Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,426 total complaints in the last 3 years.
21,620 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 5 items on 12/8/2022 and Amazon shows all 5 items were delivered on 12/10/2022 - I did not receive anything - I contacted Amazon they instructed that even if it shows delivered on 12/10 I need to wait until 12/12/2022 because they may be behind on deliveries. On 12/12/2022 still no packages so I contacted them regarding the matter and they stated that they will put a request in for a refund. On 12/12/32022 they stated that they will only refund the 1 item which is $8.99. Order # ***-7458124-1773845 which was a box of Christmas cards and a pop up Christmas card they state they will not replace or refund my $35.57. My other order which was for a ink cartridge and a gift that was to be gift wrapped and it was hand blown glasses ORDER # ***-3470653-9849846I never received either - same thing they state they will not replace or refund my $ *****. So I ask for a proof of delivery or a picture where they had left my packages they refuse to do so , when I ask why they refuse to answer. There explanation is : RISK OF LOSS All purchases of physical items from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. This is ridiculous. I never received any of my purchases and they cant show proof of delivery . I would like my money refunded and if they continue to refuse to do so then show me proof of where they delivered my items. I was home all day and I have a camera at my door no packages have been delivered 12/9-12/13/22. I receive packages from other merchants all the time with no problem . I feel they are stealing my money at this point . All 5 items were ordered on the same day and supposedly delivered on the same day but yet they will only refund $8.99 and not the other transactions. This makes no sense. PLEASE HELP
Business Response
Date: 12/20/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We are sorry to hear of the delivery of your orders and have looked into the matter in detail. Based on the results of our investigation, we aren't able to provide a replacement or refund at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

Raman R.
Amazon.com ****************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My account was deactivated in error due to related to Keest&D account. Keest&D was previously named as Kost&D. Please, check this fact in the internal system. Therefore, you may see Kost&D account in my documents. The real owner of Keest&D seller account is ***************************************. *************************************** was my business partner. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with Keest&D account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created partnership with *************************************** on October 27, 2018 (see Partnership Agreement). On January 15, 2019 I notified *************************************** about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify *************************************** in advance 3 days before the partnership termination. On January 18, 2019 we conducted a partnership meeting to sign and notarize all the necessary documents to finally terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account
Business Response
Date: 12/18/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/17/2022.
Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 12/20/2022

Complaint: 18579254

I am rejecting this response because: On December 18, I received the notification from Amazon that I need to provide additional information in order to reinstate my account. I contacted Amazon Support via phone to clarify additional information. So, I would like to provide the requested information and supporting documentation:

The related account is Keest&D. Here is information about related account:

Email: ********************
Owner: ***************************************
Address: Svitlytskoho, *****, **** ****, 04123
Phone: ****** 52 77

*************************************** was my business partner from October 27, 2018 to January 18, 2019. Here is supporting documentation list and my explanations:

-- Original of the Partnership Agreement we created the partnership on October 27, 2018;

-- Original of the Termination Letter I notified *************************************** by Termination Letter about my intention to dissolve the partnership on January 15, 2019;

-- Original of the Partnership Dissolution Agreement official agreement between me and *************************************** confirming the decision to finally dissolve the partnership and steps to do it;

-- Original of the Protocol of Partnership Dissolution Meeting - document confirming the decision to finally dissolve the partnership;

Please, note! All the documents are in the original format and were notarized.

Since *************************************** and I were business partners, our accounts had the following similar information that could lead to relations between my account and Keest&D account of ***************************************:

-- The same bank account in the Deposit Method Section. It was needed for transparently track payments and settlements made on behalf of the partnership.

-- The same phone number. The same phone number was used to speed up work processes of the partnership.

I broke all these connections. You may ensure of this fact by checking my Plan of Action that I attached via Amazons internal system. I have neither the opportunity to help *************************************** in reinstating his account, since I dissolved our partnership back in 2019 (3 years ago).

*************************************** and I are citizens of *******. You know what the situation is now in *******.

I had to dissolve our partnership in 2019 due to differences in business practices and **********'s desire to violate Amazon Policies.

I explained the situation as it really is. My business only owns one account - PAUBES. I didnt violate the Multiple Accounts Policy because I didnt own the account named Keest&D. The owner of this account is ***************************************, with whom I dissolved any business relations 3 years ago. Based on the foregoing, I request you to reactivate my account. I will be forced to apply to the Arbitration Court in case of failure to act on the part of Amazon. Thank you in advance!

