Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,708 total complaints in the last 3 years.
16,363 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order. Amazon pre-authorized the amount twice and said they did it because they changed vendors. They shipped the order and I have received it. They charged me already, but I spoke with my bank and Amazon and each one is telling me to contact the other for the release of my funds. They have been on hold 7 days already. I just spent an hour on the phone with Amazon again and they are telling me that they can't release my funds because it was a pre-authorization, (unauthorized in the first place) but the bank is telling me that Amazon can release/cancel. Amazon is stating that the only way they will cancel is if I return the item, but that is not releasing the duplicate funds. He said they will only refund $33.53. I just need them to release my money so that I can pay my bills. Not even asking for the overdraft fee I'm going to incur for the scheduled bill that will NOT go through due to them holding my funds.
Business Response
Date: 11/12/2022
Hello,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the extra authorization transaction for $33.53 that isn't released yet on the order #***-1206861-3549047. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time they took to share these details.

I've reviewed the payment details on the order and can confirm that the authorization for $33.53 was successfully cancelled on the order on November 4, 2022.

Below are the details of the cancelled Settlement Verification Code: ****** ; Transaction Id: ************

Further, if the payment method used on the order is a Debit card, this may take up to 10 business days for your bank to release the authorization hold. (For Credit cards, this is usually 3-5 business days).

You'll need to contact your bank for assistance. They can clarify on how long they hold payment authorizations for online orders. Providing the details provided above may help them to provide more information on this.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They released my funds after the complaint was submitted. Sad that it takes these measures and hours on the phone.

Sincerely,

***************************
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two chairs on Oct 30, 2022 through a third party seller on Amazon.com ($326.99 each plus tax total cost was $710.38) but the item was shipped by Amazon. I received a delivery of one chair and one gazebo (not what I ordered) on November 2, 2022 at about 7 am. I immediately called Amazon and explained that I had only received one chair, and then realizing the gazebo was sent in error explained that to the rep. I was prompted to send pictures of the box and label and was told to call back a few hours later. When I called back I was told that yes the wrong item was sent, but in order to get my correct item I had to return the incorrect item, wait for a refund and then repurchase the item again. I spoke to two or three representatives, none of which would expedite the refund or process for me - even though this was an Amazon error. One supervisor even admitted to me that had I just complained I didn't receive my item I would have immediately gotten a refund plus got to keep the Gazebo but since I was honest I was out of luck. I immediately shipped back the gazebo the next day and it was delivered to Amazon **** tracking confirmed) on 11/08. Today when I asked about the refund I was told I need to give them 14 business days to process the return before they refund me. This is insane, I was wronged here and they think because they are a big corporation they can bully me. The representatives are increasingly rude and unhelpful, they have stolen my money and not provided me with the product I purchased. I was honest and even returned the incorrect product and still they want me to continue waiting. How are they allowed to do this?
Business Response
Date: 11/12/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the Order ID: ******************* regarding the return refund issue.

Upon checking the order as per the return tracking, the item returned to fulfillment center on Nov 8, 2022.

The team takes time to look on the item and the issue and process the refund, It usually takes 14 days to complete the process.

We don't have option to process any advance refund as the team will take action on the refund. I request you to wait till the refund is issued.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 11/13/2022

Complaint: 18389434

I am rejecting this response because:
I understand that this is the return policy for Amazon.com. As frustrating as that is for customers to wait extra time after returning an unwanted item, there are protocols that need to be followed, I am not arguing that.
However this is not that situation. I am NOT waiting for a refund on an item I ordered and did not like or want.
This is an entirely different scenario. I ordered and paid for a product on October 30. It is over 2 weeks since that time. I have not received the item ordered nor is it in transit. I have not received a refund for the unsent item nor is the refund in middle of processing. This is theft of over $350!
At this point I want my refund and I want compensation for my troubles. I have spent the last two weeks trying to explain this to numerous amazon employees all of whom read me a scripted response and refuse to help. I have done nothing wrong. I have gone above and beyond to be patient, honest and respectful. All I am getting is more textbook trope. Please wait, we're sorry for the inconvenience blah blah blah. I have been wronged here and there is not other way to look at this situation.

