Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,787 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had originally ordered a ********* surface pro 8 table (1TB, 32GB) under order 114-9904372-3426606. However, upon receiving that order, the tablet I received was not of the correct specifications (256GB, 8GB). I contacted Amazon support to see what could be done. That proceeded with a return because it was a mistake on their end because the order was "Fulfilled by Amazon." I also brought up the concern that I could no longer purchase the same model at the original price. The Amazon Support representative assured me that I can go ahead and re-buy the item and that they would refund me the difference. I re-purchased the tablet under order 114-2080040-8301840. I contacted Amazon support as instructed to proceed with the refund of the difference. They told me the request had to be directed to a "dedicated team" (which they could not put me in direct contact with) and that I would receive a resolution in 24 hours. The 24 hours passed (in excess) and I contacted Amazon support again. I received the same response with no resolution.
Business Response
Date: 11/30/2022
Hello *****,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have received a wrong item in the order #***-9904372-3426606 that is placed with a seller on our website and was refunded upon returning the item back to the seller. Also, I understand that have placed an order #***-2080040-8301840 for a similar item that is sold and fulfilled by Amazon and want to get the difference amount refunded. I'm sorry for any inconvenience caused with this.

I've reviewed the details and see that our internal team has already responded on this issue. You may refer the email with the subject line "A Message from Runesh S with Amazon.com Executive Customer Relations" dated November 29, 2022 at 2:15 PM (PST) for details.

As mentioned in their email, you are welcome to return the item back to us for a refund.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/30/2022

Complaint: 18474103

I am rejecting this response because Amazon has facilitated a bait and switch scam which Amazon is refusing to correct.

Sincerely,

*********************
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it.I submitted a Plan of Action 3rd times (3rd) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. Please help me to find out from Amazon what other documents are needed to reinstate my account.My funds are on hold and Amazon will not release them until my seller account is suspended. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Please help us to reinstate our account and for us to ship all items to FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.We understand that selling on Amazon is a privilege and we strive strives to provide the best service to Amazon customers. We kindly request to have our selling account be restored so we can continue to ship all of our products to Amazon FBA. Sincerely, *************** Caregiver Products
Business Response
Date: 11/30/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on October 19, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until January 17, 2023. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 11/30/2022

Complaint: 18474070

I am rejecting this response because I have submitted an appeal to Amazon many times and they are asking for additional information but there is no specific reason as to what is missing from the **** Please help us to reinstate our account.

Sincerely,

***************
Initial Complaint
Date:11/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it.I submitted a Plan of Action fourth times (4th) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. Please help me to find out from Amazon what other documents are needed to reinstate my account.My funds are on hold and Amazon will not release them until my seller account is suspended. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Please help us to reinstate our account and for us to ship all items to FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.We understand that selling on Amazon is a privilege and we strive strives to provide the best service to Amazon customers. We kindly request to have our selling account be restored so we can continue to ship all of our products to Amazon FBA. Sincerely, ****** ******************************* Place
Business Response
Date: 11/30/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 20, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until December 19, 2022. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 11/30/2022

Complaint: 18473997

I am rejecting this response because I have submitted an appeal to Amazon many times and they are asking for additional information but there is no specific reason as to what is missing from the **** Please help us to reinstate our account.

Sincerely,

*******************************
Initial Complaint
Date:11/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it.I submitted a Plan of Action fourth times (4th) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. Please help me to find out from Amazon what other documents are needed to reinstate my account.My funds are on hold and Amazon will not release them until my seller account is suspended. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Please help us to reinstate our account and for us to ship all items to FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.We understand that selling on Amazon is a privilege and we strive strives to provide the best service to Amazon customers. We kindly request to have our selling account be restored so we can continue to ship all of our products to Amazon FBA. Sincerely, ******************************************** ***************
Business Response
Date: 11/30/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-Shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 20, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until December 19, 2022. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am stuck between a rock and a hard place. My entire Amazon business has been shut down because of a dispute over the authenticity of the products I was offering.As a small business, I contracted with a new supplier who was just starting out. I failed to take the necessary investigation steps and later found what they were selling are compatible with but not the brand in question.Once this was brought to my attention, I immediately attempted to work with Amazon. I explained the situation, pulled the incorrectly listed product, and provided alternate sourcing. Unfortunately, the only thing they are demanding is invoices to prove their authenticity. It seems I am not allowed to make a mistake no matter what I do to try and correct it.All I ask is for a fair review of my appeals with the knowledge I did make the mistake and that I have taken steps to correct it. Please help!
Business Response
Date: 12/12/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 12/19/2022
I have been suffering from covid lately therefore I was taking a rest, unfortunately Amazon as hold ****** dollars of my business and I will go bankrupt and they are not releasing the fund because of another supplier's mistake I have send them all the invoices of the items that i sold and they keep rejecting the request to release they withhold funds If needed I can provide all the proofs and invoices. I would appreciate your support.
Best Regards
*************
*************************

Business Response
Date: 01/03/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 4 Jan 2023.

Sincerely,
Amazon.com
Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between October 3rd and October 11th my Amazon account was hacked around the end of October the hackers locked me completely out of my Amazon account when I was trying to reclaim it by using a 2 step authenticator app since then Amazon has been unable to give me access back to my Amazon account. Contacting me only through email, the same email that the hackers also had used to gain access to my account and had access to. Since then Amazon has been unwilling to contact me other than via email ticket me an unusable Link order to regain access to my account. The link is unusual because it requires you to log on to your account which I can't do because the hackers have locked me out with their authenticator app so the hackers now have access to my account and are it now enjoying my Amazon prime which is being paid for by me and still attempting to use my credit cards I have canceled the cards currently attached to this account but would still like to regain at my account. I was just told by customer service that my account has been notated and is under investigation but that I cannot gain access to my account and must open a new Amazon account. This solution is not completely acceptable to me since all of my addresses for my relatives were saved in that account old credit card information was saved in that account and I would like the hackers removed from that account. I would also like to be reimbursed for the months of Amazon prime that I was unable to use. At this point I'm not sure how they can contact me safely because I no longer trust anyone who says that they're from Amazon.
Business Response
Date: 11/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding the account issue.

