Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,566 total complaints in the last 3 years.
16,372 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 20th, 2022 the order was placed for my TV stand, once I received it, I noticed that the boards were warped and over 2/3rds of the rest of the materials were missing. I submitted for a return in October and just now got my label in the mail from Amazon in November of this year. I was told that the label being sent was good for the first 150$ and I'd be re-embrused on anything over that because I mentioned to the customer service representative that I live in **** and shipping was expensive. He told me that he understands and I will be taken care of. When I mailed out what was sent to me back to Amazon, the shipping label had no actual value to it and I had to pay $256.35. When i called customer serice to handle my claim, I was greeted by some nice agents that weren't able to help me. Using their resources they sent me to their supervisor Anglia. When telling her the issues I was having, she told me that Amazon would not re-emburse me for the full cost of the shipping charges, only (150$ was offered). Afterbing combative when asking for other solutions, she failed to refer me to a policy number to prove what she was saying was actually true. I asked to speak to someone above her, and she informed me that her supervisor," doesn't tall to customers and there's no one else to help you". She then told me,"hang up and call again to try to talk to another supervisor". This level of unprofessionalism is outrageous. After calling Amazon back again and talking to another agent, I was informed that I will recieve nothing from Amazon and told me," if there's nothing else I can help you with today, goodbye" as I pleaded to her to send me the policy that she was referring to. I'm not asking for anything more than the refund of what I paid for with shipping and the product. But if I have to go to small claims court I will gladly do so.
Business Response
Date: 01/04/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order return.

I've checked my resources and would like to confirm that we can issue refund for return shipping refund not more than $150.00.

Please let us know if you want us to proceed so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$81.96 for multiple items, tracking is TBA303652468771, TBA303647969106, TBA303663433473, TBA303656235847 and the order numbers are 113-6293005-5743423, and 113-3583631-3875421 I've had multiple problems with them delivering to the wrong address in the past and it just keeps continuing. They'll hit a streak where all the packages actually come to me then it just gets messed up again but this time was most irritating because they're presents for my daughter and they refused a refund stating its under their "risk of loss" policy but the thing is they took a picture of the items being dropped off at an entirely different house which doesn't seem like a risk of loss situation and more so very poor delivery service. I've been fighting with them about this since mid November and I would like something done as since there's photographic proof it wasn't delivered to my house at all.
Business Response
Date: 11/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing orders. I'm sorry for the inconvenience caused.

Upon checking on it, I see that the information provided by our team is correct. We have investigated this issue for the reported orders and based on the results, we are unable to refund/replace the items at this time.

Please refer to the email sent on Monday, November 28, 2022 at 1:12 PM (PST). We are unable to offer any additional insight or details on this matter. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/29/2022

Complaint: 18473347

I am rejecting this response because:
The photograph your team took clearly shows it was not deli ered to my address so I do not believe that falls under "risk of loss" because your team didn't even deliver it to me.
Sincerely,

***************************
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 19th, I placed an order in the amount of$323.65 for a handful of items - some Polaroid film, a Polaroid camera case, a Magsafe charger for iPhone, and a metal project box. On November 22nd, a few of these items - the film, case, and charger - were marked as delivered, but were never received. The photo Amazon provided was not of my property, and they claimed things were delivered to a "side door" - I have never indicated any such place as a delivery location on my property, nor should things be left anywhere but the usual front porch.I checked with neighbors as they instructed, and no one saw Amazon come by, nor did they. I wrote in a few days later to ask for a replacement or refund, since I never received my items. As I was chatting, Amazon told me my account was "just locked' during the chat, and I needed to provide them documentation proving I own my payment method used for ordering - despite having successfully used it over a week prior for my order... coincidental timing? I think not.They still have not let me back into my account despite providing ample proof of ownership. (I used a prepaid gift card, which is 100% mine, info correct, and no problems.)I am furious. I have been stolen from, and I am not happy about it - Amazon needs to replace or refund me for the items I did not receive. I don't care if they shut down my account after and I can't order from them again, seeing as to how they never delivered on my first order.I did receive ***************, but it was not as described in their listing, and I would like to return it - in unused, original condition received - but I cannot do this either without account access.My daughter finally set me up with Amazon - I usually would have her order through me, I am 68 years old and the internet isn't as comfortable to me - and I was excited to start ordering on my own, but this has been a horrible experience and I am so frustrated having been stolen from here.
Business Response
Date: 12/08/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8 December, 2022.

