Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,426 total complaints in the last 3 years.
21,606 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm very disappointed with Amazon because I purchased the items and that they said if it was December 14 that I can have a refund and then they bumped it up to December 15th and I did not receive my packages I was disappointed because I got a refund but I wanted my packages too I didn't want to refund no one called me and said what what would you like no this is automatically refund I just wanted my stuff I didn't want to refund and now I can't get my stuff because I have to purchase it and I think that's outrageous that I have to repurchase it.
Business Response
Date: 12/16/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order delay.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details we see refund is already done and I really wish we had an option to help you with replacement. Once the refund is processed we won't be having an option to issue the replacement. In this case, we request you to place a new order for the same. While we cannot undo the disappointment you had, please be assured that corrective actions will be taken to ensure these issues are avoided in future.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was searching for a car bluetooth radio and it states order within 2 hours you will get it today so I ordered it and as soon as it went through it said it was arriving Sunday. They do this all the time to get people to buy things i.e. order $25 or more and it will arrive today which never happens even if you order it at 5 am. They are constantly committing false advertisement on these things and its not right for us who pay for prime membership to be treated like this and not for it to be taken care of.
Business Response
Date: 12/16/2022
Hello *******,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you have placed an order for a ******************* and the item details stated order within 2 hours to get it delivered on the same day but the delivery date changed after placing the order. I'm for any inconvenience caused with this.

I've tried to locate the order with the information available in your complaint to get the order details reviewed. Unfortunately, I'm unable to locate the order you are referring to, please share the order number so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12-15-2022 @ 9:30am, I called Amazon at ************** and asked to speak to a US representative. I had previously tried to get a representative be calling the Amazon company from their website, and was told over 5 times that they could not transfer the call. I then asked for the main corporate number. Was given an incorrect number, so at this point I googled the corporate number and called it, only to get a recording stating that they were closed and to call back during regular business hours. This was at 9:30am.I then called the number given to me by Amazon, and got someone who barely spoke English. He asked me to verify my account, and wanted my credit card number. I told him No! And then told him, how do I cancel my account because this was ridiculous that I couldnt even get a US representative on the phone.He told me, your not going to cancel your account, because you are a F****** *****, whose mother was a whore!!! He then proceeded to curse me out and use such foul language that I wont repeat what he said!Such vile, language is horrible, and I shouldnt have been exposed to it!
Business Response
Date: 12/16/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and I'm very sorry for the negative encounter you had with our **************************** It's our goal to provide exceptional customer service every time we're contacted and we fell short of that standard.

I know that having to go through multiple interactions with our customer service team and not having any of them work can be a real pain, especially when you have more important things to be doing.

At this moment, we do not have an option to transfer the call to an associate in US, however I'm happy to help you with your concern. If you could help us with the details I can look into it and help you further.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue with Amazon.com NOT providing refunds for a myriad of returned items within 7 DAYS AFTER, or up at most per THEIR POLICY on their website, 30 DAYS when packages are received at their Amazon ***************** started approximately in mid August 2022 and I'm STILL having issues currently with them NOT REFUNDING me despite receiving the items. I have been told on MULTIPLE OCCASIONS when I've called on different items I've returned that it can take 60 DAYS for a refund, but NOWHERE on Amazon.com website does it state that it takes that long & when I've asked to show me where this 60 days policy is the Amazon.com customer representatives usually are RUDE & UNPROFESSIONAL in responses because they know for a fact it is NOT on their website. It's been OVER 60 DAYS and I STILL HAVE NOT GOT REFUNDS FOR SEVERAL ITEMS as now their own SUPERVISOR **************** spoke with 12/14/2022, whom DISRESPECTFULLY HUNG UP IN MY FACE when I was trying to find a RESOLUTION to WHY I CAN BE REFUNDED (her words that I CAN'T receive a refund), because ******* stated that regardless that she sees an item I RETURNED 10/04/2022 to a *** store to ship back to the Amazon ****** center that she CAN'T issue a refund since NOBODY has SCANNED the package there at the ****** Center. I asked her "How is the INCOMPETENCY of THEIR AMAZON WORKERS NOT scanning the item for OVER 2 MONTHS is MY PROBLEM and where in policy does it state that you people CAN'T REFUND me because the warehouse workers NEGLECTED to scan my item??" ******* rudely replied that shes answered my questions multiple times but it seems I don't understand her and she was disconnecting the call. I retorted "I was STILL talking so why would you hang up when I let her talk?? That's EXTREMELY RUDE" but she still hung up on me in my ******** STILL HAVE MULTIPLE ITEMS that's been at the ****** Center since approximately beginning of October 2022 with NO REFUNDS, NO RESOLVE from Amazon reps nor their supervisors! I WANT MY MONEY NOW!!
Business Response
Date: 12/16/2022
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry for the negative encounter you had with our **************************** It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I will make sure proper internal actions are taken on the associates and proper coaching is provided to the associates about this.