I've tried locating the account using the email id you have provided on this complaint however I could not find it. I request you to please help us with the registered email on the concerned account so that we'll be able to look into it and help you further.

Looking forward to get the details soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 12, 2022 l applied and received approval for an Amazon **** credit. It said if l apply and it was approved, which l was, l would receive a $60.00 ecard. When l call Amazon on about November 16, 2022 and asked if the credit of $60.00 could be used at a business other than Amazon they said no, the $60.00 credit is only good when you order from Amazon,com. l said, no problem l can do that. My **** credit card was mailed on November 15, 2022, received and activated on November 23, 2022 and registered on Amazon on November 26, 2022. I have been on the phone with both Amazon and Chase and each one says it is the others problem. On Saturday November 26, **** l was on the phone with Amazon for over 3 hours trying to get this settled and the person on the other end, Amazon, said she fixed it and the credit should be there in 24 hours. Check today November 28, 2022 and still NO credit. Talked to Amazon today November 28, 2022, for about 2 hours and now they wanted to know when l applied, when l was approved, and if l registered it on the Amazon site, which has been done, l gave them all of the information they needed and wanted and still they will not give it to me. Enough is enough l feel like this is a bait and switch or false advertisement All l want is the $60.00 credit so l can order a gift, This is really kinda pushing it, but l think they should give me some extra credit for all the time l spend on the phone with them, Amazon, trying to get this straigthened out which was the total of 5+ hours. Thank you for your time and understanding .they both are greatly appreciated
Business Response
Date: 12/15/2022
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the $60.00 gift card on applying for the Amazon **** credit

Upon checking I see that $60 gift card was issued to the account which you used to apply for the Amazon **** credit.

The GC was issued successfully on Saturday, November 12, 2022.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it.I submitted a Plan of Action five times (5) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. Please help me to find out from Amazon what other documents are needed to reinstate my account.My funds are on hold and Amazon will not release them until my seller account is suspended. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Please help us to reinstate our account and for us to ship all items to FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.We understand that selling on Amazon is a privilege and we strive strives to provide the best service to Amazon customers. We kindly request to have our selling account be restored so we can continue to ship all of our products to Amazon FBA. Sincerely, Jamara House 25th Hour Store
Business Response
Date: 11/30/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on September 20, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until December 19, 2022. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Customer Answer
Date: 11/30/2022

Complaint: 18473714

I am rejecting this response because I have submitted an appeal many times but Amazon does not have specific information on what we need to submit. Please help us to reinstate our account.

Sincerely,

Jamara House
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** picked up an incorrect package, and slapped an Amazon return label on it. *** will not help me since the label is Amazon, and Amazon will not help me for whatever reason....all I want it the package returned, or 200$ gift card credit for the contents (non amazon medical supplies)1Z4716YV7847170529 is said tracking number for return of package.
Business Response
Date: 11/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the wrong item picked up by UPS.

I've raised a request to our team at the return center to locate the package and return the same to your address upon finding it.

Generally the items are discarded if they are not the one that were supposed to be returned however as I raised the request to return it back, the team will do their best to find and return it. If we're able to locate your item, it can take up to 4 weeks from the time you sent the return for it to be returned to you.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB team, Our Amazon selling account was blocked by following reason:Complaint type: Counterfiet ASIN: ********************************** Complaint ID: ********** We have provided plan of acitions with all proofs and documentation multiple times but Amazon keep pushing us away with "not enogh information".We are ready to go to court on this case.Our distributors contact information:UBUY:Website: https://www.you-buy.ca/en/Phone: ************** Fax: ************** Dealextreme:Website: https://www.dx.com/Email: *************** Phone: **************** In attachments you may find invoices of the products that were the reason of the block. Please help us to reinstate our selling abilities.
Business Response
Date: 11/30/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 30 November 2022.

Sincerely,

Amazon.com
Customer Answer
Date: 12/01/2022

Complaint: 18473484

I am rejecting this response because:

Hi Amazon, my name is ****** and I'm rom ************.
We got notification from the BBB community that you require more information to complete the review.

By your request we are providing you details about the roots of suspension and all required documents for your checking.

The root cause of the issue
1) The root of suspension are:
-- Trademark Complaint Counterfeit: B075TYFGM5
-- Trademark Complaint Counterfeit: B071P93G5P
-- CONFIRMED COUNTERFEIT: B00P8XBNPA

2) The steps you have taken to prevent the issue going forward
-- By your request we are providing you with our last invoices and letter of authorization from our old distributor UBUY.
-- We are making business only with authorized distributors who are approved and checked on www.uspto.gov

3) The actions you have taken to resolve the issue
-- We started work with authorized distributors who are approved and checked on www.uspto.gov
-- We are removed all our stock from FBA centres
-- We got in touch with our distributor for checking, to be sure that all stuff is original and authentic.

My seller account was suspended on 10 April, 2021 - after that time we carefully learned more about Amazons policies regarding the sale of counterfeit goods to be sure that we understand Amazon rules correctly.

Please check the attached documents and let me know if you need anything else.

Sincerely,

*******************************
Business Response
Date: 12/08/2022
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 12/08/2022.
Thanks,
Amazon.com
Seller Performance

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