Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, 2022 I placed an order (113-5326560-4657866) with Amazon for ****** Pixel Buds Pro for a total of $199.99. The item was estimated to arrive on 12-12-2022. On Monday, 12/12/2022, I received a package roughly 10" long, 6" wide, and 5" tall. The package was not damaged and did not appear to have been tampered with.When I opened the package later that afternoon, there was one small box of which was clearly a new set of Apple Air Pods Pro, not the ****** Pixel Buds Pro that I had ordered. I contacted Amazon and they requested that I respond to their email with pictures, including of the label as well as the item that was delivered. I received a response to that email telling me that I need to package the item back up and send it back via *** with the provided shipping label.I responded, advising Amazon of several things:1) I have had some bad experiences with returns to Amazon in the past. Some of those returns took over a month from Amazon receiving the package back and only occurred because I had contacted the corporate office via certified letter which prompted a phone call from that office.2) I was willing to return the item that was delivered to me, however, due to the issues in the past I am not wiling to do so until the proper item has been shipped to me. I was advised that they are not able to send a "replacement", and can only do a refund, and they will only do so once the item has been returned and processed.3) ******-USC-3009(1), any item that is delivered to a recipient and was not specifically ordered by the recipient, is considered an unconditional gift, and the recipient may use or discard of the item as they see fit.In response to my emails, in which a series of 4 emails were sent after that, I received the same response, as if it was copied and pasted, every time - each signed by a new staff member.I am now demanding a refund for my order be issued, as I did not receive my order.

  Business Response

  Date: 12/15/2022

  Hello Easton,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that you received a Apple Air Pods Pro instead of Google Pixel Buds Pro.
  
  I apologies for the inconvenience that you've experienced in this case.
  
  For this We need to receive the return and it needs to be confirmed in our processing center before a refund can be issued. 
  
  Our returns department will submit your refund once the returned item has been scanned and processed at our ******************* Please return the item for a refund.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18570050
  
  I am rejecting this response because:

  Amazon is continuing to act in a "unfair and deceptive" manner in regard to the situation.

   

  I ordered Pixel Bud Pros and have not received them. As what is considered by law a separate issue, the delivery of Apple Air Pod Pros that were mistakenly delivered, addressed to me, are being held as a condition of a refund. Amazon has already said they will not be able to send the correct item, so they will refund but ONLY once I return the Apple Air Pods, which are covered as an "unconditional gift" under United States Code as well as ******* Statute. 

   

  These laws are not commonly known, so businesses commonly make these demands even though they are illegally doing so, and rarely have push back. I am holding Amazon obey the law.

   

  Should Amazon fail to comply, they would be doing so in disregard for the law, and I request that this case reflect that. It is in the consumer's best interest that retailers conduct themselves in accordance with the law, as the average consumer has no knowledge of these laws, and are unable to demand what they are entitled to.

   

  I would like to also say once more, originally I had no issue returning the misdelivered item, but NOT as a condition for the proper item being delivered or a refund.

   

  ATTACHED: Email correspondence.
  
  Sincerely,
  
  Easton *******

• Initial Complaint

  Date:12/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon advertised an item as available and in stock on 12/12/2022, and was applicable for overnight shipping to be delivered on 12/13/2022 between 7am and 11am CST. As of 6:35 pm on 12/13/2022, the item has not been delivered. When I called Customer Support, I was advised that **********************'s internal system shows the item as unavailable, and wouldn't ship until 12/21/2022. After refreshing the website several times, the site still shows as available, and could be delivered on 12/17/2022. Amazon is either falsely advertising their products, or falsely presenting the cause in the delay of shipping as advertised and/or guaranteed.

  Business Response

  Date: 12/16/2022

  Hello ****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern regarding the delay in delivering your order. 
  
  I apologies for the inconvenience that you have experienced in this case.
  
  The order was delayed due to unavoidable circumstances, I see that the order delivery estimate update was sent to you via email. 
  
  As per the latest tracking update the item has been marked as delivered to you.
  
  I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it. 
  