Please do the right thing and refund me my money immediately. I don't care what kind of process needs to be gone through on your end. Amazon made a mistake and needs to stand by it and fix it!

Sincerely,

***********************
Business Response
Date: 11/17/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the refund for the item which you returned which you received as wrong item.

But I'm sorry, the refund will be issued automatically once the return is processed. We don't have any control over it to take action on it and process refund.

As the item marked as returned to fulfillment center on Nov 8, 2022. The team takes time to look on the item and the issue and process the refund, It usually takes 14 days to complete the process.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 11/19/2022

Complaint: 18389434

I am rejecting this response because:
The response is not helpful or relevant to my request and issue!
I don't understand why I keep getting the same email and not an actual response to my actual complaint but I will copy and paste my last response.
Hello,

You sent me this same message earlier last week and again my response is the same. I understand this is the protocol for a return. This is NOT a return. At this point I paid for an item over 2 weeks ago and haven't received it- nor is it in transit! This is Theft or Fraud in either case I am due a full refund for my item immediately!

The fact that I in good faith returned an item shipped incorrectly should only prove to you how honest and accommodating I am. All I want is my money or my item. I don't understand the difficulty here.

This must be escalated to someone who can actually fix the problem.

Thank you,
******

Sincerely,

***********************
Business Response
Date: 11/29/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you didn't receive the correct item which you ordered. Instead of the correct item you received wrong item which you returned.

The refund for the item will be issued automatically from the concern team. We don't have any control over it.

I request you to wait for the refund to be issued by the team as they will investigate the issue and take actions accordingly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 12/02/2022

Complaint: 18389434

I am rejecting this response because:
Despite what you wrote you obviously do not understand the situation. The answer cannot be "I can't help" This is your company and your reputation. You did not provide an item that was paid for. Refund the money, it's that simple. I'm done with waiting. I was told to ship it back- I did, I was told wait 7 days, I did, I was told wait 14 days - I did, now its over 3 weeks since Amazon received the returned incorrect item. This is not an ethical business practice. I don't know why this is happening to me now, but if Amazon continues to operate like this the word will spread and you will see that consumers like me are going to be going elsewhere to purchase their goods.

Sincerely,

***********************
Business Response
Date: 01/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the Order ID: ******************* regarding the return refund issue.

Upon checking the order, the refund of $343.20 for the item XSPRACER Convertible Chair Bed, Sleeper Chair Bed 3 in 1, Adjustable Recliner,Armchair, Sofa, Bed, Fleece, Dark Gray, Single One was issued on Sunday, December 18, 2022 to you Amazon gift card balance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is for order# ***************************** is for corsair dominator platinum rgb ddr5 32gb ram. I have returned the item and shows delivered on 11/03/2022 but still have not received a refund or showing amazon is marking it as received. Contacted customer service and was told the same information over and over and nothing in regard to the order just account verification which I am the account holder and verified the account weeks ago. Showing that the information had no value. Requesting Amazon issue my refund back to my amazon account in the total of $213.99. If this is completed I will mark this claim as resolved. Tracking# is 1ZR9Y3179088402954.
Business Response
Date: 11/30/2022
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've got the details of the Order ID: ******************* for item: CORSAIR Dominator Platinum RGB DDR5 32GB (2x16GB) DDR5 **** (PC5-41600) C40 1.25V - Black reviewed by our internal team.

