Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,382 total complaints in the last 3 years.
21,616 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Christmas tree but received an empty package instead of a Christmas tree. I contacted Amazon but they asked me to call the police first. This does make any sense to me. I didn't receive the item I ordered. They need to refund me. I don't have time to deal with the police.
Business Response
Date: 01/11/2023
Hello,

We have denied the customers request for a refund as customer raised a dispute on this order ******************* and the dispute was closed in buyer's favor by their bank. *************** has already debited ******************** for this order and should have credited customer with the disputed amount of USD ****. 47.
Kindly request customer to reach out to their bank for more information with regards to this reimbursement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 01/11/2023
Complaint: 18571179

I am rejecting this response because:

Sincerely,

*****************

Why do you suspend my amazon account while I'm still working on this complaint???? And the dispute form my bank hasn't closed yet, it is showing ,"review of this dispute is in progress. During this review, information and documentation received from both you and the merchant will be evaluated."

I need you to remove my account hold! I need to get all information from my amazon account to work on this complaint/ dispute until I get the refund . And I have amazon gift card balance on the account! If you suspend my account, please refund my gift card balance as well.

Business Response
Date: 02/23/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 02/16/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:12/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a problem with Amazon and sent a letter to 2 different Amazon addresses in *******. I guess I expected nothing but instead they send them back after opening, reading, and resealing them with tape. I expect nothing but that's too rude. Here's the letter I wrote about their payment options and tech help when it involves *** customers:"On Friday Oct.18th I was going through my bank statement and realized I have been charged a Drivers fee the last 3 times I ordered from Fresh. This after double checking that fee was empty and know all items were *** eligible. My bank has the dates of 11/9, 11/1, 11/19 as the transactions actually going through. All 3 times I ordered groceries I only did so after having made sure that $7 was taken off. While Id love to tip, I just dont have the money to spare due to a lag in business which has prompted me to be in the food program. When I saw this I got on chat and was told *** didnt prevent me from the tip fees but that I could avoid it by taking the $7 tip/feewhich is what I had done. So this person told me nothing could be done and I got transferred to another person after the first customer service rep had a call to me put through to my phone. I had to explain all over again what the issue was. He was apologetic but he couldnt do a refund and transferred me to another person. I explained the issue a third time and he pretty much dismissed it and said there was nothing that could be done and it might have been a glitch in the system to cause me to be charged. When I asked to speak to someone else that could at least help it not happen again I was put on hold. When he came back he said the only thing that could be done was to give me Amazon credit for $14 which is 2 of the 3 times I was unfairly charged. When I asked about the glitch he said hed put in a word to management or something close to it. Its not an exorbitant amount of money but I dont have much right nowhence, using ***. I cant be the only person this has happened to and Amazon needs to address it. Maybe its a lack of understanding by some at Amazon that either that delivery tip gets charged to the *** rather than its actually coming out of a cash bank account. I dont know. I do know most on *** dont have the cash spare. I do know that most actual stores dont charge extras to *** customers e.g. bag fees, etc. Most people have an understanding that people using *** have no money to spare. At this point Im probably going to cancel my membership and not order from Amazon Fresh ever again and thats difficult because Im at this moment without a car.. I appreciate that Amazon reduces the membership for *** customers but unfortunately the same mind frame doesnt apply to Fresh." I think I could have let this go and just never use Amazon again, but they responded by opening the letters and then sending them back. They may not think this is a problem, but they are losing customers when they can't be trusted to even show some kind of respect.
Business Response
Date: 12/16/2022
Hello ******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the $7 charge on the Amazon fresh order.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

I've issued a $20.00 promotional certificate to your Amazon.com account for any inconvenience , which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 01/07/2023

Complaint: 18571088

I am rejecting this response because: It doesn't touch on the real matter of whether this "glitch" (as your customer service rep called it) will keep happening when customers are using EBT.

Sincerely,

*******************************
Initial Complaint
Date:12/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have be recharged for item I sent back two months ago ! Was just recharged $25.80 for a pair of shaper shorts I sent back n October, order # ***-6683830-4385009 ,I just spent an hour on phone being swapped around between agents only to be hung up on after some guy named ******* kept interrupting me telling me to send back the item knowing I already told him I have !! I sent both pairs of shaper shorts back same day!! HOW a customer can be recharged for items sent back can not even be legal ! I did NOT authorize any cc charge!! The item was sent back I have proof !! I want a refund for the recharged, yall have the item !! Amazon is about to lose a top paying customer of 20 yrs ! This makes three times they've done this on various items in 3 months !!!
Business Response
Date: 12/25/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you were charged for not returning the item.

I've checked and see that you've requested for a return label for "SlimMe High-Waist Control Seamless Shapewear Leggings **** Large". However, returned "Double Agent High Waist Shaping Capris - SlimMe by MeMoi - Versatile Leggings ,****,X-Large". As you didn't return the right product, you were charged.

