Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,426 total complaints in the last 3 years.
21,620 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So, I used the Amazon app to purchase products. At the time I used Affirm (I can pay in payments instead of full). I purchased a wig from ******* on that Amazon app. Didnt fit my needs so I returned it. Amazon accepted and confirmed the return. (Lets not forget I was still paying off the affirm loan because it was required). Affirm is saying I have to contact the store directly and hung up with me. I went to search ******* but they changed their name to XSY Hair. Plus there is no option to email them. I then went through Amazon customer service and they are refusing to help me. I have plenty of screenshots
Business Response
Date: 12/20/2022
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for Headband Wig Human Hair Deep Wave Half Wigs Glueless None Lace Front Human Hair Wigs for Black Women Natural Black 14 Inch.

Upon checking I see that refund of $57.26 was issued to your original payment method on Tuesday, November 8. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. As the order was placed with an installment plan the amount that you have paid will be refunded and the future payments will get cancelled.

If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com order #***-7760426-0529068 I returned both MacBooks in the same package, it says return received and processing refund, but it's been 4 months since they said that I would get my refund. This was a replacement order that I returned. I expect my money back, as I have sent it already. I have screenshots to help.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return on refund for order#***-7760426-0529068.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details we see there is no scan from the carrier on delivery. It is best we request you to contact *** to pursue this matter further. They'll raise an investigation to intercept the package for return confirmation. Once we have a proof of return we can help you further.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my amazon kdp book is currently being processed but I have questions about editing my book and promotions but there's no number or email to contact them
Business Response
Date: 12/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your inquiry about Kindle Direct Publishing.

If you need assistance with an existing account or have questions, please go to the following link, login, then click contact us at the bottom of the page:

*****************************************

Our KDP support team will be happy to help you with any issues.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 12/17/2022

Complaint: 18579898

I have already done that and the what applies to me isn't listed...when I did choose a option its a auto reply that doesn't direct me to the "contact us"as stated". so try again
Business Response
Date: 01/03/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us.

From the earlier link I've provided, if you are unable to find the option to choose the exact concern that you have, you may select any of the available option and on the next page, you will get contact via email, chat or call (the best available option at the time of checking will be available there). You may mention the details of the issue you are getting the team will get back to you at the earliest.

The contact us page includes most of the common issues faced by our customers. It may or may not have all the issues listed that you may come across while using the services. If you are not getting any option to contact us via email or other method using anything on the website, please help us with the screenshot to see what exactly is missing there to correct the errors as well give us the details of the issue to escalate it further and help you.

Looking forward for your response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
*****************************
Customer Answer
Date: 01/09/2023
LIKE IVE MENTIONED IN PREVIOUS COMPLAINT I CORRECT INFO WAS GIVIEN FROM THERE..I WOULD LIKE A OHONE CA LIKE MENTIONED FROM A O SHORE REP
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account is ************************************* I ordered an Apple Watch on 11/6/22 with order ID #******************* for $444.14.I requested a return on 11/11/22 because the cardiac monitoring features were not performing as well as I hoped.The product was received back to Amazon on 11/17/22.Today is 12/15/22 and I have spoken with Amazon on numerous occasions, all of which they told me that I would receive a refund 3-5 days after the item is received.I am now being told that I have to wait until 1/17/22, and if I still don't have a refund by that time, I will be responsible for contacting the shipping company.Let me be very clear that its not my responsibility to do anything after I have securely packaged and return the item using *** using the label and instructions you've sent to me. Its beyond ridiculous that you've had the item back in your possession for almost 30 days and have not returned my money.You have the package and item, and at this point I am considering it theft if you do not return my money.Please issue a full refund to my Amazon account.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return on refund for order#***-7165202-3230618.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the order #***-7165202-3230618 I see that the return hasn't processed yet. The concerned department has requested you to provide them additional time to process the return.

Usually once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer.

This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation.

Fore more information refer to our Refunds page for more information:

https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&;nodeId=******. If you don't hear from our ************** by 17 January 2023, please write back so we can find out what happened.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Business Response
Date: 01/19/2023
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of order #***-7165202-3230618.

The information shared by our specialist team is correct. We cannot issue a refund unless the product is received and processed by our return center. Please reach out to the carrier in this case.

