Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,335 total complaints in the last 3 years.
21,801 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
opened a amazon card when entering to open the card once in the application they give you all the terms and conditions but no where does it say that the card can only be used on amazon.com only after doing a hard credit pull they told me its a amazon only card which will now hurt my credit for the next 7 years
Business Response
Date: 12/01/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the card.

Here is the information about where you can use your store card :

https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

You will need to check with the ************** for any issue with the credit score.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 12/03/2022

Complaint: 18472732

I am rejecting this response because: this does not even relate to the issue I'm having, my issue is that when amazon.com gave me the page to apply for this card which was when i went to my cart to pay for a item
no where did it say that i will only be able to use it on amazon related websites therefore i was tricked into thinking that this is a regular credit card

Sincerely,

*************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/28/22 My husband purchased a gaming chair with lights & speakers for our grandson for Christmas, we decided to put it together in case it was defected and it was. He contacted Amazon where we purchased the chair for a replacement or refund. He was directed to contact the manufacture for both. The manufacture was not willing to provided neither because we have given them a 1 star review. Per emails we received from manufacture they kept insisting to change review prior to refund, my husband told them no we will not change it until we receive return shipping label or refund, then we could do it. We did not get anywhere with the manufacture so we contacted Amazon again, per amazon customer service rep they will contact manufacture for label or refund, up to today we have not received anything from manufacture or Amazon they both are dancing around the issue. All we want is our refund and a label so we could send this one back and buy a different chair for our grandson for Christmas. At this point we are fed up with Amazon and the manufacture. We will attach all documentation such as emails from both of them and us. If you have any questions please feel free to contact me.
Business Response
Date: 11/30/2022
Hello ****,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that the item purchased in the order #***-5882474-2634644 with a seller on our website is found to be defective and you would like to return the item for a refund. I'm sorry for the inconvenience caused with this and for the assistance provided to you on this by the previous agents. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details. I've submitted them a coaching feedback to them on this.

I've reviewed the order details and to help you get the item refunded, I've created a return on the order. You should have received an email with the subject line "Your return of Geepro Massage Gaming Chair with..." with the return instructions.

I request you to return the item for a refund. Click the following link to print your return mailing label:

https://www.amazon.com/gp/orc/rml/DYRmLNJlRRMA

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:11/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a product from L lighting from Amazon about a month and a half ago; I paid for two day shipping it never came ; Amazon said *** lost it in transporting it. it came a week later after the initial date I needed it for my son wedding. I called Amazon and told them that my package finally arrive and that I didnt need it they told me to keep it or donate it to a charity. (I have the email that they told me to donate it to a charity from Amazon management) now already is two months later they sending me an email requesting that I pay for the item that they told me to donate or they would charge my Amazon credit card, or send the package back which I told him I donated it and dont have it anymore but they insist on charging me for if I dont send it back and its been almost 2 months now, I offered to send it back when I received it but they said keep it or donate it.. Now they change their mind and want me to pay for The package and I think thats not right, I have the email that they sent me to donate it or to keep it from management of Amazon if you need to see it, I received the email from Amazon management about A month and a half to donate the package:
Business Response
Date: 11/30/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the incorrect resolution provided by our **************** department.

Unfortunately we are unable to disable the charge in this case. You will need to return the item or else your card will be charged.

We are unable to make any exception in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 12/01/2022

Complaint: 18472091

I am rejecting this response because:

Sincerely,

*************************** I decline to pay for item that Amazon told me to donate or keep, I called them and ask them do they want me to send it back when I received it a week late but they told me to donate it or keep it. I donated it and do not have it. Im 70 years old and I refuse to pay for something I was told to donate. Thank you
Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/24/2022 I placed an order for 5 items, with two of the items being payed for with ebt and other three items being payed from my gift card acct. When I placed the order I was given a breakdown of all charges, and after applying ebt and gift card acct I was told the amount I owed to be charged to my debit card was $.03. On Friday morning 11/25/2022 I got an notification from my bank that Amazon has put thru a charge for $7.58. I went to my Amazon acct and seen that $15.** had been charged to my ebt acct and my gift card balance on Amazon was at $0.00 with 3 charges being applied. I had $32.12 in my gift card acct when placed the order and the 3 items totaled 3 cents over my balance. I called Amazon customer service and the first rep I spoke to told me that my ebt was not valid for a portion of 2 items I had ordered. I told them that both items were eligible and had been charged to ebt. I then asked them to add up the other 3 items and with tax they didn't add up to $7.58 over my gift card balance. We went round and round for 30 min or more. I tried to explain to them that because Amazon placed this charge over the $0.03 that I was quoted that I had another bill that was returned unpaid and I was being charged an insufficient funds fee. I then asked for a supervisor and spent another 30 min being told I was wrong. I asked to speak to the supervisors boss and was told they did not take phone calls they were too busy running their department but someone would contact me in 24 to 48 hrs to resolve this. On Mon 11/28/2022 after no calls or email to resolve this and it had been 72 hrs I called cust service again. Spent another 30 min talking to rep and then transferred to a supervisor who said my order had been delivered so there was nothing he could do. On Mon my gift card balance showed a balance of $7.55. If you add the 3 cents I was quoted it comes to $7.58 charged to my debit card and causing the nsf. I was told I could not talk to anybody else.
Business Response
Date: 11/30/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the debit card charges. I understand you got charges for lack of funds.

Unfortunately I am unable to change the charges right now. Just for your reference, here are the charges for the orders.

EBT Charges : Thursday, November 24, 2022 $15.08

Order ID: *******************:

$12.57 Saturday, November 26, 2022 Gift Certificate

Order ID: *******************

Saturday, November 26, 2022 $7.58 Credit Card
Saturday, November 26, 2022 $1.16 Gift Card
Friday, November 25, 2022 $10.93 Gift Card

Order ID: ******************* No Charges. Covered by Promotions.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 12/06/2022

Complaint: 18471958

I am rejecting this response because:
I was told that my charge would be 3 cents not $7.58 and I incurred nsf charges and do not believe I should have to pay them as it was amazon that charged me more than they said my order would cost. Also Amazon gift card website says that gift card balance will be used first and they didn't use my gift card balance and that resulted in nsf charges to my bank acct.

Sincerely,

*************************
Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a trial period for their web services. I wrote to them beofre that ******************************************* their services. I have no need for their services as to i already pay DROPBOX every month for the same thing. I also signed into the account and discontinued their services. They immediately attempted to charge my credit card. There is no one to contact on the phone over there. You have to speak to someone on their chat service. I spoke to several people within their chat service case #*********** and they told me the issue was resolved. Next month they tried charging me card again. I then contacted Amazon (whom they are partners with). The rep at Amazon could not contact anyone at Amazon Web Services as well. They told me to contact my credit card company and have them reject any charges. Recently they have attempted to charge as much as $2443.49??? For what i have no idea. Every month I have to tell my credit card company to tell them to go away which was what their parent company AMAZON has told me to do. I am at my **** end. Please do something on your end to make these people go away. I fear their next step is to contact a collection agent for a service i never used???
Business Response
Date: 12/01/2022
Hello *******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the charges reviewed by our internal team and to avoid/prevent any further below are the options provided by them.

1) You may re-open the account, sanitize and re-secure the compromised account (deleting the resources currently running), and then re-close the account. (Case ID ************.

2) You can continue to block charges from AWS through the bank and wait until the account automatically terminates (90 days from when the account was closed).

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/03/2022

Complaint: 18471990

I am rejecting this response because: This is the same thing that they have done in the past. They want me to sign into the account and delete it. I ALREADY HAVE MANY TIMES, and they keep trying to charge m card!!! This was a TRIAL service thatt i DO NOT USE OR WANT. I have DROPBOX. There is no phone number or person in management than can be contacted to resolve this??? Having me log on and restart the account again??? is not a resolution? I am tired of cancelling my credit card EVERY MONTH because of the incompetence and LITERALLY no staff at AMAZON WEB SERVICES. Getting hit "thousand of dollars" of charges of something that i don't want is INSANE.