Sincerely,

**********************
Business Response
Date: 01/06/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on January 6, 2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently discovered that Amazon credited my bank account for a Prime membership fee in the amount of $16.04. I do not have a Prime Account!! when I contacted them the individual I talked to refused to give me information on the Prime Account that I paid for, told me they would not remove my debit card info even though I have not given my consent to anyone to use my card for a Prime Membership. They told me I would have to dispute with my bank and could not promise that future membership fees would not be debited from my bank account. It is Christmas time and now I am without a debit card b/c Amazon refused to remove my debit card information that was fraudulently used!
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to Amazon prime charge and refund.

This may be because someone who has permission to use your card listed it as a payment method in their Amazon account, resulting in the charge. To avoid any further charges, we recommend asking your bank about the possibility of having the card reissued. The bank will help you with further details on existing card usage and getting it blocked.

We appreciate your understanding in this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/17/2022

Complaint: 18579136

I am rejecting this response because:
Listen I understand everything you are saying but the fact of the matter is when I asked whom ever I was talking to, to take my card off this other account they refused and told me that since my name wasn't on the account I could not take my card off that account. That is fuad. I told you I didn't authorize the transaction and you guys told me basic you don't care and that you will continue to charge that card. Furthermore if I'm paying for the account it shouldn't matter who's names on the account. If it's coming out of my bank account to pay for it then it my account.
Sincerely,

***********************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have proof that I returned the Columbia Men's Bahama II shirt...see shipping label. Amazon's inability to log the return into their system correctly is NOT my problem and I should be refunded the $55.49. See attachments. I even used the *** Store for the return which is their preferred method which demonstrates that the item was returned. All the there items in the box were received and credited.
Business Response
Date: 12/20/2022
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Columbia Men's Bahama II Long Sleeve Shirt, ****** ********** style="color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-size: 12.8px;">
I apologies for the inconvenience that you've experienced in this case.

I've issued a refund of $55.49 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 01/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An order was placed with AMAZON on the 27th of November. As of today, I still have no delivery of an item that costs over $160. Amazon says they have no control over their 3rd party sellers. The seller will not communicate with me, they just tell me that it's on the way after falsely telling me that it was already delivered. Their shipper is ****** ***** has said the product was mislabeled and will NOT be delivered. Amazon is selling products on their website offered by 3rd party sellers, that they assume zero responsibility for. They have held my money while telling me I must work with the 3rd party. I filed a claim under the A-Z policy, everyday it continues to be under review. 3 weeks later I have no package and the money is lost. This is an unfair practice of selling items by Amazon that puts all the risk on the customer.
Business Response
Date: 12/17/2022
Hello *******************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with an order placed with a third party seller on Amazon, Order ID: *******************. We have reviewed the issue in detail.

Pursuant to the claim you have filed, we have reviewed the matter in detail and a full refund has been issued on Thursday, December 15, 2022.

You should see it in 3-5 days of issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

Raman R.
Amazon.com ****************
Customer Answer
Date: 01/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still feel that the policy of offering 3rd party goods and assuming no responsibility should be reviewed. If Amazon offers good under their name, they should assume the same responsibility as when they offer their own goods. Or create a separate site with different rules that are clear.

Sincerely,

*******************
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDERED December 7, 2022 I contacted Amazon on 12/13/22 after I checked the system and saw that the package was delivered at the receptionist area. I never received the package and I don't have a receptionist area. I receive packages from Amazon almost on a daily basis. They normally take a photo of the package being placed at or around my door. They initially said that I had to callback on 12/15/22 to get a refund. When I called on 12/15/22, I spoke to several people that offered no immediate relief. They said I would have to file a police report to see if I would be able to get a refund. There were no guarantees. They refused to show me proof of delivery as normal or refused to escalate the call to someone that could refund me. Since the item was supposed to be delivered by Amazon and not an outside carrier, Amazon would have to do the tracking. They also have did not get a signature or capture a photo but it says it was handed to someone. They refused to give me the information that I would need to complete a police report. Most often, the shipper is the one that initiates the tracer for the package. That option wasn't even offered to me. I recorded the call with this representative name ******* for my own protection just in case I need to pursue this legally. This is an Amazon problem and not an ******* problem because the fulfillment and the logistics was handled by Amazon.Monday, December 12 3:40 PM Package delivered to reception.************, ** 11:16 AM Package is out for delivery.************, ** 2:15 AM Package being processed at carrier facility.************, ** 2:01 AM Package arrived at a carrier facility.************, ** Sunday, December 11 8:43 PM Package left an Amazon facility.************, ******* ** 6:02 PM Package arrived at an Amazon facility.************, ******* ** Saturday, December 10 8:59 PM Package left an Amazon facility.****, ***** ** 5:30 AM Package arrived at an Amazon facility.****, ***** ** Carrier picked up the package.
Business Response
Date: 12/20/2022
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint.