I see that refund has been issued on Saturday, November 12, 2022 at 10:05 AM (PST) to your amazon account gift card balance.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=111-2524772-3669810

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:11/10/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to return the Omron **** blood pressure monitor after using Amazon Prime to purchase it at ******. Amazon claims 30 day returns for products however did not make non-returnable products in clear noticeable text. It was more of fine print. It was misleading from the ads and over the phone that for Amazon Prime that products are returnable in 30 days to get me to sign up, and they tried deceiving customers by making the sale price large font colors and noticeable while the return policy was barely noticeable. I actually found from customer service that I would have to click on the link to see that. Amazon claims that blood pressure monitors are not returnable and non-refundable even though other major retailers such as **************** Target, and Omron itself makes the ** monitors returnable and refundable. After making a phone call to customer service that was rerouted outside of the **** to a foreign country such as ***************. The call center there refuses to make an exception even though I am not satisfied with the device, device has poor and faulty designs that are not repairable and can pose a risk to safety with inaccurate blood pressure readings. I found this out by comparing this ** monitor with the hospital's advance calibrated ** monitor. **************** referred me to the manufacturer Omron, however they said they are not responsible for the return policy since they had a signed a contract with Amazon to manufacture this ** monitor specifically for Amazon to sell to its customers. So its actually an Amazon product with Omron's name and brand on it. Foreign customer service representatives continue to give me the round around, making unnecessary demands, and refuse to allow me to return and get the full refund on the product which I am not satisfied with and poses serious design flaws.
Business Response
Date: 11/15/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm so sorry for the poor experience youve had with our customer service. We want our customers to enjoy stress free shopping and stellar customer service and we fell short of that standard. For that, I apologize. We will make sure proper coaching is provided to the associates to avoid this kind of situation in future. When the item is non-returnable, we wont have the option to create a return.

More details on our return policy: https://www.amazon.com/gp/help/customer/display.html/?nodeId=****************

Upon checking I see that as the item is non-returnable full refund has been issued. On this occasion, we don't require you to return the original. You're welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=114-5460611-6986608

We appreciate your business and hope to have the opportunity to serve you again in the future.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.
Regards,
Naveen
Amazon.com
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When trying to return a damaged item through Amazon's current return policy, their site takes you on a cycle that goes back to the first instruction. Site tells you that the item you are trying to return "requires additional support, contact customer service" When you click the button for customer service, it asks you what you would like to do. You ************ item and it makes you select the item you would like to return. It tells you again that the item selected requires additional support, contact customer service The process does not lead you to a resolution. Also, there is no longer a chat feature to help resolve problems.
Business Response
Date: 11/12/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding returning items. However, I'm unable to determine the exact order number you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had submitted a complaint to customer service about ***** not functioning properly, and has failed to deliver its services as advertised. This was initiated weeks ago, and I have been left with devices that constantly have connectivity issues, non-responsive or fails to recognize programmed skills, and consistently require my internet router to be reset. My household members have also been disadvantaged by this, as none of the skills, voice recognition, and other features that appealed to us in advertisement are functioning. The customer support agent did not follow up with me as discussed, I have not received a copy or confirmation of my requested refund, and the time since then has been over 30 days. I have spent thousands of US dollars with this company, and for their services. ***** enabled devices have been promoted as smart-devices with several alluring capabilities, but when I insist that there is a problem, nobody from this company will provide the resolution. This is entirely recognized as deception. The cost of maintaining these ***** enabled devices through Ring, and various other ***** affiliated third parties has reached hundreds to thousands. I am actively seeking resolution, but the time for this to be kindly resolved is fading away very quickly. So once more, instead of intentionally mislead and deceiving your consumers, I suggest that Amazon provide helpful, reasonable, resolution, or else I along with the many other consumers of this company, will cease all relations with Amazon. This is beyond frustrating, as I have been patiently waiting and imitating contact attempts on various occasions.
Business Response
Date: 11/15/2022
Hello,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have got the details of the complaint reviewed by our Alexa support team and received a response from them as they need more information from you as there isn't any registered Echo Devices or any previous contacts with the our customer service found on your account.

