Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,382 total complaints in the last 3 years.
- 21,616 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to make a purchase on my Amazon account no charge was removed from my prepaid debit card so I cant upload that statement they wanted proof that the card belongs to me and I sent a picture of it and my ID and it clearly shows my name Im the rightful owner of this debit card the statement I uploaded was the only recent statement I have but it clearly shows my address and name Ive been going thru this for almost three weeks and they denying me telling my they cant verify the information how you cant verify the information when its there clear as day I have a business with Amazon and this is ridiculousBusiness Response
Date: 12/22/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 12/12.Sincerely,
*********
Amazon.comCustomer Answer
Date: 12/22/2022
Complaint: 18571771
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon asked me to verify my identity via video-call with one of their representatives.I did it, I was told that it was successful. But 1 day after that they told me i was engaged is some kind of fraudulent activities (with no proofs) and they are not gonna reinstate my selling account. I did nothing wrong.I have 5000$ there and I need this money...Please help!Business Response
Date: 02/11/2023
Hello,
After reviewing the information from your virtual identity verification, we believe that your account *** have been used to engage in deceptive, fraudulent or illegal activity that ***** our customers, other selling partners and our store.
As a result, your account will not be reactivated.
You can view your account performance at ************************************************************** or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. Download iOS App at (***********************************************************************) Download Android App at (**************************************************************************************************).
Initial Complaint
Date:12/14/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased on 10/23/2022 Delivered on 12/6/2022 Paid $305.74 Business committed to providing me a new 12 foot ladder that is ANSI/OSHA standards Nature of dispute is - started dialogue by calling Amazon to report damaged item. Was told a different group handles these purchases. Was told they don't typically handle things the same as items like this with damage are price negotiations based on the damage. Was asked to send photos and explain. The only option provided was a return and refund. I wanted a replacement at the least and also offered an option based on the early on negations communications, which didn't come up in any of the subsequent discussion. Also, there was some pricing concerns as our invoice on the package stated $222.85 however, we were charged $305.74. Unsure if that difference was reported by Amazon as income. Ultimately, I would like a replacement for the damaged goods. They have only offered a refund and stated I could repurchase however the cost of the ladder has increased.Business Response
Date: 12/15/2022
Hello,
I am Mahendra from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry that you received the order:-114-4021357-9669836 which includes ladder in damaged condition.
I understand that you want to get the item replacement, but I'm afraid to say that there is no option to create replacement as we can see the item is no longer available in stock.
As the only available option here is to return the item to get refund. Using the pickup service which will be done on Tuesday, December 20,2022 in between 6am-6pm.
Once the return process is completed you'll receive the refund.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,
Mahendra
Amazon.com
http://www.amazon.comCustomer Answer
Date: 12/15/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
*******************************From: ******************************* <***************>
Sent: Thursday, December 15, 2022 6:00 AM
To: [email protected] <[email protected]>
Subject: Re: Your Amazon.com Inquiry - BBB Case #********.
Again - I didn't ask for a return to start unless a REPLACEMENT is offered. STOP submitting returns. I am not requesting a return!!!!! You also need to contact the company that picks these items up as they immediately schedule a time to pick up. I have had to call them to cancel the last pick up so they didn't show up thinking something needed to be picked up. Get organized please as I'm doing your job. This is ridiculous and embarassing for your side.
When this started you had inventory for a replacement but stated you wouldn't do that. Now you have no inventory and that isn't an option or your excuse. So - let's wait until you get inventory and then replace/return.
****Initial Complaint
Date:12/14/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I have been a good customer of *****************************************. I bought a few device lately and had to return them because one of them was faulty and the other was not no longer needed by me because i was given a gift of the same device. I asked for refund and returned the items. Before i sent the items it was said i would be getting my refund after 7 days when they received the items. But after a few days when i checked back it said it would take 21 days or maybe up to 37 days for my refund to be processed!!! I don't think this is a good practice to hold on to peoples money for that long just on a whim!! I could have bought the same items from a store and got my money back in a day after i made my return. Especially in the xmas time holding on to peoples money with just a few wording change on the paragraph is very deceiving and scammy action.The numbers of my orders end with **** and 4218,I want my refund issued immediately like they promised before in the 7 days they received my items. 1 of the items was not even working properly and i didnt even open the shipping box of the other one since i got a gift of the same sort of device. This is a very weak practice to hold on to peoples money for just changing a few wording and just sit on it!! I can't just send a paragraph to my bank saying 'i am just gonna pay 21 days late of my debt'!!! I dont know what these people are thinking or think who they are.Thank you in advance.Business Response
Date: 12/15/2022
Hello ozge,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We understand your concerns regarding the refund for the return of items from the order #***-8820290-1429037 #***-7682137-2464218.