  We'll make sure that this is not repeated.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
  
  Regards,
  Pratap

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18570181
  
  I am rejecting this response because: I have responded to the business several times over the last month. They have not addressed the issue, nor have they provided a resolution. Several examples were provided to the business of the same issue that has occurred to me before, and they have refused to acknowledge it. Amazon continues to falsely advertised their product availability and delivery timeframes.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to a Drop Shipping Violation and Seller Code of conduct. I didn't receive a warning and Amazon suddenly deactivated it. I admit that we do drop shipping but we are not fully knowledgeable about the Drop shipping policy and seller code of conduct we only realized this when our account was suspended.I submitted a Plan of Action four times (4) but was still rejected by the Seller Performance Team. I do not understand why Amazon did not accept my Plan of action. We have also provided an invoice to Amazon for our new supplier to make sure we don't drop ship again. Please help me to find out from Amazon what other documents are needed to reinstate my account. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.Please help us to reinstate our account and for us to ship all items to FBA. Christmas is coming, we have many employees who will lose their jobs. I promise that we will never do drop shipping again, please give us another chance to correct the mistake we made and we will not abuse the privilege that Amazon has given us.A mission statement I have set for my company going forward is to abide All of Amazons terms of service and align myself with all Seller Conduct policies to ensure that I can provide the best customer service and experience to anyone that chooses to shop from my Amazon storefront.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. We humbly ask your help to restore our selling privileges.Sincerely, ************************************************

  Business Response

  Date: 12/14/2022

  Hello,

  We have decided not to reinstate this account and an email was sent to them informing them of this decision on Dec. 12, 2022.

  Thanks, Amazon.com

  Seller Performance

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18570138
  
  I am rejecting this response because: 

  Dear BBB,Thank you for your response. We would also like to have an update on the status of our account. We have submitted an appeal multiple times to request that our account be reinstated but the response we receive is system generated. There is no specific information on what is missing from the Plan of Action. We have also provided an invoice for our new accredited supplier. We humbly ask your help to restore our selling privileges so we may continue to sell and perform above and beyond Amazon's standards in providing a great customer experience. I, together with my team, will make sure that we will not waste any chance given by Amazon
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new 10*20 Canopy from Amazon, and have been a Prime Member for a decade now. With taxes, it cost $700.I was shipped a damaged and used product, that another Amazon customer returned. In fact, the package still had part of their information on their. Their name, address, and city is visible.Upon opening the product and trying to set it up, half the components advertised were missing. 4 walls, 4 stakes, 6 weight bags, and rope was not included.The canopy carrying case was ripped in multiple areas, and even metal parts were scraped and grinded down.I spent my afternoon setting it up only to find out there are missing components. This is a heavy product. I contacted Amazon, and they expect me to package up this garbage and bring it to a *** drop off location for a refund.I even escalated up to a supervisor, and they did not seem to care at all. They did not even address the violation of privacy in leaving the previous customers address and name on the used and returned product.I want a full refund and I'm not wasting my time to package up garbage that Amazon will simply throw out when received.

  Business Response

  Date: 12/14/2022

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding the canopy order.
  
  I've checked on it and I can see the information provided by our team is correct. I understand this is inconvenient to re-package this item and return however I'm sorry, we are unable to refund this order without receiving the item back at our return center.
  
  I request you to please return this item by creating a label following the steps on this link.
  
  https://www.amazon.ca/gp/help/customer/display.html?nodeId=****************
  
  Looking forward to receive the return to issue a refund. I appreciate your understanding and patience.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  http://www.amazon.com

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of $2,112.50 made on Amazon.com on November 14, 2022. The purchase amount was for a coffee table that was delivered by a freight truck on December 2, 2022. Upon receiving the merchandise, the box had tears and damage to the packaging and the table itself had wood trim that was splitting apart from the edge of the tabletop and a non-functioning drawer that could hardly pull open and would not close. I took photographs and contacted Amazon immediately to arrange to have the defective and damaged merchandise, picked up and returned so I could be refunded. Amazon told me twice to throw away the table and my refund would be expedited in 3-5 business days. When the refund never came, customer service then decided to reach out and ask the seller to arrange for pickup of the damaged table but the seller refuses. Then I was told that the seller needs to be suspended from Amazon or banned since there are multiple customer complaints and they are not cooperating, so an A-Z claim was made. It's now been 2 weeks, the holidays are coming, a HUGE box is sitting in my home and my refund is being held hostage with zero response or resolution being provided from Amazon. The claim has been escalated by multiple managers and supervisors on a daily basis and no one is arranging for pickup of this table so I can get my money refunded.I have called the sellers and contacted them via messenger over and over, they rudely refer me back to Amazon. The item was delivered by freight, is extremely heavy, and extremely large therefore, Im unable to physically do anything with it. At this point, neither the delivery company is taking the item back to provide my refund, and neither Amazon is arranging pickup or enforcing my refund. I need my original payment refunded.Please let me know if additional information is required and thank you for looking into this!