Were sorry to hear that you havent received your item Samsung - Notebook 7 Spin 2-in-1 ****" Touch-Screen ******** ***** Core i5 - 8GB Memory - 512GB Solid State Drive - Stealth Silver.

Based on the outcome of our investigations, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

Were unable to accept Police Reports that are in pending or any other incomplete status.The Police Report must be filed before 45 days after delivery and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap.
Customer Answer
Date: 01/09/2023

Complaint: 18578988

I am rejecting this response because: This is totally unacceptable. You know that you never delivered that item to me. It clearly describes that it was delivered somewhere else. You weren't even able to provide me any details to put on a police report. I don't have a receptionist office. I don't know who you delivered it to or what address. It's more likely that your delivery driver is responsible for me not receiving my package. This is almost impossible to dispute because Amazon was the delivery company.

Sincerely,

********************************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order ( 114-5115247-6069029) on Cyber Monday for which 2 items were cancelled including the BaBylissPRO Barberology FX3 Collection which I purchased for *****. The 2 items were cancelled by Amazon, not me, due to supposed damage during transit when the items were shipped. I chatted with amazon customer service regarding the Babyliss trimmer I ordered, as the price went up to ****** after I purchased it. The agent I chatted with promised and advised that if I reorder it and contact amazon after it was received, that a refund would be issued for the difference of $80.00. I asked more than once if the agent was sure and they promised they had noted my account and it would be done. I tried to save a copy of the chat but it X's out once done conveniently. I contacted Amazon back after my new order was received (111-6702471-5694645) and conveniently there was no record of my previous chat, no notes on my account, and the agents (2 of them) both said they can't refund the difference and don't do price matches. In other words, the prior agent blatantly lied and promised something false and there are no repurcussions and no record of it ever happening. I would not have placed the order again knowing the difference wouldn't be refunded as promised due to an order being cancelled by Amazon. I'm disappointed in the level of service because I'm a loyal customer that places frequent orders.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to price difference for order#***-6702471-5694645

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

To help you with it I've issued a partial refund on order#***-6702471-5694645 for $80 to your original payment mode, it shall be credited within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-6702471-5694645

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to receive a package that was ordered on 12/12/22 and it did not arrive. It was marked delivered and left in my mailbox, however it was not there. I waited over 24 hours as directed on the website and then asked my mail lady (who had no explanation and referred me back to amazon). When I contacted **************** today (12/15/22) they refused to replace my item and told me it was my responsibility since it was marked delivered and that I should speak to the mail lady (which I already did). I asked to speak with a supervisor and she told me there was nothing that could be done. I never asked for a refund just the item to be replaced. I am a Prime Member and that is supposed to include a delivery guarantee, but they are not honoring that. I just want the item I ordered and have paid for.
Business Response
Date: 12/20/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand that you did not receive the item even though the tracking says delivered Women's Waterproof Fleece Snow Ski Pants Winter Outdoor Windproof Hiking Pants Cargo Zipper Pockets with Belt Thick Black XXL-36W

I apologies for any inconvenience that you've experience in this case.

We are unable to provide a replacement for this. I've issued a refund of $10.69 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. In case any promo credits are used for the order, Please note that promo credits are for one time use and are non refundable.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items on www.amazon.com and the items show they were delivered to my residence. I did not receive these items so I called amazon to request a refund or new items. I was told I am not eligible for assistance so they are unable to refund me my money.
Business Response
Date: 12/24/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your packages from Order ID: *******************.

After working with the investigation team with all the possible ways we don't have option to take any action on it.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Amazon order# ***-0733385-8167466. On 12/14/22 I paid $14.19 for a fuel pressure damper for car. However, whatever Amazon did with package, *** has now reported delivery delay, tracking# 1Z60190X0391653750. This is the latest in a long history of Amazon taking money for non existent merchandise, then insisting on impossible return for refund. Supply chain chargeback scam.
Business Response
Date: 12/16/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the issue caused due to the delay of order#***-0733385-8167466. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details we see carrier reported a delay with the delivery and our team is working with the carrier to get this fixed. Most packages that are late show up shortly after the estimated delivery date. If your package still hasn't arrived by December 21, 2022 at 12:00 AM (PST), please contact us through the link below, and we'll be happy to provide a refund or replacement for you.

https://www.amazon.com/gp/help/contact-us/

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/16/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I accept refund only on 12/21/22, because if item truly was in stock then replacement will be same issue revisited

Sincerely,

*************************

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