A refund of $631.45 was issued for the order #***-7682137-2464218 on December 15, *********************************************** 3-5 business days. Further the return of the order #***-8820290-1429037 is not yet processed. This may take little longer to process. Please wait for 30 days from the date of delivery for the shipment to be processed. Occasionally few items take a little longer to be processed. Unfortunately, we do not have an option to issue a refund for this order.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,
Abhishek
Amazon.comCustomer Answer
Date: 12/15/2022
Complaint: 18571536
I am rejecting this response because: This is unacceptable. I got the same email and notified that my 1 refund has been issued, that is good but the refund they are still trying to postpone showed 7 days of wait when i sent them. They knew the condition and that the item is not functioning properly. And i don't understand how they can just say they don't have the option!! They are the sellers and senders of the item. If i bought the same item from a store i would have gotten my refund long time ago. 1 month of wait is unacceptable and was not presented to me when i initiated the return and even after several days passed. I want my other refund too immediately.Thank you.
Sincerely,
Ozge SagirogluInitial Complaint
Date:12/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Honorable BBB!I am ********************, ex-Amazon Seller. My Seller (Business) Account on amazon.com has been deactivated previously.Even though I do not conduct business on amazon anymore, I need to access my account despite the fact it is deactivated. When I try to login to my seller account, the system does not allow me to do that saying We have detected unusual activity on your account and have locked it temporarily. I assume that it was made by mistake because I did not use this account for a long period of time and when I tried to login, Amazon blocked an access to account. I have an assumption that this may happen because of my actions, as I entered the wrong password several times and then entered the wrong otp. When I tried to change the password to a new one, it was too late and the login to the account was already blocked.Nevertheless, I, the real owner of the business, am trying to log in to the account! Please help me to restore access to the account and reset the password to my current email: ************************* Entity: ********************; business addrees: ***************, fl. 40, ******** **************************************************** *************.I am attaching my passport to verify my identity as the owner of account.Thank you in advance!Business Response
Date: 12/16/2022
Hello,
We have engaged the concerned team to look into the issue. Please be informed that you will be notified via email.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Amazon,I`m writing to you regarding my seller account that was deactivated. I request you to reinstate my account or re-schedule a new virtual identity verification. What was the root cause that led to the issue?On September 2, 2022, I received a notification to complete a virtual identity verification over a video to check my identity and some additional documents that prove my Amazon activity.Unfortunately, Ive failed the verification. The reasons are following:My English level was too low and I was not ready to pass the identity verification.Ive not prepared all the information about my activity on Amazon.The Bank Statement was outside of timeframe of 90 days.I was too nervous and stressed and cant focus to pass the verification. What actions will you take to resolve the issue?- Ive started to communicate in English and develop my skills to master the language. This will help me to communicate better and manage my activity on Amazon.- I will start preparing 2-3 days before the meeting for future verifications.- Ive requested a new Bank Statement with a timeframe fewer than 90 days.- I will hire a translator in case I will have chance to complete a new virtual identity verification.- Ive attached the passport, invoices, bank statement and a identity verification consent that confirms my identity. What steps will you take to prevent future issues?- To prevent this issue in future I will have a better approach.- I learn to speak English to prevent this in future and to face all challenges I would met.- I will double sure to hire a translator to help me to complete the verifications.- I will upload all documents with a timeframe fewer than ********************************************************* opportunity to pass a new virtual identity verification. I really hope for your cooperation in resolving my problem. Please accept my heartfelt gratitude!Best regards!Business Response
Date: 12/16/2022
Seller has failed IPI and the account does not fit a reinstatement. Seller has been notified about this. No action pending.
Thanks!
