Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,426 total complaints in the last 3 years.
21,602 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 18th I placed Order # ***-8839925-8642600 for a laptop decal. I paid $6.75. I received the decal and went to apply it to my laptop but it was old and defective and the adhesive wouldnt stick on half of the decal and I wound up having to scrap it off my laptop. I contacted the seller three times over the past three weeks and have each time been ignored. I want a replacement or my money refunded.
Business Response
Date: 12/16/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-8839925-8642600.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

To help you with it I've checked for replacement, however we see replacement is unavailable. To sort this out, I've issued a refund on the order to your original payment mode for $ ****, it shall be credited within 3-5 business days. The return is not required for the item, you can view the refund status using the below link

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-8839925-8642600

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Will *****
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was stolen Amazon cares less told oh seller is third party seller cant do anything cant even send you your it which was needed by Friday for pj day at my daughters school. Supervisors agents lied to me! One sup told me earliest Monday next sup said no we cant reship another agent told me Thursday sup said oops no record of that conversation.Sup naiden p gave me gift card for $70 and she said Id be refunded yet she gave me a gc no refund call today get told youll get your refund now I am told no refund and gc is gone! They refuse to refund me! *****,***** and ****** died me supervisors and my refund ! I was called a liar by ***** a supervisor because he had no record of said $70 gift card! What!!!! Denied me my gift card agent removed and my refund no $ no items!
Business Response
Date: 12/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the bad experience you had with us.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research. We need to have the exact email id as well as exact name that is registered on the account to be able to assist you.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 12/16/2022

Complaint: 18577537

I am rejecting this response because:

Sincerely,

*******************************

The message from company makes no sense ! How can I reply from that email to the email sent to ************************?!
Business Response
Date: 01/04/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've received your response through the direct email.

As per the communication we had earlier, we have discussed that the gift card balance was already issued on your account and then it was transferred to a credit. Later we submitted a claim on the order you have reported and I can now see that the claim was successfully approved with a full refund back to your original payment on Monday, December 26, 2022 at 12:49 PM (PST). The refund should already be reflecting by now on your account.

If you have any further issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Initial Complaint
Date:12/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraud the selling of merchandise that doesn't exist
Business Response
Date: 12/16/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed the complaint you have shared with us and have tried identifying the issue from the information you provided. We need more information to proceed.

Please help us with the detailed description of the issue so we can research and assist further.

We look forward to hearing from you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to High-Tech Hama boutique seller account. The real owner of High-Tech Hama boutique seller account is TWOJ SPOKOJ LLC (Contact person - *****************************). TWOJ SPOKOJ LLC was my business partner from May, 2020 to March, 2021. But I stopped working with them a long time ago due to the threat of violating Amazon Policies on their part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with High-Tech Hama boutique account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with TWOJ SPOKOJ LLC on May 7, 2020 (see Partnership Agreement). On March 13, 2021 I notified TWOJ SPOKOJ LLC about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify TWOJ SPOKOJ LLC in advance 3 days before the partnership termination. On March 16, 2021 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 12/16/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 12/17/2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like my store reinstated and my funds released I am writing in on behalf of my seller store *********************** Designs LLC. I received a store shutdown that I firmly believe was done in error. I submitted a full plan of action that encompassed what went wrong and what was done to remedy the issue. The last appeal I submitted on November 15th was rejected and said there was not enough information to reinstate.I would like this to be escalated as I was a new seller and I hired a company to help me run on the amazon platform successfully. I have fully outlined a proper timeline and solution for being compliant with all of amazons terms and conditions. I would also like to highlight that I was wrongfully accused of section 3 as my store has never run under the guise of the drop shipping model.I have not intended to nor do I have any knowledge of dropshipping as I know this is not approved by Amazon's Terms and conditions. I also fired and removed who was helping me run the account and am going to use Amazon's approved FBA method. I would like this escalated and resolved and my store reinstated as I have a large amount of funds locked in the account and I cannot pay for my suppliers costs while my funds are locked and the account is deactivated.Again I would like to reiterate I want to operate a store that is safe for me, amazon and amazon consumers and would not intentionally try to deceive or impede on Amazon's very clear terms of service. This was all outlined in my plan of action appeal that I submitted and I provided everything showing and verifying my identity and my business as being a new business that I wanted to build on the platform.Thank you. Please contact me back asap at ***************************
Business Response
Date: 12/16/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon Seller Performance
Customer Answer
Date: 12/22/2022

Complaint: 18577202

I am rejecting this response because:

Sincerely,

***********************

I am writing in on behalf of my seller store DraysondesignsLLC. I received a store shutdown that I firmly believe was done in error. I submitted a full plan of action that encompassed what went wrong and what was done to remedy the issue. The last appeal I submitted on November 9th was rejected and said there was not enough information to reinstate.

