the internet). All 3 corporations have been given great latitude to resolve this defect, all 3 have ignored or attempted to hide behind some policy (30 day), all 3 have profited from my purchase and been fully compensated. Bottom line is that this consumer has remitted money for a faulty product, and none of the corporations, Amazon included, have embraced the corporate responsibly to ensure that it is a fully functional product.
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They cancelled my prime membership subscription without me asking I never asked for my membership to be cancelled they did this against my wishes I never even spoke to that department your customer service representative talked to the other department and they cancelled something that I did not ask to be cancelled
Business Response
Date: 11/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking your complaint I see that you were referring to the overdraft fee with the customer service team.

In order to help you with the refund for it, the team processed the refund for the charges. At that time while processing the refund the prime was cancelled.

However as we can see the prime on your account is currently active.Thanks for being a valuable prime customer, I'll take this as feedback and forward to the concern team to look into it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A month ago Amazon closed my account for no reason. They said it was an issue with me selling something or trying to extort money from a buyer. I have never contacted a buyer and have never sold anything on Amazon. They closed my account, cancelled all my orders and would not tell me why. I have contacted them multiple times, by email and phone, all I get is the run around or a promise of an email in ***** hours that never comes. There customer service is terrible and they have caused me hours of lost time, having to reset up my account, Having to go get stuff from orders they cancelled for no reason etc. They of course turned my account back on because I have never done anything wrong. No explanation, no one ever calls you back or it's "another departments job" I think someone screwed up and is trying not to get fired. But I'm not going away until they answer me and make it right for what they did.
Business Response
Date: 11/14/2022
Greetings from Amazon,

I understand that the seller contacted us regarding account deactivation due to selling products not allowed in Amazon or extorting money from a buyer.

Unfortunately, I was unable to relate a selling account for the email address provided: ******************** For account confidentiality reasons we cannot release account information to an email address other than the one associated with the Amazon selling account.

The seller can resend message and provide the correct email address so that we may assist you better.

We understand this is not the outcome you were hoping for in this situation, but it is important for us to complete the security verification process to safeguard confidential information related to the seller Amazon account.

Thank you for understanding.
Customer Answer
Date: 11/15/2022

Complaint: 18386078

I am rejecting this response because: I was NEVER a seller and you are ignoring the question. This is nothing but the run around and double talk because you refuse to deal with the issue. The its not my department excuse doesnt hold water. You are Amazon, Im sure someone there deals with this. Please forward this to a supervisor because you obviously dont understand the issue.

Sincerely,

***********************
Customer Answer
Date: 11/21/2022
Its the same one on here, *******************
Business Response
Date: 12/14/2022
Hello ****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your BBB complaint and I understand your concern about your account.

Upon checking your account registered with email address ********************* we found no issue. Your account is under active status and we see you're actively using its services.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order (114-7099973-2968208) on Sept 29 for Dog Food. I double checked that the order was coming from Amazon and not a private seller. I called amazon customer service on 10/13 because the order that was supposed to be delivered in a couple days kept getting pushed out, finally to Nov. I could tell based on experience that when reviewing tracking this order was not shipped or was lost. I found out with surprise that this was actually a private seller and not Amazon. CS helped me contact the seller who responded the same day with the same tracking information on Amazon. I responded explaining the order has to be lost and I wanted a refund. No response. I decided to give it some time. I finally called Amazon CS today and was told that they cant take action because they have to contact the seller again requesting refund and I had to wait until Monday (Thurs today) to call back to tell them I did not get a response (because I know I wont) and then they can log it and I can get refunded. I asked about speaking to a supervisor but was told the supervisor will tell me the same thing. Being a long time Prime Member and consistent spending customer (with minimal complaints over the years), I am frustrated enough to consider other shopping avenues and not use Amazon anymore. I have lost trust in this Company for allowing fraudulent sellers and mis-representing information to customers. Buyer beware with Amazon.
Business Response
Date: 11/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ID: *******************.

Upon checking the order I see that the agent contacted seller on 11/10/22 10:09:17 AM PST. The seller will take time to respond to our request, They usually respond to ** within 48hrs.

If the seller is not responding or not helpful, we can go for *** claim as it will be the next step.