Please refer to our conditions of use: ************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Abhishek
Amazon.com
***********************************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for no reasons while i still have probably **** dollars gift card balance from the baby shower. Please I have a newborn this May and most of my purchases are baby-related products, but clothes are too small, or the stroller does not work, the ****** ******* are too big because I don't have experience as a new mom....I normally don't like returning stuff because I am so busy with the newborn When I return the items, most of them are never used, i used *** drop off, no labels or box was needed because it said Amazon needs to save space, so I did not use any box or even the original packaging to pack those returns unless it says it needs a box.Last time Amazon contacted me, I thought it was a scam and I don't believe it because all my returns are in the original condition and some of them are never used, and also you did not say anything about you are gonna close my account if I have more returns.Amazon customer service told my account was on hold, here is my request:1, please remove the hold and reopen my account 2, I still have probably more than $**** gift card balance in my account, which was sent by family and friends for my baby's shower I understand Amazon doesn't like people returning stuff, so here is the promise i will make:1, Not return any products in the next 6 months 2, If I return products after the 6 months, I will use the original box pack them well like brand new If I break any of these two promises above, you can close my account and it means Amazon is not the right place for me and I will never use Amazon. I can always use Target or ****** and ******* for baby-related stuff. The only thing Amazon beats the other is the delivery speed, but the quality of the products is not as good as Target.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and see that you are concerned regarding account closure. Im sorry for the trouble you had with this.

At this moment we see the account is still active and regarding the emails sent from our account specialist team, you can appeal to keep the account active by responding to the email sent on December 17, 2022 at 1:54 AM (PST).

Thanks for your patience and understanding in this regard.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/30/2022
Amazon restricted my account. Even my account is open now, I cannot buy anything from the website. Every time I placed an order for baby formula or baby diapers, they got canceled automatically. This is so unfair and unacceptable. I have ************************ my account. They told me the only thing i could buy are digital items. I purchased physical gift cards, the order got canceled; then I buy an email gift card, the order got canceled again. What can i buy now? ebook? I don't read any ebook because my vision are not good. I request Amazon to restore my full account access or write me the check for the remaining gift card balance. Otherwise they are literally stealing and robbing money from me.
Business Response
Date: 12/31/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 31 December 2022.

Sincerely,
****
Amazon.com
Customer Answer
Date: 01/02/2023

Complaint: 18579789

I am rejecting this response because:they need to restore my account access and let me use my gift card balance. My gift card is not in violation of anything. People sent me the gift card during the baby shower time. You said I can buy digital items, but I placed order to purchase digital items and the orders are still cancelled. Im sorry that Amazon treat customers like this but You have to give me the option to use my gift card. I purchased e-gift card but still get cancelled. So you have to help me with my account and let me buy Amazon fresh or Whole Foods or let me send this gift card to other people.

Sincerely,

***************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a new Amazon account on 12/10 and I was able to make multiple orders on 12/13 and 12/14 which were all on the way this morning I go to log in to check on the package thats being delivered today and my login didnt work .. so I call customer service and was told my account was closed due to a previous account being closed due to not following the terms of agreement the agent advised there were packages marked as not received I explained to the agent that I didnt do that and that account must have been hacked she advised I would have to wait to receive an email from an account specialist but I only received 2 automated responses that didnt acknowledge the message I sent advising my old Amazon account must have been hacked because I have no knowledge of any reports of not receiving my package
Business Response
Date: 12/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 December, 2022.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 12/20/2022

Complaint: 18579661

I am rejecting this response because:i have no recollection about violating any terms and I have been trying to argue my case with someone from Amazon for the longest .. every time I call customer service Im advised they cant help me and I would have to wait for an account specialist to contact me through email .. which they never do. I had to find the support email myself .. nobody has contacted me directly to explain why my account is closed down when I just made my account a couple of days ago .. I have not been in violation of any terms I would like to have my account reinstated due to my being a loyal Amazon customer . I believe the investigation wasnt successful bc one I wasnt included in the findings at all Amazon has shutdown my account with no explanation or reasoning

Sincerely,

************************************
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed on November 26 2022 received the order December *****. Outdated mayonnaise pacts from September 8 2022 I just want my money back of *****. I have all the information and I said them the pictures now theyre saying they need a the box it came in which I have and the pictures they want the shipping label I dont The original box because I had multiple items that came in and I threw that away right away not thinking I was getting outdated mayo packets everything is on that box from Amazon and now theyre not giving me my refund money back because of I dont have the original box shipping label it came in now if you would order The same order I did the mayo packets you would see the exact same product they are not giving me my money back I just want my ***** that I paid for I do not want outdated mail package because I could get sick from this. Something needs to be done from Amazon because theyre still selling it I just want my $***** back thank you please help
Business Response
Date: 12/17/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the **** Hidden Valley 12 Gram Mayonnaise Packets, Case of 200" delivery on your order and have looked into the issue in detail. While we see your concern, we are not able to issue any refunds at this time.