Sincerely,

Amazon.com
Customer Answer
Date: 12/17/2022
Amazon has ignored repeated attempts to clear up this matter, despite me providing valid, substantial information each time.

Amazon has asked for a "billing statement" and "proof showing card ownership that includes name/card number" - both of which I have provided.

Amazon claims that my proof is not good enough, because it is not a traditional billing statement, to which I have explained countless times that I attempted to place said order via a VIRTUAL **** GIFT CARD - something that does not have a traditional billing dashboard, and is not a traditional bank card.

Amazon accepts these as a form of payment, seeing as to how I have placed past orders with this type of payment method, and seeing as to how the order in question - which caused the account to be locked - initially went through. If Amazon requires a payment method to be a traditional bank card with extensive banking statements, then Amazon should stop accepting **** gift cards and other alternative forms of payment, instead of scamming their users and locking their accounts when they cannot provide the type of banking details that simply do not exist and cannot exist for these types of cards.

Furthermore, Amazon has continued to ignore the main problem with my complaint in their response messages.

I am furious that the order that I placed - Order #***-3862651-3025844 - was never received. I wrote into Amazon about this, and was told I would be provided a refund, but somehow by some "coincidence" - I'm not buying it, this is clearly Amazon being fraudulent - my account was locked simultaneously during that chat, and I was told by the representative that in order to receive my refund, I would first need to handle the locking of the account, and have it unlocked.

I will not rest until Amazon refunds me for the money they have stolen from me in the form of this order - Order #***-3862651-3025844 - by not delivering what I paid for, and not following through on the promised refund for the order never being received.
At this point, Amazon has made it clear that they do not value their customers nor value my business, but that doesn't give them the right to blatantly steal from me. If they cannot unlock my account because of their claims about the order that caused them to lock my account, fine - but they still have a duty to refund me for the order I PAID FOR and that THEY CHOSE TO PROCESS AND SHIP but that never came.
Business Response
Date: 01/22/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 1/22/23.

