Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about my LdmStore seller account as it has been deactivated. The reason for the deactivation is one or more intellectual property infringement complaints for ASIN B0BCN654X3. I understand how Amazon carefully monitors the listings sold on the site and is also careful to ensure that sellers do not violate Amazon Policies. I've read Amazon account deactivation notification several times, but I still don't understand what brand or trademark infringement caused my account to be suspended and this is not written in Amazon notification. But I ask you to carefully consider my appeal as I believe my listing was incorrectly accepted as violating Amazon policy, so my account should be reinstated. I ask you to double-check the listing B0BCN654X3 again.Please note, that my account is in a Healthy state and has only one complaint that does not affect the performance of the account (I have attached a screenshot of "Account Health" and "Intellectual Properties Violation B0B72DBZZS" to prove this).I ask Amazon to double-check my listing B0BCN654X3 again as I think there has been an error. My listing has never been blocked and exists on Amazon because it does not violate Intellectual Property Amazon rules. I think that there was an error in the Amazon system, and Amazon thought that the account should be blocked.I believe that Amazon did the wrong thing, my product does not violate the rules. I have one complaint that I am trying to resolve and would have resolved soon if not for the deactivation of the account. This complaint is not at all related to the product for which the account was suspended. Please look into this case, thank you.

  Business Response

  Date: 10/01/2022

  Hello,
  
  We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
  
  Thanks,
  Amazon.com Seller Performance

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like to submit a complaint against Amazon. They stated I had failed their verification process. However, I do not have any additional information regarding what I was supposed to provide. They asked me for information on one of the business owners and I provided them with a passport as well as a bank statement. I don't understand why these documents were not accepted, even though they met every criterion they mention in their policy. I studied it carefully and did everything according to its provision. I have to ask for your help in resolving this issue as Amazon is no longer responding to my appeals.

  Business Response

  Date: 10/12/2022

  Hello ***********************************:
  
  We received your submission but do not have enough information to reactivate your account at this time.
  
  Why is this happening?
  We were unable to verify the documents that you provided because they were not in a supported language. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the document is not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
  https://sellercentral.amazon.com/gp/help/G1791 
  
  How do I reactivate my account?
  To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
  -- A business license if applicable
  -- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
  
  How do I send the required information?
  To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
  https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap 
  
  What happens if I do not send the requested information? 
  You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
  https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6 
  
  We're here to help
  If you have questions about our policies or the required information, you can contact Selling Partner Support:
  https://sellercentral.amazon.com/cu/contact-us 
  You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to [email protected].
  
  To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central: 
  https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap 
  The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
  -- Download the Amazon Seller app for iOS:
  https://itunes.apple.com/us/app/amazon-seller/*********** 
  -- Download the Amazon Seller app for Android:
  https://play.google.com/store/apps/details?id=*************************************.android&hl=en_US

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for books from Amazon.com on 9/22/2022.I opted for 2-day shipping and when given the option to have order sent in as few shipments as possible, I agreed.On 9/27/2022, I reviewed the status of the order.I decided to keep the 2-day shipping speed for my order, but considered to no longer require that the order be sent in as few shipments as possible. There is a button available to make this choice, but there is no indicator of what the exact cost might be should I decide to take this option. Since the initial shipping charge for the entire order was approximately somewhere around $50, I figured that the possible additional cost for shipping if additional boxes/shipments were needed, would be somewhere near that $50 price as well. Once I selected that button to accept the order in multiple shipments as items become available, I was taken to another screen and saw that the price increased by nearly $600 in additional shipping charges!!!$600!!!!I immediately decided that the price increase was BEYOND excessive and that I did not want to go with that option after all, as it was insanely unaffordable. I quickly found out that there was no going back and there was no way to "un-do" that selection. Within minutes, I contacted customer service with ********************** via the chat option on their website and requested immediate assistance in updating the shipping details/preferences for my order, especially since it had not yet shipped and there was still time. Also considering that the button was just selected minutes prior. After an extended period of time chatting with TWO reps (and frustrating to say the least), I was advised that there was no going back and there was supposedly nothing that they could do to remove that shipping selection. I advised that this was not fair, as no price was disclosed for the additional charges I would face for shipping and they should not blind-side customers with such an astronomical, unaffordable fee. Please refund ASAP

  Business Response

  Date: 10/01/2022

  Hello *******,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the shipping charges associated with your recent order.
  
  However, I was unable to locate any shipping charge of $600.00 on your order #***-5115708-1997007.The shipping charges on this order is $69.15.
  
  I see that there was an initial authorization of $1,559.80 on September 27, 2022. However $637.62 was dropped on September 28th and you were charged only $922.18. If you see the additional charge on your statement, it could be authorization and will be dropped by your card issuer as per their policies. Ideally in **** business days. If you do not see the dropped charge, please contact your card issuer.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

  Regards,
  
  Abhishek
  Amazon.com
  http://www.amazon.com

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has been taking money from my account with out me making purchases and when I ask them they act as if the bank /debit cards don't let us know when our cards are used and by whom they keep charging my account the first was my cash app card second was my unemployment card now my chime card they never have an answer that relates to why this keeps happening not have they returned any of the money

  Business Response

  Date: 10/01/2022

  Hello,
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.