Initial Complaint
Date:12/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,My name is *************************. I am an Amazon third party seller. I have been operating my Amazon store legally. On December 2, 2022, I was suddenly unable to log into my account. I received an email from Amazon telling me: Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement. We have taken this measure because we are unable to verify the credit card on file in your account.I don't know why Amazon suddenly disabled my account. I believe Amazon has made a mistake. I will provide evidence that I am authorized to use the credit card on file. I hope Amazon will review my information and restore my account as soon as possible!I request Amazon relevant review team to reactivate my account, I have not violated Amazon's regulations. I have been operating my store according to Amazon's rules, and the sales of my store are also growing steadily. I am committed to being an Amazon seller who can provide the best service to customers. Please review and restore my account! Thank you!My Amazon account email: ******************* Looking forward to your early reply!*************************Business Response
Date: 12/16/2022
Hello,
We have forwarded the case to the concerned team and you will be notified with regards to the issue shortly.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I appeal to you as the last resort and really hope that you will help to restore justice.I am Amazon Seller ***************. I conduct business through my official 19 store IB Seller Account ************************* It was deactivated 11/12/2022 for violation of Dropshipping policy. I really had to use the services of ******************** due to urgent need to fulfill the orders I received and that I could not process on my own.I concluded an Agreement with ********************* LLC.It was enshrined in the Agreement that this Company had to identify me (my business & store name and business address) as the seller of record.It turned out after deactivation of my account that this company was negligent while performing its work and applied the incorrect data to products external packaging and invoices which was contrary to the data we have prescribed in the terms of our Agreement.I became a hostage of the situation, as the company did not warn me that they were applying other data when sending my orders, so that my buyers received parcels with incorrect shipper/seller data. My account was immediately deactivated for this reason.I tried to appeal this decision 4 times providing detailed explanation of what happened but Amazon refused all my attempts to reactivate account.It is unfair because Dropshipping is not restricted by Amazon if it is clear to the customer that you are the seller of record. I know I have violated this term but it happened due to negligence of Dropshipping provider because the Agreement stipulated that they undertake to identify me as a seller during the delivery of my orders. Immediately after account deactivation, I terminated cooperation with them.Please Check Fulfillment Agreement, its termination, Legal Audit proving that the contractor has violated its obligations.I urge you to pay attention to this complaint. I am an official authorized seller of Wallixo brand and I am a honest seller who want to continue to develop brand in ***.Business Response
Date: 12/16/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/16/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 12/22/2022
Complaint: 18571306
I am rejecting this response because: I am providing Amazon with additional information per their request. Please check my updated Plan of Action with all the details of violation and updated preventive measures. Please reinstate the account now.
Sincerely,
***************Business Response
Date: 01/09/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 01/08/2023.
Thanks,
Amazon.com Seller PerformanceCustomer Answer
Date: 05/11/2023
Honorable BBB! I appeal to you as the last resort and really hope that you will help me to restore justice. I am ***************, the owner of 19 store IB store on Amazon. I understand that my account cannot be reinstated and I'm ready to put up with it but I want to return what is rightfully mine - my hard-earned money which is now unlawfully being held by Amazon. On 05/03/23 I received a refusal on my request to disburse money that I earned using my business account. They did not explain anything but just accused me of doing deceptive activities without providing a single proof of such claims. When I started business on Amazon, I never intended to cause any harm to the customers or Amazon itself. However, at certain point of my business activity, I concluded an agreement with a company that provided shipment services, serving as an intermediary between my products and the customer. I turned to their ******************** in order to provide a really good service for my customers, since I previously had no experience selling on Amazon and according to my expectations, this company would have handled logistics issues better. Only later, I realized that such services are interpreted as dropshipping by Amazon and it is prohibited. Amazon declared me a wrongdoer working within dropshipping scheme and withheld my funds. Nevertheless, my unconscious use of dropshipping did not harm any customer. Every product that was sold on my account is a product of high quality, which is supported by hundreds of satisfied reviews. Hence, the money that was made via Amazon was a lawful, fair income and it is unlawful to appropriate my funds! I urge you to take action and help me get back the money that Amazon decided to misappropriate. I insist that my fairly earned money should be disbursed to me. I hope that you will be able to help me. Thank you in advance!Business Response
Date: 05/15/2023
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 2023-3-5.Merchant Credit Team Amazon.com
Customer Answer
Date: 05/19/2023
I am rejecting this response because: I would like to focus your attention once again that at this point in time i have no intention of reinstating the account. I understand that this is the result of my previous actions - my account suspension. Nevertheless, it is leaving the question of my funds wide open. I have not commited any fraud, i have not mislead customers in any way, nor did i do anything illegal - all i did was the usage of third party to ship my goods.
At this point of my life i am literally risking to lose everything, since i have put every ***** that i had into this Amazon business, which is why i want to claim, at least partially, what i have fairly earned during my time on Amazon. None of my actions brought any harm or mislead the customer, i have always provided best products for best price and ensured seamless customer experience.
I am asking you to look into this matter once again and return me funds from my Amazon account. I urge you to pay attention to this. Money from doing business on Amazon.com was the main source of income for my family, which is why it is so important for me to return this money. I also need to make final payment to my employees.