Please feel free to contact ** directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Garmin Forerunner 955S, *signature not stated needed for delivery, Amazon stated no signature required *Amazon sent me to wrong *** location, *** gave a different location *Amazon continually hung-up call without resolution, eventually was offered $50 credit for inconvenience *Mgr. who offered credit supposedly did not note my account of credit, no credit appeared on my account *Hung up on several more times with mgrs. stating will not help because not on account *Tried to refile complaint, told they do not care *They refuse to give $50 credit on $584 charge for inconvenience because they made an error several times.*I want the $50 credit; I was given option to leave as is meaning no credit or cancel membership. They would not refund me on that either. * 4 hours of dealing with amazon got me nowhere. 3 out of 4 orders with them has an issue of falling off truck, vanishing, showing up broken, showing up used, not showing up on time as prime membership promised & customer service is difficult to deal with. They should be held accountable for poor service and staying within what the membership allots for as well as if they offer a credit to actually give that credit. Last night due to giving me an address that never had my package I was left in a parking lot crying in frustration as that *** location 100% confirmed they never had the package. The address was in fact given to me by an Amazon Mgr.
Business Response
Date: 11/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint I see that you are referring to the $50 promotional credit.

I've gone through your account and previous communication and no where it is promised to issue $50 promotional credit.

In this case I'm sorry that we can't offer any type of promotional credit to your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/11/2022
I was told because of all the issues that day that I would receive a credit on my account. I do not know why they are stating a promotional credit. Amazon has done nothing in this instance except to lie and give me the run around. They literally sent me to the wrong *** location and left me in a dark parking lot. This was part of the reason for the credit. I did speak with someone at Amazon in one of their specialty departments. I was told point blank that because as they put it I hung up which I did not hang up the call actually disconnected that they are choosing to not honor the credit which is why they are stating there are no notes on my account. Amazon has made numerous errors in which some of those errors have resulted in them giving me a credit as well as a partial reimbursement on my prime membership over the past 2 years. I am not accepting the response given as it is blatantly false. They offered a $50 credit and refused. Now as of this morning Amazon has taken it upon them selves to refund somthing on my account that I did not order making it look like there is an error by hacking or my account was compromised. I feel they are attempting to close my account stating compromised without giving any form of a refund. They are doing bad business at this point and I am greatly concerned at this point on how they are choosing to conduct themselves at this time. I would like further action looked into this.
Complaint: 18386053

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, May we please get help by reaching Amazon to reactivate our account for the first instance of a Drop Shipping Violation, I understand that we have broken the customer and **********************'s trust and this is by honest mistake on our part, I have been making progress and training my staff not to commit the same error. Hope you could help us reach Amazon "attached is my Plan of Action" May their hearts be filled with compassion and consider our POA, we promise to show the efforts made by my team to follow Amazon's policy if given another chance. Sincerely,***********************
Business Response
Date: 11/15/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/15/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/18/2022

Complaint: 18385932

Dear Amazon,

We sent an appeal to our account as soon as we received the notification on Sept. 20, 2022, as it was denied so we submitted another appeal and send another through BBB, apologies if it's not sufficient, however, hope you can consider our new appeal as the account will no longer pose a risk. I have attached our new Plan of Action.

Hope you can consider and give us chance to restart selling following Amazon policies.

Sincerely,

***********************
Business Response
Date: 11/30/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 20, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until December 19, 2022. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 12/06/2022

Complaint: 18385932

Hello Amazon,

We understand that selling on Amazon is a privilege and we strive to
provide the best service to Amazon customers.

Customer satisfaction with my products ** always been my priority and
making them happy is my constant concern. Hence, with this, I renew our
commitment to our customers and to Amazon to follow all of Amazon's
Seller guidelines and business agreements, as strictly as possible and
always ensure our customers are satisfied with their buying experience.

Hoping for a favorable response from your kind department

Sincerely,
Camojem Home Deals
Initial Complaint
Date:11/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After speaking with multiple representatives and constantly requesting a supervisor someone named ***** answered the phone after I was transferred claiming to be a supervisor and she lied she is not a supervisor I have never received my item and they will not process a refund this has happened multiple times already with amazon marking items as delivered that never actually where delivered. The cameras in my building prove that my car cover was never delivered on the 7th or the 8th
Customer Answer
Date: 11/10/2022
This message is in regard to complaint submitted on 11/8/2022 against Amazon.com. complaint was assigned ID ********.
Business Response
Date: 12/13/2022
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-6664767-2879439.