I would like this to be escalated as I was a new seller and I hired a company to help me run on the amazon platform successfully. I have fully outlined a proper timeline and solution for being compliant with all of amazons terms and conditions. I would also like to highlight that I was wrongfully accused of section 3 as my store has never run under the guise of the drop shipping model.

I have not intended to nor do I have any knowledge of dropshipping as I know this is not approved by Amazon's Terms and conditions. I also fired and removed who was helping me run the account and am going to use Amazon's approved FBA method. I would like this escalated and resolved and my store reinstated as I have a large amount of funds locked in the account and I cannot pay for my suppliers costs while my funds are locked and the account is deactivated. I want to emphasize that I have distribution rights or approval from vendors that I purchase their product on wholesale and fulfill or plan to fulfill via FBA before I was wrongfully accused of dropshipping.

Again I would like to reiterate I want to operate a store that is safe for me, amazon and amazon consumers and would not intentionally try to deceive or impede on Amazon's very clear terms of service. This was all outlined in my plan of action appeal that I submitted and I provided everything showing and verifying my identity and my business as being a new business that I wanted to build on the platform. Again this is a wrongful deactivation as I know that I have NEVER dropshipped and want to ****** a safe marketplace. Should this not be investigated fully I will need to pursue further action not limited to contacting the *** and pursuing other legal avenues as this is discrimination and wrongful business practices on Amazons behalf.
Initial Complaint
Date:12/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I sent you this email by my registering account email.My Amazon seller account:< *************** >. Please see the attachment for details!My Name: ******************* ID Card ************************* Address:************, ***********, Xiushuixian, Yiningzhen, ******************** 10hao, 332000 Name of business license: *********************** Youxiangongsi Unified social credit code: 91330782MA2EB89J82 Registered address: *************, Yiwushi, Houzhaijiedao, Jinchenggaoerfuerqi, 25 Dong, Yidanyuan 501shi (zizhushenbao), ****** Credit card holder: ******************* Credit card number is: **************** Valid for: 09/23 Billing Address: ************, ***********, Xiushuixian, Yiningzhen, ****** erzhilu 10hao, 332000 I am a third-party partner of Amazon. I didn't use my buyer's or seller's account to do anything against Amazon's policy.My buyer account did not buy any Amazon products, nor did I defraud Amazon of compensation. I haven't used my buyer account.I operate my seller account in compliance. No cheating customers, no illegal refund, no violation of Amazon seller guidelines.I sincerely hope Amazon can unlock my account. I didn't do anything against Amazon's policy. My buyer account has abnormal behavior, which is not my operation. My account *** have been stolen by others. When my account is restored, I will change my password immediately. Enable two-step verification at the same time.I will submit my ID card, business license, credit card and other information for review.Look forward to your reply!Sincerely,*******************
Business Response
Date: 12/16/2022
Hello from Amazon.com.My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If you want to submit additional information, click on the View appeal button and submit additional information as requested.If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (https://sellercentral.amazon.com/performance/dashboard).2. Locate the deactivation record for the product listings you want to appeal.3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.If you want to submit additional information:1. Click on the View appeal button next to the deactivation record.2. Click the Submit additional information button to submit the information necessary to reactivate your listings.If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to [email protected] . Your explanation should include the following information:-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.We're here to help If you have questions about this action, please contact us at https://sellercentral.amazon.com/cu/contact-us . Additionally, please find general guidance for creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610 and please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/200386250). Sincerely,
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchase a pair of framed doors for cam am defender on Amazon.com on 2 November and spent $1084.54 The online vendor 864Offroad doors (seizmik) order 111-9357625-0145826. We received the pair of doors about a week or so later However, the hardware was missing . We went and reported online and received a message from 8640ffroad that we can return but they need to find the hardware. A few days later, they agreed to ship the hardware. Around 11 November, we received notification was deliveried but we did not have it. After back and worth, it was discovered that they had sent to wrong address. Correct address ********************* but the package was sent to 224 Sunset court which is 20 miles east of us. We went to the wrong address and got our package...However, only HALF the hardware was in the package. To Date, 15 December we have never received the complete hardware and CANNOT install the doors onto the cam Frame. We cannot return the doors, they are large and we don't a box large enough. We have contacted Amazon **************** on three different occasions and three times, we have been told a refund will given in 3 or 5 days. That has not happened. The last contact with customer service was on 10 or 11 December. Prior to that date, we spoke to Chat to two different customer service folks and all promised a refund. I have spent $1084 for doors that I cannot install. I can't purchase hardware as its a custom door frame. 864OffRoad has never sent the complete hardware to us....we have emailed them on several occasions. This is not our fault. Noone at 864OffRoad cares about our purchase . Its very disappointing that Amazon **************** can't solve the problem. We are have tried for 6 weeks to solve. We want a refund so we can repurchase the doors from a reputable company.
Business Response
Date: 12/20/2022
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have worked on the issue and processed a full refund on the order for $1,086.27 on December 19, 2022 back to your original payment method.