I understand your concerns and request to speak with our ***************** However, Im in the best position to help you, as I have the necessary tools to help with your account or orders. We aren't able to give out contact information for individuals at our company, out of respect for their privacy. However, you may send mail to our corporate address, and we will route it to the appropriate person. Please put the name or title of the person you are trying to reach on the first line, and then use this address: (Name or title of the employee) Amazon.com ************************************************* style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: *****px; background-color: rgb(255, 255, 255);">
I've reviewed your email and completely understand your disappointment with the return refund. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to [email protected] if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 12/22/2022

Complaint: 18577907

I am rejecting this response because:
This is the SECOND time I had to type my rejection because I was BOOTED out for some odd reason so I'll try to sum it up why I'm rejection this response. I have called NUMEROUS TIMES over the past 2 and a 1/2 MONTHS, from talking to RUDE supervisors who hung up in my face when I'm trying to resolve the issue on WHY I CAN'T get a refund, DESPITE *******, an Amazon.com SUPERVISOR, stating that basically NOBODY scanned it at the Amazon.com Return warehouse so they CAN'T REFUND ME since they have INCOMPETENT, NEGLIGENT, LAZY WORKERS that apparently CAN'T CONPLETE A SIMPLE TASK. How Amazon.com POOR CHOICES in who they hire became my burden and is IMPEDING ON MY REFUNDS, is BEYOND ME! Secondly, this ****** individual has NOT specified what's his/her position at Amazon.com I don't know whom I would be addressing. I've talked to **** & *** from Amazon.com today 12/22/2022 gave them SEVERAL ORDER NUMBERS and they have replied the SAME NONSENSE like all the others have. Also, ODDLY ENOUGH AFTER I filed a complaint with B.B.B. all of sudden items that have BEEN RETURNED OVER 2 MONTHS AGO, Amazon.com has been trying to RECHARGE MY CARD for them claiming the items weren't received as the originals yet PRIOR TO MY COMPLAINT none if this was ever mentioned which makes Amazon.com look VENGEFUL, VINDICTIVE AND RETALIATORY BULLIES on the working man when you whistle-blow on their FRAUDULENT ACTIONS! I want someone in CORPORATE to CALL ME AND ISSUE MY REFUNDS IMMEDIATELY. Amazon.com customer representatives, supervisors and staff are USELESS. I'm NOT getting any resolve so this needs to go to the UPPER MANAGEMENT at this point. NOWHERE on their website does it state 60 DAYS FOR A REFUND NOR DOES IT SAY I CAN'T BE REFUNDED BECAUSE A WORKER NEGLECTED TO SCAN MY ITEMS. NO PROOF has been provided that they HAVE NOT received my items when I asked! It's NOT MY RESPONSIBILITY HOW they get it once it leaves my hands as they claim the SAME POLICY VIEWPOINTS to their customers upon delivery. I'm trying to understand WHY is Amazon.com POOR CHOICES in whom they hired that's TOO LAZY & INCOMPETENT NOT TO SCAN my RETURNED ITEMS become MY BURDEN?? I want UPPER MANAGEMENT IN CORPORATE TO CONTACT ME TO HANDLE THIS MATTER EXPEDITIOUSLY! The lower level staffing from the supervisors, customer reps and warehouse workers are USELESS. I DON'T APPRECIATE VINDICTIVE MULTIBILLION DOLLAR BULLIES TRYING TO STEAL MONEY OUT MY ACCOUNT WITH RETURNED ITEMS RECEIVED OVER 2 MONTHS AGO BECAUSE I'M A WHISTLE-BLOWER TO THEIR FRAUDULENT, THIEVING COMPANY!!

Sincerely,

*************************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for order 701-4871781-7055466, **** lost the package. Per amazon policy, amazon would cover the lost by ****.
Business Response
Date: 12/16/2022
Hello Zhe Xing,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with your Order ending **** you have shared with us and have looked into it in detail.

This order has already been refunded on sbado 18 de junio de 2022 to your original payment method, we refer you to the statement for your card and you should see it in the next 3-5 days of issue.

I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for order number 701-3339390-8167407, buyer did not return the original items. Per amazon policy, seller can withhold restocking fee. I dont know why amazon refunded buyer even we stated the reason why we withhold restocking fee in ** claim case. Please appeal this case and reimburse us fully.
Business Response
Date: 12/17/2022
Hello,

Thank you for taking the time to provide us with additional information regarding the claim on order 701-3339390-8167407. Upon further review, we have decided to uphold our original decision.