  Business Response

  Date: 12/26/2022

  Hello,

  
  We have closed the claim under the Amazon A-to-z Guarantee because buyer has already disputed the charge for the order 113-5942376-1756259 with their payment provider. As a result, buyer is no longer eligible for the A-to-z Guarantee. An additional refund is therefore not possible. For more information about a refund for this purchase, we suggest buyer to contact their payment provider.

  
  Sincerely,
  

  
  

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order on 12/10/22 and was told that my item would be delivered delivered 12/12/22 it did not come it still has not come and i paid for a prime membership which means i am suppose to get items shipped by amazon in 2 days so far i have gotten nothing but a bunch of fake im sorrys and dont worries i was transferred to 6 people and each time i asked to file a complaint and i was ignored they cant even make up their mind if the package is delayed or damaged or when i will get it they constantly totally ignore all my request to file a complaint and the last worker just disconnected me from chat because i asked for a yes or no answer about filing a complaint. this is not the first time this has happened it happens over and over and nothing is ever done and they never let you file a complaint and they are going to wait until they deliver the item then respond and say i got it but im paying for 2 day delivery not 10 days also the last worker erased the whole chat thread but i had a copy so it is attached this is something else they do a lot so there is no proof that you contacted them

  Business Response

  Date: 12/14/2022

  Hello Geneva, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I see your concern about the shipping speeds on offer and have reviewed it in detail. Were sorry for any misunderstanding. 
  
  Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.
  
  Our shipping times are based on a variety of factors. You may want to check the weekend delivery settings for your address here:
  ******************************************
  
  You can sign up to receive order shipping status via text by visiting:
  ***************************************************
  
  I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R. 
  Amazon.com 
  **********************************;

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18569961
  
  I am rejecting this response because: that is not what is said when you sign up for prime and they have not addressed the out right lies told to me or the fact that their worker tried to delete the whole conversation and it is not the first time that has happened they have also not addressed the fact that they refused to allow me to file a complaint. they are using false advertising then weasel out of it  by saying oh its only and estimate they should say that and they really need to change their policies that allow the workers to do what ever they want and nothing is done
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a power supply unit from amazon.com on November 30th and it was guaranteed shipping same day. The item did not deliver and it was changed to "Delayed and shipping soon". It is now December 13th and I've contacted support 3 times to cancel this order. Each time they've said "The item is shipping soon so we cannot cancel the order" but then are unable to provide any concrete date that it will be shipped to me.One representative told me they could cancel the order and it would refund me when it arrived at their fulfilment center, but were unable to provide a date for it. Then, when it did arrive in the fulfillment center they updated the delivery date to today, December 13th. When it did not arrive it again switched back to "Delayed and shipping soon". They continue to refuse the cancellation because it is "in transit" but that is obviously not the case.I feel like the money I paid for the order is continuing to be held hostage while getting no help in knowing when it will arrive.The amazon order number is #***-2799686-8429001

  Business Response

  Date: 12/27/2022

  Hello ******, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I am so sorry to hear of the issue with delivery of your Order ID: ******************* and have looked into the matter. We regret the inconvenience caused. 
  
  We have already issued a refund on this order on Wednesday, December 21, 2022 to your MasterCard Debit. It should show up within 10 business days of issue on your account.
  
  This time frame may vary from one financial institution to another.
  
  I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 3 different orders on amazon. I am now trying to return these orders for a refund and i have not been able to, I am being blocked from doing so. The return policy on amazon says that all of these items can be returned for a refund. That is what i would like, a complete refund for all items ordered.

