Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,770 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased with my debit card on 11/03/2022 some peppermint oil and another spray product from Amazon total purchase price $62.51 and delivered on 11/07/2022, however, when I RECEIVED the two bottles of peppermint oil, I immediately tried two drops of oils in my diffuser and noticed it did not smell of peppermint so I open the bottle to smell and they did not smell of peppermint, I requested a return receipt from Amazon. I received a returned email from Amazon with instruction for returning the item with the return label to attached to the box for return and drop off location for return, which was Kohls retail store near me, I immediately returned the item and RECEIVED an email from Amazon to confirm my refund for $42.39, however, it did not state if my refund was credited back to my debit card, Amazon , without my authorization, placed my refund of $42.39 on a gift card without notifying and said it was an error on their behalf and they could not and will not correct this error. I asked if they could transfer this credit to my debit card and they said NO, they are not willing to do so because the gift card has been authorized, I told them, I did not authorize that gift card, I want a credit, a full refund back to my debit card, for its fraud what they have done. They stole my money. Now they are blocking my access to my Amazon account, I can't sign in into my account. My password do not work. Constantly have to changed, they are being blocked by Amazon.
Business Response
Date: 11/12/2022
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order # 112-9621661-6520227. I've checked and I can see that there is a refund processed for the order.

A refund was reverted back to your original payment method on Friday, November 11, 2022 for $42.39. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=112-9621661-6520227

We've also checked with concerned team regarding account issue and the team has informed that there shall be no further interruptions with account login.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Customer Answer
Date: 11/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************
Initial Complaint
Date:11/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau! We have found a new supplier for our Amazon seller account. This action was requested from Amazon team. We spent a lot of time to find a new, high-quality supplier. We investigated a number of factors: market experience, customer reviews of the product, the quality and authenticity of the product. We purchased test batches of goods and carried out a number of tests. In the end, we were convinced that our new supplier CleanhomesSFR, LLC is trustworthy, and his goods are of very high quality. We send to Amazon an invoice from our new supplier for the purposes of its verification. However, Team refused to verify it. We want to ask you for help with our invoice verification. Sincerely,***********************, the owner of QunitShop
Business Response
Date: 11/14/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 14th November 2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/15/2022

Complaint: 18390433

I am rejecting this response because:

We have sent one more time the invoice from our new supplier with a request to verify it. Also we attached a detailed plan of action.

Sincerely,

***********************
Business Response
Date: 11/23/2022
Hello
We have reviewed your documentation and are unable to reinstate your account at this time. Please see prior communication received via email on appeal options.
Thanks
Amazon Seller Performance
Customer Answer
Date: 11/29/2022

Complaint: 18390433

I am rejecting this response because:

Our previous supplier Market AQ LLC turned out to be as unreliable as possible. Amazon Account Health Support recommended us to find a new supplier. We spent a lot of time to find a new, high-quality supplier. We investigated a number of factors: market experience, customer reviews of the product, the quality and authenticity of the product. We purchased test batches of goods and carried out a number of tests. In the end, we were convinced that our new supplier CleanhomesSFR, LLC is trustworthy, and his goods are of very high quality.We have prepared and sent to Amazon a very detailed plan of action regarding this moment as well as valid documents. We believe that our invoice must be accepted by Amazon.