Sincerely,
Islam BaisarievInitial Complaint
Date:12/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 14, 2022 To: Better Business Bureau Greetings!This is *************** of LJ ********** I am writing to your good office to file a complaint against Amazon. For context, my seller account was deactivated due to Amazons Drop Shipping Policy and Seller Code of Conduct. I have been appealing for the reinstatement of my account and the disbursement of my funds withheld in my account. I had a video call verification with Amazon to confirm my identity and ownership. I provided all the necessary information and documents requested by Amazon, however, after having done so, I was notified by Amazon that my funds will still not be disbursed. I have funds amounting to Sixteen Thousand Three Hundred Fourteen ** Dollars and Sixty-nine Cents ($ 16, ******) being held currently by Amazon. I am currently working on improving my business method thus, I need our funds so we can operate again. I have been in constant communication with Amazon and have been sending appeals containing my Plan of Action for my business as well as the measures we have already taken to address the issue in the effort to reinstate my seller account and have my funds back.With this, I am asking assistance from your office in negotiating with Amazon so I can have my funds back and continue utilizing Amazon Marketplace.I am truly grateful for your time and I am looking forward to hearing a positive response from you! You may reach me through the following:Contact Information Name: *************** Contact Number: **************** Address: ************* *************************************************************** ********* ***** ************ Email: ************************* Best regards,***************Business Response
Date: 12/18/2022
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 2022-10-10.Regards,
Amazon
Customer Answer
Date: 12/23/2022
Complaint: 18571203
I am rejecting this response because:Dear Better Business Bureau,
I am writing in response to the email I received from your team. I would like to point out that my seller account, LJ *********** was not used to engage in any fraudulent or deceptive activities. We have been constantly appealing for the reinstatement of our account, explaining why we believe our account was flagged for violating Amazons policies. We have also done immediate actions to remedy the issue, but our efforts remain unrecognized, and our funds are still being withheld by Amazon as of this writing. Our team is constantly working to improve our business therefore, we need our funds so we can work on our business changes as soon as possible and continue selling on Amazon.
With this, we are asking for a fair review of our account. I understand that Amazon only wants a safe environment both for sellers and buyers which is why, I, ***************, would be very much willing to cooperate with Amazon to undergo due process for verification and/or submission of any other necessary information and/or documents to prove the legitimacy of my business, ownership, and our store practices/business methods.
I humbly ask for your further assistance with this matter. For reference, please see the appeal letter I sent to Amazon:
Dear Amazon Seller Performance Team,
This is ***************, owner of the Amazon Seller Account, LJ ********** I am writing to appeal for my account which was deactivated last May 3, 2022.
It has been SEVEN (7) months since our account got deactivated. We have been appealing and communicating with Amazon representatives to ask for assistance. I am confident that I have included all the necessary information requested to reinstate our account.
We are grateful to the Amazon team for allowing us to continue appealing for our suspended account. I, on behalf of the team, am requesting that you review our appeal and account once more and consider our Plan of Action. My main goal as we speak is to be able to transition to 100% FBA as soon as our account gets reinstated.
In this appeal is a MORE DETAILED and STRONGER plan of action.
Root cause of the violation:
The reason my account was flagged for violating the Drop Shipping Policy and the Seller Code of Conduct is because I allowed another person to work on my behalf in a way that violates Amazons policies.
To explain further, I had a Virtual Assistant that I trusted to manage my account. It was in my understanding that we were doing retail drop shipping from ******** given that we are the seller of records.(Please see invoices attached to prove that we have been sourcing from ******** However, I found out that the VA who managed my account engaged in drop shipping from ANOTHER AMAZON STORE without my knowledge, which is a violation of the Drop Shipping policy and the Seller Code of Conduct.
I would like to take responsibility for this as I have let this happen without my knowledge. I have immediately done measures to rectify the issue.
Immediate Actions done to resolve the issue:
I have stopped working with my Virtual Assistant. I removed his access from my seller account. I will not allow anyone else to handle my seller account moving forward.
I have stopped dropshipping and have put my account in Inactive status to avoid further issues.
I have deleted my listings to avoid further violations and as I prepare to transition to 100% FBA.
I reviewed Amazons Policies
Amazon Business Solutions Agreement (*****************************************************************)
Selling Policies and Seller Code of Conduct (*****************************************************************)
Drop Shipping Policy (**********************************************************************)
I have studied Amazons FBA Program.
I reached out to an Amazon expert to discuss in detail about Amazon FBA so I can fully utilize it as soon as I get my account reinstated.