We reviewed the details for this claim and found seller has provided an international return address that is non-compliant with Amazon Returns policy. In the event seller does not have a return address in the CA, they may choose to either issue a prepaid return label for the return, or issue a full refund without requiring the return of the item

Also, if the buyer returns the item to seller damaged, or in a condition that is different from the condition, seller have the option to issue a partial refund. If they decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-Z Guarantee claim.

To learn more about the A-to-z Guarantee policy, assistance in tracking filed claims, or how to avoid claims in the future, seller can go to Amazon's A-to-z Guarantee Claims.
https://sellercentral.amazon.ca/help/hub/reference/external/GQ6762Y9AB2FYDY8
Sincerely,
A to Z Guarantee Team
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/26/22 I placed an order for a MacBook Pro 16 inch on the business website. Unfortunately my order was then canceled and the next day, 11/27/22 I received an email in regards to such cancellation. I didnt pay any attention to my finances until I had some bills coming up. I noticed Amazon.com still charged by account although my order was canceled. I called the business and spoke to multiple representatives and was even disrespected verbally and eventually hung up on. I expressed my concerns because I was still being held financially responsible for an item that was canceled. Amazon said theyre unable to assist me further in regards to this matter as because an item was still processed and shipped out. I was under the impression my order was canceled and nothing else was to be done on my end nor did I receive anything because I wasnt aware of anything shipping out. I would greatly appreciate your assistance in regards to this matter as it serves a great deal of urgency. Thank you and have a blessed and productive day.
Business Response
Date: 12/27/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Based on the investigation with the concern team, the team already requested you for the police report that the team can validate.

As you didn't shared the requested information we no longer have option to process any refund on it.

If you can share the police report to the team you can contact them and check with the team.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/27/2022

I am rejecting this response because: Amazon made an error and I contacted the business and was assured such error would be corrected and nothing needed to be done on my end. When I noticed no solution was given to my unfortunate situation I called the business back. I was now being told I had to get a police report for something I had no knowledge of as far as what happened within the delivery process. I was reluctant to getting out of my comfort zone because of prior encounters *** had that were negative and made myself fearful. The business wasnt sympathetic to my past experiences nor did they attempt to correct an error made on their behalf. I made a purchase that was canceled by Amazon and received notification via email. Anything that followed I was unaware of due to cancellation. I was made knowledgeable that I was being charged for an item that canceled by my bank account. Although I was reluctant I knew ultimately I had to get a report and face my fears in which I attempted to do so. After fail attempts of receiving a police report due to officers expressing that theyre not taking reports in regards to theft or loss of a package because they dont investigate I felt neglected. Again, I called the business and expressed to them that I wasnt being helped in any way, shape or form. Also the merchant expressed a police report wouldve set fourth the option to get a refund but not necessary for a replacement. Amazon never processed a replacement and are portraying themselves as unwilling to help and lacking empathy for its customers. I truly am unable to pen point what scenario took place regarding the package besides ordering on the merchants website and the item being canceled. Especially when it came to a item said to have been delivered even though I wasnt knowledgeable of such item, wasnt greeted by a delivery personnel nor did I sign for a package because I wasnt home. For an item to have been delivered other than to myself means my signature was forged and that is very alarming. I would appreciate the continuance of my complaint as it serves urgency. Thank you and have a blessed and productive day.
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For order number 114-6443864-8941051, **** lost the package based on the tracking number UM620703557US. it seems **** lost it in ******. Per amazon policy, amazon will cover the lost due to ****.A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. ********************** will cover the cost of these claims and they will not affect your Order Defect Rate.The tracking status is below International Transit Departed ***********,****** July 11, 2022, 5:19 pm Departed *******,************* July 11, 2022, 2:28 pm Departed ******,************* July 11, 2022, 6:50 am Arrived ******,************* July 10, 2022, 10:48 pm Processed Through Regional Facility JAMAICA ** INTERNATIONAL DISTRIBUTION CENTERJuly 9, 2022, 8:40 am Arrived at Regional Facility JAMAICA ** INTERNATIONAL DISTRIBUTION CENTERJuly 9, 2022, 8:40 am Arrived Shipping Partner Facility, **** Awaiting Item LYNDHURST,NJ07071July 7, 2022, 10:12 pm Shipping Partner: GlobalPost Departed Shipping Partner Facility, **** Awaiting Item ****************,NJ07606July 7, 2022, 8:25 am Shipping Partner: GlobalPost Arrived Shipping Partner Facility, **** Awaiting Item ****************,NJ07606July 7, 2022, 6:06 am Shipping Partner: GlobalPost Arrived Shipping Partner Facility, **** Awaiting Item *********,NJ07699July 7, 2022, 4:54 am Shipping Partner: GlobalPost Arrived Shipping Partner Facility, **** Awaiting Item LINDEN,NJ07036July 7, 2022, 3:39 am Shipping Partner: GlobalPost Shipping Label Created, **** Awaiting Item LINDEN,NJ07036July 5, 2022, 5:14 pm
Business Response
Date: 12/16/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing your experience with us and I am so very sorry this situation happened.