Sincerely,

***********************
Initial Complaint
Date:11/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello My account was mistakenly closed. All orders are authorized and verified. Please reinstate my account so I can return my orders.
Business Response
Date: 11/27/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 27th November, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My account was closed mistakenly. All orders are authenticated and verified. Please reinstate my account as I have orders that I need to return. Also put a note on my account to not put a lock/hold on this account.
Business Response
Date: 11/16/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:11/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have / had an Amazon Prime account. One day I got a message of orders being made on my account. These were not made by me. I contacted Amazon by phone and explained the situation, They responded with email #1 (attached) and I followed the recommendations on that email. I then got notification that my password was successfully changed. I then set back up the 2 step verification system. This is logging in with your email or phone number and password. Then a text message is sent to the phone number on record. This code must be entered along with your login information to gain access to your account. After completing all of this I logged on and checked to see part of the orders that were made were cancelled as they had not been processed yet. But $76.00 in orders had been sent and delivered to some address in ***************. I live in ***** ******. So at this point there email (email #1) said that the other money would be restored. "It may take 2 to 3 days for the gift card balance to be available in your account". At this point I thought all was well and went about my day. 7 hours later I received another email from Amazon. This is email #2. This told me that by my request they changed the email address on my account. I did not request this action!! So I immediately tried to log in to my account. This is the message that I get when I try to login with my email address of ******************** which is the email I have always used. There was a problem. We cannot find an account with that email address.So once again I contacted Amazon by phone (I have made this same call 4 times now) to see why they changed my email address and how they could have gotten that request from me that I did not make. So they looked up my account by my phone number. The account is there under my phone number. It has my name on the account but no longer my email address. I have been unable now after 7 days of trying to get them to fix my account. I have money in there. Please help me here
Business Response
Date: 11/15/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your amazon account.

I can certainly understand your request and if I was in your position, I would attempt to do everything I could to regain that money back as well. Upon checking I see that your account is active now with email ID:
******************** and also your amazon account gift card balance has been restored. I refer you to review the emails sent on Monday, November 14, 2022 at 10:39 AM (PST).

You can view your gift card balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

We appreciate your business and hope to have the opportunity to serve you again in the future.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/7/2022 I purchased an item via my Amazon app, order #***-1796199-6253810, item description as reflected on the app/my order receipt: 'HOMEOART Gamer Room Decor Gaming Decor Graffiti Gamepad Painting Video Game *** Canvas Print Framed Wall ******** Boys Room Decor Playroom Decor (16"x16"x2 Panels).'On 10/11/22 I wrote a great review for the item, but I then received an email from Amazon stating that my review could not be posted because it did not comply with their guidelines. At first glance I thought this had to be spam, a fraud attempt on my account...some crazy mistake, because my review had absolutely nothing out of compliance with their review guidelines. To verify authenticity of the email, I went to my account and tried to access my reviews page. I then received a prompt stating that my ability to leave reviews had been suspended, and all of my past reviews (note, I've been a loyal Amazon Prime customer for years, posting MANY reviews) had also been removed from the site. After calling them weekly for several weeks trying to resolve, I gave up as no one helps, they are robots and all say the exact same thing..."I've put in a ticket so someone from our Community Services team can call you back within ***** hours." That never happens as ALL attempts lead to email responses only, they NEVER call you back period. The emails all state the same verbiage about my inappropriate review. I even responded to them asking them to show me where in my review I breached their guidelines, but, no response. So, I went to search the matter on ******* and found that there are a plethora of users with the same exact issue...the articles/forums go on and on. One recent user mentioned the ******************** is who was able to finally assist in reinstating their review privileges, and so here I am trying to get this cleared up as I do not know where else to turn. This is just completely inappropriate behavior, and shocking that they are allowed to do business like this.
Business Response
Date: 12/13/2022
Hello,

We have reviewed the reviewer's account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 12/13/2022

Complaint: 18389990

I am rejecting this response because:
Despite multiple attempts, Amazon continues to respond stating that I have broken their community guidelines without providing proof. I represent a simple, middle class family, and have not broken any of their guidelines. I count on reviews for my personal shopping experience, and have provided the same for other Amazon customers. I have provided them with proof that I have not broken their guidelines. I have responded to them repeatedly indicating that this is an error that they need to investigate further, but they do not; they simply respond with the same "robotic" system message.

Sincerely,

*************************************
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attached is word document talking about my issue. to put it short, i ordered an item from amazon and i never got it and amazon claimed to have refunded it but in actaulity they closed my account and let me in debt to Affirm. when i disputed this with Affirm, they denied it because amazon did not cooperate resulting in the debt to be charged off and ruining my credit. I went as far as filing a police report per Amazon's request.Attached I have provided waht I believe is sufficient proof.
Business Response
Date: 11/17/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 17 November, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:11/10/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey,I really don't understand why Amazon thinks it is ok to deliver orders after 9:30 pm. This is ridiculous. I have to get up in the morning. Who knows when my order will arrived. Order number #***-8255567-7909858 take care,*****
Business Response
Date: 11/15/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

First of all, please accept my sincere apologies for the inconvenience caused to you thus far. I do understand you want the items to be delivered before 8 pm. I will take this as feedback and forward it to the concerned team so that we can work on improving our services in future.