I have also created supplier vetting guidelines for future suppliers:
a.) Always communicate about stocks and inventory.
b.) Provide us with correct and accurate product descriptions.
c.)Deliver items within the agreed days.
d.) Always inform us in case there will be delays in delivering items.
e.) Provide us with the right items complete and with no defect.
f.) Always be responsive with our queries about the products.
Failure to follow these supplier vetting guidelines would mean cutting ties with our supplier.
Preventive Measures:
I will enroll 100% of my inventory to FBA.
I will be managing my seller account moving forward.
I will be creating a legal and signed contract/agreement for future employee/s to protect my business from situations like this.
I will be more involved in managing my account. I will monitor my employees on a daily basis to make sure that they are complying.
Since I will be doing FBA, I will limit my team to three (3) employees only, who will help me manage my business, mainly with confirming orders and communicating with customers. With this, I will be able to monitor them closely and easily identify in case a problem occurs, while I am not giving them major responsibilities that would potentially put my business at risk again.
I will carefully evaluate and do background checks on the employees that will be working with me.
Qualifications:
Should have knowledge of Amazon Policies
Must be reliable and trustworthy
Must be able to provide valid documentation as proof of identity
Must have a clean background/history of being a Virtual Assistant
I will be monitoring and observing my new employees for the 1st month to make sure that they can do their job well and can be trusted
I will also conduct a monthly evaluation to check on my employees, our business practices, protocols, etc.
I will be responsible for managing the supplies/products we will offer in our store.
I will make sure that we have 20% backup stock in our inventory so I wont have to reach out to alternate suppliers in case of emergency.
I will utilize vacation mode when necessary to avoid further issues.
I will NEVER SOURCE from ******* and other Amazon stores moving forward.
I will be working ONLY with CREDIBLE and VALID SUPPLIERS moving forward that would qualify with our supplier vetting guidelines.
I will be utilizing only one shipping service so I can easily rectify issues regarding deliveries if any.
I will monitor our Account Health regularly and make sure that our account metrics are in compliance to Amazons required metrics
I will monitor account feedback, voice of the customer, and buyer-seller messages and address all complaints within 24 hours.
I will conduct a monthly training program for the whole LJ ********** team so we can refresh ourselves of our responsibilities as well as review Amazons policies and keep ourselves updated in case there are changes to the policies.
We will PAUSE FROM SELLING for a month upon reinstatement so we can prepare to transition to our new business method and practices. We will set our account to INACTIVE during this time.
We will get back to business after a month from the date of reinstatement and will IMMEDIATELY STRICTLY IMPLEMENT our new business method.
We will make sure that our business methods and company guidelines are always aligned with Amazons seller code of conduct.
I will continue to study Amazons FBA Program and will work on enrolling our inventory to FBA moving forward to ensure only the best practices and order processes.
I understand that Amazon only wants to ensure proper business practices of Amazon sellers like us. I acknowledge my lapses on this matter and I have learned from this so I hope you would allow me to correct my mistakes by reinstating my seller account. I am willing to cooperate with Amazon to improve my business practices.
I would like to extend my gratitude to the Amazon seller performance team for taking the time to constantly review our account and our appeal.
Thank you for your understanding and I am looking forward to having my account reinstated soon.
Best regards,
***************
*************************
end of appeal
We, at LJ ********* team, truly appreciate your help. We are looking forward to a positive response from you.
Best regards,
***************
*************************
Sincerely,
***************Initial Complaint
Date:12/14/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 30th 2022 I ordered an Empava Acrylic Whirlpool Bathtub Hydro-massage Soaking SPA Chromatherapy Jets Tub 59JT319 that came to my address on November 4th 2022, I checked it in front of the carrier company personal that did the delivery and found out it was broken; so I contacted Amazon to let them know about the issue and they ask for pictures that I sent right away. After that I got a return label and sent it back. The guys that picked it up used a dolly to pick it that is not the right equipment to do it for that dimension of the hot tub. Until now I do not get my money back and I have been contacting customer service on ********************** website and send me to a second, third and fourth person asking the same questions and saying that I'm not getting any money until they get the item back and also saying that they returned it to me and I have to send it back again. Researching with the carriers I found out that on ***** website that the item is inside a trailer since November 21st 2022 and it does not move from there. I ordered that they show on the pictures not a broken piece. So I'm demanding for a new and good condition item the way they describe it on the post on the Amazon website.Business Response
Date: 01/22/2023
Hello *******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've checked and see that a full refund has already been issued for the order on Thursday, January 5, 2023 for $1368.55. The refund usually shows up in 5 business days.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
***********************************Customer Answer
Date: 01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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