You were however refunded for the wrong item returned when the returns center received it since it was recognized as an item from the same order. As the return time is till January 31, 2023 (37 days left). You can still return the correct item and receive refund for the charge.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:12/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A transaction was made from my account with a credit card that was out of balance and ********************** took without authorization another credit card as backup payment method to pay $3,155.42. I did not know anything about that purchased and never authorized to use my card to purchase that item. The purchase was going to be shipped to an unknown address and person. As soon as I realized about that transaction, I contacted ********************** and they said they stopped the shipment of the item, however, the transaction does not appear cancelled in my account. The issued was on 10/23/2022 and since then it has been a headache to deal with ********************** customer service to refund the unauthorized charge to the credit card. I did not know how poor was its customer service. They claimed they refunded; however, they do not send any proof of the refund method or to which credit card it refunded. They amount continue in the credit card and the bank says they have never received any refund from ********************** nor proof of that the transaction was cancelled. I have been begging to ********************** to send the proof to submit a dispute with the bank. All they representative that I have spoken said they cannot send me that information. They say they refunded and talk to the bank. The bank requires the proof to present dispute. I have been explaining over and over to all the representatives and supervisors, and not one provides a solution. I have told about this to co-workers and friends, and many of them said they have a similar issue with **********************s customer service. The unauthorized transaction has affected the credit score by -15 points. I am looking for legal because I will have to sue ********************** in the Small Claim Court because seems without the legal actions, I will not resolve this problem.
Business Response
Date: 01/11/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on January 11, 2023. This email confirms that the refund has been issued for USD 3155.43 to the original payment method.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Amazon Prime member for over ten years and order regularly, so I am a very good customer. On November 19, 2022 I ordered the *********************** 8 film collection on digital download but only gained access to 5 of the 8 films. I spent over an hour on the phone with a customer service representative who could not figure out a solution, so she said she would get back to me and she did but still did not have a solution and said to give her a week and she would get it resolved. I did not get contacted back again, so I called customer service again today. They again had no idea why movies were not accessible and without my permission canceled the order and applied a refund to my account. They then told me to repurchase it to see if that would resolve the issue. I said the price went from $50 to $79.99 and asked for them to allow me to purchase it for the $50 I originally paid. I was told that was not possible. I explained that I am a good customer, that I did not ask for my order to be canceled that they did it without asking me or without my permission so that it was not my fault so it was unfair that I would be charged the extra $29.99 but she said she was not able to do that. As such, I asked for a supervisor and I spoke with ******* who also told me that they would not give me the movie collection for the amount I paid of $50. I asked to speak to someone who could and she lied and told me she was the final authority and that no one was above her. Obviously, there are many people above her in Amazon. She said there was no one that could be contacted and no matter how I tried to get her to help me or to get me to someone else or to give ************'s contact info, she insisted there was no one else and could only give me a PO Box and she could not even tell me what that was because she didn't seem to understand what a zip code was. I believe the person was in a foreign location. As such, since I did not request a refund and they were supposed to give me 8 movies but I only got 5, and they told me I have no one else to contact, I turned to the BBB. I understand that this is a small amount, and for that I apologize to inconvenience you, but I don't know what else to do. I find it ridiculous that a multi-billion dollar company does not have better customer service. I hope you can help me despite this being such a trivial amount, and I appreciate your help. I attached the email I received from Amazon that shows they canceled my order without my consent.
Business Response
Date: 12/16/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you were only able to gain access to 5 of the 8 films in *********************** 8-Film Collection.

I apologize for the inconvenience that you've experienced in this case.

I've issued the $30 price difference to your Amazon gift card balance as an one time exception, It'll reflect in your gift card balance in 2-3 hours. You can view your balance and activity here:

*************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:12/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12-9-2022 I ordered a few items on amazon.com and they put through an authorization to put a hold on the funds with my credit union which I totally understand, no problem. Starting on 12-10-2022 I got emails saying that my payment method was declined. It was verified with the credit union that the funds are still on hold and waiting for amazon to put through the actual charge to formally take the funds from my account. Amazon continues to say that the payment method is declined and is blaming me for not having enough funds in my account. I cancelled all but 3 items and Amazon keeps saying that the payment method is declined even though the funds are there. The credit union cannot lift the holds until Amazon tells them too and while Amazon claims that they have sent the cancellation to our credit union, the credit union says that they have not received anything from Amazon except the initial hold on 12-9-2022. I was blamed for this happening and told by Amazon agents that I need to better manage my funds. Um, can't manage them if Amazon will not tell our credit union to release the funds. Currently there is $185.83 being held in the credit union at amazon's request. The remaining two items are only $38.14. Amazon is holding my money and refusing to release it (they say they have but my credit union has no record of that). Amazon needs to be held accountable for what they are doing.
Business Response
Date: 12/15/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that all the items from the order have been canceled. The authorizations will be dropped by the bank. I would request you to please check with the bank so that they can help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered two incumbent bikes. Amazon sent me a treadmill and an incumbent bike. I paid 449 for one and 349 for the other. They were the same bike. When returning the treadmill for a refund of 449, Amazon credited the wrong order number and gave me 349 plus tax and not 449 plus tax. They claim there was an error on the shipping label related to the order number. They have their item back and won't refund me the correct amount of 449 plus tax...only the 349 plus tax.
Business Response
Date: 12/16/2022
Hello *****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for Schwinn Fitness 270 Recumbent Bike.