  Business Response

  Date: 12/21/2022

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  Sincerely,
  
  Amazon.com

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18569328
  
  I am rejecting this response because:  I would like for amazon to honor their return policy, and send me a  return label to return all items purchased, or issue me a full refund. They are not providing me any way of returning the items I ordered, and this is against their return policy. So since they are refusing this they need to then issue me a full refund for all the orders they sent me.
  
  Sincerely,
  
  ****************

  Business Response

  Date: 03/01/2023

  Hello,

  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 03/01/2022 confirming account reinstatement.

  
  Sincerely,
  Amazon.com

  Business Response

  Date: 03/08/2023

  Hello ****************,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with the returns on your orders and have tried looking up specific orders you may be referring to. We are not able to locate specific order numbers; and will not be able to issue any refunds at this time. 
  
  I see the account has been restored and you can request returns on eligible items. You can go to the order details pages to request a return as applicable; look for the Returns Center. 
  
  Note that the return options that are available are subject to the existing returns policies and refund eligibility of Amazon.com, this you can find by visiting the help pages using the link at the bottom of each page on Amazon.com. 
  
  The applicable refund, if any, will be processed after the return label is used and the item is verified as the correct one at our returns processing center. 
  
  Most refunds are processed within 14 days of being received by the carrier, but in exceptional cases, it can take upto 60 days. 
  
  I hope this helps. 
  
  Regards,
  Raman R.
  Amazon.com ****************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a TCL 20S Unlocked Android Smartphone on July 10th from Amazon, shipped by TCL Direct US. It arrived several days later. I loaded my sim card and apps and everything was fine for a few months. At the end of October, 2022, the screen on the phone was not working properly, with a double image and vertical lines running the length of the phone. I called TCL on October 24th and one of their tech representatives suggested that I do a "Factory Reset" to see if that would solve the problem. When it did not, at the beginning of November I was given a case number - ALC-******* as well as instructions on packing and shipping the phone to them for repair. The phone was sent by November 15th and received by their repair office in ******************** by November 17th. I have called 8 times since then and have gotten a constant refrain that the phone is "in the repair process". I was told by the first representative that they usually have a **** business day window to repair the phone, but it is much more than that at this time. By the time I called for the 4th time, the representative escalated my repair request, but nothing changed as regards the phone's repair status. When I asked for the phone number for the repair center itself, each tech representative said they do not have the number. When I asked how they communicate with the repair center, they each said they send e-mails to the repair center.I would like a refund of my purchase or a replacement phone since I do not have any clarity as to the status of the repair.

  Business Response

  Date: 12/14/2022

  
  Hello ***********,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand from your complaint that the product was returned to TCL for repair.
  
  As the product was returned directly to the manufacturer for repair, we request you to contact them for further assistance in this case.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  Abhishek
  Amazon.com
  http://www.amazon.com

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB team,I had an amazon store and I had FBA inventory (goods in their warehouses), they have deactivated my store and disposed my goods marking sellable, meaning they took from me for free but they are going to sell it. I do have all the prove that I did not have an access to my account and when the letter was emailed out regarding inventory, I have provided return address to ship it back. They did not ship it back and instead put a disposal order. After multiple time creating a case one ASIN from the same order I would say got accidentally reimbursed, and the other did not, which had more value and more quantity. ASIN B092JBKDWN has been reimbursed and ASIN B092JC672P declined. Since then they are not allowing me to create a case and discuss further. My account is still deactivated and my money stolen.Please help!!! Thank you for your time and consideration.

  Business Response

  Date: 12/14/2022

  We have reviewed the **************** account and can verify that they have contacted the Selling Partner Support team requesting a reimbursement for ASIN: B092JC672P.
  
  This request has been rejected as the items where removed from their account in occordance to our FBA policies.  This information was provided to the seller in case: 10257458211
  
  At this point the Selling partner is still able to contact the Selling Partner Support team but because the sellers account is currently enforced any contact will be routed to one of our enforcement review teams.
  
  The Selling Partner will need to appeal the current account enforcement before any new cases can be created.