Also to help you with this, I request you to write back with more order ID's if you have faced the similar situation with other orders, so that I can escalate to the concerned team accordingly.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.
Regards,

Naveen
Amazon.com

Customer Answer
Date: 11/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm the owner of the Amazon selling account WhitePineapple1. It was deactivated in accordance with section 3 of Amazon Business Solutions Agreement on December 30th, 2021. I don't have access to my account on Seller central and I'm unable to appeal my case through the account health. I've been sending several emails to Amazon in which I've provided a plan of action explaining how I addressed the issues and gathered some proof. However I have only received automated responses from Amazon and any accurate information regarding my case. These are the email addreses to which I have sent the emails: [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]
Business Response
Date: 11/14/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/14/2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 11/17/2022

Complaint: 18389790

I am rejecting this response because: I have not received any response from Amazon as they stated

Sincerely,

*********************
Business Response
Date: 12/10/2022
Hello,
We have received the seller's account submission and we are still reviewing their account. We will send seller an email when we finish the review.

Thanks,
Amazon.com Seller Performance
Business Response
Date: 01/05/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 5, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 06/09/2023

Complaint: 18389790

I am rejecting this response because:
Good morning my name is ***** Pietilinen, I have an account with ********************** under the name AlfaOmegaAt1 // White ********* 1, which is currently blocked, I have no access to the account or its sections, my account has funds withheld and I need to know the amount and status of these, because being a financial matter I want to keep track of my finances with Amazon and request that they return it to me. I am unable to calculate the total amount of funds that Amazon has withheld from my account and I have received no response to the email requests I have sent directly to Amazon.
Business Response
Date: 07/01/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 04/29/2022.

Regards,
Amazon
Customer Answer
Date: 07/11/2023

Complaint: 18389790

I am rejecting this response because:
Since my account got deactivated, I have been sending information via email, but Amazon is disregarding the information I'm providing and not offering a solution. Along with this complaint, I will include the information I sent to Amazon. However, my account remains inaccessible, and I am unaware of the exact amount of funds being withheld.
Sincerely,

Teemu Pietilinen
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11.10.22 I placed an online order for a ****** Mastercard gift card for my children going on a trip on 11.11.22. I have attached a picture of the order and rhe delivery image. I have also attached a picture of everything inside of the package that arrived. As you can see on the front of that gift card it plainly states NOT VALID UNTIL PURCHASED AND ACTIVATED AT CHECKSTAND. In this case the checkstand is Amazon and they refuse to process a refund for the card or activate it because I have already received it. I spent a total of 2 hours and 47 minutes on the phone with gift card mall support and 5 different amazon agents to resolve this and was told I could not get a refund but their system could not activate the card. They also could not send a replacement. All I want is my ****** back since I now have to go to a physical store in the morning to get my boys a card for their trip.
Business Response
Date: 11/12/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 11/12/2022

Complaint: 18389486

I am rejecting this response because:

My issue is not resolved. If the order number is being requested and cannot be found in the Amazon.com records via the information sent that information is order #***-0914949-9762639. What I will not do is continue to repeat myself via multiple platforms and agents. I explained the issue here and to several of the agents in your customer service department. I will not be writing to Amazon directly from the email associated with the account because that is irrelevant. Now if you would like to contact me at my phone number or via the email address I use to conduct business you are welcome to do so.

Sincerely,

*************************
Business Response
Date: 01/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for all the frustration your order for the Mastercard Gift Card has caused you. This is not the experience we want you to have.

Upon investigation we can see the concern team already informed you about the gift card through email on Tuesday, November 15, 2022 at 11:43 AM (PST).

In this case from our end we cannot replace or refund an order for a Branded gift card. I do apologize.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 01/17/2023

Complaint: 18389486

I am rejecting this response because: I ordered a product and it was defective upon use. It should be eligible for return or replacement. The company is essentially stealing $200.00 because they don't want to replace a non working debit card they sold.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Amazon.com is BBB Accredited.