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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Complaints Summary

    • 59,426 total complaints in the last 3 years.
    • 21,606 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered trash bags from Amazon. They decided to ship it separately from my other items so I called to cancel. Although the trash bags haven't even shipped yet Amazon refused to cancel and give me my money back! I spoke to a very rude Amazon person who claimed he was a supervisor named **** who hung up on me! This is an outrageous way to treat a customer. I told ********************** that since they FRAUDULENTLY led me to believe all my items would be shipped together that I won't even be able to receive this item but they did not care. AMAZON IS THE WORST!

      Business Response

      Date: 10/02/2022

      Hello ******, 

      I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 

      I am sorry to hear of your concern with the delivery shipping separately and have reviewed it in detail. We will not be able to issue any refund on this order at this time.  

      While we try to ship all of your purchases together, at times they need to ship from separate locations due to inventory issues. 

      Your order has already been shipped and you would find the details on the order details on your account. You could, of course, refuse delivery or request a return if the items are too late to be usable. 

      I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. 

      Regards, 
      Raman R. 
      Amazon.com 
      http://www.amazon.com

      Customer Answer

      Date: 10/05/2022

       
      Complaint: 18133620

      I am rejecting this response because:

      All of these items were shipped to the wrong address. I called no less than 15 times to try and correct this but was met with rude customer service. This was **********************'s fault as they mixed up my billing and shipping address. This is the second time they have done this but won't give me my money back just this rude response letting everyone know Amazon does not care about it's customers 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for a pokemon tcg collection box from a third party vendor that was fulfilled by amazon. To my dismay when i received the item, instead of being shipped in a box it was instead shipped in a flimsy envelope. When i received the item i noticed the outside packaging was roughed up and when i opened it the collection box I received had a dent on the bottom of it. I've sent SEVERAL emails to amazon customer support with pictures showing the damage but I keep running into the the same inconsistent problems and refusal for a refund. One representative ignored the fact that it was damaged in shipment by amazon and told me to talk with the manufacturer about it but because it was damaged through Amazon's carrier it the manufacturer said it's Amazon's responsibility. Another representative tried to claim that the damage was on an outer packaging and didn't warrant a refund except they failed to take into consideration that the item was a COLLECTION BOX! The item is the box itself and that isn't the packaging!! Amazon shipped it in a flimsy envelope and tried to pass it off as if the damage was to outside packaging when it was the item itself! Every single time i sent in a picture they fail to communicate why the photo failed to show a valid damage even after mistaking the item itself as a packaging which it wasn't! Every form of communication with amazon customer team is so inconsistent and unhelpful that i'm so frustrated that they can't simply look at a picture of a dent and just exchange it with a new one! I'll will gladly send in the item so they can examine it themselves but they keep telling me they don't see a problem when I tell them there's a dent in my item and I just want to exchange it! I'm not happy with my purchase so I just want a refund instead. ORDER # ***-9513645-9574617

      Business Response

      Date: 10/05/2022

      Hello *****************, 

      I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 

      I see your concern regarding damage to the Order ID: ******************* and have looked into the issue in detail. 

      A full refund was requested on this order on Thursday, September 29, 2022, you should see the refund on your card statement in 3-5 business days of issue. 

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. 

      Regards, 
      Raman R. 
      Amazon.com 
      http://www.amazon.com

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an honest seller on Amazon, I made a batch of the order and sent it to Amazon. Amazon blocked my account just for accidentally adding listings. I have admitted my guilt and ask you to consider Amazon's actions that contradict the policies, since my account did not have serious violations I have conducted a thorough internal investigation ensuring no one else is involved in this malicious activity that has sabotaged our operations.I have arranged all the documents and am willing to submit them to the platform.Although I and my team are well versed in Amazons policy guidelines, we have decided to conduct sessions to refresh our knowledge of these guidelines.We have gone through the policy under the Seller Code of Conduct and understood the topic which comes under the Seller Code of Conduct and we ensure that this mistake will never repeat in the future again.We now check all reports, notifications, e-mails, metrics, feedback, A-to-Z claims, chargeback claims, and reviews twice daily to recognize and remove problematic ASINs before issues arise.

      Business Response

      Date: 09/28/2022

      Hello,

      We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.


      Thanks,
      Amazon.com Seller Performance

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