In this case, to get this reviewed further, please verify the email address from which you have reached out to **************** on this issue and email address associated with any registered/active Echo Devices.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a kid fire tablet 10 delivered October 8th (ish) it was broken by my son and asked for a new one under the "2 year worry free guarantee"After arguing with a bit, ***** told bt Amazon to ask for a refund and repurchase it at a higher price. After an hour I was promised an exchange and a free shipping label by postal mail. I never received the label, of course and the item was due by Nov 8th. I argued again with a bot, together transferred around, because a shipping label is apparently a really hard thing I finally get a link for a label to print, Amazon failing to have one sent, and when I brought it that I made a game order yesterday and Amazon failed to deliver on time the reprinted and closed the chat, now I can't even get the return label link and clink on the chat notifications only takes me back to my orders.IF AMAZON WANTS THE BROKEN TABLET BACK THEY NEED TO MAIL MR A RETURN LABEL. IF THEY DO NOT I WILL CONSIDER IT ABANDONED AND THROW IT AWAY. I expect reasonable compensation for absolutely failing to meet a "worry free" guarantee, and for failing to deliver my package yesterday causing me to cancel the additional order.
Business Response
Date: 11/15/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for all the inconveniences you've been experiencing with the mailing label, I want to try and resolve this issue for you. I've created an authorized return label that *** only be used for the return of this Fire HD 10 Kids tablet, 10.1", 1080p Full HD, ages 3-7, 32 GB, Aquamarine. Follow the link below to print your mailing label:
https://www.amazon.com/gp/orc/rml/DsJKDGJfRRMA

If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.
This page contains instructions on printing your label, preparing your package for return shipment, and finding the *** drop-off location nearest you.

If you don't have a printer, you *** want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use--often free of charge. Alternatively, Amazon can mail you a label for a $1 charge. If you're unable to print the label, please contact us and let us know:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html

Once you've shipped the return, you can track your return on its way back to us here:
http://www.amazon.com/gp/orc/returns/track/DsJKDGJfRRMA

After the carrier has received your item, it can take up to two weeks for us to receive and then process your return. See our Returns options for details http://www.amazon.com/help/returns#receive.

We need to receive your return of the original item within 30 days. If we don't receive it by then, we'll charge your original payment method for the cost of the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/15/2022

Complaint: 18388969

I am rejecting this response because:

This is absolutely showing the serice I have received from Amazon up to this point.

i have already been promised a free shipping label to be sent to me via postal mail and their response to my conplaint of now 2 hours of time dealing with their horribke serivce, they send me a link to print a label.

As I have previously mentioned,the return of the item is dependent on my receipt of a free shipping label by postal mail.

I am preparing to complete my promise and throw the item into he trash since Amazon clearly doesn't want it back. I will send all of this to my credit card company to dispute any charge Amazon may try to put on me for disposing of their trash they refuse to claim.

I am also demand a response to Amazon failing to meet shipping time lines for a strive which I pay a monthly fee.

Please send this to an Amazon representative that does not move even further backwards in their lack of service. Inwill dispose of this item in 72 hours should I not receive confirmation of a return label and compensation for my time in dealing with Amazon's failed worry free guarantee.

Sincerely,

***********************
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello:This complaint is in regards to order number 112-8152407-9900205.The order was supposed to be for a ****** RXA4A. I did not receive a RXA4A Last evening November 9, 2022 *** arrived at my home at approximately 7:18 PM and delivered a box that was poorly taped on the top with 3 strips of tape and was open and falling apart on the bottom of box. The *** driver appeared to almost drop the box due to box falling apart. He sat the box down on top side due to box being open on the bottom. When i questioned if he had dropped it he denied doing so. I was able to see inside the box due to it being open and saw there was a box that said ****** inside the larger damaged box. I picked up smaller box labeled ****** to ensure no damage to that box. There was no obvious major damage to the ****** box. He asked my name and gave me an electronic device to sign and I signed confirming delivery.I carried the ****** box into my home. My spouse carried in larger damaged box. Upon sitting box down I noticed that the box said RX-A6 when the box should have shown RX-A4. The box also appears as if it had been opened previously due to an overlapping of clear tape sealing top of box. I am not sure if this item is used/renewed as I would not expect to see that tape. I will include photos that are pertinent.I am now requesting the following: I want to keep this as easy as possible.1 Please issue refund to **** card ending in **** and restore gift card balance used for order number 112-8152407-9900205 due to not providing the product ordered. I will take care of reordering item if I choose to reorder. I should not suffer this loss.2 I received an item that I did not order and according to FTC guidelines in ***************** Im not required to send back item as Amazon sent me something I did not order this is Amazon responsibility to ensure correct order I will either dispose donate or use item. Since I do not have a receipt for item as this item differs from what was ordered
Business Response
Date: 11/15/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about that you received rxa6a instead of ****** RX-A4A AVENTAGE 112-*******-9900205