Sincerely,

*************************
Initial Complaint
Date:11/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called twice now and the agents just placed me on hold on Mute and because of the fact that they waste my time, while on mute I ask for a supervisor.This is my 2nd time this week calling and not getting any help.They both were female, and both placed me on a very long hold coming back to the phone every few minutes saying nothing and placing me back on hold.It happened on 11/26/2022 and on 11/27/2022 and for the 2nd time having to call and not being assisted. I was I was on hold for 30 minutes and she disconnected the call at 4:48 PM. I want a response back for these issues or I will continue filing complaints, request for refunds and send a review to Trust Pilot.I will also close my account if the service continues being TIRED WITH UNPROFESSIONAL AGENTS WHO REFUSES TO TRANSFER ME TO THE SUPERVISOR AT MY REQUEST. Am going to call back and ask for a supervisor and if the next agent does the same thing, then that person will be added to this complaint. I have called and ****** answered at 4:53 PM 11/27/2022, I briefly explained the problem and asked for a supervisor. I am now on hold for a supervisor.******* the supervisor heard my complaint, and I stated they are placing me on long holds and instead of speaking every 2 minutes they come back every few minutes in silence and place me back on hold. The supervisor is saying that they didn't come back. I asked this supervisor to process my refund and give me a credit. While having my time wasted by these agents and by one who disconnected the call, I needed the order that never arrived to be refunded and the only option I had was to click CANCEL so I did. That canceled the order after so long and now it's too late for ******* the supervisor to correct the issue and process a CREDIT. Since so much has happened and I am getting my refund, done! I will wait for my money and I will not reorder anything!!!You just lost money due to 3 agents and 1 supervisor not being helpful.
Business Response
Date: 11/30/2022
Hello Dadisi,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for any inconvenience caused with the assistance provided by our support team who placed your calls on longer wait times. It's important for us to understand how situations like this directly impacts our customers, and we're grateful for the time you took to share these details. I've submitted them a coaching feedback to them on this.

With regards to the order #***-8638055-3238657 placed, I see that the order is successfully cancelled as this isn't entered into the shipping phase yet when cancellation is requested. You haven't been charged for it, any authorization if noticed, will be released as per your bank policies. You may contact your bank to clarify how long they hold authorizations for online orders.

Further, you may request for a supervisor if any of our support agent doesn't help you resolve the issue. However, as we all share common resources, the resolution that can be provided will remain the same for all. If you still wanted to speak to a supervisor, you may request for the same.

I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have emails starting from oct 28 2022 from a payment method site called afterpay, that I was getting refunds back. I used afterpay with Amazon. My bank suggested I close my debit card and afterpay said I should contact Amazon, I lost access to my amazon account.
Business Response
Date: 11/30/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that there is no hold on your buyer account. I would request you to please let us know if you are still experiencing the issue. If yes, please use the account email address to contact us so that I can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 12/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 12/05/2022
So I understand that no one can find any holds on my refunds but, they never showed up.

Customer Answer
Date: 12/05/2022
I was trying to indicate that ******* emailed me with professional concern, I emailed her again, she didnt respond so Im STILL waiting on the money guys.
Business Response
Date: 12/07/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had finding the refunds.

I've checked and see that there are no matching refunds as you provided in your account. Please check with your bank so that they can help you.

Alternatively, you might want to call our customer service department for discussing this issue directly.

To contact us, visit https://www.amazon.com/gp/help/customer/contact-us and follow the prompts.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Philips headphones on 4/28/22 and they no longer work properly. They came with a 1 year warranty and the seller told me to contact Amazon since the seller couldn't help me with the warranty. Amazon can't replace or refund the item. I would like them or the seller to honor the 1 year warranty and send me a new pair of the same model of headphones. Order details from Amazon attached.
Business Response
Date: 11/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Philips headphones order.