You'll see this refund to your card in the next 3-5 business days. You can view the status of your refund in Your Account here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=111-9357625-0145826

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,

******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 12/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** And ***********************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon,I sent you this email by my registering account email.My Amazon seller account:< *************** >. *************************:A2P1KXQPPE19HL Please see the attachment for details!My Name: *********************** ID Card ************************* Address:jiangxisheng, jianshi, xinganxian hepuxiang zhangfangcun xiaojiazirancun 22hao Name of business license: ******** Tingsheng Keji Youxiangongsi Unified social credit code: 91441900MA56450A9L Registered address: RM915, 188#, ******* Middle Road, Wusha, ***** An Town,********, ********* Credit card holder: *************** Credit card number is: ******************* Valid for: 06/26 Billing Address: Building A,Ju Jing **************************** Nan Industrial Zone,*************,***** An Town,********,********* ****** Phone Number:*************** I am a third-party partner of Amazon. I didn't use my buyer's or seller's account to do anything against Amazon's policy.My buyer account did not buy any Amazon products, nor did I defraud Amazon of compensation. I haven't used my buyer account.I operate my seller account in compliance. No cheating customers, no illegal refund, no violation of Amazon seller guidelines.I sincerely hope Amazon can unlock my account. I didn't do anything against Amazon's policy. My buyer account has abnormal behavior, which is not my operation. My account *** have been stolen by others. When my account is restored, I will change my password immediately. Enable two-step verification at the same time.I will submit my ID card, business license, credit card and other information for review.Look forward to your reply!Sincerely,***********************
Business Response
Date: 03/14/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Thank you,
Amazon.com
Customer Answer
Date: 03/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!To be honest, I failed the first video verification.Reasons:English is not my native language. Sometimes it can cause trouble, and I dont understand the whole sense of the sentence. I answered all the questions. But I was stressed that led to misunderstanding with the sentence meaning. I provided Amazon and the interviewer with all the required documents. But they decided I was used to engaging in deceptive, fraudulent, or illegal activity. BUT it is not the truth! I did not have a clear list of the documents for this verification. I had all the necessary documents, but some were in a foreign language, especially a passport. So the interviewer could not verify it. I understand it is my failure, but I conduct my business honestly.Due to these reasons, I ask you to give me a second chance for the video verification. I am the real owner, a real person. I didnt do something prohibited or fraudulent. I am an honest seller and never did something bad.Everybody makes mistakes, and everybody can be scared. I hope you can understand and allow me to complete the video verification. Please, give me another chance to complete the video verification (virtual verification identity). Best regards!
Business Response
Date: 12/30/2022
Seller has failed IPI and has been notified about it. The account does not fit a reinstatement.
Thanks!
Customer Answer
Date: 01/12/2023

Complaint: 18577147

I am rejecting this response because:I do not ask to reinstate my seller account. I only ask to give a second chance for the video verification. I failed IPI because, due to my lack of knowledge of English, I could not clearly understand the questions the Amazon representative asked. English is not my native language, so sometimes it leads to trouble. As a result, I do not understand the real sense of the sentence.
I am the real owner, a real person. I did not conduct prohibited or fraudulent business. I am a reliable seller and prefer to sell legally following Amazons Policy.
Due to these reasons, I kindly ask you to give me a second chance and send me a message with a link for the re-video verification.

Sincerely,

***********************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the seller twice and they instructed me to file a police report but there was nothing to file a report for. I placed an order on December 9th and only half my shipment was delivered. I have a photo of the one tiny box they delivered. I asked for replacement and or refund and was told to mark it stolen . I have a video from my cameras at home showing one box being delivered. I went to local police station and the receptionist recommended to dispute charge with bank since the item was simply not delivered. I have also reported the seller to the Better Business Bureau.Please reconsider decision , this was a gift for someone in the upcoming holiday I do not have the gift now and nor the money to replace it.Attached are screenshots from me contacting the seller twice. The one box they did deliver only including stand and comb set The amount of the missing item Proof there were supposed to be two separate
Business Response
Date: 12/16/2022
Hello,

I'm Srujan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have placed an order for a seller sold and fulfilled item and received only a portion of it and the seller doesn't help with the replacement or refund. I'm for the inconvenience caused with this.

I've tried to locate the order with the information available in your complaint. Unfortunately, I'm unable to locate the exact order you are referring to, please share the order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com

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