A careful review of your account reflects that the correct information has already been provided. Since the incorrect label was used to get the item processed at the ************** we're unable to issue a refund or assist further.

You can return the other item Schwinn Fitness 270 Recumbent Bike and we'll issue the full refund for it once it is scanned and processed at our return center.

We appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 01/05/2023

Complaint: 18570711

I am rejecting this response because:
They could easily switch the refund to the other order number. They caused this by sending me the wrong item and then creating returns for both items causing the problem with **** The form letter responses just don't work.

Fix the problem and make a happy customer.

Sincerely,

***********************
Initial Complaint
Date:12/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 14, 2022 there was an order placed by accident/ unauthorized it was not approved by me. I normally shop a lot on Amazon the item was put in my cart and not my wish list. I put my phone away and apparently the order was processed. On November 22, I contacted Amazon to let them know this needed to be returned. The Amazon lady ********* said I would not have to pay any shipping charges for this and provided me an email stating that I would not be responsible for shipping charges at all! And she confirmed it! (She was awesome) "That the labels are all prepaid" I will attach a screen shot of the email. Today Dec 13th I went to drop off the item at *** and they said I had to pay for the return. The amount they quoted was $169 +$266 dollars plus tax. We left and called Amazon back and I spoke with a team lead and told her my story. She was extremely rude by talking over me when I was reading the email from the previous Amazon employee *********. ******** would not provide me a pre paid label or / refund/payment for shipping or a label when Amazon already agreed that I would not be responsible for charges. So I can't return the item which was an accident/ unauthorized purchase that Amazon agreed to give me a prepaid label. Amazon won't pay for it like they said. I would like an apology from Amazon senior management and a full refund for approximately $589 dollars plus intrest on my credit card. I will attach the picture of the email for order ending in ****. I also contacted the seller on Amazon and asked for the prepaid label and statedit was an unauthorizedpurchase no response . ******** was horrible from Amazon in the way i was treated. I would like to talk to a senior management about her. Usually everyone is great to deal with at Amazon and i appreciate them. Thank you kindly for your assistance In this matter.
Business Response
Date: 01/19/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the Order ID: *******************.

Upon checking I see that refund for $68.57 was issued on Tuesday, December 13, 2022 and $401.49 was issued on Friday, December 23, 2022 to your original payment method for this order. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/26/2023

Complaint: 18570465

I am rejecting this response because:

Sincerely,
I had to call in repeatedly to get my refund. All of the agents were reasonable and polite except the supervisor I referenced she was very rude and spoke over me. I wish you can offer anything in regards to attitude and the effort I had to put in calling. Thank you for your reply. I love Amazon!

***************************
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered 3 items i don't received the items price was $53.31 *** dollars they don't want to refund my money back
Business Response
Date: 12/16/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand that you havent received your item(s) from order #***-1982713-6668227.

I apologies for the inconvenience that you've experienced in this case.

I've received an update from the concern team stating that based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Regards,
Pratap
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding order 114-4450510-3274606. My first call about this order was the day it was shipped. I received an email saying a signature would be required. This should have been mentioned when the order was placed. I would have selected a different delivery date. I spoke with a cs rep because I wouldn't be available to sign at the time of delivery. My call was escalated and the rep I talked to said that instruction would be removed. He asked if I wanted to include any other instructions. I requested for the driver to call once delivered. The day it was delivered, when I got home there were no packages. I didn't receive a call from the driver. I checked my app, it says it was delivered to **** (receptionist or someone at the front). My building doesn't have a receptionist/front desk. I don't know anyone named ****. I don't even know my neighbors. I don't understand why the driver would leave my packages with someone who wasn't me. I called cs they said I had to wait 72 hours. I did and called back. I found one package on the other side of the building at a different address. Our building has 2 addresses. The other side used to be businesses. It's structured differently than my side. They have individual mailboxes not like an apartment building. I'm still missing my 2 shirts and 2 shorts. **************** said I had to file a police report. Why is that my responsibility? Why do drivers never follow instructions. I have problems with every 9/10 deliveries. The rep said filing a police report was the only way to get a refund. I was asking questions about how long it would take to get a refund because the email said the report had to say closed/completed status and I have no control over how long police take to put a police report into that status. She started arguing with me and eventually hung up. At the end of the day, it was your driver who screwed up. It's Amazon's responsibility to file a police report. It's for THEIR insurance. I want my money back!!!
Business Response
Date: 12/16/2022
Hello Ebony,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint.

Were sorry to hear that you havent received your items from order # 114-4450510-3274606

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that the items haven't been delivered to you. Lost shipments are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- The timed geocode stamp of the delivery location;

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.


- The items were delivered according to the carrier tracking.


- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.


- The date the report was created.
Please contact us back when the police report is complete.

We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before Jan 25, 2023 and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.

We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 01/04/2023

Complaint: 18570378

I am rejecting this response because:

Sincerely,

*************************

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