You can return the rxa6a for a refund within 30 days of the date you received it. Please mail your package back using the return label provided in our ********************* (*************************************) or by clicking the following link:

******************************************************

In most cases, after the carrier has received your return package, it can take about two weeks for us to receive and process your return. Please note that international returns may take longer.

We hope to see you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 11/15/2022

Complaint: 18388856

I am rejecting this response because:

I do not believe my complaint was thoroughly read and addressed. I ask for Amazon to respond to one question.

Is it the intention of Amazon to fulfill order number 112-8152407-9900205 with ********** RXA4A? This was the item ordered and to date has not been received.

Sincerely,

*******************
Business Response
Date: 12/13/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry for the trouble with your Order No: 112-8152407-9900205

Further, I can confirm that a full refund has been processed as a charge dispute on Saturday, November 19, 2022 at 5:45 AM (PST) to Original payment method.
Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If you need more information or wish to cancel any disputes, please contact your card issuer.

The same has been shared through E-mail on Sunday, November 20, 2022 at 3:31 PM (PST)

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
*****************************
Customer Answer
Date: 12/19/2022

Complaint: 18388856

I am rejecting this response because:

You are doing nothing to help resolve this order issue.

Sincerely,

*******************
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a jacket on Amazon on 11/6. I was supposed to receive the order on Tuesday 11/8, then the shipping changed to 11/9. It now states "delayed". I contacted the customer service chat who promptly told me that it has been delivered and I should check with my "neighbors". I told him it had not been delivered, it says in transit. He then stated it was indeed in transit and would get it by the 12th. I asked to speak to a supervisor. Another person came on and told it would be here on the 15th. I went on the *** website that shows that only a label had been created. When I told the "supervisor" this, his response was that I had chosen regular shipping and not 1 day shipping. This is a lie, because you do not get that option when you order. He just kept repeating it would be here on the 15th. I told him *** shows it has not been shipped yet and I want a refund, that they did not fullfill the order as promised. I was told no, that i had to wait until the 15th. The resolution I am seeking is as follows: 1. I want a refund 2. I want it on record that these 2 associates were not providing good customer service and lied on several occasions.
Business Response
Date: 11/15/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you didn't receive your Order as of expected date for Order No: 112-3724997-9825050

Upon reviewing, I see that the Order was shipped out on Thursday, 10 November due to inventory and delivered on: Saturday, 12 November

We apologies for the Order delay and I've issued a $5 promotional credit for the inconvenience caused.
We hope to see you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory in terms of a refund. I want the coat and do not want a refund, but I do want it addressed that 2 employees lied to me and did not try to resolve the issue.

Sincerely,

*************************
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-5477908-4524237 This is ridiculous I have to file for a $7.55 charge. I ordered this book. It arrived damaged. I was told not to bother sending it back, just dispose of it, and they would send me a new one. Fast forward months. I get an email that I've been charged for not receiving the book back. Sure enough. $7.55 charge on my card on Oct 5th. I want my money back! I have done live chats at least 5 times and every time they PROMISE me they've fixed it and I'll see my money back soon.
Business Response
Date: 11/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order **********************. Due to the system issue, you were charged automatically by the system as the original item was not returned.

To resolve this issue I've processed the refund for $7.55 back to your original payment method.

You'll receive the refund within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

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