For all the purchases on Amazon.com, we and the seller have 30 days return timeline. Post this, if there is any issue, the applicable warranty is provided by the manufacturers. In this case, I request you to please contact Philips support regarding the headphones. They will be able to check on it and help you further.

You may reach out to them through this link.

https://www.usa.philips.com/c-w/support-home/support-contact-page

They may need a proof of purchase to help you with the warranty. You may download the invoice of this order that will serve the purpose. It can be downloaded by following the steps here.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:11/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for an overnight shipment which was guaranteed to be delivered between ****am, I looked in the system it said I was the next stop at 9am. My service technician was here at 11am to change the part. At 11:45 when the part had not arrived I looked it said it would not be here till 9pm. I reached out via chat spoke with **** who said he could of escalate and again said that my package was arriving at 9pm. I look in the system again an it says it will be arriving the next day. I called customer service ask to speak to a manager since I continued to get interrupted, the same thing happened. I was transferred to an outsourced representative who said she was the highest authority and I couldnt speak with anyone else. They could not set up to have a manager call me back either that is not an option. My package still has not arrived, my washer is in pieces and I dont know if my part will ever arrive or if I should order from someone else, the said supervisor placed me on mute and ended up disconnecting the call since she could not assist, Ive had Amazon for over 5 years, never had to reach out to Amazon since they have always been able to deliver without any issues. I never realized how bad the customer service is.
Business Response
Date: 11/30/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in delivering your item. I understand the frustration this might have caused when you scheduled a repair.

While we cannot compensate for your loss, I've issued a gift card to your account for the exact value of the order in the amount of ***** USD. You will see it available in your account.

I've also forwarded the feedback to the concerned department so that they can investigate and take corrective action.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This last week I was notified via email that I had been "kicked out of Amazon" for apparently violating the "Conditions of Use Agreement" or CUA. The email states that there records show I had previously had my account closed for violating the ****** and they implied that I created another account to continue use of their services. I responded to the email ( Account Specialist ) stating that I believe they have the wrong person. I have only had one account and had never been "86 'd" from Amazon. I believe that this stems from a scenario that happened in October. I had placed a couple of orders from Amazon (not a third party) for two pretty expensive items. When the *** driver arrived, he told me "it feels like the box is empty." The box was not tampered with, or showed any way that the boxed item could have escaped that original packaging. He advised me to open it in front of him, so I did. He was almost correct. The only thing in the box was a very small role of weather proof tape. On the roll of tape was the sticker for the item that I had ordered (and already paid for) with its barcode. The *** driver told me this is happening more and more frequently with Amazon. He advised me not to give it to him and go directly to Amazon. When I called **************** they asked if my package arrived. I told them that I received a box with a cheap item and not what I had paid for. I had to go through that scenario several times. I had the feeling they thought that I was trying to pull a quick one on them and get the item plus my money back. I told them I would like my money back for both of my purchases and cancel the shipment of the other item yet to ship. I believe that whoever packaged the item I bought, wanted it and swapped it out with another item and shipped it w/ barcode to cover there ****. If they are doing this to me and not handling the problem in house, then how many people are they wronging? This is simply about doing what is right. Thanks
Business Response
Date: 12/06/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 23 November, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 12/07/2022

Complaint: 18471366

I am rejecting this response because:
I still do not know how I violated Amazons terms. I am not and have not been tied to another account. If they can not produce what I did and when I did it then I wont except their response. Their vague responses lead me to believe that Amazon does not have a good reason to ban me. Again, the only account I have has no ties to my knowledge to another account. I have read they have done this before to other people. Im asking for details of my banning. This is wrong and should be reversed. It sounds like they should go after the other accountwho ever that is. I hardly use Amazon. I do not even know how I could violate their terms. Their response stated they can not discuss details of the accounts. Well, Im the one with supposed account, so why cant they discuss them with the account owner? I do not accept Amazons vague responses. I absolutely does not make sense. Im being treated like I have done something wrong, which I am aware of nothing. I am one individual who is trying to carve out an honest, fair living. I do not have the time to wrong another business.

Sincerely,

***********************

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