Sincerely,

Amazon.com
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon customer for over a decade, and I am absolutely disgusted by how horrific their customer service is.I ordered an iPhone 13 last week via Amazon.com. The item was marked as delivered, but no package ever arrived. I checked with neighbors, checked my security camera, nothing - no one came by, and no package was ever delivered.I reached out to the seller - it was sold/fulfilled by a third party through Amazon - and they told me to reach out to Amazon directly and file an A-to-Z claim, and that I will receive a full refund by doing so.I reach out via live chat, and an agent tells me they are filing a claim on my behalf, but are also messaging the seller to tell them to immediately refund me in full. The seller gets the message from Amazon - I can see this in my dashboard - and chooses to ignore it and respond to it as though *I* sent it, telling me again to get a refund from Amazon directly.I reach out to live chat again, and the agent escalates to a supervisor. Supervisor tells me that "rest assured your refund IS being processed and will be received within 7 days, just please wait."Today, I receive message from Amazon stating that "We cannot provide a refund to your A-to-Z claim until we receive [the image of defective item/incorrect item]" - WHAT?I NEVER received ANY item from Amazon - I clearly cannot provide a photo of ANYTHING, nor did I claim I received ANYTHING, especially not incorrect/damaged. I chat again, and am told I have to appeal the A-to-Z claim. This is insane - chat told the seller to refund me in full which clearly means I was approved for a refund. They also told me verbatim I was entitled to a refund. Then a supervisor told me the following evening that a refund WAS approved, and WOULD be received, no matter what, within 7 days.I'm sick of waiting and being lied to. I never received my order, and I am furious. I've been a constant Amazon shopper and Prime member for a decade+, and I am furious that I was stolen from.
Business Response
Date: 01/27/2023
Hello,
We have forwarded the case to the concerned team. They will review and respond according to their guidelines via email soon.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com Order Number: 112-3138914-4309032 I made a purchase from Amazon on September 10, 2022. The total cost was E.C. $410.14. ******** was promised on September 15, 2022. When the delivery was made on the day the goods were wet and the freight forwarders did not accept it due to the condition of it so it had to be returned to the supplier. Some time passed and I had not received the item so I made contact with the freight forwarders who told me what had transpired. I then contacted Amazon and I was told by the ******** Service Agent that she would look into it and process the refund on or about October 12 - 14, 2022. After checking my bank account I realized the refund had not been credited to my account. I called Amazon a few times after that on different days and spoke to at least four agents. They simply redirected me to the freight forwarders and said there is nothing they can do about it. One of the agents even told me I was ill advised by the first agent. I spoke to yet another agent two days ago and was told the deadline to processing refunds had passed so they cant do anything for me. I have spoken to a few people who had the same experience and, since they cant seem to find any recourse from Amazon, they just let it go and, of course, lost their money. I am not willing to do that. I would appreciate any assistance I can get from the Better Business Bureau.
Business Response
Date: 11/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order issue. I'm sorry for the inconvenience caused.

I see the order tracking shows successfully delivered at the provided freight forwarder address and not returned to us hence we are not able to replace or refund the item. I recommend contacting your freight forwarder for more details. We don't have any more insight or information about this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/29/2022

Complaint: 18472820

I am rejecting this response because:

Amazon hired a company to deliver my item to the freight forwarders, West Tech Shipping. If the freight forwarders did not accept the item they would not have any documentation to that effect since it was simply a matter of not taking it from the delivery person. On the other hand, the delivery person should either have a signature on a form stating the item was delivered by someone or, if it wasn't, an explanation should be included on the delivery note. Amazon cannot confirm delivery of an item without a signature from an employee of West Tech Shipping confirming this.

Short comings in system failures cannot be my responsibility. I am only interested in receiving an item that I paid for or getting a refund for non-receipt of this item. I do not intend to be out of pocket for something that I am not responsible for.

I have had several discussions with Amazon's customer service reps and West Tech Shipping and I strongly feel Amazon is responsible for reimbursing me.

Sincerely,

Welcome St. Rose
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon shipped multiple packages because items were lost or I never received them . Items would be picked up and fed ex would not state picked up. I have about ******* on my ***** Fargo credit card . **************** told me to file a dispute with you as well as them
Business Response
Date: 01/15/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have reinstated this customers buyer account. They should be able to access their account and review all orders that were delivered.

Sincerely,

---

*******

Amazon.com | ***********************
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 17, 2022 I placed an order with Amazon.com for several items. All except 5 were received. I have contacted Amazon **************** via chat and they claimed that the packages have been delivered yet they are not able to provide me with the name of the person who signed for the packages. Tracking ID: ***************. I have tried elevating my issue to a **************** Supervisor to no avail. ********************** can not provide proof of delivery and I did not receive the packaged thus 5 items are missing and they will not accept responsibility nor provide proof that the packages were in fact delivered. At this point my desired resolution is a full refund as I will never be ordering from them ever again based on their poor customer service.
Business Response
Date: 11/30/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that all the items have been delivered to a freight forwarder and were delivered at a secure location. Please check with the freight forwarder office so that they can help you further.