The e-mail address you contacted us with doesn't have the order#***-6443864-8941051. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address. If you're not sure what e-mail address your account is under, please contact us: ***************************************************************** realize asking you to contact us from your account email would be disappointing. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!

We look forward to hearing form you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/16/2022

Complaint: 18577731

I am rejecting this response because: they wants more info.

my email for amazon account is *******************

Sincerely,

Zhe Xing
Business Response
Date: 12/18/2022

Hello,
We have reviewed the issue filed for the order 114-6443864-8941051 and noticed that the Seller was debited for the Claim amount.
Seller has shipped the item using **** tracking UM620703557US and has not opted for Amazon Buy shipping for this order. Per tracking, the item didn't reach Buyer and it has passed the maximum estimated delivery date.
Hence , the Seller was debited for the claim amount as the shipping guidelines were not adhered.
We are unable to reverse our decision for this order at this moment.
Sincerely,
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing my account reinstatement for no valid reason. I would like to clarify this issue and ensure I am treated fairly.Customers thought my products were inauthentic. In my many appeals to Amazon, I explained that my suppliers warehouse employees made a mistake and sent me the successor model of the ASINs B01MXIICPW and B007QRSHLO, even though I didnt order that. The successor model had small differences that we didnt notice, while customers did notice. That is why they thought the products were not as described and were inauthentic.I understand that theres my fault for all this. I shouldve arranged better product checks in my warehouse. I admit the mistake and have implemented corrective and preventive measures to ensure this never happens again. All are described in the appeals I sent to Amazon many times.But the other issue is the invoices. At first, I provided the invoices from my primary supplier. The invoices were accepted at one point, but Amazon asked for the suppliers supplier invoices. I provided that.After all this, I received a letter from Amazon that the invoices were rejected. On the phone call with the Account Health specialist I was told that the invoices were declined because it turns out that ******-Haushalt or its affiliated persons have an Amazon account that is suspended.I understand how important it is to ensure customers get authentic products on Amazon. But I dont understand why I should be suffering from something that my supplier did wrong on Amazon. I have nothing to do with their business except buying products from them. I never knew they had an Amazon account.Why am I punished for their mistakes? I cannot be responsible for something other people did. I have provided all the documentation I have for the products. The documents are authentic. I am not the one to blame if those documents are not up to some Amazon standards. They are authentic and that is why they have to be accepted.
Business Response
Date: 12/16/2022
Hello,

We have reviewed the sellers account and we unable to reinstate their selling privileges.

we are unable to provide information on our investigation methods.Thank you.
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im pleading for help with my selling account reinstatement as *** explained the situation in depth to Amazon, but they dont seem to understand or care enough to actively engage in meaningful investigation. Some agent at Amazon erroneously concluded that I submitted a forged or manipulated document. The document in question is a long paper receipt that I provided in 2 formats- scanned & photographed. I simply made an error in scanning; I missed a line item on the scan. Ive been reaching out to Amazon with variations of my explanation for roughly 8 months now & Im incredibly concerned that my case has been mishandled. As of this writing, Im not even able to access the account- for reasons unknown, it says my email is not associated with an account (& I know it is!). Im pleading for Amazon to consider further investigation, as I have not forged nor manipulated any of the documents provided to them. A side-by-side comparison of the documents would prove Im telling the truth.
Business Response
Date: 12/16/2022
Hello,
We have reviewed the sellers account and we unable to reinstate their privilages..
we are unable to provide information on our investigation methods.
Thank you.

Customer Answer
Date: 12/19/2022

Complaint: 18577685

I am rejecting this response because:
This does not resolve my complaint - my complaint is entirely about Amazon not paying attention to the appeals I've given. Please consider a side-by-side comparison of the documents I've provided. They would prove Im telling the truth. I've also lost access to my account somehow and am being prompted to create a new one; I'm being prompted to violate the code of conduct by Amazon. Please provide me with a higher level of review and assistance!

Sincerely,

*********************

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