We need additional information to verify the issue as the images you have shared do not demonstrate their relation to the orders that have been placed. Unless we are able to confirm the issue, we are not able to issue any refunds or send a replacement.

We request you to share relevant images which show the issue reported, the tracking on the shipment and the packages delivered are related. We look forward to hear from you and would be happy to offer more options as available.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,

Raman R.
Amazon.com ****************
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Concerning order #***-7841171-3314643, I made a mistake and purchased the wrong ice auger on Amazon. I needed a different one and wanted to return the one I purchased and re-order. I went through Amazons return process and that led to a page that said it wasnt returnable and that I could contact the seller (*****). I called the seller Reeds and they said I needed to go through Amazon to return the auger. I went through the return process on Amazon which again stated it was non-returnable. I checked their Non-Returnable Items list and an Ice Auger is not on the non-returnable list. I called ***** back and they said they would take the auger back but that I needed to go through Amazons return process to get a return shipping label. While on the phone with the Reeds representative and following her directions on my Amazon page, she walked me through the step by step process for requesting a return. This led again to a page that said this item is non-returnable. Her words were That doesnt make sense. Extremely frustrated I asked can I just send this back to you? It was unopened and I had it for only two days. She said I could send it back to them and theyd refund my purchase. It was returned to Reeds on 12/7/22. I had to pay $58.74 to send the auger back so that I could get a refund and purchase the correct auger I initially wanted. Amazon shouldve printed me a return label. The representative at Reeds also said Amazon shouldve gotten me a return label after I completed the return request. The return process at Amazon did not allow me to return an item that is returnable and I had to pay $58.74 to return the item. I would like Amazon to credit my credit card ending in **** the $58.74 Im due.
Business Response
Date: 12/17/2022
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and completely understand your disappointment with regards to return postage refund for order#***-7841171-3314643.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details we see that the order is already refunded for $458.91 for return, as a result we are unable to issue any further refunds on same card or a different card as requested.

However, as an alternative I can offer a refund for $58.74 in the form of promotional credit in your account and you can use the same towards ordering items, which are sold and shipped by Amazon.

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:12/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was not delivered to my door I got Thursdays package and a picture was taken and fridays I did not get and u can clearly see that they r 2 different doors. Im elderly and disabled hence my shipping address states ****accessibility disabled bring to blue door ***** ********************************************************** and now they tell me to bad I cant get a refund or replacement or a credit they said find another place to have it delivered to I do not drive and I cannot leave my apartment please help me out w a resolution or Im writing to the news station as this is crimes against the elderly thank u very much
Business Response
Date: 12/20/2022
****************,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've got the details of the order reviewed by our internal team and have an update on this. The same was communicated in the email sent to you on Wednesday, December 14, 2022 at 8:02 AM (PST).

For your convenience, I'm providing their correspondence below:

Based on the results of our investigation, we aren't able to provide a Replacement / Refund for this order.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:12/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 4, 2022 @1:53 EST, I ordered Christmas gifts under ORDER # ***-3672749-0597065. I cancelled 3 of the items immediately. However, I am filing a complaint over the rest of the items. On Monday, 12/12/22 (8 days after order) I received a text message saying that my items were "UNDELIVERABLE: We're sorry but we have to return this Amazon package. We will issue a refund once we process the return". Amazon is stating that the package was damaged in transit and **** was going to return it to them. I called 12/12/22 and spoke with **** from management that would not just resend my package. He told me to just "reorder my items". I reached out on social media for help, I put in a complaint on and received and email back telling me that my issue has been escalated. Today is day 4 with no refund. I was not given the tracking number of the package that is supposedly on its was back to amazon. I have no way to make sure that the items that were returned from **** before they were given to me are actually making their way back to amazon. They are holding my money for 12 items that were suppose to be here by the 13th. No fault of my own. I am being told to wait for "The seller" to issue the refund when I never received the product. I will not wait for the seller to give me a refund. Every single one of the items shipped from the amazon warehouse, not the seller. They are holding my refund hostage. I have no way to track these items back to the seller. I want an immediate refund and I want my Amazon account to be permanently closed due to the hours I have spend on the phone trying to rectify this Amazon error. I will not wait another day for my money. My items never arrived on the 13th and now amazon is telling me that **** damaged the items and they are beint sent back to them but they cant issue me a refund until "seller" receives item and processes return. My items were from many different sellers, but were shipped directly from amazon warehouse.
Business Response
Date: 12/27/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Cx concern about delivery on Order ID: ******************* and have reviewed the matter in detail. We have reviewed the shipment and have requested a full refund on this shipment on Tuesday, December 27, 2022.

You should see the refund within 3-5 business days on your original payment method.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************

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