If the freight forwarder confirmed that the items didn't arrive, please send a screenshot of the tracking page from the freight forwarder's website, showing that their company hasnt received your package, to [email protected] and specify if youd like a refund or a replacement. This will be one each for shipment. If its just one shipment which you didn't receive, you will need to provide the corresponding screenshot for that shipment.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 12/09/2022

Complaint: 18472736

Excuse me but what you are requesting simply doesnt exist. There isnt any record of the packages tracking number on any website other than on Amazon.com where, Amazon claims that the packages were delivered via their crappy logistics. You are asking me to provide a screen shot of a tracking number that no one at the address has seen, recorded, or even knows about as nothing has arrived. To be clear, unless a package is received, it is NOT logged. I do not notify anyone at the shipping address of any packages that I am expecting. If and when a package is received and signed for then their is record of it. Otherwise their simply isn't any website showing a tracking number that is "expected to arrive". So I cannot provide a screen shot of what you are requesting as it does not exist!
However, attached is a screenshot of the items that were not delivered and based on your poor logistics were left in a safe place. That sounds negligent on Amazons part being that if you wish to hold yourselves unaccountable for lost packages for any reason then MAKE SURE TO GET A SIGNATURE. Its that simple. On the other hand, if you have proof such as a signature of when those packages were delivered then I will gladly retract my claim and complaint. Otherwise I am requesting a full refund and an apology.
I would also appreciate if you would stop contacting me directly instead on this complaint via the BBB website.
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Amazon.ca $334.76 shortly after they put my account and money on hold and haven't completed the order or refunded the money
Business Response
Date: 12/06/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2022-12-06.

Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 12/06/2022

Complaint: 18467157

I am rejecting this response because: I don't need to werify anything or any accounts I need my money refunded it has been months that they have been with holding my money that I try to buy something from their site they are trying to act as if they are the responsible side in this matter it is ridiculous that they are able to keep ones money and have you jump through hoop and complete a bunch of requests made by them in order to prove that it's your money before they give it back which takes time energy and phone calls to which you are not compensated for and which they say are not good enough for them to think that they are a billion dollar business trying to keep the people's money is more like the situation at hand I want a refund of my money which they have no right making you prove to their standards that it is yours ridiculous I am done playing their games refund my money now!!!!

Sincerely,

****** English
Business Response
Date: 12/12/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2022-12-12.
Sincerely,
********
Amazon.com
==========
Business Response
Date: 01/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 2022-12-12.
Sincerely,
********
Amazon.com
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $1,500 dollars in gift cards from my local Hannaford to obtain Christmas gifts. While making purchases this afternoon Amazon inexplicably denied my purchases and basically took my money. I called the customer service to no avail as they were of no help. Amazon emailed me and had me refer to "terms and conditions" in which none applied to this situation. I have been using Amazon for years and never had a problem, I am basically out of this money and need a resolution.
Business Response
Date: 12/11/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the gift card.

I've checked and see that on November 29, 2022, an email was sent regarding the gift card being revoked. I would request you to please reply to the email so that the concerned team can help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 12/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and reached out to the link Amazon provided to speak with someone in the department that handles gift cards/fraud. I will keep you posted.

Sincerely,

***********************
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered $672.24 from Amazon.ca shortly after they had accepted the order they put my account on hold along with my money. I spent hours on the phone with them as well as sending numerous emails they still have not completed or refunded my order.
Business Response
Date: 12/06/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on Dec 06, 2022.

Sincerely,
Amazon.com
Customer Answer
Date: 12/09/2022

Complaint: 18467101

I am rejecting this response because:

Sincerely,
I want my refund I have done what they are asking multiple times before asking bbb for help they are just s******* me around almost like they are trying to keep the money ridiculous I need my money refunded an apology would be nice for time wasted and for insulting my character and credibility and some amazon credit for all the hassle would be nice we will see what their excuse will be this time
*****************************
Business Response
Date: 01/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Business Response
Date: 02/12/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Business Response
Date: 02/14/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com

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