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,

***********************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I am writing because Amazon illegally refuses to remove violations on my account. I am talking about the Amazon Restricted Product policy violation on ASIN B08WWT1GLJ, ******************************************************************, ASIN B097CHW5LW, ASIN B097CBSYCY, Asin B09Y2WWNRP, ASIN B09Y2XS2BJ.November 7 at 10:07 - 10:41 (******* time) I talked with Amazon support. The support answered me on the call (you can listen to this recording through the internal system) that my violations can be removed from my account earlier than 180 days if I submit an additional and strong plan of action to Amazon. I did everything as the support on the call asked me to. I have submitted my advanced plan of action, removed all my listings that *** have violated Amazon policies, and removed all items from the Amazon warehouse. But support cannot remove violations from my account for unknown reasons.That is, Amazon contradicts itself. Amazon asked me to fulfill specific requirements to obtain a result in removing violations from my account, I did everything, but I was denied again. I am deliberately misled, deceived, and given false hopes.According to the new account rating system, these violations significantly impact my account. I greatly value my business and am afraid my account *** be suspended. Please take action and remove the violations from my account, as I have done everything that Amazon requires of me.Please check my plan of action, I have attached it to this message.
Business Response
Date: 11/15/2022
Hello from Amazon,

To whomsoever it may concern,

This is regarding complaint ID: ********. We reviewed the issue and identified that the Selling Partner's(**) ****s : B08WWT1GLJ, **********************************, B097CGPK6C, B097CHW5LW, B097CBSYCY, ********************** were suppressed because they were identified as US paper currency. The listing or sale of US paper currency is prohibited by Amazon policy and therefore the ****s cannot be reinstated

The ** acknowledged that they listed the ****s in violation of our policies and has provided a Plan of Action(POA) requesting the violations pertaining to the ****s be removed from their account . However, the violations can only be removed from ** account metrics under one of the following scenarios.

1. If a ** successfully appeals the **** suppression and the **** is reinstated.
2 In case, it has been more than 180 days since the violation was detected on the **s account.

Since neither of the aforementioned scenarios are true in this case, the ** will have to wait for the metrics report to refresh after 180 days when the violations will drop automatically from their account. The communication that the ** received regarding a POA addressing the issue before 180 days, was provided in error. We regret any inconvenience this may have caused and have notified the ** of the same on 11/15/2022.

In summary, the ****s will remain suppressed and the violations will remain on the account, however the ** need not worry about their account being suspended since they have already provided a POA for the issue.

Regards,
Amazon.com
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-1433521-0760215 placed. Item was not as described. Spoke to chat rep for resolution. Refund process started. Asked for courtesy credit for the wrong described item sent and the amount of time wasted to repackage and send item back. $150 courtesy credit was agreed by chat agent. Now Amazon said that was done in error and no credit will be issued.Chat history below:******** has joined & will be ready to chat in just a minute.please read history last rep disconnected 9:40 PM ******** | **************** Hi, This is Rosaliza, I will further be assisting you today!Please allow me a moment so that I can take a look at the previous conversation to understand your concern.1 X Lexicon Elle Accent Chair, Brown 1 X Lexicon Elle Accent Chair, ***** are these the items?No need to send picture I believe you R9:41 PM yes 9:41 PM Rosaliza | **************** thanks for confirming'In this case I can help you with a refund on return so that you can reorder this again with the correct color from another seller is that okay?R9:43 PM yes please please keep in mind, the color orderred were correct but it was not what was delivered 9:43 PM Rosaliza | **************** I see IM sorry to hear that R9:43 PM please provide proper courtesy credit for all the time wasted on both orders 9:43 PM Rosaliza | **************** may I know how much would you like for the credit?so that I can request it here R9:44 PM I assume I ahve to repackage everything and bring it to *** store on both chairs. can you provide $150 credit for the all that is time and effort wasted 9:45 PM Rosaliza | **************** sure I can request a refund for the amount of $150.00 please allow me a moment I have requested a $150.00 refund for both items back to your original payment method. Please expect an email confirmation within 24 hours Is there anything else you want me to assist?R9:47 PM how do I return these?9:47 PM ******** | **************** I can help you with a return label for these one m
Business Response
Date: 11/15/2022
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your order #***-1433521-0760215.

I've checked and found that we issued full refund to your order for $281.44 and ****** to your Original payment method on November 10, 2022. In this case, we're unable to provide any courtesy credits.

We apologize for the inconvenience caused to you in this case

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/15/2022

Complaint: 18385772

I am rejecting this response because:
As communicated with Amazon multiple times. It was the chat rep on Oct 23 that reviewed, and agreed to provide a courtesy credit of $150 as an exception to issue with the order. As a customer service rep, who clearly agreed to the credit (and I'm not talking about refund), in writing tracked in history, how can Amazon back out of something one of their reps agreed to? This is just bad business to have representatives who have the ability and consistently serve clients and provide such exceptions to be rejected even through it was initially agreed upon and promised. This is a breach of contract between parties which is in writing. How can I trust Amazon reps going forward? For all I know they can reject / deny all previous agreements at will. This is not how business should be done.

Sincerely,

*******************

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